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Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Iberostar Grand Hotel Paraiso
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4,150 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Wichita, Kansas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have been to the Iberostar Grand twice and have taken our 4 kids for numerous visits over the last 10 years to the Playa Paraiso Complex, Tucan/Quetzal & Playa Mita. We chose to send our son & his new bride to the Iberostar Grand the week of August 15th. They were completely blown away and just had the trip... More 

Was this review helpful? Yes 6
Monmouth Junction, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Unspeakable service,food and accommodations.Active attention from staff for even small details.Specialty restaurants as highest level of service with multiple selections of wines.Outdoor activities and entertainment are very good with varieties.

Was this review helpful? Yes 7
Lufkin, Texas
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We enjoyed this resort. The check in was a breeze and we were escorted by golf cart to our room. The butlers were attentive and we never lack anything we requested. The food was delicious and service was great! We had to call for housekeeping a couple of times because we had been absent from the room all day and... More 

Was this review helpful? Yes 4
New York City, New York
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I have stayed at the Iberostar Grand Paraiso many times. You would think we would get bored and the novelty would run out but that is definitely not the case. Somehow one way or another they always find a way to up their game for each visit. We are amazed at how the staff remembers us and... More 

Was this review helpful? Yes 8
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed two week March 2014 - everything was Perfect!!! Waiter HUGO is the best of the best! Booked two weeks for Xmas & New Years coming at Iberostar Grand in DR - excellent resorts! Any room is great - food is 5 stars! And as always - tip the staff well and you will be a King/Queen!

Was this review helpful? Yes 3
Cherry Valley IL
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife and I are in our 30's and have traveled around the world and to many all inclusive resorts throughout Mexico. We have stayed and various start level of hotels. The Iberostar Grand is a 4.5 of 5 stars. To deserve 5 in our book would be a top notch hotel such as Ritz, Bellagio, etc..... For the price... More 

Was this review helpful? Yes 10
Glendale, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I have been to Cancun a few times and usually stay in the hotel zone. This time, I was looking for something different and was researching online for a resort to go to in the Riviera Maya region. I found this video on a google search and I have to say, after watching this video on youtube, I had to... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I were looking to get away for a week without kids. The catch was finding a place that had a direct flight from St. Louis. Working through Apple Vacations, we selected the Iberostar Grand Paraiso and came away completely satisfied. The Grand is one of five hotels in the Iberostar complex, 30 minutes from Cancun airport, and... More 

Was this review helpful? Yes 3
Gerrards Cross, United Kingdom
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Deservedly one of the top all inclusive resorts. Rooms were very nice, maids excellent, dressed your room up with roses and towel art, minibar kept well stocked. Restaurants were good, we tried all of the a la carte's where they tried hard to make it a bit more exclusive. They were good but nothing overly special and the main restaurants... More 

Was this review helpful? Yes 9
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

We were smart enough to book an early flight so we got to the hotel around 12:30 or 1. We checked in and they gave us a free upgrade to Ocean View Suite to celebrate our new engagement but said the room wasn't available till 2:30. They let us leave our suitcases with the bell boys and gave us a... More 

Was this review helpful? Yes 8
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