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Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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3,980 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Iberostar Grand Hotel Paraiso
See the most recent reviews
Amsterdam, The Netherlands
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed May 10, 2012

After the great holiday we had at the Grand Hotel in 2011, we decided to go back again this year. Eventhough it is hardly possible, the hotel seems to have gotten even better and nicer this year. The upkeep of the hotel and the rooms are amazing, especially since the hotel is directly on the beach. The food and service... More 

Was this review helpful? Yes 3
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, First off all thank you for choosing Grand Paraiso one again for your vacations, and mostly for took your time in write for us this helpful review. We appreciate you sincerely for having chosen us for your recent Mexican vacation and we trust that we will have the opportunity to welcome you again in the near future. Warm... More 

Canfield, Ohio
Level Contributor
60 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed May 10, 2012

The resort is so welcoming and the staff is gracious. The beach sand is like powder and the water is beautiful. The pool is large and relaxing. The restuarants were all excellent. The service and food were fantastic. This resort truly is a beautiful. We had one of the best messages in the spa. Our stay was seven days and... More 

Was this review helpful? Yes 4
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: Thank you for your kind review. We appreciate that you took the time in write us your relaxing experience in our hotel, and I am sure that this will be very helpful for other travelers who think in coming with us. You can be assured that we look forward to welcoming you “back home” again. Kind regards. Quality... More 

Myrtle Beach, South Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 9, 2012

We spent 4 nights April 30th to May 4th and loved the oceanfront rooms. Our room was clean and very large with plenty of storage space. The grounds were very nice and yes painting was going on all the time but you have to think this happeneds anyplace you have lots of salt air. I have to give a big... More 

Was this review helpful? Yes 2
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guests, Thank you for your generous review, we were delighted to hear that you had a wonderful vacation with us. We appreciate that you took the time to remember us. Your memorable experience is a true testament of the dedication of our staff Staff to ensure that you have all the necessary ingredients for an unforgettable vacation. We remind... More 

Indianapolis
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed May 8, 2012

After several weeks of research, we decided to go with the Grand; I am glad we did. This review will be quite lenghty, but I hope I can eliminate some hours/days of research for someone out there reading this. Some of this review may seem very negative, but it is all relative to the amount you are paying to stay... More 

Was this review helpful? Yes 7
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for taking the time to provide us with your comments on your most recent visit to our resort; we truly value your extensive feedback, we appreciated the time that you have taken as well of doing constructive comments, we are committed to listen to our guests and be constantly trying to improve our services. We thank... More 

Dallas, Texas
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 stars Reviewed May 8, 2012

I spent three nights at the Grand for a trip with a friend. Our experience was very positive overall, but there were some disappointments. The good: Buildings and grounds: immaculate and sparkling. The outdoor grounds are lush and lovely. Rooms: beautifully appointed and thoroughly cleaned twice daily. Maid service was great. Bathrooms and closets are huge. Beds are extremely comfortable.... More 

Was this review helpful? Yes 2
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, First of all we would like to thank you for taking the time to share your comments with us. We will certainly take your suggestions into consideration as we try to improve every day. We apologize that your experience was less than favorable and assure you that we are looking into the matter further, concerning butler service, we... More 

Vancouver, Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed May 8, 2012

We visited Iberostar Grand Hotel Paraiso from May 27 to April 3rd, loved it! Previously also visited Iberostar Grand in Punta Cana and loved it too! When I was thinking about the proper title for this review “tranquil & grand” reflected a proper ambiance of this place. Thus, our vacation was very peaceful and relaxing thanks to a very attentive... More 

Was this review helpful? Yes 1
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: Thank you for choosing Iberostar Grand Paraiso and for sharing your experience with the Tripdavisor community. We are delighted to read that you have enjoyed your overall stay with us. Thank you for your comments in regard the resort service & facilities. We truly appreciate all guest feedback as it provides inspiration to our team and allows us... More 

Tennessee
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed May 8, 2012

Overall had a good time at this resort. But I had high expectations because of great reviews and high price, and those expectations were not met. My observations: Grand: 1)Property and rooms were top-notch. Bedding was very comfortable. Maid service, excellent. 2) Upon arrival, butler asked us if we had liquor preferences. Bottles of both choices were delivered to room... More 

Was this review helpful? Yes 3
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, Thank you for your valuable feedback and for taking the time to write a comment of your experience with us on TripAdvisor.com. Firstly, please accept my sincerest apology for the inconvenience you experienced whilst staying with us. We at Iberostar Grand Paraiso understand the importance of fulfilling our guest’s expectations and it concerns me greatly that you have... More 

Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed May 7, 2012

My boyfriend and I stayed here in August 2011 and although it's taken me a while to write this review, I can honestly say it was one of the best vacations we have ever had!! I was worried I would have an issue with the food as I have a sensitive stomach; however, I didn't experience any problems during our... More 

Was this review helpful? Yes 3
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest, We are grateful for taking the time to write your comments, it is never too late to express your opinion about your past stay. It is important to take seriously the fact that one person has stomach issues or food limitations since the beginning , we are pleased to know that you enjoyed the Japanese food. Our staff’s... More 

Rome
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 7, 2012

Having just returned from our ocean front suite, we cannot praise this place highly enough. The suite, food and drinks, beach, restuarants and most importantly, the level of service were all genuinely 5 star. We enjoyed a wonderful,experience where unusually the reality superceded the brochure. All the staff were genuinely courteous and friendly and went out of their way to... More 

Was this review helpful? Yes 1
Hewlett, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed May 5, 2012

The service was impeccable. The place is gorgeous and super clean. We had a suite with ocean view and it was absolutely fabulous. Butler Service was great. Everyone is so friendly! We went January 2009 and February 2010. Definitely Go!

Was this review helpful? Yes 5
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear Guest: Thank you so much for choosing to return to the Iberostar Grand Paraiso again and sharing your review, we look forward to welcome you back for third time. Best regards, Quality Manager More 

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