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Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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3,979 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Iberostar Grand Hotel Paraiso
See the most recent reviews
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 5, 2012 via mobile

We have just spent two fantastic weeks at the Iberostar Grand. Staying in room 7057 beach front what a fantastic view. So where does the praise begin Mmmm where does one start. Our room was spotless everyday and every night we had two very happy and always smiling house keepers thank you girls excellent from our first day to our... More 

Was this review helpful? Yes 1
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for your delightful review. We were happy to hear that you enjoyed your recent stay with us to the fullest also we were to glad to read that you enjoyed the friendly, warm, attentive and professional service we strive to provide all of our guests. Every time comments like yours motivate us to continue working hard.... More 

Cancun, Mexico
Top Contributor
66 reviews 66 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed May 2, 2012

Just came back from a long weekend with the missus and id have to say this was a perfect overall experience, very friendly staff, clean and spacious rooms, The food was great, morning buffet covered all needs, the restaurant next to the beach was very good, plenty of shrimp, crab legs and lobster, fish and meat too. Ive decided to... More 

Was this review helpful? Yes 3
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We would like to thank you for your kind review; we really appreciate the time you invested on it; your feedback is of most importance to us, as it helps us to improve our services and avoid such problems in future. Nevertheless, we do hope that you took treasured moments from your vacation at IBEROSTAR Grand Paraiso back... More 

Montreal, Canada
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 1, 2012 via mobile

The rooms are well appointed, clean, spacious, and very comfortable. Service is generally outstanding. Some staff members (Eder of the social staff and Raul, a concierge) are exceptional in their warmth and hospitality, and efficiency. The food selection and quality is excellent. We were three couples and would go back in a heart beat!

Was this review helpful? Yes 5
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, We appreciate the time you invested for posted your reviews, we would like to express gratitude for your kind words. It was a pleasure to have you here in our property. I have forwarded your email to all our Department Managers as it is always motivating for the staff to receive comments like yours. We hope to have... More 

Gilbert, Arizona
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 1, 2012

My wife and I celebrated our 25th Wedding Anniversary at the Iberostar Grand Paraiso during our stay from October 9th through October 17th. After reading many reviews on TripAdvisor, our expectations were very high. While the location and resort are stunningly beautiful, it was the staff that most impressed us. The first person who greeted us upon arrival said, 'Welcome... More 

Was this review helpful? Yes 7
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for your generous review. We were happy to hear that you had an excellent vacation and that you were pleased with our service and the facilities. Your special mention of the staff that enhanced the quality of your trip was also greatly appreciated. We recognize that our staff plays a valuable role in the vacation experience... More 

south holland il.
Reviewer
5 reviews 5 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 30, 2012

Just Returned from another great vacation at the Grand. We are already looking forward to our next Trip to the Grand. There was a lot of good and some bad to this years experience. Our check In went fine, except for the normal delay having the room ready. We have in the past stayed in Ocean Front which we were... More 

Was this review helpful? Yes 6
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: Thank you so much for posting your review for Iberostar Grand Paraiso. First of all we are glad to know you enjoyed our property for the second time and the 7th times at Iberostar Chain and we are terribly concerned to hear about your comments, we always have special attention to our repeat guest with all requests, please... More 

Valley Stream
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 29, 2012

This review has been a long time coming, since we stayed at the Grand end of June/early July 2011. After staying at many other high end all inclusives, we had very high hopes when booking after being told by our aunt/travel agent that Iberostar Grand was simply the best. Our expectations were met and exceeded. The resort is absolutely breathtaking... More 

Was this review helpful? Yes 6
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, It is very gratifying for us to hear that you were completely satisfied with every aspect of your stay, from the accommodation to the facilities, location and the friendliness and helpfulness of our team and we sincerely thank you for your kind review, it was a pleasure to had you here and made your stay unforgettable. We are... More 

Michigan
Reviewer
4 reviews 4 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 29, 2012

You check in and are treated like royalty with warm towels and refreshing drinks. The hotel is a beautiful showpiece of architecture and style. The people are friendly and accommodating and make you feel right at home. My adult children had so much fun as well. We never go to any other all-inclusive besides the Iberostar resorts. And don't listen... More 

Was this review helpful? Yes 8
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: We are grateful for your remarks that you wrote on Trip Advisor, It is very important for us to know that you enjoyed the hotel and services and the most important is that you felt secure and pampered along with your family. Thank you for recommending us as a very safe hotel and we are happy to know... More 

Florida
2 reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 29, 2012

You would think that after 10 visits to Iberostar Grand Paraiso we would have had our fill and would want to visit a different resort. Not so, as we are planning our 11th trip in July. IGP keeps getting better with subtle changes that just make your visit an awesome experience. The staff here is incredible and goes out of... More 

Was this review helpful? Yes 6
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for your kind review shared on this website. On behalf of our Management and staff we would like to let you know that it was a great honor to serve for the 10 times. This means a lot to us, we appreciate your loyalty and the trust you have placed in us. Please be assured that... More 

Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 28, 2012

Truly a 5-star experience! We couldn’t have ordered better weather for our stay. As an adults-only resort, Iberostar Grand Paraiso is the perfect choice for those who want exceptional service, outstanding facility and excellent food and drinks. The Italian specialty restaurant was our favorite, but we also enjoyed the surf & turf, Japanese and gourmet restaurants as well. The wait... More 

Was this review helpful? Yes 8
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, We would like to thank you for your kind words, we are glad to hear that you enjoyed your stay with us; it was a pleasure to have you with us. We will forward your comments to the managers; this is always motivating to receive e-mails like yours. We look forward to the opportunity to welcoming you back... More 

Grand Rapids
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 28, 2012

My husband and I just returned from a romantic 10 day trip to the Iberostar Grand and already booking our next trip. We will be staying 2 weeks next year to celebrate our 25th wedding anniversary. If you want to read a good review, read erin464's below. However I'm not sure why she couldn't find the berries, pineapple and watermelon... More 

Was this review helpful? Yes 7
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, On behalf of the Iberostar Grand Paraiso team, we appreciate the time you invest to write your experience with us. We are pleased to hear that you enjoyed your stay with us and also appreciate your comments about the rooms, you can be sure that managers are going to make the necessary changes to make your next stay... More 

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