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Iberostar Grand Hotel Paraiso

4.5 of 5 Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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Iberostar Grand Hotel Paraiso
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3,610 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Contributor
36 reviews 36 reviews
19 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

We recently returned from the hotel and I can safely say this is the most exquisite hotel that we have ever stayed at.the rooms and the cleaning of our rooms twice a day , the top shelf liquor , the wonderful food selection in the buffet and the specialty restaurants were exceptional as well. The staff were always attentive ,courteous... More 

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Cleveland, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW

First, I would like to thank a few staff members. There was a mix-up on our room type and Pricilla worked a miracle and fixed it to get us the room we paid for an thought we were getting. THANK YOU so much. We are VERY grateful!! Next, Henri and Andres were the BEST butlers anyone could wish for. They... More 

Was this review helpful? Yes 1
Philadelphia, Pennsylvania, United States
Senior Reviewer
7 reviews 7 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

When you're spending a good amount for your travels - it's always a good idea to know as much about your trip as possible. Hopefully my review here will help you decide if the Iberostar Grand Hotel Paraiso is worth your time and money! My wife and I traveled here for our 25th Anniversary, along with another couple, from 1/17/15... More 

Was this review helpful? Yes 6
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed at the Grand from January 14-19, 5 nights, and had a fantastic time. Beautiful grounds, great golf, pretty beach, good food, warm and friendly staff, excellent service – we could not ask for much more, really! We came mainly for golf and beach lounging and were not disappointed. We played Iberostar’s Playa Paraiso for 3 days and Mayakoba... More 

Was this review helpful? Yes 4
Boston, Massachusetts
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just returned from a week at the beautiful Iberostar Grand Hotel Paraiso. My wife and I had a great time at the Iberostar Grand in Punta Cana last year that we thought we would try another one in a different location. This one was equally as amazing. The location is perfect, only 30mins or so from the airport. The property... More 

Was this review helpful? Yes 3
Philadelphia, PA
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
165 helpful votes 165 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

There are so many reviews on here about this wonderful hotel that I’ll just mention a few things that might help in the resort decision-making process. I have been down to the Riviera Maya over 10 times so I know it can be overwhelming trying to find that perfect hotel. Plus -The hotel is only about 30 minutes from the... More 

Was this review helpful? Yes 12
Westchester County, New York
12 reviews 12 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is an amazing, beautiful property catered to relaxation. I chose this resort to celebrate my 40th and everyone made it a point to make it a special and memorable time. I received chocolate strawberries, a birthday dessert among other little surprises through out the time we were there. The butler service was great - don't be afraid to ask... More 

Was this review helpful? Yes 2
New York City, New York
1 review
1 of 5 stars Reviewed 5 days ago NEW

If I didn't have this experience, I would rate the hotel a 5. Overall it was an amazing trip, but this put a huge damper on the vacation. Before arriving at the Grand, I called the hotel and JetBlue (who I booked with) to ensure that I would have a room with one king size bed, and not 2 queen... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 11
Medway, Massachusetts
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My fiancé and I spent 5 nights at the Iberostar Grand Hotel Paraiso, January 13th through the 18th of 2015. We were blessed with nice weather, days around 80 Fahrenheit, nights around 70. Some days were a little cloudy and we got some sprinkles but for the most part the weather was perfect for us - especially compared to Boston... More 

Was this review helpful? Yes 4
New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I LOVE the Iberostar Hotel Chain! My partner took me for 5 days and the Iberostar once again did not let us down. We felt comfortable and right at home, I also appreciate that as a same sex couple we felt at ease and free to be us. Staff is always amazing and warm. If your looking to have a... More 

Was this review helpful? Yes 2
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Hotel Summarization (Beta)

What travelers say

  • Very good(28)
  • Room service(25)
  • Lobby bar(24)
  • Lunch buffet(19)
  • Other resorts(19)
  • Ocean front(16)
  • Star Friends(16)
  • Tranquility pool(14)
  • Pillow menu(12)
  • Golf cart(11)

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Number of rooms: 310
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#1 Business Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso

5,523 photos of this hotel

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Room/suite (531)
Hotel & grounds (1303)
Pool/beach area (989)
Dining (602)
View from room (182)
Family/play areas (19)
Bathroom (102)
Business center/function rooms (13)
Videos (30)
Other (1305)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (429)
Amenities (16)
Beach (25)
Oceanfront Priority Location Suite (39)
Oceanfront Suite (109)
Pool (19)
Pool Relax (23)
Presidential Suite (130)
Restaurants and Bars (50)
The Hotel (18)

Management photos: Courtesy of the property manager

All management photos (18)
Pool/beach area (6)
Room/suite (4)
Hotel & grounds (4)
Dining (1)
Other (3)
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