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All 10 Playa Paraiso hotels

Iberostar Grand Hotel Paraiso

4.5 of 5 Resort (All-Inclusive)   |   Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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Ranked #1 of 10 hotels in Playa Paraiso
A recent review
5 of 5 stars reviewed yesterday
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3,146 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (724)
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English first
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

First let me start off my saying, we've stayed at the number one ranked all inclusive every year since 2011. I expected everything to live up to the standard of the Iberostar Grand in the Dominican Republic, and it did. It was extremely grand and over the top. The dining experiences were not as great DR, but still no reason... More

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1 review
3 of 5 stars Reviewed 2 days ago NEW

4th trip to Mexico: 1st trip advisor review…. Don't get me wrong- The place itself was truly amazing. Over the top, right on the beach, wonderful food. The trip started off great. We were upgraded to oceanfront with no extra charge, AWESOME SAUCE! Everyone was so nice at first. As the week progressed tho, we maybe saw the butler twice... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 5
Midlothian, Virginia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have been to three all-inclusive hotels in the Cancun/Cozumel region, and this Iberostar Grand is by far our favorite. In fact, we've vacationed there three times in five years. The grounds are beautiful, the food variety and flavor and quality is superb, staff are very helpful. This is a great place for adult couples who want to relax, or... More

Was this review helpful? Yes 4
Colorado Springs, Colorado
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My husband and I just returned from our honeymoon on Saturday night. We had a great time! There are some definite pluses and minuses about this resort. + First and foremost: ADULTS ONLY. This was amazing. Other reviewers have mentioned this so I won't linger here. But if you're asking yourself, Is it worth it? the answer is YES. -... More

Was this review helpful? Yes 4
Red Oak, Texas
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We had stayed at the Lindo once and the Maya twice on the grounds and had loved it so we decided to upgrade to the all adult inclusive The Grande. Big mistake for our 31st wedding anniv. We should have kept our extra $2,0000. The main pool had broken tiles in it and was constantly dirty with limes and straws... More

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for taking the time to share your detailed review about your recent experience at IBEROSTAR Grand Paraiso. We are glad to know that there were certain aspects of your stay that you enjoyed, such as the friendliness of our staff. We are fully aware that they are the most important asset in our hotel. On the... More

Scottsdale, Arizona
12 reviews 12 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have been traveling for 50 years and the Iberostar in Cancun is the best resort we have ever been to. The pool is bigger than a few football fields. Food is fantastic. Night shows are like Broadway. The staff is always there for you and most amazing, they all knew our names. From the minute we arrived and were... More

Was this review helpful? Yes 4
Dallas, Texas, United States
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Everything was simply amazing - the food, service, facilities, and most importantly the people there. We were there for a week and absolutely loved it! If you can, get an ocean front room. It was worth it (building 71 is really nice and a bit quieter). The French and Italian restaurants were our favorites (get the lobster at the French... More

Was this review helpful? Yes 4
Madison, Wisconsin
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

First off, if a TripAdvisor review ever deserved a six-star/ dot review, this one would be it! My wife and I returned a few weeks ago from a wonderful nine-night stay at the Grand at the end of June and beginning of July. It was our fourth visit to the resort after stays of a week or longer in 2009,... More

Was this review helpful? Yes 9
Austin, Texas
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is a very nice adult only resort. Nicely maintained and friendly staff. We paid for the honeymoon suite and felt totally forgotten. After a previous stay where the butler was super attentive, this was disappointing. We saw him twice in 5 days. When we asked for more water, he said he would bring some the next day. The honeymoon... More

Was this review helpful? Yes 6
Tallahassee, Florida
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Iberostar Grand is one of the best resorts we have ever since. This resort is all inclusive with amazing amenities and great service. Everything about this place was perfect. My husband's phone fell in the pool and the concierge was very helpful with providing us with a bag of rice to possibly fix it. All of the restaurants on the... More

Was this review helpful? Yes 7
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Hotel Summarization (Beta)

What travelers say

  • Very good(28)
  • Room service(25)
  • Lobby bar(24)
  • Lunch buffet(19)
  • Other resorts(19)
  • Star Friends(16)
  • Ocean front(16)
  • Tranquility pool(14)
  • Pillow menu(12)
  • Shopping center(11)

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

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Bathroom (93)
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Dining (543)
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Hotel & grounds (4)
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Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Playa Paraiso #1 Family Hotel in Playa Paraiso #1 On the Beach Hotel in Playa Paraiso #1 Romantic Hotel in Playa Paraiso #1 Top resorts Hotel in Playa Paraiso
Hotel Class
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 
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