We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 1 more site!
Iberostar Grand Hotel Paraiso
Professional photos View all
Browse nearby
Iberostar Grand Hotel Paraiso
Write a Review

3,885 reviews from our community

Traveler rating
    3,217
    457
    138
    49
    24
See reviews for
412
2,841
70
58
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (959)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3885)
  • Mar-May only
    (1111)
  • Jun-Aug only
    (904)
  • Sep-Nov only
    (849)
  • Dec-Feb only
    (1021)
All months
There are newer reviews for Iberostar Grand Hotel Paraiso
See the most recent reviews
Ohio
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 1 week ago

After two great stays at the Grand Rose Hall, we decided to try the Grand Paraiso. Two very different resorts and both are fabulous. I honestly can't understand the negative reviews on this resort. I'm going to try to give my opinion on the negative topics that I have read on here. Spa: Yes, the treatments are expensive, but all... More 

Was this review helpful? Yes 13
Queens, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Grounds, service, food are all above excellent. What we loved was seeing coati and iguana on the grounds. What we did not love was having no ability to reserve a cabana on the pool/beach without having to get up at 7:30 a.m. each day! The hotel should consider requiring each guest to reserve a cabana the day before. This is... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

First i have stayed all over Mexico in many different resorts. One thing about this resort is it is a complex of 3 different resorts. it is huge. You can barely find your way around one resort let alone the entire complex. So for the details. we had an ocean front room. Probably the smallest room we have stayed in... More 

Was this review helpful? Yes 4
Annapolis, Maryland
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is gorgeous! They keep it well maintained, and the rooms and grounds are spotless. We had an Ocean Front Suite that was wonderful. The staff was fabulous too! The only reason I can't rate it higher was the food this time around was not nearly as good or up to par with what I expected. The food the... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all, thank for your visit and for your loyalty to IBEROSTAR hotels. We really appreciate the time you took to post your comments here on TripAdvisor. Thank you for pointing out our beautiful grounds, outstanding staff and facilities. As you may know, the food is part of our quality standards and for this reason; we continuously... More 

Arlington, Texas
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The resort was fantastic. The meals at the buffet were mediocre at best. If you want to have good food make sure you make reservations at the restaurants. Overall the trip was fantastic and the bars have premium liquor.

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We really want to express our gratitude for your comments. We feel so proud to know that you enjoyed our resort and found it fantastic. Our main goal is to fulfill our guests´ expectations and comments like yours help us to know that we are doing a great job and that we are accomplishing our purpose. Regarding the... More 

Hamden, Connecticut
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was our first trip to the Mexico Riviera Maya area and we can't wait to return. Iberostar Grand Hotel Paraiso was excellent. Can't say enough about the place. The hotel is gorgeous. The staff is so friendly and helpful. The food and drinks were very good. And the nightly entertainment was fantastic. Our vacation week went be so fast.... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We would like to thank you for your visit and for your review regarding your recent stay at IBEROSTAR Grand Paraiso. We are delighted to know that you had a wonderful experience among us. Thank you for pointing out our facilities, our staff and also for recommending us. We look forward to welcoming you back soon at your... More 

Baltimore, Maryland
Contributor
18 reviews 18 reviews
17 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed 1 week ago

Greetings😄, We just returned from our third visit to The Iberostar Grand. We stayed 5 nights. We have been to this part of Mexico over 15 times,and haved stayed Secrets Maroma Beach,Silversands,Zoetry,and many more.So if you need any comparisons just let me know! Check in: We arrived at the Grand around noon and our room was not ready. After checking... More 

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We want to thank you for giving us the opportunity of welcoming you this time at IBEROSTAR Grand Paraiso. We are happy to see that there are elements that you enjoyed such as our beautiful facilities and our friendly staff. In regards to the dinner reservations, we are truly sorry to hear you had a bad time trying... More 

Timonium, Maryland
Top Contributor
91 reviews 91 reviews
11 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 1 week ago

During our stay in Mexico last week, my wife and I were taken the the Iberostar Grand Hotel Paraiso by Iberostar The Club staff where we received a wonderful breakfast at the main dining room and were given a presentation for the new travel club Iberostar has started, which we did join. If you travel a lot and stay at... More 

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of all our staff, we would like to thank you for visiting us and for taking the time to share your comments with us. We are glad to read that once again you had another great stay in Mexico and that you consider IBEROSTAR Grand Hotel Paraiso as the top of the line. Thank you for... More 

Ithaca, New York
Contributor
13 reviews 13 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

We genuinely loved everything about our week at Iberostar Grand Hotel Paraiso. Incredible staff (everyone was friendly and helpful); beautiful setting, facilities, and room; and great food everywhere!

Review collected in partnership with Iberostar

Was this review helpful? Yes 5
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We came to this resort for a mini-honeymoon after spending our wedding at a different company's five star resort about 10 minutes away. I really wanted to love the Iberostar, but it just didn't feel worth the money we spent. It's definitely the nicest Iberostar in their little complex, but of all of the resorts I've been to the area... More 

Was this review helpful? Yes 12
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you very much for the time you invest to give us your comments about your recent stay with us at IBEROSTAR Grand Paraiso. We appreciate you been mentioning some highlights of your experience as our staff and our beach. In the other hand, we are deeply sorry for the bad impression you took home due the entertainment... More 

Questions? Get answers from hotel staff and past guests. Ask a question

5,840 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5397)
Viewed
Hotel & grounds (1411)
Viewed
Dining (615)
Viewed
Pool/beach area (1055)
Viewed
Room/suite (564)
Viewed
View from room (195)
Viewed
Family/play areas (20)
Viewed
Bathroom (108)
Viewed
Business center/function rooms (13)
Viewed
1:31
Videos (30)
Viewed
Other (1386)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (429)
Viewed
Amenities (16)
Viewed
Beach (25)
Viewed
Oceanfront Priority Location Suite (39)
Viewed
Oceanfront Suite (109)
Viewed
Pool (19)
Viewed
Pool Relax (23)
Viewed
Presidential Suite (130)
Viewed
Restaurants and Bars (50)
Viewed
The Hotel (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Hotel & grounds (1)
Viewed
Other (13)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay