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Crowne Plaza Milan - Malpensa Airport

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Crowne Plaza Milan - Malpensa Airport
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Crowne Plaza Milan - Malpensa Airport
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405 reviews from our community

Traveler rating
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    155
    101
    38
    21
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Marbella, Spain
Top Contributor
66 reviews 66 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

rooms are comfortable, though little small when compared with other crowns hotels. convenient for airport proximity. our choice was driven by an event taking place in Galarate. breakfast was a disaster for us. not much choice. when I said that I would like only a fried egg, the staff was puzzled, however they made it possible for €6 - either... More 

Was this review helpful? Yes
Laura B, Guest Relations Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review

Dear Marius S., thank you for sharing your comments with us. We are glad you appreciated our rooms and our location. About our breakfast menu, we are sorry that you did not appreciate it, in any case we offer a lot of great food. . But we understand that we can not meet everybody's personal taste. We hope to welcome... More 

Halifax, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

middle of nowhere hard to find. industrial area. The greeting non- existent rude arrogant.The bar service a laugh. plenty of staff but not doing there job. There arrogance unbelievable. I must admit nice hotel tidy rooms, but the staff. Example .I was about to leave and a lady was upset that the shuttle bus had left without her. she complained... More 

Was this review helpful? Yes
Laura B, Guest Relations Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review

Dear Bernard H, Thank you for the detailed review of our hotel. We highly value opinions from guests like you as it assists us in our never ending task to better ourselves. We sincerely apologize for we fell below your standards on most aspects and truly sorry that we have failed to exceed or at least meet your expectations on... More 

London, United Kingdom
Top Contributor
110 reviews 110 reviews
26 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a very good sleep thanks to the quiet environment, and excellent mattress. The Décor is very cool and gave the room a feeling of non-standard hotel, which was great for a change! Excellent reception service, and good value price. The hotel provides free shuttle service to and from the airport (except from midnight to 6am where each person... More 

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New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is labeled to be at the Malpensa Airport; it is not even close to the airport! Located down slum-like residential streets, this place is not what it seems. Although the rooms were fine and the food was delicious, the location and service were horrible. First off, the shuttle comes every hour to the airport, so if you have... More 

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Laura B, Guest Relations Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review

Dear Worldtrav, Thank you very much for your kind email and feedback. We appreciate the time you spent to let us know possible areas of improvement. Our hotel is strategically located between Terminal 1 and Terminal 2 of Milan Malpensa Airport, and is one of the closest hotels, just 5 minutes by car. Moreover the area is undergoing an intensive... More 

Houston, Texas
Top Contributor
88 reviews 88 reviews
30 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There is absolutely nothing around the hotel to make the stay versatile. I would stay there again only if the I was passing through. The service is horrible but the rooms are comfortable. The food in the restaurant is good, and considering there's nothing close by to give you a choice, that is an even better endorsement that it appears.

Was this review helpful? Yes 2
Laura B, Guest Relations Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review

Dear Lheap, thank you for your feedback, It is good to know that you appreciated the comfort of our rooms and the food in our restaurant. We are sorry you didn't appreciated our location, in fact we are located nearby the airport, only 5 minutes with our shuttle, and we cannot be in the middle of the city center, even... More 

England
Senior Contributor
47 reviews 47 reviews
35 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We used this property for a one night stopover er route to Varese for a gig. On arrival at about 9.30 pm it was clear that the hotel was situated in an industrial area about 2 miles from the airport and close to the Holiday Inn Express. We waited 4-5 minutes to check in which was efficient before being given... More 

Was this review helpful? Yes 1
Kotor, Montenegro
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

My experience on the Crown Plaza at Milan Malpensa Airport was so bad that it is difficult to beguin with something specific. I can start with the location.: The hotel´s web page talks bout being close to the airport while in fact it is but not near from the terminal but from the take-off track side and all the noise... More 

Was this review helpful? Yes 1
Laura B, Guest Relations Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review

Dear IvanCruzAyuso, Thank you for the detailed review of our hotel. We highly value opinions from guests like you as it assists us in our never ending task to better ourselves. We sincerely apologize for we fell below your standards on most aspects and truly sorry that we have failed to exceed or at least meet your expectations on this... More 

Reykjavik
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed at this hotel 1 night at this hotel. Good wifi, good breakfast, decent room with comfortabel bed. Used restaurant which was more than ok and very busy. Staff was very friendly. Reliable business hotel, wouldn't hesitate to go here again.

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

The people are friendly, reception is welcoming, location is excellent at the outskirts of Milan close to the airport. The restaurant is above par. Rooms are luxurious and the beds give you that lovely sleeping feeling. In other words thank you staff for a great stay away from home and look forward to see you soon again.

Was this review helpful? Yes
Brampton, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
5 of 5 stars Reviewed March 13, 2015

Check in/check out service are outstanding. Clean rooms, good breakfast and convenient access to MXP. Airport shuttle is easy to schedule. Special thanks to Luigi at reception, always welcoming and helpful.

Was this review helpful? Yes
Laura B, Guest Relations Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review

Dear 98Joe10, thank you for your kind and beautiful review, especially for what concerning our staff attitude. We hope to welcoming you back soon! Best regards, More 

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