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Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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3,987 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Nottingham, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed today NEW

I don't really know where to start in this hotel, it really was fantastic. You read reviews on here but it doesn't really do it justice (at least the 2,3,4 stars ones don't!) The staff and service you get here is unbelievable they really so wait on you hand and foot always asking if there's anything you need or want.... More 

Was this review helpful? Yes 2
Pittsburgh, Pennsylvania
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I spent a week in June in heaven. It felt like a dream! We work hard all year to save for one splurge vacation per year, and we chose the Iberostar Grand Paraiso for the third time in 4 years because we LOVE it. We have stayed at other Iberostar properties , and other all-inclusive resorts at... More 

Was this review helpful? Yes 3
Laredo, Texas
5 of 5 stars Reviewed yesterday NEW

Great resort!! All- Inclusive was amazing!! and the staff was even better!! Bery friendly and helpful!! Transportation around the resorts was fast! Shopping center and club was pretty cool to have as well! Food was awesome!!

Review collected in partnership with Iberostar

Was this review helpful? Yes
Saint Louis, Missouri
1 review
3 of 5 stars Reviewed yesterday NEW

Just returned from our week long stay at the grand. Let's start out with all the pros for this resort. Employees- all where wonderful and really worked hard to ensure you had a wonderful stay. From the pool staff, beach staff, maids, servers, and bar staff where wonderful. Beach area did have seaweed but heck that's all over the area,... More 

Was this review helpful? Yes 3
Carmel, Indiana
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed for 8 nights at the Grand for our babymoon and anniversary. We had a great trip, but let me start by setting the correct expectations...this is NOT a 5-Star Resort. Go to a Four Seasons, Ritz-Carlton or Mandarin Oriental first before you rate this hotel as 5-Stars. While this resort is nice, it is not... More 

Was this review helpful? Yes 11
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We visit Play Del Carmen twice a year and usually go to the Royal. We had a decent time at the Iberostar grand, but the only reason I'm giving a five star review is the service that we received from the server/bar tender Jobne. He made friends with us the first day there and took care of us better than... More 

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Columbus, Ohio
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I will preface this post by saying that my family and my extended family have traveled to the Maya and the Grand Paraiso over 20 times during the last 10+ years. My wife and I were married at the Grand. We have never had a negative experience and with what follows not withstanding, my family will vacation at Iberostar properties... More 

Was this review helpful? Yes 19
Wilkes-Barre, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My sister and I stayed here in November 2014 to celebrate her retirement. It was THE BEST trip either of us have taken. The staff is super friendly and accomdating especially, Adrian (Luis) at front desk, and Charlie, our butler, in the oceanfront building. Beautiful pools, gorgeous ocean! Spotless!

Was this review helpful? Yes 1
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

reception was good, although the reservations were not ready, names mixed up. Finally assigned the rooms (after more or less an hour). We asked for a toothbrush (after having paid around 250 usd /per night / per person) but this could not be provided, we bought it in the local shop for 15 usd (2 pcs). Although the hotel was... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 6
nj
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I recently spent 8 nights at the Grand.I was pretty skeptical about the great reviews, but I'm not picky, and hey, a vacation is a vacation! It was simply spectacular. We had an oceanfront room on the 3-rd floor, and the view alone was worth the price. The grounds are beautiful, the food is better than most... More 

Was this review helpful? Yes 9
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