Iberostar Grand Hotel Paraiso (Playa Paraiso, Riviera Maya, Mexico) - Resort (All-Inclusive) Reviews

Address: Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico

Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso

Amenities:

Beach Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access

Hotel Style:

#1 Luxury Hotels in Playa Paraiso

#1 Family Hotels in Playa Paraiso

#1 On the Beach Hotels in Playa Paraiso

#1 Top resorts Hotels in Playa Paraiso

#1 Romantic Hotels in Playa Paraiso

Price Range: $$$$

Hotel Class:4.5 star (4.5*)

Official Description (provided by the hotel):: Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less

Reservation Options:: TripAdvisor is proud to partner with Expedia, BookIt.com, Caribbean Online Mgt Corp., Stentorian NV, Travelocity, Amex, Hotels.com, Cheap Tickets, Olotels, VISIT US, INC. , Tingo and HotelsClick so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Also Known As:: Iberostar Playa Paraiso; Playa Paraiso Iberostar; Iberostar Grand; Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

Write a Review

2,184 reviews from our community

See which rooms travelers prefer - 435 traveler tips

Lynn_Holland

Eindhoven, The Netherlands

2 reviews

Reviews in 2 cities

3 helpful votes

“I wish I was back...”

Reviewed June 18, 2013 NEW

The first 5 nights of our holiday we stayed at the IB Paraiso Maya but we upgraded for the other 9 nights to the IB Grand Paraiso and glad we did! For couples this is the place to be! The rooms are very comfortable, the property is very clean and beautiful and most of the staff is great and very... More

Was this review helpful? Yes 4

Problem with this review?

ThomasFar

Hickory Hills, Illinois, USA

1 review

4 helpful votes

“Decline in Service and Maintenance”

Reviewed June 16, 2013 NEW

When we came here two years ago we thought this was the most beautiful, well kept vacation spot we had ever been to. The service was excellent also (in 2011 our butler was Victor). This year in May nothing has changed but not in a good way. Painting needed to be done, the rooms could use some updating, the tile... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 6

Rick1AZ

Phoenix, Arizona

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

11 helpful votes

“Beautiful property”

Reviewed June 15, 2013 NEW

We stayed at the Iberostar Grand Playa Paraiso in June 2013. We have stayed at five different all-inclusive resorts, including Jamaica, Mexico, and Turks & Caicos. The pictures posted by the resort and Trip Advisor are exactly the way the resort looks, it is a beautiful property. The rooms, grounds, pools, beach, and bars are well maintained. The staff was... More

greattravelagent1

Joliet, Illinois

Senior Reviewer

10 reviews

9 hotel reviews

Reviews in 10 cities

32 helpful votes

“No kids!”

Reviewed June 11, 2013

The most beautiful hotel, rooms, food & service. I LOVE this hotel. I had lobster tails with drawn butter for lunch every day! A personal butler is assigned to each room. Unlimited privileges at the other Iberostar properties on site are included.

Was this review helpful? Yes 9

Dear Guest, First of all thank you very much for staying at Iberostar Grand Paraiso and for sharing your comments with other travelers. It is good to know that you enjoyed the different areas of our hotel, including accommodation, food and service. We are pleased to read that you appreciate the work that our butler does in each building. Our... More

Hkon001

7 helpful votes

“A 3-star hotel at 5-star prices”

Reviewed June 10, 2013

We have been to Excellence Playa Mujeres and Excellence Riviera Cancun and I believe those hotels provide 5-star service and are less expensive. Our experience at the Grand was incredibly disappointing. There was a storm while we were there, and that is of course not the hotel's fault. What is their fault is their response to the storm. There is... More

Was this review helpful? Yes 8

Dear guest, First of all we would like to thank you for taking the time to share your comments about your recent stay at Iberostar Grand Paraíso. We were disappointed to learn of your experience at our hotel as we place great importance on exceeding our guests’ expectations, and we value your constructive feedback very much. We would like to... More

A TripAdvisor Member

“Queen for a week!”

