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Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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Iberostar Grand Hotel Paraiso
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3,803 reviews from our community

Traveler rating
    3,159
    438
    134
    49
    23
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403
2,783
69
54
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Aylmer, Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed yesterday NEW

Second stay at IGP. Amazing food. service and drinks but what sets it apart is the attention to detail and the staff. Unbelievable customer care/service. I really didn't believe that I could top the last trip but that proofed to be wrong. Hands down the best holiday ever. Words really don't do it justice. The staff is all like family.

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed yesterday NEW

First off let me say this was our 3rd time back and this hotel seems to always out do itself. What makes this place stand out 1) alcohol selection: most all inclusive a cheap it up by the pool. This place is top shelf and crazy good beer selection. Everything from Heineken to bud light to your traditional xx and... More 

Was this review helpful? Yes 3
London
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed yesterday NEW

We had a fantastic time at the grand. The rooms are great, no matter what view you have the rooms are the same. Huge bed, great balcony (although watch out for the mozzies) lovely jacuzzi and a mini bar which was topped up everyday :-) The food is fantastic, good idea to email a week before to place some reservations... More 

Was this review helpful? Yes 2
Naples, Florida
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Second time staying here after two previous times at the Iberostar Maya next door. We have done many AI resorts throughout the Caribbean and Mexico. We absolutely love this place...and there is not much to pick apart. If you are really nit picky you can find some areas to improve, but as a package, this place is probably as good... More 

Was this review helpful? Yes 7
Garden City, New York
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent 7 days/6 nights. We have been to the Grands in Montego Bay and Bavaro but this experience topped both of those. Service through the roof and a fabulous facility. The staff couldn't do enough for you. Enzo, Michael, Philippe, Stephanie from the Star Friends were always there but not pushy. I enjoyed the archery and air rifle with Michael,... More 

Was this review helpful? Yes 5
Las Vegas
Reviewer
5 reviews 5 reviews
5 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our first experience started off shaky, but not as a result of the Iberostar, We booked our hotel site through an online travel agency and they booked us at a sister property rather than here, so our reservations were not listed. I expected an immediate problem, but the front desk reviewed our paper copies of the reservation and said they... More 

Was this review helpful? Yes 26
Contributor
12 reviews 12 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I'm not a big fan of all-inclusive resorts because I am a foodie who loves finding and dining at excellent restaurants. While the food here we okay, the amenities were top notch. The spa is one of the nicest spas I have ever visited, and we received some of the best massages of our lives here. The property is enormous... More 

Was this review helpful? Yes 6
Oshawa
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Iberostar Grand Hotel Paraiso was a wonderful hotel that my husband & I will definitely return to! We have been to the Mayan before, staying at a couple of nice Secrets Resorts, but the Iberostar Grand was by far the nicest! The ocean front room is a must, and our butler Victor made us feel like we were royalty.... More 

Was this review helpful? Yes 5
San Francisco, California
1 review
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I'm going to be very honest here for my fellow travelers as I can't comprehend all the amazing reviews. We chose this property strictly because of all the great reviews and Trip Advisor's stamp of approval on this hotel. This is the first time Trip Advisor let us down so I decided to write a review to highlight our experience.... More 

Was this review helpful? Yes 20
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This property is lush, beautiful, and excellently maintained. There was no time when we did not see staff cleaning, from the shining marble floors, to the elegant furniture, to the beautiful stone sidewalks and everything else. The service is out of this world. Talk about friendly and hospitable; they went to great lengths to ensure our stay was perfect. The... More 

Was this review helpful? Yes 6
Hotel Review Summarization

What travelers say

  • Very good(22)
  • Lobby bar(22)
  • Room service(22)
  • Lunch buffet(19)
  • Other resorts(19)
  • Star Friends(16)
  • Tranquility pool(12)
  • Ocean front(11)
  • Shopping center(10)
  • Pillow menu(10)
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Bathroom (105)
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Amenities (16)
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Beach (25)
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Oceanfront Priority Location Suite (39)
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Oceanfront Suite (109)
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Pool (19)
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Pool Relax (23)
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Presidential Suite (130)
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The Hotel (18)

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Room/suite (4)
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Hotel & grounds (4)
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