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Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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4,150 Reviews from our TripAdvisor Community

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Traveler rating
    3,425
    497
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Iberostar Grand Hotel Paraiso
See the most recent reviews
La Prairie, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Me & my husband go every year in the fall (for the last 4 years). We love this place. The food is excellent, whether you go to the buffet or the restaurants. We play golf every day early in the morning; the course beautiful and had its difficulties!!! The place is extra clean, the beach is large and the pools... More 

Was this review helpful? Yes 7
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all, thank you for choosing IBEROSTAR Grand Hotel Paraiso for the fourth time, this means a lot to us. We feel honored to have had the opportunity to serve you one more time. It is nice to hear that you enjoyed your vacation and we are grateful for the time you took to specify the highlights... More 

Calera, Alabama
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

If you really want to enjoy the service and 5-star food experience of Iberostar Adults only, go to Jamaica. We booked our room in the private villa which is one of the highest rooms on the property. It's also furthest away from any help. I called the butler station nearest me at exit 4288 (this is the # I was... More 

Was this review helpful? Yes 5
Toronto, Canada
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I had the most beautiful wedding here July 2014! 30 of our closest family and friends made the adventure down, and now we get soo many of these guests telling us how great their experience was and how they now cannot vacation the same as this place takes top spot. To those brides stressing, believe us, you... More 

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all thank you for your kind words and feedback. Moreover, thank you for choosing IBEROSTAR Grand Hotel Paraiso for this special occasion and for giving us the opportunity to make your dreams come true. We are glad to know that we succeeded in delivering the highest level of service and products during your celebration and the... More 

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our favorite hotel in the world! Incredible service at every turn. Perhaps the cleanest hotel I've ever stayed in. Been there 3 times in 3 years and each time it's been a flawless stay. Will certainly return again. Wait staff is excellent in all of the restaurants. Cudos to Jose Manuel and David in Tonis steak house! They treat you... More 

Was this review helpful? Yes 7
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for your generous review. We are pleased to know that IBEROSTAR Grand Hotel Paraiso exceeded your expectations on your recent visit. We take pride in offering our guests luxurious accommodations and the best service and friendly staff for make it real. We recognize that our staff plays a valuable role in the vacation experience of our... More 

Pittsburgh, PA
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Grand was amazing! Very clean and luxurious. Excellent food at the restaurants and buffets. Attentive and helpful staff. Nice gyms. Not crowded. Excellent entertainment, including the magic show and the Rock Show, both of which were entertaining and very well done. We'll go back!

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for taking the time to share with us this lovely review. On behalf of our Management and staff, we want to say it was a great honor to have served you. We appreciate your kind words regarding our grounds, entertainment shows, quality of the food and the most important, that you has noticed the efficient and... More 

Connecticut
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My Husband and I just returned from The Playa Paraiso Iberostar Grand. It was such a beautiful resort. We come twice a year and typically stay at the Lindo because we bring friends with us, but this time it was just the two of us so we went big lol. First Impression was, Gorgeous, everything is so elegantly decorated and... More 

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We would like to thank you for your loyalty and for writing this review. It is good to know that you enjoyed our decoration, facilities and the delicious food selection that we offer in all our restaurants. Our main goal is to satisfy and pamper our guests and we feel proud to read that we achieved it with... More 

Paderborn, Germany
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Sat in lobby waiting for transport . We are a party of 7 ranging in age from 19- 50 . We all agree this is the best ai we have ever stayed in . The hotel is luxurious. The food is truly amazing. The staff here all work very hard to make your stay special. Our waiter Jesus went above... More 

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We would like to express our gratitude for your visit and comments about your experience at IBEROSTAR Grand Paraiso. We are glad to read that we fulfilled all your expectations and that you enjoyed the facilities and service of our staff. It is great to know that you felt totally pampered. Thank you for your great remarks about... More 

Park City UT
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First of all let me say the staff and property itself are amazing. My wife and I stayed there for ten days to celebrate our 35th year wedding anniversary and our butler(s) always had our room decorated with roses and kept immaculately clean. Now the down side this resort is adults only but not really a couples resort, therefore there... More 

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of the Management and the staff, we would like to thank you for choosing IBEROSTAR Grand Paraiso for your anniversary. It was a pleasure to have served you; we are all very happy to know that you enjoyed your stay with us. We would like to express our gratitude for your positive comments about our food... More 

Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel offers a fantastic chance to relax, your every need is catered for by very friendly and helpful staff. The facilities are excellent and nothing is too much trouble. There are five good restaurants plus two buffet style restaurants which serve a very good standard of food. I am vegetarian and ate well for ten days without getting bored.... More 

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all, we would like to thank you for your visit and for your positive review. We have shared your comments with our team, and all of us are happy to know that you had a wonderful experience at IBEROSTAR Grand Paraiso. We really appreciate your remarks on our delicious food and the variety of options for... More 

Ancaster, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I just got back from visiting this beautiful hotel. Had a wonderful experience. Such a well run hotel and so clean. The staff was amazing and friendly-- all of them. I did not get everyone's name unfortunately. But I do remember Jorge who worked in the restaurants. He always remembered my name and gave such great service. I highly recommend... More 

Was this review helpful? Yes 8
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all, we would like to express our most sincere gratitude for choosing IBEROSTAR Grand Paraiso for your vacations. It is lovely to read that you had an amazing experience with us and that you went home with such good memories. Thank you for highlighting our outstanding service and staff. Our main goal is our guests’ satisfaction... More 

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