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Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
#1 of 10 Hotels in Playa Paraiso
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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    3,689 reviews from our community

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    Rating summary
    • Sleep Quality
      5 of 5 stars
    • Location
      4.5 of 5 stars
    • Rooms
      5 of 5 stars
    • Service
      5 of 5 stars
    • Value
      4.5 of 5 stars
    • Cleanliness
      5 of 5 stars
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    There are newer reviews for Iberostar Grand Hotel Paraiso
    See the most recent reviews
    New Lexington, OH
    Senior Reviewer
    8 reviews 8 reviews
    6 hotel reviews
    15 helpful votes 15 helpful votes
    5 of 5 stars Reviewed September 21, 2009

    Words cannot describe how wonderful this trip was....The Grand is an amazing pace to stay and we would go back in a heartbeat! Rooms: We had an upgrade to the Ocean view Room due to our repeat IB guest status, our anniversary, and low occupancy. I would not have paid for this upgrade but it was fine since it was... More 

    Was this review helpful? Yes 2
    USA
    Senior Reviewer
    6 reviews 6 reviews
    5 hotel reviews
    12 helpful votes 12 helpful votes
    5 of 5 stars Reviewed September 17, 2009

    Perfect! Perfect! Perfect! We had the most amazing wedding on September 5, 2009. Major kudos to our wedding coordinator, Martha Rivas - she handled everything and then some. My husband and I had been to the Grand in 2008 (twice before to the Iberostar Del Mar) which is when we decided to hold our wedding ceremony because it is such... More 

    Was this review helpful? Yes 6
    calgary
    Reviewer
    5 reviews 5 reviews
    5 hotel reviews
    22 helpful votes 22 helpful votes
    4 of 5 stars Reviewed September 17, 2009

    This is the 5th visit to the Mayan Riviera for us, so I feel I have a pretty good idea about what to expect for 5 star rated all inclusives. The other four we stayed at were The Gran Bahia Principe Tulum, The Riu Palace Riviera Maya, The El Dorado Royale Casitas, and The Valentin Imperial Maya. ( some of... More 

    Was this review helpful? Yes 12
    Destin, FL
    Reviewer
    5 reviews 5 reviews
    4 hotel reviews
    61 helpful votes 61 helpful votes
    5 of 5 stars Reviewed September 13, 2009

    Just spent a week at the Grand. Arrived at the airport and spent 45 min in customs and immigration. Some had mentioned of no lines at the airport but this thing was packed. Word of caution, when you get your bags make a beeline outside to your transportation. Everything you need will have signs clearly marked. If you run into... More 

    Was this review helpful? Yes 17
    Baltimore, Maryland
    2 reviews
    12 helpful votes 12 helpful votes
    5 of 5 stars Reviewed September 13, 2009

    We have been traveling to Mexico for the last 10 years. Most years we go twice. The Grand is by far the best hotel we have stay at. The property and the interior of the hotel are very lavish and you never run out of interesting new finds in the nooks and crannies. The rooms are very comfortable and very... More 

    Was this review helpful? Yes 12
    Minot, North Dakota
    Senior Reviewer
    6 reviews 6 reviews
    6 hotel reviews
    15 helpful votes 15 helpful votes
    5 of 5 stars Reviewed September 12, 2009

    I was wishing that I never had to leave! We stayed 2 nights in the presidential suite and then one in an Ocean Front Jr suite. They treated us like royalty from the moment we walked in the front door... everything about the place is awesome, from the salt water pool to the food... I loved the Disco! I highly... More 

    Was this review helpful? Yes 7
    Denver, Colorado
    Contributor
    11 reviews 11 reviews
    9 hotel reviews
    34 helpful votes 34 helpful votes
    4 of 5 stars Reviewed September 11, 2009

    We booked based upon the reviews here. We were upgraded to an oceanfront, corner room with the jacuzzi on the second floor after booking an oceanfront junior suite directly on Iberostar's website. We were quite pleased with the upgrade, especially since we were prepared to pay for it. The service was pretty decent - a couple of hiccups with the... More 

    Was this review helpful? Yes 8
    Canton,Michigan
    1 review
    11 helpful votes 11 helpful votes
    5 of 5 stars Reviewed September 9, 2009

    We decided to celebrate our 50th anniversary by staying at the Iberostar Grand Paraiso. We have stayed at other Iberostar facilities but this one is by far the best one ever. Not only are the grounds, pools, rooms, resturants beautiful but the entire staff goes out of their way to make sure your stay is great. Have you ever had... More 

    Was this review helpful? Yes 11
    Dallas, Texas
    Senior Contributor
    36 reviews 36 reviews
    32 hotel reviews
    91 helpful votes 91 helpful votes
    5 of 5 stars Reviewed September 7, 2009

    We have just returned from our third visit to the Grand Paraiso and it keeps on getting better every time. We didn’t even have to tell the reception staff who we were when we arrived – they greeted us by name as we were crossing the lobby! Service at this hotel truly is 5 star. When we got to our... More 

    Was this review helpful? Yes 5
    Clinton, TN
    Reviewer
    3 reviews 3 reviews
    3 hotel reviews
    48 helpful votes 48 helpful votes
    5 of 5 stars Reviewed September 5, 2009

    We are returning Iberostar guests. We stayed at Lindo last year and looked at the Grand and were blown away. Had to book there this year. We stayed 5 nights in August and upgraded to Building 71 oceanfront. Stayed on 1st floor first night and management said they would move us to 2nd or 3rd after that which they did.... More 

    Was this review helpful? Yes 12
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    Hotel Summarization (Beta)

    What travelers say

    • Very good(28)
    • Room service(25)
    • Lobby bar(24)
    • Lunch buffet(19)
    • Other resorts(19)
    • Ocean front(16)
    • Star Friends(16)
    • Tranquility pool(14)
    • Pillow menu(12)
    • Golf cart(11)

    Additional Information about Iberostar Grand Hotel Paraiso

    Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
    Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
    Price Range (Based on Average Rates): $$$$
    Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
    Number of rooms: 310
    Reservation Options:
    TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Orbitz, VISIT US, INC. , Caribbean Online Mgt Corp., getaroom.com, TripOnline SA and Tingo so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    Also Known As:
    Iberostar Playa Paraiso
    Playa Paraiso Iberostar
    Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico
    Hotel Style:
    #1 On the Beach Hotel in Playa Paraiso
    #1 Top resorts Hotel in Playa Paraiso
    #1 Family Hotel in Playa Paraiso
    #1 Business Hotel in Playa Paraiso
    #1 Luxury Hotel in Playa Paraiso
    #1 Romantic Hotel in Playa Paraiso

    5,595 photos of this hotel

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    Amenities (16)
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    Beach (25)
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    Oceanfront Priority Location Suite (39)
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    Oceanfront Suite (109)
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    Amenities

    Highlights
    • Beach
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Pool
    • Room Service
    • Free Parking
    • Free High Speed Internet ( WiFi )
    About the property
    • Beach
    • Wheelchair access
    Things to do
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Pool
    • Hot Tub
    • Tennis Court
    Room types
    • Suites
    Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    Services
    • Room Service
    • Free Parking
    • Business Center with Internet Access
    • Dry Cleaning
    Official Description (provided by the hotel)
    Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 
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    Questions & Answers

    Here's what travelers have asked, with answers from Iberostar Grand Hotel Paraiso staff and other travelers.
    214 questions
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    Questions? Get answers from Iberostar Grand Hotel Paraiso staff and past guests.
    Posting guidelines
    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

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