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Iberostar Grand Hotel Paraiso

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Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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Iberostar Grand Hotel Paraiso
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3,738 reviews from our community

Traveler rating
    3,105
    431
    132
    48
    22
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395
2,733
69
54
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (904)
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Brisbane
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent 5 nights in the Ocean front room and is easily the best resort I've ever stayed in. The service you receive from the beginning to the end is 10/10 and world class. The rooms are luxurious and the food excellent. You get what you pay for and although this is not cheap it is worth paying for luxury... More 

Was this review helpful? Yes 4
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Absolutely loved!! Great place for couples. Everything was gorgeous! This was our second time at the Grand in Mexico. We loved it the first time and adored it the second. The people and staff that work at the Iberostar grand are just amazing! Best service I have ever had at any resort that I stayed at. Anything we needed we... More 

Was this review helpful? Yes 8
East Lothian
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

when I first arrived at this hotel I truly believed I had arrived in paradise and we spent twelve of the most relaxing days one could ever imagine. There was plenty to do for those who wanted to be active but there was also plenty of quiet space. Food was amazing, choice and quality unbeatable. We even learnt how to... More 

Was this review helpful? Yes 7
Clifton Park, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have just returned from our second vacation at The Grand. It was nothing less than spectacular. Our suite was a second floor corner beachfront with a balcony jetted hot tub. Gorgeous view, and the butler filled it each day before we were in from the beach. The service we received was outstanding in every instance - butlers, maids, entertainment/activities... More 

Was this review helpful? Yes 9
Winnipeg, Manitoba, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

As the title implies this is the third time we have come back to this resort in as many years and I continue to tell everyone I know about it - it's literally the nicest all-inclusive I expect to see. It gets harder to please as the visits stack up simply because they set such high standards by the previous... More 

Was this review helpful? Yes 11
Edmonton, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This resort is absolutely gorgeous from the inside out. It's grandeur is like nothing else I've seen in the Mayan Riviera. The grounds are very well maintained at all times. Unlike so many other resorts I love that this resort is beach front, so many other resorts you have to traverse the entire property and walk for miles to get... More 

Was this review helpful? Yes 6
Edmonton
Top Contributor
118 reviews 118 reviews
15 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

A five star that really is a five star. Room was grand, staff was great. Its easy to pick out some small stuff that went wrong, but why bother? The attached golf course was great as well. The driver from the Airport was using two cell phones at once, but even that didn't bother me. The bus ride back provided... More 

Was this review helpful? Yes 15
UK
Contributor
13 reviews 13 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

The Grand never disappoints - this was our 4th stay and it was fabulous. The staff very courteous without being in any way intrusive. Pools relaxing. Spa was lovely. Wifi this time (not very fast though which was my only issue). Restaurants were lovely - Japanese, Steak, Italian, French, Mexican - all fantastic.

Was this review helpful? Yes 6
Ocean Pines, Maryland
Senior Contributor
35 reviews 35 reviews
28 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for ten days from February 27 to March 10. Our first visit was at the end of the swine flu scare and there were hardly any people, so this visit was quite different. The first three days were very crowded. It was hard to find a spot by the pool or beach but after that it seemed to... More 

Was this review helpful? Yes 8
Long Island, NY
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

I just returned home from one of the best all inclusive experiences ever! I have stayed at many other properties (Sandals, Secrets, Paradisus, Riu, Atlantis, St Regis, Ritz Carlton---just to name a few) and this by far had the best service I have ever seen! I am a travel agent by trade so this review comes with a critical eye.... More 

Was this review helpful? Yes 3
Hotel Review Summarization

What travelers say

  • Very good(28)
  • Room service(25)
  • Lobby bar(24)
  • Lunch buffet(19)
  • Other resorts(19)
  • Ocean front(16)
  • Star Friends(16)
  • Tranquility pool(14)
  • Pillow menu(12)
  • Golf cart(11)
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Dining (606)
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Amenities (16)
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Beach (25)
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Oceanfront Priority Location Suite (39)
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Oceanfront Suite (109)
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Pool (19)
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Pool Relax (23)
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Presidential Suite (130)
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The Hotel (18)

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Room/suite (4)
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