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Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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3,975 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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St. Charles
1 review
5 of 5 stars Reviewed yesterday NEW

We had an excellent time at iberostar grand. The food was amazing, steak and lobster for every lunch. The employees were so nice! We never heard the word no from the employees. Truly a great time. Some minor complaints were our room wouldn't stay as cold as we would have like it. It was ok, just not to our preferred... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed yesterday NEW

Hotel very clean, room perfect and kind staff. Our room was comfortable, the air con was fantastic and we had our room cleaned every day. The food at the hotel is very good, normally something for everyone's tastes. Plenty of choice. I recommend to stay here if you go to Playa del Carmen.

Was this review helpful? Yes 3
5 of 5 stars Reviewed yesterday NEW

Amazing vacation in October of 2013. Great service and pools are well maintained. The ocean was a rough swim, but it might have been the time of year. The restaurants are not awesome, not even close to awesome. I would say the buffets are worth going to every night and the breakfast buffet is off the chain. We left the... More 

Was this review helpful? Yes 4
Natick, Massachusetts
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We've spent time in several Riviera Maya all inclusive resorts and this one was the best so far! We spent a week at the Iberostar Grand right before Christmas, so it wasn't too crowded. It's a quiet adults-only oasis inside the enormous Iberostar complex. What's great is that you have access to all of the other facilities, but can retreat... More 

Was this review helpful? Yes 1
Clarksville, Tennessee
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

I have no idea why people complain about this place. After reading reviews of all the All-Inclusive resorts in Mexico, I decided to stay here for 16 days. This long stay allowed me time to experience all the hotel had to offer, bars, restaurants, activities, and shows. About me. Single 38 year old male who is well traveled. Here goes...... More 

Was this review helpful? Yes 17
Saint Louis, Missouri
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hotel was extremely clean, almost a little neurotic. One day I returned to my room and they were cleaning in the hall, the smell was of paint thinner, it was so toxic , I had to cover my face and run down the hall. When we checked in we were told to make dinner reservations for the nights we would... More 

Was this review helpful? Yes 2
Detroit, Michigan
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

After more than 10 cruises on celebrity, royal Caribbean and princess decided to check out the all inclusive experience. So the Grand is the first AI. Here's my initial thoughts after two days with that context in mind ... The food is very similar in quality. Average. Mostly your typical American food chain style. Coffee is horrible like on cruise... More 

Was this review helpful? Yes 2
West Palm Beach, Florida
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed in June 2015 and selected a Secluded Villa. Though at first we were convinced about the Ocean Front Rooms, since this trip was for relaxing and reconnecting, the secluded villa offered a message and romantic dinner already included in the package price (plus other perks). Even though our stay was really good, there a few cons which do... More 

Was this review helpful? Yes 6
Cedar Hill, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

First a couple of things to consider when planning your trip. We did a funjet vacation which uses Lomas as transportation service from airport to resort and back. We paid extra for private transportation provided by Lomas so we would save some time getting to our resort(not having to make multiple stops dropping people off at other resorts along the... More 

Was this review helpful? Yes 2
New York City, New York
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Went to Iberostar June 22 - 26th right after our wedding to relax and unwind. Will keep this review brief and try not to repeat what everyone else is saying PROS: 1) They really really aim to please. If you're not 100% happy, they'll do something about it. Anyone and everyone you pass will always greet you. I thought that... More 

Was this review helpful? Yes 2
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