We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 1 more site!
Iberostar Grand Hotel Paraiso
Professional photos View all
Browse nearby
Iberostar Grand Hotel Paraiso
Add Photo Write a Review

4,062 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    3,354
    481
    149
    51
    27
See reviews for
435
2,962
74
59
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,006)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (4062)
  • Mar-May only
    (1123)
  • Jun-Aug only
    (1069)
  • Sep-Nov only
    (849)
  • Dec-Feb only
    (1021)
All months
1 review
1 of 5 stars Reviewed today NEW

Just returned from a week here - we were part of a wedding group who were originally booked to stay at the Maya Iberostar but got "upgraded" as they overbooked the Maya. sounds great - but it split up the entire wedding group and it made the whole week horrible because the people that were not 'upgraded' were not allowed... More 

Was this review helpful? Yes 1
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

We spent last week at this Resort and it was a stunmig experinece. This resort deservrs its 5 stars rating for its archtecture, site, and an unbeleivable services. I'll recommend this resort for anyone looking for a first class services.

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
4 of 5 stars Reviewed 3 days ago NEW

Our visit was great and we didn't want to leave after 5 days. The resort was spotless all away around and the staff members were very nice, especially the waiters and the activity staff members. This was our 2nd visit to an Iberostar Grand, the first being in Jamaica. A special thanks to Carlos (Waiter), Eric (Star Friend), Leonardo (Star... More 

Was this review helpful? Yes 3
Emory, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This is the place we were looking for. After a bad experience at the Iberostar Paraiso beach, we chose to upgrade. It was worth every penny spent. The rooms were out of this world, from the bathroom amenities to the comfort of the beds and pillows. The service was out of this world. We never wanted for anything. The food... More 

Was this review helpful? Yes 4
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our first time at the grand and we were not disappointed.When we got there Fabian helped us with our bags and was very helpful as was Andy at check in.We had an oceanfront room in building 71 which was great and our maids Elvis and Christina always did a good job and lefts nice notes for us after... More 

Was this review helpful? Yes 6
Poland
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Again in real Paraiso! Again best service! Thank you Grand Paraiso for our great holiday:-) We will come back for sure. Ocean front ist the best location in the hotel. You can feel in this hotel like a star:-) Thank you Patricia, Cristina, Yuri, Erik, Alfredo, Ricardo and many others!

Was this review helpful? Yes 5
East Haven, Connecticut
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I am having a hard time trying to write this review. Over all our experience was good. The staff was gracious and friendly. I truly would like to thank Johanna, the only female butler who help my husband and I when he wasn't feeling well.. The pool waitresses work extremely hard and before you finish your drink they are asking... More 

Was this review helpful? Yes 1
Gilbert, Arizona
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 days ago NEW

I cannot say enough. The room excellent, roomy, gorgeous - loved that my husband and I had separate vanities. The staff the best I have ever experienced. so friendly and helpful. the food fantastic and tons to choose from. The best resort pool I have ever been at in my life. We stayed for 6 days and it was pure... More 

Was this review helpful? Yes
chicago,il
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Again after over 17 stays have nothing but praise for the staff and property, In all aspects, I go here for the home atmosphere and the Staff "Family" Never had a more relaxing vacation. Will be returning again very soon. Seems all the returning guests seem to be one big Family, a Family reunion and vacation all in one, what... More 

Was this review helpful? Yes 1
Lakewood, Colorado
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The staff at the resort was nothing short of outstanding. They are remarkable at remembering names and being on top of things before asked. It was also great how willing they were to help out the drunk getting back to the room!

Review collected in partnership with Iberostar

Was this review helpful? Yes 6
Questions? Get answers from hotel staff and past guests. Ask a question

6,082 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5639)
Viewed
Pool/beach area (1093)
Viewed
Room/suite (585)
Viewed
Hotel & grounds (1461)
Viewed
Bathroom (111)
Viewed
Dining (632)
Viewed
View from room (197)
Viewed
Family/play areas (20)
Viewed
Business center/function rooms (13)
Viewed
1:31
Videos (30)
Viewed
Other (1497)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (429)
Viewed
Amenities (16)
Viewed
Beach (25)
Viewed
Oceanfront Priority Location Suite (39)
Viewed
Oceanfront Suite (109)
Viewed
Pool (19)
Viewed
Pool Relax (23)
Viewed
Presidential Suite (130)
Viewed
Restaurants and Bars (50)
Viewed
The Hotel (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Hotel & grounds (1)
Viewed
Other (13)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
1.3 mi away
Secrets Maroma Beach Riviera Cancun
11.1 mi away
The Royal Playa del Carmen
The Royal Playa del Carmen
#8 of 201 in Playa del Carmen
4.5 of 5 stars 11,143 reviews
6.9 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#6 of 201 in Playa del Carmen
4.5 of 5 stars 1,841 reviews
Show Prices
Show Prices
Show Prices
1.3 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
4.5 of 5 stars 8,407 reviews
6.0 mi away
Rosewood Mayakoba
Rosewood Mayakoba
#1 of 201 in Playa del Carmen
5.0 of 5 stars 1,066 reviews
0.2 mi away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#4 of 10 in Playa Paraiso
4.5 of 5 stars 4,332 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay