In Summary Huge disappointment on so many levels - Definitely NOT 5* Miss sold Panorama Hotel and forced to stay at Maris Hotel (Report being filed with the UK European consumer centre – through Trading Standards Institute) Clean and tidy complex Very poor beach Sea view was a ‘sea glimpse’ overlooking bins OK buffet dining experience Inconsistent staff training and... more

We had a great two week stay at the Maris, we booked through Travel Republic three weeks before the holiday after using Iberostar hotels in Tenerife, but we knew that this hotel was on a complex of four hotels, 2no: 5* and 2no: 4* hotels the two 5* hotels, The Maris and Panarama guests can use the other hotels and... more

My wife booked our weeks stay through Travel Republic two days prior to going. As we were flying with Thomas Cook we wrongly thought they were our tour reps. Unfortunately we fouind out once we had arrived that they were not and that Travel Republic had put the whole package together. We were led to believe , like so many... more

We booked a week all inclusive 2-9 July 2008 staying at the Panorama-Maris. As our flight didn't land until 1am local time so it was well into the early hours of the 3rd before we arrived at the Maris. Check-in was fast and efficient but we did have to find our own room, easy enough though. We had a junior... more

When we booked our holiday, we were made to belive that we would be staying at the Panorama hotel on the complex, to our disapointment at the time we were not staying there and were put in the smaller "Maris Hotel" at the bottom of the hill. This was a common occurance at the complex so take care when booking.... more

Originally thought we had booked into the Panorama (one of the sister hotel up hill) and were a bit disapointed to be in the maris however the hotel was great. The staff are top notch and were very frendly, and they all made you feel welcome (greeters in resturant and bar deserve a special mention for being top). The hotel... more

Wow, we have just returned (19 July 2007)from a week at the Maris, like most other people we thought that we were going to be staying at the Panorama, we even had our tour operator put it on the tickets! We were a little disappointed when we were booking in, the disappointment only lasted as long as it took us... more

We originally thought that we were staying in the Panorama Hotel (part of the same complex), but when we arrived early in the morning we were told that we were in the Maris. At the time we were extremely disappointed and angry, but we couldn't have been more wrong! The hotel was beautiful, extremely clean and comfortable, but it was... more

Went on recomendation of a family friend who works in the travel industry in early season. Took our 6 mth old. Hotel staff were very friendly and helpful, and the whole complex was very clean. All inclusive package also allowed us access to the attached public restaurant and the related (and genrally higher star) hotels up the hillside. Rooms were... more