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All 10 Playa Paraiso hotels

Iberostar Grand Hotel Paraiso

4.5 of 5 Resort (All-Inclusive)   |   Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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Ranked #1 of 10 Hotels in Playa Paraiso
A recent review
5 of 5 stars reviewed 2 weeks ago
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3,432 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Iberostar Grand Hotel Paraiso
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Ontario
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
112 helpful votes 112 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Background My husband and I travel South to all inclusives about 3 times a year. In the past 5 or 6 years we have limited the resorts to Adults only. With few exceptions, we try to stay at 5 starish resorts in mostly Riviera Maya - e.g. Secrets Maroma, Royal Hideaway, Secrets Capri, Valentin, Palaces. My reviews are primarily founded... More

Was this review helpful? Yes 47
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of all the staff, we would like to thank you for choosing our hotel IBEROSTAR Grand Paraiso for your getaway and for writing your comments here on TripAdvisor. We are pleased to know that you had a wonderful experience and that you had a great first impression. One of our high quality standards is anticipation of... More

Whitehall, New York
Contributor
19 reviews 19 reviews
11 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We just returned from a combined stay at the iberostar maya and the grand ..first of all this is ours 3rd time at this resort we were upgraded to the grand for our last 3 nights and stayed at the maya for our first 5 nights , the resort was just as we remembered it top shelf food and service , the... More

Was this review helpful? Yes 11
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all, we would like to thank you for your positive review about your stay at IBEROSTAR hotels. It is great to know that you have split your stay in IBEROSTAR Paraiso Maya and IBEROSTAR Grand Paraiso, and that in both hotels, you had wonderful experiences. We are glad to read that we surpassed your expectations and... More

Here
Senior Reviewer
6 reviews 6 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'm a 30 year old married female. (now you know who is writing this). My husband and I went for our 10 year anniversary. It was beyond amazing. This place treated me like I was Beyoncé! From the moment we arrived, we had a cold towel and a drink in our hands. We ended up upgrading to an ocean FRONT... More

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of all our team, we would like to thank you for choosing IBEROSTAR Grand Paraiso for your 10th anniversary. We are delighted to know that you had a great stay and that you enjoyed our facilities including you ocean front room. It is good to read that Victor was part of your experience and he met... More

Rockville, Maryland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My boyfriend and I stayed at the Grand Hotel Paraiso in October 2014 for 5 days and 4 nights. We stayed at the Iberostar in Montego Bay on May 2014 and we were hooked on this brand. This hotel has excellent food, service, and beach access. Playa del Carmen is much calmer and more romantic than Cancun, so I would... More

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of IBEROSTAR Grand Paraiso team, we would like to thank you for your visit and for sharing your experience with us and other travelers. It is an honor to receive feedback like yours where our guests tell us how wonderful their vacation went with us. Thank you for highlighting our accommodations, gastronomy, pools and hardworking staff.... More

Prairie Village, KS
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We first stayed at the Grand in November 2012. This time back, I wanted to see what had changed. Right off the bat,the service was just as good this time, if not better, than it was in 2012. Staff was very polite and accommodating. The cold towel and cocktail upon arrival are quite nice, not to mention the "Welcome home"... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We are thrilled to read that you had another great experience at IBEROSTAR Grand Paraiso. Thank you for your visit and for your loyalty towards our hotel. It is nice to know that we were able to surpass your expectations. Congratulations again for your anniversary and thank you for giving us the opportunity to celebrate with you such... More

Shrewsbury, Massachusetts
Contributor
14 reviews 14 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visited the Iberostar Grand Hotel Paraiso from 10/29 thru 11/2/14 to relax and recharge our batteries. This is our 3rd Grand experience -- the first two were at Hotel Bavario in Punta Cana and then Rose Hall in Jamaica. The Bavario is my favorite so far; however, the Paraiso is also wonderful. We enjoyed the buffets and the restaurants... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all, we would like to thank you for your loyalty towards IBEROSTAR hotels. We are happy to read that you had a great getaway, that you were satisfied with our food selection and your room location. Regarding the water pipes noise, we are very sorry to hear that it affected your comfort. Your comments are very... More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We switched to this hotel after booking at Zoetry. (which we found extremely awful)--walking into Iberostar Grand I felt like we were in the movie Annie at Daddy Warbucks house! It was gorgeous right off the bat and so welcoming. Wonderful customer service from everyone on staff- enjoyed the pools/restaurants and spa.

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of the staff, we would like to thank you for choosing IBEROSTAR Grand Paraiso for such an important event as your honeymoon. Our congratulations and best wishes again! We are very happy to know that your stay was wonderful, thank you for taking the time to write your comments about your experience. It is great to... More

Los Angeles, California
Top Contributor
85 reviews 85 reviews
28 hotel reviews
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were there the week of Oct. 18 to 15. We have been to many all inclusive resorts. Still love the "old Club Meds" best but they are different nowadays. Also we are a bit older and looking for a place with No Kids so the Iberostar Grands are the best choice, better than Sandals. Have been to several other... More

Was this review helpful? Yes 9
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Grand Paraiso for your getaway and for taking the time to share your experience with other travelers. We are thrilled to read that you had a wonderful experience and that you were fully satisfied with our high quality service, our facilities, grounds, pools, gastronomy and entertainment.... More

Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
76 helpful votes 76 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My boyfriend and I visited this hotel in March for 4 nights. I wrote a huge review and it all got lost when I went to post it. We had never been to an Iberostar Property at all but had heard such great things on TA about this hotel. We had been converted to Secrets fans after 4 stays at... More

Was this review helpful? Yes 11
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Grand Paraiso for your 4th anniversary; it will be our pleasure to welcome you next week! Moreover, we are glad to read that during your stay in March, we were able to fulfill your expectations, and that you had an excellent experience. It is great to know that our... More

Ambler, PA
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just got back from a nine day vacation at Iberostar Grand Hotel Paraiso. Our vacation was Oct. 18 to the 27. What a wonderful vacation. Entertainment Plus, USA Transfers, provided great service to and from the hotel. We had three ocean front suites together which provided the perfect convenience for our family. A tropical storm provided rain 5 days out... More

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all we would like to thank you for visiting us and for taking the time to share your comments about your nine day vacation at our hotel. We are thrilled to read that you had a wonderful experience and that you consider that our service is spectacular. It is good to know that our staff contributed... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(28)
  • Room service(25)
  • Lobby bar(24)
  • Lunch buffet(19)
  • Other resorts(19)
  • Star Friends(16)
  • Ocean front(16)
  • Tranquility pool(14)
  • Pillow menu(12)
  • Golf cart(11)

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

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