We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Iberostar Grand Hotel Paraiso
Professional photos View all
Browse nearby
Iberostar Grand Hotel Paraiso
Add Photo Write a Review

3,979 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    3,291
    468
    144
    51
    25
See reviews for
422
2,908
72
59
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (981)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (3979)
  • Mar-May only
    (1123)
  • Jun-Aug only
    (986)
  • Sep-Nov only
    (849)
  • Dec-Feb only
    (1021)
All months
Columbus, Ohio
5 of 5 stars Reviewed 2 days ago NEW

I will preface this post by saying that my family and my extended family have traveled to the Maya and the Grand Paraiso over 20 times during the last 10+ years. My wife and I were married at the Grand. We have never had a negative experience and with what follows not withstanding, my family will vacation at Iberostar properties... More 

Was this review helpful? Yes 8
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

reception was good, although the reservations were not ready, names mixed up. Finally assigned the rooms (after more or less an hour). We asked for a toothbrush (after having paid around 250 usd /per night / per person) but this could not be provided, we bought it in the local shop for 15 usd (2 pcs). Although the hotel was... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
nj
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My husband and I recently spent 8 nights at the Grand.I was pretty skeptical about the great reviews, but I'm not picky, and hey, a vacation is a vacation! It was simply spectacular. We had an oceanfront room on the 3-rd floor, and the view alone was worth the price. The grounds are beautiful, the food is better than most... More 

Was this review helpful? Yes 6
St. Charles
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had an excellent time at iberostar grand. The food was amazing, steak and lobster for every lunch. The employees were so nice! We never heard the word no from the employees. Truly a great time. Some minor complaints were our room wouldn't stay as cold as we would have like it. It was ok, just not to our preferred... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 7
Atlanta, Georgia
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hotel very clean, room perfect and kind staff. Our room was comfortable, the air con was fantastic and we had our room cleaned every day. The food at the hotel is very good, normally something for everyone's tastes. Plenty of choice. I recommend to stay here if you go to Playa del Carmen.

Was this review helpful? Yes 7
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Amazing vacation in October of 2013. Great service and pools are well maintained. The ocean was a rough swim, but it might have been the time of year. The restaurants are not awesome, not even close to awesome. I would say the buffets are worth going to every night and the breakfast buffet is off the chain. We left the... More 

Was this review helpful? Yes 6
Natick, Massachusetts
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We've spent time in several Riviera Maya all inclusive resorts and this one was the best so far! We spent a week at the Iberostar Grand right before Christmas, so it wasn't too crowded. It's a quiet adults-only oasis inside the enormous Iberostar complex. What's great is that you have access to all of the other facilities, but can retreat... More 

Was this review helpful? Yes 5
Clarksville, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have no idea why people complain about this place. After reading reviews of all the All-Inclusive resorts in Mexico, I decided to stay here for 16 days. This long stay allowed me time to experience all the hotel had to offer, bars, restaurants, activities, and shows. About me. Single 38 year old male who is well traveled. Here goes...... More 

Was this review helpful? Yes 22
Saint Louis, Missouri
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Hotel was extremely clean, almost a little neurotic. One day I returned to my room and they were cleaning in the hall, the smell was of paint thinner, it was so toxic , I had to cover my face and run down the hall. When we checked in we were told to make dinner reservations for the nights we would... More 

Was this review helpful? Yes 3
Detroit, Michigan
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

After more than 10 cruises on celebrity, royal Caribbean and princess decided to check out the all inclusive experience. So the Grand is the first AI. Here's my initial thoughts after two days with that context in mind ... The food is very similar in quality. Average. Mostly your typical American food chain style. Coffee is horrible like on cruise... More 

Was this review helpful? Yes 4
Questions? Get answers from hotel staff and past guests. Ask a question

5,976 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5533)
Viewed
Hotel & grounds (1438)
Viewed
Pool/beach area (1078)
Viewed
Dining (627)
Viewed
View from room (196)
Viewed
Room/suite (574)
Viewed
Family/play areas (20)
Viewed
Bathroom (108)
Viewed
Business center/function rooms (13)
Viewed
1:31
Videos (30)
Viewed
Other (1449)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (429)
Viewed
Amenities (16)
Viewed
Beach (25)
Viewed
Oceanfront Priority Location Suite (39)
Viewed
Oceanfront Suite (109)
Viewed
Pool (19)
Viewed
Pool Relax (23)
Viewed
Presidential Suite (130)
Viewed
Restaurants and Bars (50)
Viewed
The Hotel (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Hotel & grounds (1)
Viewed
Other (13)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay