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Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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Iberostar Grand Hotel Paraiso
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3,899 Reviews from our TripAdvisor Community

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    3,228
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    140
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2,851
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Naples, Florida
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

Before I start with my review, I gotta say, that I read at least 50 reviews before we chose staying at the Iberostar Grand Hotel Paraiso. We have been there 2 weeks (14 nights). And I am not gonna complain about seaweed, rocks in the water or Coatis as this is nature and if it bothers you, than you should... More 

Was this review helpful? Yes 5
New Jersey
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My family and I recently returned from a five night stay at the Grand. If you are having any hesitation about booking a trip here, just do it! You will not be disappointed. My husband and I stayed at Secrets Maroma a few years ago, and leading up to this trip I had some hesitations, like will this resort be... More 

Was this review helpful? Yes 4
North Royalton, Ohio
Contributor
20 reviews 20 reviews
15 hotel reviews
64 helpful votes 64 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Like most of the other reviews, the food, service, grounds, maid service, butlers, all were very good, so I won't repeat that. Here is our perspective. We are a married couple and travel 3 times a year to nicer all inclusive hotels. In the last year and 1/2 we have been to secrets maroma beach twice and secrets playa mujeres... More 

Was this review helpful? Yes 5
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a wonderful though brief (4 nights) stay. A family member married here; it was a beautiful setting for a beach wedding! The food did not disappoint at the buffet or at the pool grill, and we truly enjoyed the Japanese restaurant. Service was excellent every turn. I can definitely see why Iberostar is rated #1 all inclusive. It... More 

Was this review helpful? Yes 7
Los Angeles, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I absolutely loved the property, the workers, and the overall experience there. They had top shelf liquors, decent wine, and good selection of Mexican beer. The food varied from just ok to pretty darn good. I would highly recommend this place to others and I would definitely like to return.

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
Nashville, Tennessee
Top Contributor
69 reviews 69 reviews
10 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This review marks the 4th Carribean all-inclusive hotel I've visited. My past 3 include two stays at The Royal in Cancun (now Hyatt Zilara) and a stay at Iberostar Grand Bavaro (IGB) in the D.R. We stayed for approximately 5 days, 4 nights at the IGP. Although we wanted to stay longer, we had a 15 month old baby staying... More 

Was this review helpful? Yes 9
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Grand Paraiso for such a special moment as your anniversary and for your loyalty. We are very happy to know that you went home with wonderful memories. Thank you for highlighting the service of our staff. Comments like yours are the best source of motivation of all our team.... More 

Boston
Contributor
20 reviews 20 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our second stay at the Grand here in Mexico, but it was our 7th stay at any Iberostar property. I truly concur with the 2 previous reviewers about the property and staff. I believe I read that Trip Advisor has rated it the number 1 all inclusive in the world for 2013; wondering why they don't have it... More 

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Grand Paraiso and for writing your review about your experience with us. We truly appreciate your kind words about our facilities, food, beverage selection and entertainment. It is good to know that our staff contributed to your happiness. We will congratulate Sarai, Alina, Alejarda, Enzo, Erik,... More 

1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed at the Iberostar Grand Hotel Paraiso May 10-15th, 2015. We booked this trip 3 days before we were set to leave and really did not read that much about the resort until after we booked. To say that we were overwhelmingly surprised by our resort is an understatement. My husband and I love food, good... More 

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for taking the time to post your feedback about your vacation at IBEROSTAR Grand Paraiso. It is nice to know that you had a spectacular trip! We are happy to hear that you liked our beautiful grounds, outstanding accommodations, delicious food and attentive staff. Regarding our gastronomy, we are happy to know that we fulfill your... More 

Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just returned last week from IG and it was amazing! The property is beautiful, the food was delicious, and the service was fantastic! We stayed in the Priority Oceanfront Building #71 and the view was spectacular. Waking up every morning to the sounds of the ocean waves was sheer heaven! We've stayed at many all-inclusive resorts and in my opinion,... More 

Was this review helpful? Yes 10
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for the kind review shared on this website. On behalf of our Management and staff, we want to tell you that it was a great honor to have served you. It is so nice to hear that you enjoyed your vacation and we are grateful you took the time to specify the highlights of your trip:... More 

Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I really wanted to love this place. I pored over reviews for weeks before and every time someone posted something positive, my heart soared. I wanted the reassurance that I had made a good investment. I have not been on a trip like this for well over a decade, and I soon realized that if I waited for someone who... More 

Was this review helpful? Yes 10
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We sincerely appreciate the time invested to share your personal impression of your recent visit to IBEROSTAR Grand Paraiso, it was all our pleasure to host you. We are glad to know there were some aspects of your stay you did enjoy, such as the flowers in our corridors, the gastronomy, and our decoration. On the other hand,... More 

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