We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Iberostar Grand Hotel Paraiso

4.5 of 5 Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Iberostar Grand Hotel Paraiso
Professional photos View all
Browse nearby
Iberostar Grand Hotel Paraiso
Write a Review

3,610 reviews from our community

Traveler rating
    2,997
    417
    127
    47
    22
See reviews for
385
2,630
69
53
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (851)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3610)
  • Mar-May only
    (900)
  • Jun-Aug only
    (904)
  • Sep-Nov only
    (850)
  • Dec-Feb only
    (956)
All months
brampton
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

We recently returned from the hotel and I can safely say this is the most exquisite hotel that we have ever stayed at.the rooms and the cleaning of our rooms twice a day , the top shelf liquor , the wonderful food selection in the buffet and the specialty restaurants were exceptional as well. The staff were always attentive ,courteous... More 

Was this review helpful? Yes
Cleveland, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW

First, I would like to thank a few staff members. There was a mix-up on our room type and Pricilla worked a miracle and fixed it to get us the room we paid for an thought we were getting. THANK YOU so much. We are VERY grateful!! Next, Henri and Andres were the BEST butlers anyone could wish for. They... More 

Was this review helpful? Yes 1
Philadelphia, Pennsylvania, United States
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

When you're spending a good amount for your travels - it's always a good idea to know as much about your trip as possible. Hopefully my review here will help you decide if the Iberostar Grand Hotel Paraiso is worth your time and money! My wife and I traveled here for our 25th Anniversary, along with another couple, from 1/17/15... More 

Was this review helpful? Yes 6
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Grand from January 14-19, 5 nights, and had a fantastic time. Beautiful grounds, great golf, pretty beach, good food, warm and friendly staff, excellent service – we could not ask for much more, really! We came mainly for golf and beach lounging and were not disappointed. We played Iberostar’s Playa Paraiso for 3 days and Mayakoba... More 

Was this review helpful? Yes 4
Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned from a week at the beautiful Iberostar Grand Hotel Paraiso. My wife and I had a great time at the Iberostar Grand in Punta Cana last year that we thought we would try another one in a different location. This one was equally as amazing. The location is perfect, only 30mins or so from the airport. The property... More 

Was this review helpful? Yes 3
Philadelphia, PA
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
165 helpful votes 165 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

There are so many reviews on here about this wonderful hotel that I’ll just mention a few things that might help in the resort decision-making process. I have been down to the Riviera Maya over 10 times so I know it can be overwhelming trying to find that perfect hotel. Plus -The hotel is only about 30 minutes from the... More 

Was this review helpful? Yes 12
Westchester County, New York
Contributor
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is an amazing, beautiful property catered to relaxation. I chose this resort to celebrate my 40th and everyone made it a point to make it a special and memorable time. I received chocolate strawberries, a birthday dessert among other little surprises through out the time we were there. The butler service was great - don't be afraid to ask... More 

Was this review helpful? Yes 2
New York City, New York
1 review
1 of 5 stars Reviewed 5 days ago NEW

If I didn't have this experience, I would rate the hotel a 5. Overall it was an amazing trip, but this put a huge damper on the vacation. Before arriving at the Grand, I called the hotel and JetBlue (who I booked with) to ensure that I would have a room with one king size bed, and not 2 queen... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 11
Medway, Massachusetts
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My fiancé and I spent 5 nights at the Iberostar Grand Hotel Paraiso, January 13th through the 18th of 2015. We were blessed with nice weather, days around 80 Fahrenheit, nights around 70. Some days were a little cloudy and we got some sprinkles but for the most part the weather was perfect for us - especially compared to Boston... More 

Was this review helpful? Yes 4
New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I LOVE the Iberostar Hotel Chain! My partner took me for 5 days and the Iberostar once again did not let us down. We felt comfortable and right at home, I also appreciate that as a same sex couple we felt at ease and free to be us. Staff is always amazing and warm. If your looking to have a... More 

Was this review helpful? Yes 2
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Iberostar Grand Hotel Paraiso? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(28)
  • Room service(25)
  • Lobby bar(24)
  • Lunch buffet(19)
  • Other resorts(19)
  • Ocean front(16)
  • Star Friends(16)
  • Tranquility pool(14)
  • Pillow menu(12)
  • Golf cart(11)

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, VISIT US, INC. , Caribbean Online Mgt Corp., Hotels.com, Travelocity, getaroom.com, Despegar.com, TripOnline SA and Tingo so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#1 Business Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso

5,523 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5076)
Viewed
Room/suite (531)
Viewed
Hotel & grounds (1303)
Viewed
Pool/beach area (989)
Viewed
Dining (602)
Viewed
View from room (182)
Viewed
Family/play areas (19)
Viewed
Bathroom (102)
Viewed
Business center/function rooms (13)
Viewed
1:31
Videos (30)
Viewed
Other (1305)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (429)
Viewed
Amenities (16)
Viewed
Beach (25)
Viewed
Oceanfront Priority Location Suite (39)
Viewed
Oceanfront Suite (109)
Viewed
Pool (19)
Viewed
Pool Relax (23)
Viewed
Presidential Suite (130)
Viewed
Restaurants and Bars (50)
Viewed
The Hotel (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Pool/beach area (6)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (4)
Viewed
Dining (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay