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El Dorado Royale, a Spa Resort by Karisma

Travelers' Choice award winner
Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
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El Dorado Royale, a Spa Resort by Karisma
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6,736 Reviews from our TripAdvisor Community

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Traveler rating
    4,543
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for El Dorado Royale, a Spa Resort by Karisma
See the most recent reviews
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

After debating on several resorts, me and my guy decided to go with El Dorado Royale. First two pluses: jacuzzi in the room and adults only. While there, we spoke to a lot of visitors who have come back to this resort time and time again and we are probably going to join that list. The resort staff is really... More 

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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

El Dorado Royale was my wife and I's second big vacation together and we visited for our 1 year anniversary. We booked through Sarah Gladstone at Beach Bum Vacations and she helped ensure our visit would be wonderful before we ever arrived! We can't say enough about her and how helpful she is in finding the right resort for your... More 

Was this review helpful? Yes 19
Somerset
1 review
5 of 5 stars Reviewed 3 days ago NEW

We have been here a few times and it is consistently good value for money, but it is the staff that make it special. In particular: Alex, Ephrain and Celestino at Cocotals / Jo Jos Carlos at Santa Fe Victoria - K-Team Berna - Martini Bar Pedro - Bellini's Angela - Beach drinks Leo - Guacamayas And finally, many thanks... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The love of my life and I took a much needed vacation to El Dorado Royale this past week. From the moment we stepped foot into the resort, we felt at home and comfortable. We hadn't even entered the lobby door before we each had a drink in our hands. Our room was amazing, it was a swim up jacuzzi... More 

Was this review helpful? Yes 1
Leeds, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My self and my wife spent 2 weeks at this hotel for our Honeymoon and we can safely say this is the best holiday we have ever had! From checking in to checking out everything was perfect and the staff treated us like royalty. We stayed in the Sensi Mar area of the resort (not by choice), but it was... More 

Was this review helpful? Yes 6
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Just returned from an amazing week at El Dorado Royale! This is our third trip to Mexico and we have stayed at resorts that are similar to this in cost and value so we do know what a good quality resort should be. First of all, the food at El Dorado is incredible!! We enjoyed every single meal! Our service... More 

Was this review helpful? Yes 3
Hamilton, Ontario, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is such an amazing resort. The staff is so friendly and always putting a smile on your face. The resort has one of the best restaurants i have ever eaten at. The chefs attention to detail, flavour and presentation is exceptional. The pools are full of life and the beach is just a few steps from your room. The... More 

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Columbus, Ohio
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Room Pros: We stayed in a Royal Swim-up Jacuzzi Suite and absolutely loved it. Having access to the lazy rivers before and after the main pools are open (8:00 am - 8:00 pm) was a big plus for us since we're definitely pool people. We loved being able to mosey down the lazy river to Fuentes pool and back. The... More 

Was this review helpful? Yes 2
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We stayed at El Dorado Royale in mid-June for 6 days for a wedding. I had high expectations for a 5 star luxury adults-only resort and unfortunately they were not met. Rooms: we upgraded to stay in a swim up jacuzzi suite. The room itself was great - big bathroom, double sinks, lots of counter space, closet space. Having a... More 

Was this review helpful? Yes 3
KarismaHotelsResorts, General Manager at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Dear emzzz771: Thank you for your recent stay at El Dorado Royale by Karisma and sharing your experiences. I’m very sorry to hear of your experiences, unfortunately from this review we cannot identify your booking and therefore cannot address the issue mentioned. I would urge you to contact our customer service department, customerservices@karismamexico.com as soon as possible, so we can... More 

Mansfield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the el dorado royale for 2 weeks from 6/6/15 and I must say that it has the most beautiful gardens of any resort we've stayed at. The staff are very friendly,helpful and always have a smile for you, even in the tropical storm we had while staying there,of which the gardeners must be commended for how quickly... More 

Was this review helpful? Yes 5
Hotel Review Summarization

What travelers say

  • Very good(58)
  • Room service(55)
  • Golf cart(25)
  • Sand bags(15)
  • Top notch(13)
  • Martini bar(13)
  • So friendly(12)
  • Really nice(11)
  • Dress code(11)
  • Italian restaurant(10)
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities (37)
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Beach (37)
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Jacuzzi Junior Suite (35)
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Swim-Up Oceanfront Jacuzzi Junior Suite (40)
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The Hotel (50)

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