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Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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Iberostar Grand Hotel Paraiso
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3,751 reviews from our community

Traveler rating
    3,115
    431
    134
    48
    23
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395
2,744
69
54
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Cancun, Mexico
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed yesterday NEW

Lovely hotel in so many ways - food, rooms, staff great. The only issue we had with this hotel was with the internet. Like many travellers now I feel sure, being away is great but being in charge of a large company, checking in occasionally is par for the course (the responsibility and the salary pays for staying somewhere nice... More 

Was this review helpful? Yes 4
Dallas, Texas
Top Contributor
53 reviews 53 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed yesterday NEW

Awesome before and now even better. We are adventurous, and this place is still tops on our list. Several restaurants and all great at the view at breakfast buffet is spectacular. Service is white glove. So glad wee got brave. Tipper is to take the hotel's pre- arranged transportation to and from the airport- worth it for sure!

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

I booked this all-inclusive because I saw it was #2 in the world. I went in with alot of expectations. I thought everything was going to be top notched and luxurious...but it really fell short. The Grand Hotel is one of 5 resorts within the Iberostar complex...about 30 mins away from the Cancun airport in Playa del Carmen. When we... More 

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Bartlett, Illinois
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was our second time to this Iberostar property, but the first time at the Grand (previously we stayed at the 'Beach' and it was nice too). The upgrade is well worth the money if you don't have kids with you and want some peace and quiet for a relaxing vacation. The staff were very friendly and there was always... More 

Was this review helpful? Yes 1
Shrewsbury, Massachusetts
Contributor
19 reviews 19 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My wife and I visited The Grand last week and it was completely over the top!! We were totally pampered and spoiled from start to finish. From the moment we stepped into the gorgeous lobby, until we checked out, it was the most wonderful vacation we have ever had. From the employees, to the atmosphere, to the food, to the... More 

Was this review helpful? Yes 4
Buenos Aires, Argentina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I been to this hotel already 5 times and every time I have an amazing time and almost cry when I leave. The place is gorgeous, food is good and you can truly disconnect form reality and enjoy doing nothing more than relax. Highly recomended!

Was this review helpful? Yes 2
Houston, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

As I said in my title, we love this place. Now, maybe we have learned all what to do --- what rooms to get (beachfront), book restaurants early, and have fun. All of the workers - even those working on the grounds say "Buenos Dias", smile, and make you feel welcome. Of course our butlers - Victor and Charley were... More 

Was this review helpful? Yes 4
SandalsGrandeSt.Lucia
Reviewer
4 reviews 4 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just got back from our trip at the Iberastar. We have been there 5 years in a row and were totally spoiled. The resort remains immaculate and the staff goes out of their way to please you. I highly recommend this resort. It's everything you want for a vacation and more!!!!

Was this review helpful? Yes 8
Bellevue, Nebraska
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our stay at the Iberostar Grand was just as nice as our first visit & we can't say enough about how good the food selections were, our wonderful accommodations (ocean front room) & the beautiful grounds and pool areas - just immaculant! We only have one suggestion for a visitor, make sure you are aware of wine charges if you... More 

Was this review helpful? Yes 6
Raleigh, North Carolina
1 review
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

OMG plz read this review!!! I travel all over and booked this hotel after reading positive reviews on this site, 1st the hotel is so DATED and smells of a hospital from the moment you step into the lobby!!! NOBODY speaks english,the staff talks as if you can not know what they are saying, they rip you off and treat... More 

Was this review helpful? Yes 8
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We appreciate you taking time out of your vacation to share your feedback with us. We apologize for not having exceeded your expectations so far. We would like to take this opportunity to mention that we do have a team of guest service available 24 hours a day, exclusively to assist our guests with any inconvenience or suggestion.... More 

Hotel Review Summarization

What travelers say

  • Very good(26)
  • Room service(23)
  • Lobby bar(23)
  • Other resorts(19)
  • Lunch buffet(19)
  • Star Friends(16)
  • Ocean front(14)
  • Tranquility pool(13)
  • Golf cart(11)
  • Pillow menu(11)
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5,623 photos of this hotel

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Pool/beach area (1019)
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View from room (193)
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Dining (606)
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Amenities (16)
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Beach (25)
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Oceanfront Priority Location Suite (39)
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Oceanfront Suite (109)
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Pool (19)
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Pool Relax (23)
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Presidential Suite (130)
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Restaurants and Bars (50)
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The Hotel (18)

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Room/suite (4)
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Hotel & grounds (4)
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Dining (1)
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Other (3)
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