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Crowne Plaza Milan - Malpensa Airport

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Via Ferrarin 7 - Case Nuove, 21019 Somma Lombardo, Italy
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Crowne Plaza Milan - Malpensa Airport
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448 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Located very close to airport, Crowne Plaza is a very clean hotel. The staff was kind and helpful. Our room was clean with big bathroom. Excellent breakfast and dinner. The only issue we had was low air conditioning all over hotel especially in dining room. I would return to Crowne Plaza Milan.

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Terrell, Texas
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I book this to be close to the airport. I booked two rooms and even called to make sure one room had double beds. They said yes over the phone. However they don't have double beds. King and two twins, which is not heard of in the states. So I had to book a third room. They did give us... More 

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Laura B, Guest Relations Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review

Dear JaneLTX, thank you for sharing your review with us. We are glad to see that you appreciated our Restaurant food and for the comfort of our beds. Regarding the road indications we just improved with more signals due to road works, we are sorry you had problem to find the hotel. Thank you for your comments regarding refurbishment work,... More 

Abu Dhabi, United Arab Emirates
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed for 3 nights. Nice hotel interior and rooms, but the shower was complicated to use. Service in general can be much better. The breakfast was not included into the room and we usually had discount on other hotel stays in Italy, but not in this one. Wrong labelling on the buffet breakfast, was hard to find plain croissants as... More 

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Laura B, Guest Relations Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review

Dear Ioanna01, We thank you for the good feedback you gave us on hotel interior and rooms, although we sincerely apologize for the discomfort suffered due to cold water in the shower, we if did you contact the reception, for sure they could help you. We are sorry for the inconvenience occurred on your experience with breakfast service, we assure... More 

Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

+ves: Room aircon was good and necessary as the weather was hot WiFi reasonable food at dinner was good B'fast ok Staff pleasant -ves: Difficult to find due to roadworks on the main road to it.. be mindful of diversions, Location is not so good.. in the middle of a residential area with few other facilities nearby Restaurant aircon not... More 

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Laura B, Guest Relations Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review

Dear Nigel F, thank you for sharing your review. We are glad that you appreciated your overall experience with us and we apologize for the discomfort suffered during the dinner due to problem with air conditioning, we just fixed it. About the road works, we are very sorry for the inconveniences, but the area is undergoing an important redevelopment, About... More 

Sydney
Level Contributor
91 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
1 of 5 stars Reviewed 1 week ago

Somewhere in the plains of Lombardy is a scruffy village. Among its twisting roads and semi-rural buildings is a three-storey building called the Crowne Plaza Milan Malpensa Airport. It is actually off the airport. Are there any signs to direct you to it? No, not one. We arrived at Terminal 2 from Puglia and were to stay overnight before catching... More 

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Laura B, Guest Relations Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review

Dear Tosca08, Thank you for contacting us regarding your reservation with Crowne Plaza Milan-Malpensa Airport. We appreciate the opportunity to address your concerns. We are so sorry to see you did not enjoy your overall experience with us and regret that you had so many problems to reach the hotel and that you was not informed that our hotel provide... More 

New York City, New York
Level Contributor
148 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The Crowne Plaza Milan at Malpensa Airport can best be described as disappointing. While the rooms are clean and it is convenient to the airport, the restaurant is filled with mosquitos and they are the only ones getting a good meal. Dinner service was terrible and after waiting fifteen minutes to have our credit cards returned, we went to the... More 

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Laura B, Public Relations Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review

Dear Alexander, Thank you for your comments on Tripadvisor, in which you drew our attention to your experience while guest at Crowne Plaza Milan Malpensa. First of all we are glad you enjoyed our room and the position of our hotel, strategically located between the two terminal of Malpensa Airport. We do apologize your experience at the restaurant “la Brughiera”... More 

Nelson, New Zealand
Level Contributor
143 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Reading some of the 1-2 star reviews i'm not really sure what people expect out of a mid range airport hotel. We stayed for one night and our experience was good. The hotel is clean and the rooms are adequately sized. Our room was off the back and very quiet. Very good in room amenities - even complimentary water bottles... More 

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Idf
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Two positives points, the room are very clean, the hotel is near the airport. But The rooms are very noisy, the air conditioning and busses at 6:30pm are very disturbing. The breakfast is very limited. Shuttle to airport is free but not punctual and can leave before scheduled

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Laura B, Guest Relations Manager at Crowne Plaza Milan - Malpensa Airport, responded to this review

Dear Patrick92400 , Thank you for getting in touch with us, regarding your reservation at Crowne Plaza Milan-Malpensa Airport. We are glad you appreciated the cleanliness of our rooms and our proximity to the airport. We are so sorry to see you did not enjoy your experience with the shuttle bus and with breakfast and we regret that you was... More 

Tobyhanna, Pennsylvania
Level Contributor
188 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed 4 weeks ago

a nice hotel to stay the night if you have an early flight from Milan. the rooms are nice and clean; bathrooms modern with pleasant, easy to manage shower. tour group had our farewell dinner in restaurant: it was pretty ordinary: but other diners who ordered off their menu seemed quite satisfied with their meals... the staff is helpful: my... More 

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Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

A great hotel near MXP. Nice rooms, friendly staff and some quaint restaurants close by. Only downside was over-priced breakfast. The bar was good with a nice selection of drinks. A cheap shuttle bus is good for transfers. Despite its location we heard no aircraft noise.

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