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First Hotel Malpensa

Certificate of Excellence
4.0 of 5
Hotel website
Via Baracca 34 | Case Nuove, 21019 Somma Lombardo, Italy
First Hotel Malpensa
Best prices for: 1 room 1 guest
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Ranked #2 of 10 Hotels in Somma Lombardo
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
onvacationinCR Seattle, WA
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622 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Seattle, WA
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for one night prior to flying out early in the morning. The staff was very helpful, the rooms were clean and nicely appointed. I did not get to sample their food service. The shuttle is handy but not free. 3Euro per person.

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Baltimore, Maryland
Contributor
13 reviews 13 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 22, 2015

Arrived at 3:00 p.m. using hotel shuttle. Sabina gave perfect instructions in English as to where to catch shuttle. 3 Euros per person. Lovely staff that does it all to accommodate. Our shuttle driver didn't speak English but was helpful delivering our luggage to our room, poured some wine and took our order for pizza which was delicious by the... More 

Was this review helpful? Yes 2
Naples, Italy
Top Contributor
115 reviews 115 reviews
38 hotel reviews
107 helpful votes 107 helpful votes
3 of 5 stars Reviewed March 8, 2015

I stayed here for one night recently by myself. The room (w/ a king size bed) was fine. The bed was OK - not too hard or soft. The room was a decent size, no view to speak of, the amenities were fine. I ordered a meal delivered to my room immediately after my arrival, and the pizza was actually... More 

Was this review helpful? Yes 1
Sarasota, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2015

Clean, good sized, attractive room. Prompt shuttle to airport (3 minutes, $3).Good breakfast but uninspired restaurant food. Elevator large enough for 2 people +luggage. The bar food was good and available when the restaurant was closed. Nothing in the area around it.

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Taichung, T'ai-wan, Taiwan
Contributor
12 reviews 12 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 12, 2015

I have stayed here many times, its a great hotel with great staff and you always feel like you are coming home when you walk in.You will not be dissapointed with this hotel.The staff are so good and they always know how to help you.

Was this review helpful? Yes 3
Cyprus
Top Contributor
156 reviews 156 reviews
11 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed January 11, 2015

Attentive staff and clean rooms. Almost free airport shuttle. Shower good, free shampoo and soap. Underfloor heating. Room was decent size. Restaurant is overpriced but its good. Breakfast is ok but not for vegeterians or to the gluten intolerant.

Was this review helpful? Yes 1
Edinburgh, United Kingdom
Contributor
18 reviews 18 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 4, 2015

Having read several critical reviews I was a little dubious about staying here. However I found the staff extremely friendly and helpful. I emailed the day before arrival asking about the shuttle bus from Malpensa. They tried to email me back but as the email kept bouncing back they phoned me to give me instructions to get the minibus. We... More 

Was this review helpful? Yes 1
Minneapolis, Minnesota
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 30, 2014

Free shuttle bus to and from this hotel. Perfect for a 1 night stay before flying home. Malpensa is a nice little town to explore, little markets, dining options and just a good evening stroll. The staff were very helpful, and breakfast was good.

Was this review helpful? Yes 2
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 29, 2014

We arrived at Milan Malpensa airport and made a 1 euro public phone call to First Hotel and was informed by the staff that the shuttle bus will arrive at gate 10 in less than 10 minutes. We made our way to gate 10 (right at the end of the arrival hall) and the bus arrived promptly. It was a... More 

Was this review helpful? Yes 3
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed December 24, 2014

Lets just say this is by far the worst customer service I have ever experienced. This staff was the worst and I really wish we had stayed elsewhere. They charged us for things without letting us know, they can't seem to explain things clearly...one front desk person told us one thing and the other something else.

Was this review helpful? Yes 3
FirsthotelMxp, Direttore at First Hotel Malpensa, responded to this review

Dear Madam, My name is Franco Coppini and I'm the General Manager of the First Hotel Malpensa. We are very sorry to read about your negative feedback. I think that the unclear charges you mentioned in your review, regards the Airport shuttle service fee. This service has a charge for all the reservations made from our guests after November 1st,... More 

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