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Iberostar Grand Hotel Paraiso

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Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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Iberostar Grand Hotel Paraiso
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3,823 reviews from our community

Traveler rating
    3,175
    442
    134
    49
    23
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407
2,797
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Breda, The Netherlands
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The resort is very beautiful and the service excellent. The food was the first week very good, it seems like the second week ( we are still there) that there is more less. In stead of cold lobster there is mayonaise and lettuce. No marinated shrimps like in the first week and so on. Over all a good resort.

Was this review helpful? Yes 2
Galena, Ohio
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just returned last night from a fabulous week at this venue. We've been to this part of Mexico 3 times, as well as Aruba and Puerto Rico. I can say without hesitation that the staff of this resort is by far the best. We celebrated our 25th anniversary and they did so much to make it special. It was... More 

Was this review helpful? Yes 4
Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

What an amazing hotel! I had my wedding here and it was absolutely perfect! We had 40 people come join us for our special day. First, let me tell you about the hotel specifically. When you first arrive you check in the lobby. My finance and I had an ocean view room so our check in was in our room... More 

Was this review helpful? Yes 6
Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Live like royalty and eat like royalty. We spent 10 days at the Iberostar Grand Paraiso and it is by far one of the very best. Lobsters and crab legs are part of the lunch buffet every day. Also on many a la carte menus. The food is of high quality and the service impeccable. If I have to really... More 

Was this review helpful? Yes 3
Pittsburgh, Pennsylvania
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Everything about the Grand was perfect, from the barmaid,the butlers, the front desk and the maids. My daughter and I were treated excellent. Anything we needed or wanted was given to us, the staff goes above and beyond to make sure all your needs are met. We had water, ice juices and bottles delivered to our room daily, and every... More 

Was this review helpful? Yes 2
Liverpool, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Just back after two amazing weeks, this hotel ticks all the boxes. Food great, beach and pool area amazing. All the people who work at the hotel do an amazing job and with a smile!!! I wish I could mention everyone in person but it would take to long. Once again thanks for another amazing stay

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Saint Louis, Missouri
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

A wonderful resort in Playa Del Carmen area. This place has everything you would want in an adult all inclusive. Beautiful beach, nice restaurants, large pool, plenty of drinks, friendly staff, good shows, nice golfing, etc. We are looking forward to going back.

Was this review helpful? Yes 4
Mokena, Illinois
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We are currently here at the grand, our 3rd Iberostar, first time at the Grand Paraiso. We started out with a few issues with our room (locks were broke on the door and patio door lock was broke) it was upsetting at first but the management was very attentive to our complaints and worked dilligently to fix the problem and... More 

Was this review helpful? Yes 5
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We decided to go to IB Grand Paraiso for our 1st anniversary (after getting married at the Grand Bavaro in Punta Cana last year). We enjoyed both of the hotels and had trouble picking which one we liked better. In the end, it evened out with the pros and cons. Rooms-- this hotel has decent sized rooms, large bathrooms and... More 

Was this review helpful? Yes 4
Western Springs, Illinois
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We seek out truly beautiful hotels with excellent service for romantic trips as a couple.The Grand Hotel Paraiso offered a luxurious setting with a dedicated, friendly staff. While we were there (April 2015), the hotel was operating at 85 to 95% occupancy, and yet the hotel did not feel crowded. Working with the concierge at in our building made a... More 

Was this review helpful? Yes 5
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