We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 10 Playa Paraiso hotels

Iberostar Grand Hotel Paraiso

4.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Hotel amenities
Iberostar Grand Hotel Paraiso
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Iberostar Grand Hotel Paraiso to your Saves list
Ranked #1 of 10 Hotels in Playa Paraiso
A recent review
5 of 5 stars Reviewed December 11, 2009
susiet liverpool ny
Write a Review

3,503 reviews from our community

Traveler rating
    2,911
    404
    123
    44
    21
See reviews for
367
2,561
67
52
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (819)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3503)
  • Mar-May only
    (900)
  • Jun-Aug only
    (905)
  • Sep-Nov only
    (851)
  • Dec-Feb only
    (847)
All months
There are newer reviews for Iberostar Grand Hotel Paraiso
See the most recent reviews
liverpool ny
Contributor
11 reviews 11 reviews
10 hotel reviews
138 helpful votes 138 helpful votes
5 of 5 stars Reviewed December 11, 2009

We went to the Grand from 12/1-12/9. This was our 2nd visit. Check in: Got the cool scented towel and champagne/fruit punch. Checked in within 10mins and the room wasn't quite ready (we got there around 1:30pm). Went to lunch and came back for the keys. Got to the room by golf cart and our butler, Victor, came to the... More 

Was this review helpful? Yes 8
Atlanta, GA
Contributor
16 reviews 16 reviews
9 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed December 11, 2009

We are VERY realistic when it comes to travel, especially at all-inclusive resorts. That said, we will not return to this one. Nor would we recommend it. The food was HORRIBLE. The "gourmet" restaurant and the other three restaurants offered white glove wait staff, but the food was inedible. My wife almost cried at dinner the second night. She finally... More 

Was this review helpful? Yes 3
Chicago
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 8, 2009

I would say with the way the economy is these days that this trip was perfect timing. We met some great people, and some of our worries were relieved by talking to others and hearing their stories. Thanks to them for that. And, we felt great by the weather and by being on vacation! As for the place, the staff... More 

Was this review helpful? Yes 6
Calgary, Canada
Top Contributor
83 reviews 83 reviews
40 hotel reviews
374 helpful votes 374 helpful votes
5 of 5 stars Reviewed December 6, 2009

The resort is 35 minutes from Cancun airpot & our stay was from Nov 7-14/09. Our overall experience? GRAND. We arrived at the tail end of Hurricane Ida & the staff got the resort back in working order within a day. They are quick to respond to a change in the weather or to a request you have made. The... More 

Was this review helpful? Yes 25
st louis mo
Top Contributor
80 reviews 80 reviews
29 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed December 5, 2009

*FOOD- Very good, not gourmet. *WATER-SAFE- Was a concern of ours from trips in the past, 20+ years ago. *GOLF -What a bargain; 4 rounds for a 5 day stay. Value at least $600 . *CLEANLINESS. - Spotless. *TIPPING - Not expected and would not make a difference in the service you receive, but you'll probably want to recognize some... More 

Was this review helpful? Yes 7
Chicago, IL
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 3, 2009

I don't want to repeat too much what other people have said, but I will say that this place is probably as close to perfect as you can get. We were here for our honeymoon, and stayed for 8 wonderful nights. Unbelievably beautiful location, Incredibly ornate surroundings, friendly staff...it was all just so wonderful. Seemed to wake up at 7am... More 

Was this review helpful? Yes 12
windsor
2 reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed December 2, 2009

I have appreciated most of the reviews for this resort and have found them very reflective of our great experience at the Grand. I will try not to be redundant in my review and, instead, attempt to offer some original thoughts. We stayed at the Grand Nov 11-19/09 and had an absolute great time. Here are some things that made... More 

Was this review helpful? Yes 15
Florence, Alabama
Reviewer
3 reviews 3 reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed December 2, 2009

This was our second stay at the Grand during the period Nov 21 to Nov 29, 2009. We were greeted with great enthusiam by all staff members from the bell boys to the receptionist. Our check in was flawless and finished within minutes. Our room was spotless and were greeted with two polo shirts and a wonderful bottle of Mayan... More 

Was this review helpful? Yes 6
Philadelphia, PA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed December 2, 2009

This was our third stay at the Grand, and the resort never dissapoints! We booked an oceanfront room this time around versus oceanview rooms we had previously, and it was worth every single penny! The grounds were just as well kept as the first month the resort opened, and the service has gotten even better(we didn't think it was possible).... More 

Was this review helpful? Yes 6
Kansas City
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 1, 2009

My wife and I stayed at the grand with our extended family for Thanksgiving. I had heard good things about the Grand, but tended to view the whole all-inclusive thing somewhat negatively. However, everything at the Grand was as good or better than I had expected. Bars: The lobby bar was usually busy but not packed. Drinks were great and... More 

Was this review helpful? Yes 11
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Iberostar Grand Hotel Paraiso? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(28)
  • Room service(25)
  • Lobby bar(24)
  • Other resorts(19)
  • Lunch buffet(19)
  • Ocean front(16)
  • Star Friends(16)
  • Tranquility pool(14)
  • Pillow menu(12)
  • Golf cart(11)

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
Reservation Options:
TripAdvisor is proud to partner with Expedia, Caribbean Online Mgt Corp., VISIT US, INC. , Hotels.com, getaroom.com, TripOnline SA, Travelocity, Cheap Tickets and Tingo so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#1 Luxury Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Business Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso

5,425 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4979)
Viewed
Pool/beach area (949)
Viewed
Room/suite (514)
Viewed
Hotel & grounds (1281)
Viewed
Dining (594)
Viewed
View from room (178)
Viewed
Family/play areas (17)
Viewed
Bathroom (102)
Viewed
1:31
Videos (30)
Viewed
Business center/function rooms (13)
Viewed
Other (1301)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (429)
Viewed
Amenities (16)
Viewed
Beach (25)
Viewed
Oceanfront Priority Location Suite (39)
Viewed
Oceanfront Suite (109)
Viewed
Pool (19)
Viewed
Pool Relax (23)
Viewed
Presidential Suite (130)
Viewed
Restaurants and Bars (50)
Viewed
The Hotel (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (4)
Viewed
Dining (1)
Viewed
Pool/beach area (6)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay