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Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
GreenLeadersGold level
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Best prices for:1 room 1 adult
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Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
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4,609 Reviews from our TripAdvisor Community

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Burlington, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

From the instant we walked into the Iberostar Grand Paraiso we were asked to have a drink at the lobby bar while the check-in will be taken care of by our Butler. From that moment on relaxation set in and we were all taken care of by the courteous staff on the resort. Our Butlers, Henry and Horacio took care... More 

Helpful?
1 Thank Carlo C
Woodstock, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

A great place to relax and refresh! Ricardo, Fernanda and other poolside staff will look after you. Aseal, Anna and many others will look after you in the dining rooms. Very friendly and hardworking staff in all areas.

Helpful?
Thank J S N
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We were back for our fifth time this January. It feels like home already but what makes it really special are the people. They are absolutely wonderful! Eder and Enzo were leading the entertainment team with their great personalities and the Brazilian choreographer is super talented. I have to mention Luise and Isis from the fitness team, great fun and... More 

Helpful?
1 Thank E-Merei
Halifax, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Overall the hotel is very good. The whole hotel is very clean, all the staff are very friendly and helpful. The beach is lovely and you can walk on the shore for nearly a mile, The indoor pool was amazing. But I think the spa prices are very high, if they were half the price I would have had a... More 

Helpful?
3 Thank Lesley B
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Me and my family just came back from 2 weeks vacation at the grand, we've been to several resorts,but nothing like this one,best resort we've been,luxurious,food and service excellent,rooms very clean,entertainment excellent tank you Carlos for giving us such good memories of music,beach a little bit rocky but further along short distance very nice ,I'm encouraging people to go a... More 

Helpful?
2 Thank Luc P
Surrey, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We had an absolutely amazing honeymoon at Iberostar! From start to finish we enjoyed it thoroughly. We had a suite with a balcony that faced out to the ocean and a jacuzzi tub on it. Many nights we came back from dinner, picked up a few treats at the buffet and took them back to enjoy in the jacuzzi while... More 

Helpful?
2 Thank cplusjay
Boston, Massachusetts
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our room was located between the main lobby and the ocean which was just fantastic. Many wonderful restaurants to choose from - all 1st class. The pool area was great and the liquor was top shelf. Can't wait to go back.

Helpful?
1 Thank angel8730
Ontario, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our first time to vacation at the Iberostar Grand Parasio Resort, it was fantastic. Customer service from the staff was top notch, the food was amazing (the buffets & a la cartes), the resort grounds and beach area were impeccable, our room was large, clean and the bed was really comfortable. We booked a beachfront room on the... More 

Review collected in partnership with Iberostar

Helpful?
2 Thank JackLo16
Burlington, Canada
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife Eleanor and I returned to the Iberostar Grand Paraiso this year for our 7th visit. It seems that each time we return it just gets better. Of course we were greeted and orientated by Ricardo-- the Bell Captain -- like a long lost brother, who wanted us to feel welcome and accommodated. At that point we were surprised... More 

Helpful?
2 Thank larry m
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Since our guests are the most important component to create the big family that IBEROSTAR Grand Paraiso is, we would like to thank you for giving us the opportunity to host you in our hotel again. We would also like to express our most sincere gratitude for the kind review you wrote on Trip Advisor. We strive daily... More 

Dennison, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We had an amazing time, and would recommend to anyone!! The service was incredible and we can't thank Marco and Gonzalo enough for treating us like royalty!! Wonderful vacation! Would love to do it again!! They absolutely cater to your every need, and always very helpful.. We love the all inclusive factor!! Never have to leave the resort if you... More 

Helpful?
3 Thank tbutler18
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all, thank you for taking the time to let us know about your recent experience at IBEROSTAR Grand Paraiso, we are so happy to know that you could have an excellent time with us. It is wonderful to see how much you enjoy your vacations among us. Moreover, we thank you for mentioning our staff, it... More 

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