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Iberostar Grand Hotel Paraiso

Travelers' Choice award winner
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Grand Hotel Paraiso
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Iberostar Grand Hotel Paraiso
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3,800 reviews from our community

Traveler rating
    3,156
    438
    134
    49
    23
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403
2,781
69
54
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Naples, Florida
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Second time staying here after two previous times at the Iberostar Maya next door. We have done many AI resorts throughout the Caribbean and Mexico. We absolutely love this place...and there is not much to pick apart. If you are really nit picky you can find some areas to improve, but as a package, this place is probably as good... More 

Was this review helpful? Yes 6
Garden City, New York
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Spent 7 days/6 nights. We have been to the Grands in Montego Bay and Bavaro but this experience topped both of those. Service through the roof and a fabulous facility. The staff couldn't do enough for you. Enzo, Michael, Philippe, Stephanie from the Star Friends were always there but not pushy. I enjoyed the archery and air rifle with Michael,... More 

Was this review helpful? Yes 1
Las Vegas
Reviewer
5 reviews 5 reviews
5 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Our first experience started off shaky, but not as a result of the Iberostar, We booked our hotel site through an online travel agency and they booked us at a sister property rather than here, so our reservations were not listed. I expected an immediate problem, but the front desk reviewed our paper copies of the reservation and said they... More 

Was this review helpful? Yes 25
Contributor
12 reviews 12 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I'm not a big fan of all-inclusive resorts because I am a foodie who loves finding and dining at excellent restaurants. While the food here we okay, the amenities were top notch. The spa is one of the nicest spas I have ever visited, and we received some of the best massages of our lives here. The property is enormous... More 

Was this review helpful? Yes 5
Oshawa
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Iberostar Grand Hotel Paraiso was a wonderful hotel that my husband & I will definitely return to! We have been to the Mayan before, staying at a couple of nice Secrets Resorts, but the Iberostar Grand was by far the nicest! The ocean front room is a must, and our butler Victor made us feel like we were royalty.... More 

Was this review helpful? Yes 5
San Francisco, California
1 review
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I'm going to be very honest here for my fellow travelers as I can't comprehend all the amazing reviews. We chose this property strictly because of all the great reviews and Trip Advisor's stamp of approval on this hotel. This is the first time Trip Advisor let us down so I decided to write a review to highlight our experience.... More 

Was this review helpful? Yes 18
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This property is lush, beautiful, and excellently maintained. There was no time when we did not see staff cleaning, from the shining marble floors, to the elegant furniture, to the beautiful stone sidewalks and everything else. The service is out of this world. Talk about friendly and hospitable; they went to great lengths to ensure our stay was perfect. The... More 

Was this review helpful? Yes 6
atlanta
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 1 week ago

After reading the many reviews posted on the Iberostar Grand, I decided to take a chance, open the wallet and go for it. We have been to approx 25 all inclusive resorts over the years, primarily because of the ease it provides when travelling with kids. I wasn't sure I wanted to do another now that it was just me... More 

Was this review helpful? Yes
1 review
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I visited this resort for 4 nights in April. We had a fantastic time! The resort was super clean (we saw them scrubbing even the outside sidewalks daily). The food was great (especially for an all inclusive). The customer service was absolutely top notch - far exceeding other resorts we've visited! The only thing we we would... More 

Was this review helpful? Yes 11
Palatine, Illinois
Top Contributor
56 reviews 56 reviews
13 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed 1 week ago

We took a 5 day trip to this resort and it was pure luxury and without the extra "nickel and dining". The food was overall fantastic and spa and incredible spa and indoor pool area to escape some from the hot sun. We've visited many all inclusives and done cruises and this resort beat all of the others for couples.... More 

Was this review helpful? Yes 12
Hotel Review Summarization

What travelers say

  • Very good(22)
  • Lobby bar(22)
  • Room service(22)
  • Lunch buffet(19)
  • Other resorts(19)
  • Star Friends(16)
  • Tranquility pool(12)
  • Ocean front(11)
  • Shopping center(10)
  • Pillow menu(10)
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Beach (25)
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Oceanfront Priority Location Suite (39)
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Presidential Suite (130)
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The Hotel (18)

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