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Club Serena Resort

White Beach, Moalboal 6032, Philippines
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Club Serena Resort
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A recent review
5 of 5 stars reviewed 1 week ago
thaikodrum Costa Mesa, California
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102 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Costa Mesa, California
2 reviews
5 of 5 stars Reviewed 1 week ago

Club Serena has a very nice balance of remoteness, and amenities. With very clean rooms and running ac, Serena makes it very comfortable for their guests to enjoy the natural treasures of the Philippines in a comfortable setting. The staff is very courteous and friendly. We came with some friends from Manila so maybe having natives may have helped with... More 

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Malmo, Sweden
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed one night in the beach house which was beautiful and the resort is very nice. After some beach time we came back.yo have a shower but there was no water so we had to wait for them to fill it up so we used the public shower which wasn't too bad. The worst thing happened at night there... More 

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Level Contributor
83 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed June 7, 2015

This was our first dine at Club Serena & my expectations were met from the ambiance up to the food & service. At first, the staff hesitated in serving us since we were not an in house client. I was disappointed at first for the discrimination yet eventually, we were allowed. The food were average as well as the serving... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 6, 2015

We were a group of friends (4 men, 4 women) who went to Moalboal for an adventure. We preferred a mid-range priced resort in Basdaku (white beach), with good beachfront and well appointed rooms. We were very glad to choose Club Serena. We stayed at Cottages 1 and 2 which were the cheapest of rooms. Each room was spacious, with... More 

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Manila, Philippines
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 17, 2015

We arrived in this place and we got a room that is called a Tree House. Beautiful and huge! The problem starts when we checked out. When we are paying for our room and food, they shown us all the receipts of food because we requested to review all our meals. We found out that there are 2-3 receipts that... More 

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Pasig, Philippines
Level Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 29, 2015

I got the Beach Front House. It is right next to their restaurant but the voices of the people are drowned by the evening waves and sounds of crickets as they lulled me to sleep. The atmosphere is laid back but the resort's staffs are around just waiting for your request. The resort is small enough to give you a... More 

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Level Contributor
9 reviews
5 hotel reviews
4 of 5 stars Reviewed April 25, 2015

We booked for Cottage 1 for Day1 and Mermaid for Day2 but then we were lazy to pack our things to transfer on their mermaid room, we decided to just stay in Cottage 1. For Day1 dinner time, I requested/booked to had a dinner setup by the beach, but then when we arrived and follow up, the one in-charge or... More 

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Ca
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 2, 2015

Walked in without a reservation, almost left because there was no staff at reception/front desk. Good thing we were patient and waited as it was getting dark and kids were tired. The lady showed us the tree house which we loved though it wasn't cleaned at the time. We waited for it to be cleaned at their beautiful restaurant by... More 

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Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 12, 2015

We were told 30-45 minutes for a food order to take away and finally got some food after 80 minutes. Asked the waiter to check how long it would be and were told 45. 'Cant you go and check please?' 'No, it's 45 minutes.' After 80 minutes when we got the food I asked the waiter 'I thought you said... More 

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1 review
4 of 5 stars Reviewed March 2, 2015

The staff has been ultimately superb and very accommodating! Rooms are a bit dated but the toilet design and cleanliness were 5-star! Tita Marita was also very nice and very hands-on with the guests. Only downside is that the food orders take at least 30mins to prepare. Make sure you got lots of patience. Dont worry though, its worth the... More 

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