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Club Serena Resort

White Beach, Moalboal 6032, Philippines
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Club Serena Resort
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A recent review
4 of 5 stars reviewed 3 weeks ago
AllanMatthew Pasig, Philippines
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98 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manila, Philippines
2 reviews
1 of 5 stars Reviewed 5 days ago NEW

We arrived in this place and we got a room that is called a Tree House. Beautiful and huge! The problem starts when we checked out. When we are paying for our room and food, they shown us all the receipts of food because we requested to review all our meals. We found out that there are 2-3 receipts that... More 

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Pasig, Philippines
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I got the Beach Front House. It is right next to their restaurant but the voices of the people are drowned by the evening waves and sounds of crickets as they lulled me to sleep. The atmosphere is laid back but the resort's staffs are around just waiting for your request. The resort is small enough to give you a... More 

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Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 3 weeks ago

We booked for Cottage 1 for Day1 and Mermaid for Day2 but then we were lazy to pack our things to transfer on their mermaid room, we decided to just stay in Cottage 1. For Day1 dinner time, I requested/booked to had a dinner setup by the beach, but then when we arrived and follow up, the one in-charge or... More 

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Ca
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 2, 2015

Walked in without a reservation, almost left because there was no staff at reception/front desk. Good thing we were patient and waited as it was getting dark and kids were tired. The lady showed us the tree house which we loved though it wasn't cleaned at the time. We waited for it to be cleaned at their beautiful restaurant by... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 12, 2015

We were told 30-45 minutes for a food order to take away and finally got some food after 80 minutes. Asked the waiter to check how long it would be and were told 45. 'Cant you go and check please?' 'No, it's 45 minutes.' After 80 minutes when we got the food I asked the waiter 'I thought you said... More 

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1 review
4 of 5 stars Reviewed March 2, 2015

The staff has been ultimately superb and very accommodating! Rooms are a bit dated but the toilet design and cleanliness were 5-star! Tita Marita was also very nice and very hands-on with the guests. Only downside is that the food orders take at least 30mins to prepare. Make sure you got lots of patience. Dont worry though, its worth the... More 

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Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 25, 2015 via mobile

We stayed close by to this place and due to the lack of dining options we had to dine here several times. The food was tasty and a little overpriced but the real problem is the service - or lack of it. The serving teams pay very little attention to what's going on and we were often left waiting around... More 

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4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 13, 2015

Honestly, if you are not a diver a trip to this town will be completely disappointing. For one, this resort is one of only two decent ones. The other being Dolphin Club just down the road which is almost the same price and light years better. Even that hotel is considerably overpriced for what you are getting, but in any... More 

Was this review helpful? Yes 2
San Mateo, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 18, 2014

We arrived at the last minute in a huge rainstorm, and everyone was very helpful. The room was excellent, clean and large, and the food was very good. Service was all we could ask for and more. The price seemed fair. I'm not sure what the few negative reviews are all about. Very relaxing place.

Was this review helpful? Yes 1
Contributor
18 reviews 18 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed October 19, 2014

I've been many times to Club Serena but this one could be the last one. We usually go here for the place, the pool and with kids, for the trampolines. I arrived on Friday night and had dinner. The food was good and the restaurant improved as the service is not so long now (before, you had to wait 1h30... More 

Was this review helpful? Yes 2
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