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Holiday Inn Express Milan-Malpensa Airport

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Via Francesco de Pinedo - Case Nuove, 21019 Somma Lombardo, Italy
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Holiday Inn Express Milan-Malpensa Airport
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879 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Diego, California, Usa
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

there is nothing wrong the hotel it is the closest to the airport//the problem began when we booked using expedia//my cousin Diego put in the wrong date Sept rather than Oct; however, I noticed this error while I was still in the US a full month before the reservation// I contacted both expedia and the hotel manager to no avail//expedia... More 

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Tampa, Florida, United States
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

We chose this hotel because it was the last day of our trip to Italy and we had an early flight out of Milan the next morning. They advertised a "Courtesy Shuttle" to the airport. Apparently "courtesy" does not mean free. It was $4 per person to ride. They required you to make a reservation on the shuttle in advance... More 

Was this review helpful? Yes 1
Laura B, Guest Relations Manager at Holiday Inn Express Milan-Malpensa Airport, responded to this review

Jo Ann K, Thank you for sharing your comments with us. As already explained you by private mail, we are very sorry for the inconvenient suffered with the shuttle bus but Unfortunately the van had a mechanical problem and we had to wait that the external company that operates the service for us to replace the bus, this will not... More 

Washington DC, District of Columbia
Level Contributor
5 reviews
4 of 5 stars Reviewed 2 days ago NEW

This hotel is an airport hotel, it's difficult to get there as it is lost in the middle of nowhere, but while the signs to get there are enough clear, even in the current major construction that is changing all directions, driving away from it is no so clear, the directions to go to the "autostrada" (highway) are simply wrong... More 

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Bengaluru (Bangalore), India
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Really liked this hotel. We stayed here only for one night and had requested for a late check-out.....which they obliged and gave us 2 hours extra time to do so. Very clean and comfortable. Very close to the airport. The highlight of this hotel is the buffet breakfast, which was exceptional! They have a huge spread of food. Coffee was... More 

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Orlando, Florida
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We are a family of four that stayed in one room for 2 nights before flying back to the US. The hotel is about 150 meters from the Case Nuove shuttle stop between Malpensa terminals 1 and 2. We took the Malpensa Express bus from Milan Centrale up to terminal 1 and then hopped the free shuttle to the hotel.... More 

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Walsall
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here in May 15, arrived at the airport on Sunday evening, eventually found(not clear) the 5 min shuttle stop (4) that takes you to hotel....the 5 star Sheraton is actual in the airport. (Half an hour from Milan...bus, and train service available) The holiday Inn isn't in an idyllic spot..there is some work going on around it.and there's no... More 

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North Bergen, NJ
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 1 week ago

My family and I stayed here the night before an early flight back to NYC based on some great tripadvisor reviews. I was incredibly disappointed that the reviews were not true to reality. Service was quite poor - we were greeted by a rather gruff and off-putting manager to check us in. When we got to the room we realized... More 

Was this review helpful? Yes
Laura B, Guest Relations Manager at Holiday Inn Express Milan-Malpensa Airport, responded to this review

Dear Elisa G, thank you for describe you personal experience with us. It is good to know you appreciated the cleanliness of our rooms and we are sorry that you didn't enjoy your overall experience. Regarding the behaviour of the front office clerk we assure that is not representative of our standard we will investigate to take the necessary steps... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

It was the end of our trip coming back home. Wonderful hotel very clean & chic. Yes, they do not offer dinner however, if you want to end or start your trip at a great restaurant there is an amazing restaurant 5 min walk which you will save in taxi cab fair. The shuttle very easy accessible in terminal 1... More 

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Kinnelon, New Jersey
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Convenient, clean and comfortable hotel. When we travel to Europe, we always rent a car; so we did not experience the same logistical problems other reviewers mentioned. The breakfast served was plentiful. The staff was courteous, professional and helpful --- even responding to an email I sent prior to our arrival. Although there is no full service restaurant for dinner,... More 

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sydney
Level Contributor
61 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

stayed one night after a long flight from Australia. Should have got there in 15 minutes but it took an hour and a half trying to find where the shuttle bus departed from. Asked lots of locals and got various answers. Despite bad jet lag managed to ring the hotel. The shuttle bus is not marked Holiday Inn but is... More 

Was this review helpful? Yes 1
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