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Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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4,070 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Scottsdale, Arizona
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is our second visit to this property. If anything, it only gets better. Food is ultra gourmet . Service is impeccable. The property resembles a marble palace. Rooms are sumptuous. Top level liquors and beverages. Excellent entertainment during the day and at night. Free air gun, archery lessons, water aerobics, dance lessons, cooking lessons, volleyball, soccer on the beach,... More 

Was this review helpful? Yes 6
Lindenhurst, Illinois
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

This resort was so incredible! My husband and I had looked up the best resorts for adults only in Mexico and this popped up for #1 so we booked. It is number one for a reason!!!! It was SO luxurious and the staff treated us like royalty. My husband and I had never experienced an all-inclusive like this. There was... More 

Was this review helpful? Yes 4
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Beautiful, well maintained and sophisticated resort. Extremely friendly and helpful staff. Butler service added the perfect touch to a wonderful vacation. Beach had some seaweed, but was told it was an unusual summer event. Spa pool was lovely.

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 2 days ago NEW

Just returned from a week here - we were part of a wedding group who were originally booked to stay at the Maya Iberostar but got "upgraded" as they overbooked the Maya. sounds great - but it split up the entire wedding group and it made the whole week horrible because the people that were not 'upgraded' were not allowed... More 

Was this review helpful? Yes 3
Portland, Oregon
1 review
5 of 5 stars Reviewed 2 days ago NEW

Simply splendid time in paradise. Amazing food, staff, beach, and suite. The lightning storms over the open ocean are breathtaking. I would go back a thousand times if I could. If you can, book an oceanfront, corner room with jacuzzi.

Was this review helpful? Yes 1
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We spent last week at this Resort and it was a stunmig experinece. This resort deservrs its 5 stars rating for its archtecture, site, and an unbeleivable services. I'll recommend this resort for anyone looking for a first class services.

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
4 of 5 stars Reviewed 5 days ago NEW

Our visit was great and we didn't want to leave after 5 days. The resort was spotless all away around and the staff members were very nice, especially the waiters and the activity staff members. This was our 2nd visit to an Iberostar Grand, the first being in Jamaica. A special thanks to Carlos (Waiter), Eric (Star Friend), Leonardo (Star... More 

Was this review helpful? Yes 3
Emory, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This is the place we were looking for. After a bad experience at the Iberostar Paraiso beach, we chose to upgrade. It was worth every penny spent. The rooms were out of this world, from the bathroom amenities to the comfort of the beds and pillows. The service was out of this world. We never wanted for anything. The food... More 

Was this review helpful? Yes 4
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our first time at the grand and we were not disappointed.When we got there Fabian helped us with our bags and was very helpful as was Andy at check in.We had an oceanfront room in building 71 which was great and our maids Elvis and Christina always did a good job and lefts nice notes for us after... More 

Was this review helpful? Yes 6
Poland
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Again in real Paraiso! Again best service! Thank you Grand Paraiso for our great holiday:-) We will come back for sure. Ocean front ist the best location in the hotel. You can feel in this hotel like a star:-) Thank you Patricia, Cristina, Yuri, Erik, Alfredo, Ricardo and many others!

Was this review helpful? Yes 4
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Beach (25)
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Oceanfront Priority Location Suite (39)
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Presidential Suite (130)
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