Reviewed June 9, 2013

My lover brought me there for my Birthday. We stayed at the Grand Hotel for one week and I felt like I was a Queen. Everyone there was making sure everything was perfect. I had the time of my life!!! We appreciated the quiet pool. It was a place where we spent a lot of time. I was there to... More

Was this review helpful? Yes 1

Dear Guest, Thank you for your review. We feel privileged to have had the opportunity to serve you. It was also a pleasure to hear that you enjoyed your holidays among us so much. We hope that you will not hesitate to visit us again in the near future as we look forward to welcoming you back. Best Regards, Quality... More

KobiClara

Portsmouth, New Hampshire

28 helpful votes

“Excellent, but only slightly water resistant”

Reviewed June 8, 2013

Alot has already been written about this hotel, but I feel that I have something to add because other reviewers seem to fall firmly into 1 of two camps: 1. "Iberostar is the greatest place ever, everyone should go there and nowhere else, everything is perfect and amazing." *Had a few too many Margaritas and remembers very little about their... More

Was this review helpful? Yes 27

Dear Guest, First of all we would like to thank you for taking the time to share with us your opinion of your recent stay at our hotel. It was our pleasure to host you and sharing with you such a special vacation as your honeymoon. We are pleased to know that you had a great time at the Grand... More

Denisse K

Dallas, Texas

“"Amazing Beach Wedding"”

Reviewed June 7, 2013

I recently had my wedding at Iberostar Paraiso Grand hotel in May and I was so impressed with everything about this place. I highly recommend you have your wedding here. You can have an amazing classy wedding for a reasonable price compare to what you will spend in the U.S. The service from the staff was excellent! Jessica our wedding... More

Was this review helpful? Yes 7

Dear Guest, We would like to thank you for taking the time to write about your recent stay at Iberostar Grand Hotel Paraiso and for choosing us to host your wedding; we felt privileged to have had the opportunity to serve you and live such a special event with you. All your kind comments about our staff, facilities, food and... More

Nicole_VW415

Rochester, New York

5 reviews

Reviews in 4 cities

8 helpful votes

“Wonderful resort... Great service, beautiful beach!”

My boyfriend and I recently visited the Iberostar for a well-needed 1 week vacation. We spent considerable time researching a vacation destination & property due to both of us having specific travel requirements in regards to food, location, hotel rooms, entertainment, etc. It can be difficult to find a resort and location that meets all of our needs. We really... More

Was this review helpful? Yes 5

4JAB

Cincinnati, Ohio, USA

“Iberostar is Grand”

Once again the Iberostar Grand Hotel has lived up to its name. We have now stay at the Grand Riviera Maya twice and in Punta Cana four times. Both are lovely properties with well manicured grounds and attentive staff. The beach is much better in the DR, but the rooms and pools are better in Mexico. Both golf courses are... More

Dear Guest, Thank you very much for your invaluable feedback and for choosing Iberostar Grand Paraiso for your recent stay. We are delighted to hear that you had an unforgettable experience with us and we will pass the message on to the team. We thank you for your recommendations and look forward to welcoming you back at Iberostar Grand Paraiso!!... More

1-10 of 2,184 reviews

« 1 2 ... 219 »

Family-friendly Banyan Tree Mayakoba 761 reviews	Romantic Iberostar Paraiso Beach 1,787 reviews	Luxury Grand Velas Riviera Maya 746 reviews	Good for business El Dorado Maroma, a Beachfront R... 1,053 reviews
ABS:HotelCheckRates-d1218761?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell	ABS:HotelCheckRates-d259116?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell	ABS:HotelCheckRates-d1204526?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell	ABS:HotelCheckRates-d1010527?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell

Secrets Maroma Beach Riviera Can... 4,876 reviews	Rosewood Mayakoba 523 reviews	The Royal Playa del Carmen 6,518 reviews	Maya Villa Condo Hotel & Beach C... 198 reviews
ABS:HotelCheckRates-d1007582?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d754465?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d530483?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d1488864?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero

Iberostar Paraiso Lindo 2,654 reviews	Excellence Riviera Cancun 5,400 reviews	Paradisus Playa del Carmen La Pe... 1,160 reviews	Iberostar Paraiso Maya 1,767 reviews
ABS:HotelCheckRates-d284824?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d499896?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d2064902?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero	ABS:HotelCheckRates-d524093?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero

Iberostar Grand Hotel Paraiso Resort (All-Inclusive), Playa Paraiso, Riviera Maya, Mexico

Iberostar Grand Hotel Paraiso

2,184 reviews from our community

Been to Iberostar Grand Hotel Paraiso? Share your experiences!

Hotel Summarization (Beta)

What travelers say

What travelers search

Additional Information about Iberostar Grand Hotel Paraiso

Owners: What's your side of the story?

Related hotels...

Browse nearby

Explore Playa Paraiso

Hotels around Playa Paraiso