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All 10 Playa Paraiso hotels

Iberostar Grand Hotel Paraiso

4.5 of 5 Resort (All-Inclusive)   |   Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Ranked #1 of 10 hotels in Playa Paraiso
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5 of 5 stars reviewed yesterday
Pina F Larchmont, New York
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3,226 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Larchmont, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We just came back from an amazing week at the Iberostar Grand Hotel Paraiso! We enjoyed every second! We did have a little glitch upon our arrival which wasn't our fault or the hotels fault so that put us in a bit of a funk. Our travel agent straightened it out immediately and then the party began. As soon as... More

Was this review helpful? Yes
A TripAdvisor Member
5 of 5 stars Reviewed 2 days ago NEW

This was our 39th wedding anniversary and we wanted to stay here for the last 5 years. It was the best time ever. Great staff, hard workers. We stayed at the other hotels before and this one is the best.

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Bozeman, Montana
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

I just spent 5 days/ 4 nights at the Iberostar Grand Hotel Paraiso and it was absolutely AMAZING! I'm a pretty simple traveler so I did not use all the amenities and resources but the service I did receive was top notch. From check in (with a fruity cocktail in hand) to the check out, all the employees were friendly... More

Was this review helpful? Yes 4
Hornchurch, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Upon arrival, we were greeted with much needed cold towels, a glass of champagne, and welcomed by a friendly man at reception who provided us the essential information needed during our stay. We were upgraded without even requesting to an ocean front room once letting them know we have visited other iberostar hotels numerous times - by far this was... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Grand Paraiso for your vacation and for sharing your experience with other travelers. It is nice to read that since you felt welcome right from your arrival. We are very excited to know that our resort was the best IBEROSTAR hotel you have ever stayed. Furthermore, we appreciate your kind words about our... More

1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We just returned from our honeymoon at the Iberostar Grand Paraiso and we had a wonderful time!! The resort is immaculate, the restaurants are awesome, the drinks are great and the staff is truly incredible! Honestly, we cannot say enough nice things about the people who work here - they are so lovely and want to make sure you have... More

Was this review helpful? Yes 9
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, Thank you very much for your visit and for your feedback about your experience at IBEROSTAR Grand Paraiso. We are really happy to hear that you had a great time with us and that we were able to make your experience even more unforgettable. Moreover, it is a pleasure to know that you enjoyed our facilities, services and... More

Rainham, United Kingdom
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Can not fault this hotel friendly Staff good food good location the staff go out of they way to help you and are always polite .Overal this is a good Hotel .The house keeping team are good nothink is to much trouble

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We are thrilled to know that you had a great time at IBEROSTAR Grand Paraiso. Thank you very much for sharing your review here on TripAdvisor. Thank you for highlighting our delicious food and the high quality of service that our staff provides. It is good to hear they were able to assist you in making your stay... More

Springfield, Missouri
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This place is amazing! Great friendly staff, great food, amazing pools and beaches! They were very helpful booking excursions off the resort! They were able to charter us a boat to go deep sea fishing but also arranged it to have snorkeling gear for us to snorkel at the same time! The 6 of us had the boat to ourselves... More

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, We would like to thank you for your kind review about your stay at IBEROSTAR Grand Paraiso. We are thrilled to know that you had a wonderful vacation with us. We are also pleased to know that you liked our gastronomy and wonderful pools and beach. Moreover, thank you for pointing out the friendliness and helpfulness of our... More

D/T Toronto, Canada
Contributor
13 reviews 13 reviews
11 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just returned last night from a 1 week stay at the IGHP and loved every minute of it. This is probably my 9th or 10th trip to the Cancun/RIviera Maya area. As part of our tour operator's package for this hotel, private transfers were included so we were quickly on our way from the airport and at the resort. Driving... More

Was this review helpful? Yes 19
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, On behalf of the Management, we would like to express our gratitude for your visit and detailed comments on our hotel and services. Review like yours helps us to maintain the quality standards that our guests deserve. We highly value your appreciation for the service offered by our team, our wonderful facilities and beautiful beach as well as... More

Missouri50
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We took a family vacation for six to the Iberostar Grand Hotel Paraiso last week, the week of August 9- August 15, 2014. We thoroughly enjoyed our stay at the resort. Like our previous two Iberostar vacations in the Mayan Riviera area, the property was almost always immaculately clean. Wherever we went (room, common areas, pools, spa, restaurants) the place... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Grand Paraiso as the destination for your vacations in the Riviera Maya; we appreciate your loyalty to IBEROSTAR hotels. Thank you also for taking the time to post your comments about your stay, we are thrilled to read that you and your family went home with... More

Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The facility was beautiful and the service was excellent. The food was superior to any other all-inclusive that I've ever been to and the alcohol was top shelf. The ocean front room was spacious and the beds comfortable. The staff was courteous, kind and genuine. The atmosphere is calmer and less roudy than other neighboring resorts -- even at the... More

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review

Dear guest, First and foremost, thank you for your nice review about your experience at IBEROSTAR Grand Paraiso. We are very happy to know that you enjoyed your stay with us. We really appreciate your kind words about our efficient staff, beautiful installations and delicious food and beverages. Furthermore, we are thrilled to know that you enjoyed our relaxing environment... More

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Hotel Summarization (Beta)

What travelers say

  • Very good(28)
  • Room service(25)
  • Lobby bar(24)
  • Lunch buffet(19)
  • Other resorts(19)
  • Star Friends(16)
  • Ocean front(16)
  • Tranquility pool(14)
  • Pillow menu(12)
  • Golf cart(11)

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 On the Beach Hotel in Playa Paraiso #1 Top resorts Hotel in Playa Paraiso #1 Luxury Hotel in Playa Paraiso #1 Romantic Hotel in Playa Paraiso #1 Family Hotel in Playa Paraiso
Hotel Class
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 
Number of rooms
310

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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