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All 10 Playa Paraiso hotels

Iberostar Grand Hotel Paraiso

4.5 of 5 Resort (All-Inclusive)   |   Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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Ranked #1 of 10 Hotels in Playa Paraiso
A recent review
4 of 5 stars reviewed yesterday
rgchills Louisville, Kentucky
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3,313 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Louisville, Kentucky
1 review
4 of 5 stars Reviewed yesterday NEW

Service was outstanding with personal butler who would provide anything requested. Meals were excellent from a selection of a la carte restaurants. Rooms were large and comfortable with everything provided. Only complaint was that the beach and sea was thick with seaweed making bathing annoying. Lounging on the beach and being served drinks by attentive waiters was divine.

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Plymouth, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed yesterday NEW

My wife, daughter, son-in-law and I have just returned from another magical holiday at the Grand. We have been here now 8 times and our daughter and her husband twice and we all agree it gets better each time. Our daughter and son-in-law were celebrating their 21st wedding anniversary a couple of days after we arrived,we had booked the restaurants... More

Was this review helpful? Yes 2
Adelaide, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I have never reviewed anything before but I felt this needed one! My husband and are honeymooning at the Iberostar Grand Hotel Paraiso currently and we are having such a good time we wanted to share our experience so far. Right from the moment we got here, the staff have been the friendliest we have ever come across, with everyone... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all we would like to thank you for taking the time to share your review during your stay. We feel much honored that you celebrated this special occasion in our hotel. We are glad to hear that you are truly enjoying your stay. Thank you for pointing out our friendly and helpful staff, as well as... More

Hummelstown, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We just spent 10 days at the Iberostar Grand. Just to give you some background on our travels and insight to our review... We have tried to stay at all the #1 rated all inclusives in cancun and riviera maya. Excellence Playa Mujeres twice, Secrets Maroma once, and Le Blanc twice. I'm beginning to think that all inclusives are just... More

Was this review helpful? Yes 8
New York
1 review
5 of 5 stars Reviewed 5 days ago NEW

Stop looking! You have found the paradise of your dreams! I had a vision of what heaven must be like and I had to change it to be more like The Grand. The hotel itself is palatial with beautiful lavish decor that would make the Vatican jealous. Together with the premiere level of service, you really feel like you went... More

Was this review helpful? Yes
Brighton, United Kingdom
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

3rd stay at this hotel once again everything was FANTASTIC, food/service/cleaning/staff well nothing bad, magic golf course wish I could stay all year, can't wait to return, Gaby, Evelyn, Mirna you girls are THE BEST thank you for the way you looked after both of us and my mum you made her feel like the most important person in the... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 7
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of the Management and staff, we would like to thank you for choosing our resort for the third time, it is a privilege to have a loyal guest like you. It is wonderful to read that you had a fantastic experience once again. Thank you for praising our food, service, cleanliness and staff. We will congratulate... More

washington d.c.
Contributor
17 reviews 17 reviews
14 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We visited the week of September 15th. I booked an oceanfront room and our butler was Victor. He was very responsive, and from day one remembered our names and made conversation with us every time he saw us. He always made sure we had whatever we wanted and truly desired for us to have a great experience. He is one... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all, we would like to thank you for visiting us and for taking the time to share your experience here on TripAdvisor. We are pleased to read the positive aspects you mentioned about your stay such as our high quality service, your room and also the details we made for your husband´s birthday. Indeed, we always... More

Snellville, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I am currently staying at the resort. This review is just a synopsis of what I think should be better planned out. The buffet should concentrate on making sure the hot food is consistently hot and not having to be reheated which then cause it to dry out. There should be a better way to prepare steaks and lobster as... More

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all, we would like to thank you for your taking the time to write your comments during your stay with us. We are taking in consideration all your remarks. We shared your comments about our buffet with our Executive Chef as well as your suggestion about cooked to order. We hope you are enjoying your culinary... More

Cannock, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We recently enjoyed 10 wonderful nights here and have to say it was truly amazing! Service was fantastic, nothing was too much trouble. One of the best hotels we have stayed in and would highly recommend it to anyone! Looking forward to going back again!

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of all the hotel staff, we would like to thank you for taking the time to send us your positive comments about your wonderful experience at IBEROSTAR Grand Paraiso. We are delighted to hear that you enjoyed your ten day stay and are thrilled to hear that we contributed to your wellbeing. Thank you for highlighting... More

Fort Lauderdale, Florida
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for the first time at an Iberostar hotel for our honeymoon for five nights we arrived on September 14, 2014. We had a drink at the bar first to relax from our flight it was very relaxing no one, was rushing us and our room was ready when we arrived. Our travel agent Denise from Geraci travel in... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you very much for choosing IBEROSTAR Grand Paraiso to celebrate such a special moment as your honeymoon. Congratulations again! We highly value your comments about our accommodations. It is great to read that you liked very much your room. Moreover, we are thrilled to know that we succeeded in providing you a great experience. Thank you for... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(28)
  • Room service(25)
  • Lobby bar(24)
  • Other resorts(19)
  • Lunch buffet(19)
  • Ocean front(16)
  • Star Friends(16)
  • Tranquility pool(14)
  • Pillow menu(12)
  • Golf cart(11)

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
Reservation Options:
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

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