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El Dorado Royale, a Spa Resort by Karisma

Travelers' Choice award winner
Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
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El Dorado Royale, a Spa Resort by Karisma
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El Dorado Royale, a Spa Resort by Karisma
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6,615 Reviews from our TripAdvisor Community

Traveler rating
    4,445
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    181
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279
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,781)
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There are newer reviews for El Dorado Royale, a Spa Resort by Karisma
See the most recent reviews
Courtenay, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 29, 2010

We just spent our 1 week honeymoon in the casita section and thought we should write a review. It was amazing, right from the get-go. We were greeted with a glass of champagne and a cool aromatherapy towel in the casita reception room that looked and smelled like a top-end aveda salon. Our room was spotless and amazing with a... More 

Was this review helpful? Yes 3
Chicago
Reviewer
5 reviews 5 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 27, 2010

My husbad and I spent our 28th Anniversary at the El Dorado Royale in an ocean front room (5521). Although we were on the third floor with no elevators, the view was amazing. I We will be back for our 30th and stay in the Casitas. I can't explain how attentive the staff at this resort are. Top line service!!!... More 

Was this review helpful? Yes 5
London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 25, 2010

stayed at this hotel with my boyfriend, was the best hotel ive stayed in, much better than the sandals hotel we have stayed in. The food was top class. This hotel is very clean, always maintanace people gardening and painting etc. we had a couples massage which was great, definatly worth it.We loved it so much we have booked for... More 

Was this review helpful? Yes 3
Missouri
Senior Contributor
21 reviews 21 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 21, 2010

My wife and I had the opportunity to stay at this great resort for just a couple of days, but they were filled with fun and great food. Although, it started a bit rough, they misplaced one of my pieces of luggage, it was found very quickly. I also met the person in charge of the food services who offered... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, EDR Representative at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear Valued Guest, I am happy to hear you enjoyed your stay with us and that your experience with our guest services team was in line with our reputation for promptness and quality in service. We are delighted to hear that you enjoyed your stay, and look forward to welcoming you back in the near future. Upon booking your next... More 

Houston, Texas
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed August 20, 2010

After much discussion and reviewing many locations for our destination wedding, we settled in on the Playa del Carmen area. We didn't want a "run of the mill" all-inclusive resort for our wedding, and not for all of our friends and family to spend their time and money on and our destination wedding travel coordinator turned us onto the Karisma... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, EDR Representative at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear Valued Guest, I wanted to personally thank you for your sincere words regarding your stay with us and have just shared your response with our staff! I truly enjoyed reading about your wonderful wedding experience with us and hope to have you stay with us again in the near future. Upon booking another stay with us as you have... More 

North Vancouver, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 17, 2010

My husband and I went there for 1 week and it was nothing short of amazing. We havent taken a holiday since 2001 so we were in dire need of some R&R. From the moment we got there we were treated like royalty. The staff is awesome and very polite...everywhere you turn someone is saying "Hola". Our room was very... More 

Was this review helpful? Yes 2
KarismaHotelsResorts, EDR Representative at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear Valued Guest, Thank you so much for your sincere remarks and on behalf of El Dorado Royale, we are very thrilled to hear you enjoyed your stay with us. However, I am sorry to hear that you were charged $90 from one of the hotel's ATM machines. The ATM machine in our resort charges 14% of the total amount... More 

Columbus, Ohio
Contributor
12 reviews 12 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed August 16, 2010

I chose this resort on a recommendation from a travel agent and a personal testimony from a co-worker. I was there for a week, 8/8-8/15, with my sister and parents. We wanted adults-only and that's definitely what we got, however, it's 90% honeymoon and anniversary couples. Not necessarily a bad thing, but because of that it was low-key. First for... More 

Was this review helpful? Yes 2
Liverpool
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 15, 2010

Firstly I just want to say how shocked and disappointed I am at the negative comments - TOTALLY unjustified. The staff at this resort work so hard and really don't deserve such poor feedback. They couldn't have done more for us - the best customer care we have ever had. If anything the only thing that did bother us on... More 

Was this review helpful? Yes 5
KarismaHotelsResorts, EDR Representative at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear Valued Guest, Thank you for your kind remarks regarding our hotel service and gourmet cuisine, as we take pride in our upscale quality and service we provide to all of our guests during their stay with us. We are thrilled to have had the opportunity to accommodate you on such an special occasion in your life and that it... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 14, 2010

My husband and I just got back from our honeymoon at the El Dorado Royale. We had an amazing trip and I was shocked to see so many negative comments. The service was prompt, and very friendly. We stayed in a Jacuzzi Junior Suite, and it was perfect for us. The only complaint it that the bed was a little... More 

Was this review helpful? Yes 1
Victoria, Canada
1 review
4 of 5 stars Reviewed August 13, 2010

We stayed in the Villas, booked through a travel agent, told her to get us the best deal possible. Wish we had booked at the Casitas, it seemed like a completely different resort. Check-in was fast, champagne was good but the little fruit skewers we got with it was better as we were starving after our meal-less flight (thanks West... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Very good(58)
  • Room service(55)
  • Golf cart(25)
  • Sand bags(15)
  • Top notch(13)
  • Martini bar(13)
  • So friendly(12)
  • Really nice(11)
  • Dress code(11)
  • Italian restaurant(10)
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Swim-Up Oceanfront Jacuzzi Junior Suite (40)
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