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Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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Iberostar Grand Hotel Paraiso
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3,891 reviews from our community

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    3,222
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413
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
5 of 5 stars Reviewed today NEW

My husband and I stayed at the Iberostar Grand Hotel Paraiso May 10-15th, 2015. We booked this trip 3 days before we were set to leave and really did not read that much about the resort until after we booked. To say that we were overwhelmingly surprised by our resort is an understatement. My husband and I love food, good... More 

Was this review helpful? Yes 2
Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just returned last week from IG and it was amazing! The property is beautiful, the food was delicious, and the service was fantastic! We stayed in the Priority Oceanfront Building #71 and the view was spectacular. Waking up every morning to the sounds of the ocean waves was sheer heaven! We've stayed at many all-inclusive resorts and in my opinion,... More 

Was this review helpful? Yes 4
Minneapolis, Minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

I really wanted to love this place. I pored over reviews for weeks before and every time someone posted something positive, my heart soared. I wanted the reassurance that I had made a good investment. I have not been on a trip like this for well over a decade, and I soon realized that if I waited for someone who... More 

Was this review helpful? Yes 4
Georgetown, Kentucky
1 review
5 of 5 stars Reviewed yesterday NEW

This resort is truly committed to do everything humanly possible to make this the most fabulous, carefree experience of one's lifetime. The property is immaculate and I was constantly amazed as every inch is gorgeous. The peaceful indoor garden has a beautifully painted ceiling with a quiet fountain in the center and throughout the building, there are orchids and spectacular... More 

Was this review helpful? Yes 4
Westerville
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

My wife and I did a 5 day stay at the Iberostar Grand. We had so many plans to see things off the property. After the first day...we decided to stay on site and just enjoy the beauty of the property, beach and the great hospitality and service. In other words...we just wanted to be waited on and spoiled for... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
st-eustache quebec
Contributor
13 reviews 13 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed yesterday NEW

We lové to travel , And we Must say , this THE best ,,we have seen, room ,service, food ,choisce of restaurant . The staff.. And the hotel facilités . Plenty of palapas.and chairs the beach stand is ok,but the océan has wheets,comming.on the shore. There is quiet pool aera. Luxure halls ,we paie extra for océan front ,the view... More 

Was this review helpful? Yes 1
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Service was second to none! Huge bathrooms with 2 person jacuzzi tubs - a butler to draw your bath. Spacious, comfortable balcony - great room service menu. Food great and nice wine selection - not like some other hotel chains that have only 1 brand and bring wine only by the glass, rather than the bottle.

Was this review helpful? Yes
Ohio
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After a 3 day nightmare at the Iberostar Paraiso Maya we upgrade to the Grand. best move for the $$. Fortunately the grand had rooms available. We upgraded to a ocean view room. AMAZING ! Steps to the beach and ocean which was spectacular compared to the Maya. Our butler Andrew was there for all of needs. Food and the... More 

Was this review helpful? Yes 4
Colorado
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Visited Iberostar Grand Paraiso for 10 days 4/26-5/5 and can't say enough good things about it. We have stayed at the Maya twice before and enjoyed it but this was even better. The food was really good (not so much at the Maya) and the resort itself will just blow you away. Like all the Iberostars we have visited, the... More 

Was this review helpful? Yes 2
Eldred, Illinois
Contributor
15 reviews 15 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First off the problem I had had nothing to do wit the resort or the service. My travel agent told me had at least a pool view and all we had was the tops of some trees. After three nights of being unhappy I upgraded to an Oceanfront room and then the REAL vacation started! The place is great. Service... More 

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of IBEROSTAR Grand Paraiso Management, we would like to thank you for the time you spent to write your feedback about your stay at the property. We would like to express our gratitude for the highlights of your trip as facilities, room, beach, grounds, restaurants and food. Our main goal is to go beyond our guests’... More 

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Oceanfront Priority Location Suite (39)
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