We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 10 Playa Paraiso hotels

Iberostar Grand Hotel Paraiso

4.5 of 5 Resort (All-Inclusive)   |   Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Hotel amenities
Save Saved
You added Iberostar Grand Hotel Paraiso to your Saves list
Iberostar Grand Hotel Paraiso
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
94%
Ranked #1 of 10 hotels in Playa Paraiso
A recent review
4 of 5 stars reviewed yesterday
alexandra s Miami, Florida
  • Overview
  • Reviews (3,248)
  • Photos (4,811)
  • Similar Hotels
  • Amenities
  • Q&A (21)
  • Room tips (750)
  • Location
  • More
Write a Review

3,248 people have reviewed this hotel

Traveler rating
    2,704
    366
    117
    41
    20
See reviews for
336
2377
60
48
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (750)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Miami, Florida
Top Contributor
62 reviews 62 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband, sister and brother in law came to the Iberostar to celebrate my birthday and Labor Day weekend and overall had a great time. We had visited the Iberostar in Punta Cana for my sister’s wedding and I must say, we enjoyed Punta Cana more. Overall though Playa del Carmen was still a great trip. Below are a few... More

Was this review helpful? Yes
Bethel, Connecticut
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed yesterday NEW

We spent a week at Iberostar Paraiso. Lindo at the end of July beginning of August 2014. The property is huge. There are plenty of activities for the entire family. The service was good. The property is very well manicured and taken care off. The staff very friendly and accommodating. The rooms in which we stayed certainly could use of... More

Was this review helpful? Yes
Saint Louis, Missouri
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Let me start off by saying that this is an amazing resort with wonderful staff. Arrival- We arrived early in the day, we were there by 10am. We were greeted and offered a room right away, but we asked about an upgrade. We were accommodated but told it would be an hour or so for the room, we got banded... More

Was this review helpful? Yes 4
Minersville, Pennsylvania, United States
Contributor
15 reviews 15 reviews
12 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just returned home from our third visit at Iberostar Grand Paraiso on Saturday This time was our best experience I felt that a lot has improved . We really enjoyed the food and the few new additions . Mexican resturant was very good enjoyed a wonderful Filet Mignon cooked to perfection . The extended coffee menu in the lobby bar... More

Was this review helpful? Yes 2
toronto
Contributor
14 reviews 14 reviews
8 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We just returned from our second visit to the Iberostar Grand - it won't be our last. In fact, we are counting down the days to return. The hotel is well run; staff are friendly and extremely attentive. Nothing is too much trouble. My shoe broke and the butlers found glue to fix it - absolutely phenomenal service from Eduardo... More

Was this review helpful? Yes 2
Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

It's our final day here. Breakfast did not show up despite leaving card outside the room early last night. The food is very average at best. Breakfast with coffee and cold cereal is all I can eat at this point and it's a no show. Hotel had run out of Pinot Grigio and Sauvignon Blanc so the wedding reception last... More

Was this review helpful? Yes 2
Ajax, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Been to many places... I'm sure that others are good as well but 'Grand Iberostar Paraiso' (Mayan Riviera) is the best I've been to----been there several times (so why "try somewhere else" in the future?!?!)... My 'top three rankings' of where I've been: 1) Grand Iberostar Paraiso 2) Westin Playa Conchal (Costa Rica) 3) Paradisus Rio de Oro (Holguin, Cuba)... More

Was this review helpful? Yes 6
Petaluma, California
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Overall this has been a very enjoyable stay. Pools are really nice. Beach is fantastic with endless white sand and plenty of shade and seating. The pool bar is really fun. Great drinks. (especially liked the tequila and rum drinks)The food is good. Do not expect great and you will not be disappointed. My main complaint with the food is... More

Was this review helpful? Yes 8
Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I can't imagine finding a hotel with better service than the Iberostar Grand Paraiso. If you ask for something they will accommodate your request right down to the last detail. Pretty much everything about this resort is 5 star. Especially the staff. The only thing I think that the Grand Collection (we have also been to the Grand Bavaro) needs... More

Was this review helpful? Yes 9
2 reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 4 days ago NEW via mobile

If you are looking for a relaxing peaceful break, then this is not the hotel for you. If you are loud, brash and ignorant to others then this hotel will be a must. We stayed for two weeks in July, there where a few nice guest who were respectful, however the remaining 98% had no consideration for others. The hotel... More

Was this review helpful? Yes 10
Owners: What's your side of the story?
If you own or manage Iberostar Grand Hotel Paraiso, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Iberostar Grand Hotel Paraiso? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Very good(28)
  • Room service(25)
  • Lobby bar(24)
  • Lunch buffet(19)
  • Other resorts(19)
  • Star Friends(16)
  • Ocean front(16)
  • Tranquility pool(14)
  • Pillow menu(12)
  • Golf cart(11)

Additional Information about Iberostar Grand Hotel Paraiso

Address: Carr. Chetumal-Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Iberostar Grand Hotel Paraiso 4.5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, VISIT US, INC. , Tingo and Hotels.com so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

4,811 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (4794)
Viewed
Hotel & grounds (1117)
Viewed
Dining (546)
Viewed
View from room (164)
Viewed
Pool/beach area (880)
Viewed
Room/suite (462)
Viewed
Family/play areas (16)
Viewed
Bathroom (93)
Viewed
1:31
Videos (30)
Viewed
Business center/function rooms (13)
Viewed
Other (1473)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Hotel & grounds (4)
Viewed
Dining (1)
Viewed
Pool/beach area (6)
Viewed
Room/suite (4)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Playa Paraiso with
any amenities

Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#1 On the Beach Hotel in Playa Paraiso #1 Luxury Hotel in Playa Paraiso #1 Family Hotel in Playa Paraiso #1 Romantic Hotel in Playa Paraiso #1 Top resorts Hotel in Playa Paraiso
Hotel Class
Official Description (provided by the hotel)
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more   less 
Number of rooms
310

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Iberostar Grand Hotel Paraiso and other travelers.
21 questions
Ask a question

See all questions (21)

Questions? Get answers from Iberostar Grand Hotel Paraiso staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer