We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Club Serena Resort

Certificate of Excellence
White Beach, Moalboal 6032, Philippines
Hotel amenities
Club Serena Resort
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
Certificate of Excellence 2014
Write a Review

94 reviews from our community

Traveler rating
    34
    34
    11
    6
    9
See reviews for
26
38
3
Business
0
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Norwegian first
  • Any
English first
  • All months
    (94)
  • Mar-May only
    (27)
  • Jun-Aug only
    (21)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (31)
All months
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We were told 30-45 minutes for a food order to take away and finally got some food after 80 minutes. Asked the waiter to check how long it would be and were told 45. 'Cant you go and check please?' 'No, it's 45 minutes.' After 80 minutes when we got the food I asked the waiter 'I thought you said... More 

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed 4 weeks ago

The staff has been ultimately superb and very accommodating! Rooms are a bit dated but the toilet design and cleanliness were 5-star! Tita Marita was also very nice and very hands-on with the guests. Only downside is that the food orders take at least 30mins to prepare. Make sure you got lots of patience. Dont worry though, its worth the... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 25, 2015 via mobile

We stayed close by to this place and due to the lack of dining options we had to dine here several times. The food was tasty and a little overpriced but the real problem is the service - or lack of it. The serving teams pay very little attention to what's going on and we were often left waiting around... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed January 13, 2015

Honestly, if you are not a diver a trip to this town will be completely disappointing. For one, this resort is one of only two decent ones. The other being Dolphin Club just down the road which is almost the same price and light years better. Even that hotel is considerably overpriced for what you are getting, but in any... More 

Was this review helpful? Yes 1
San Mateo, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 18, 2014

We arrived at the last minute in a huge rainstorm, and everyone was very helpful. The room was excellent, clean and large, and the food was very good. Service was all we could ask for and more. The price seemed fair. I'm not sure what the few negative reviews are all about. Very relaxing place.

Was this review helpful? Yes 1
Contributor
16 reviews 16 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 19, 2014

I've been many times to Club Serena but this one could be the last one. We usually go here for the place, the pool and with kids, for the trampolines. I arrived on Friday night and had dinner. The food was good and the restaurant improved as the service is not so long now (before, you had to wait 1h30... More 

Was this review helpful? Yes 2
Angeles City, Philippines
Contributor
20 reviews 20 reviews
13 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 24, 2014

We stayed here after having our whaleshark seeing in oslob last May 2014. The room was clean and spacious, comfortable beddings were also provided. What i didnt like in this resort is that the water pressure was poor. Food was average (except for their mango cheesecake to die for!). The resort perse was very serene and relaxing. Snorkeling was good... More 

Was this review helpful? Yes
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed September 23, 2014 via mobile

We just came from our whale shark dive on a Thursday when we decided to drive to Club Serena for an overnight stay before heading off back to the city. The front gate staff blatantly told us that they don't accept local people only foreigners! I was flabbergasted with this sort of discriminating behaviour. Why should it matter if we... More 

Was this review helpful? Yes 2
Geoje, South Korea
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 4, 2014

We are an Australian couple and having travelled a lot (including around other areas of the Philippines!), and neither of us would recommend staying here nor would I come back to Club Serina. I absolutely do not understand - unless perhaps you have travelled very little - how this possibly gets an almost 80% star rating!!!!! (Nor an Excellence award!!??... More 

Was this review helpful? Yes 3
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed August 18, 2014

We went together with my friend's family who were staying the night. I was thrilled in seeing the PADI flag, being a diver enthusiast. Rates were cheaper than at Boracay where I took my course. The ambiance was very cozy. We couldnt help but lie down at the bed (yes, bed! Not sunbed!) right away between the pool and the... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

82 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (82)
Viewed
Hotel & grounds (24)
Viewed
Pool/beach area (21)
Viewed
Dining (12)
Viewed
View from room (2)
Viewed
Room/suite (7)
Viewed
Other (16)
Hotels you might also like...
Check In Check Out
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question