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El Dorado Royale, a Spa Resort by Karisma

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Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Best prices for: 1 room 1 guest
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El Dorado Royale, a Spa Resort by Karisma
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El Dorado Royale, a Spa Resort by Karisma
El Dorado Royale, a Spa Resort by Karisma
El Dorado Royale, a Spa Resort by Karisma
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6,365 reviews from our community

Traveler rating
    4,245
    1,217
    430
    294
    179
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249
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for El Dorado Royale, a Spa Resort by Karisma
See the most recent reviews
Hemel Hempstead, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

An excellent resort, with a great reception team who did a super job throughout check in and check out, plus the rest of the stay. We had room 1505, which is walking distance to everything on the Royale side of the resort. the room was pleasant, but is by far the most basic that they do (If a Thomson customer... More 

Was this review helpful? Yes 4
Lethbridge, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We had 2 other couples with us and all three couples loved this resort. The rooms were spacious and clean, the food was superb, and the service pleasantly surpassed our passed experience and our expectations. The grounds were well manicured and the weather was perfect. Both check in and check out went quickly and smoothly. Cheers to the staff.

Was this review helpful? Yes 1
London, England, United Kingdom
2 reviews
1 of 5 stars Reviewed 4 days ago NEW

Do not be fooled by the slick reception. I experienced the following: bedding smelled sour Cockroach in bedroom Earwig type bug on bed Tacky looking restaurant Very dark room In need of refurbishment and new cleaning management Beach not nice , although long it is just a thin strip of not very nice beach

Was this review helpful? Yes 2
Vaasa, Finland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed here for 15 days during the christmas and new year. We had junior suite with sea view and it was nice. Not really luxus, but nice. Room 2XX just behind the smoothie/Healthy bar. Roommaids were superb, and personal concierge was really helpful and asked which time we would like our room to be cleanen. We told time and they... More 

Was this review helpful? Yes 2
Athens, Georgia
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Everything was beautiful from the landscapes to the rooms to the bungalows on the beach and the staff was excellent!! I would highly recommend visiting the El Dorado Royale!! Visit the Santa Fe Grill and ask for Saul and visit Jojo's by the beach and ask for Efrain! They were both AMAZING waiters!! We LOVED our experience in Mexico and... More 

Was this review helpful? Yes 4
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just returned from a 2 week holiday in March and it was absolutely wonderful.The Hotel is spotless and the grounds are kept beautifully .Our room was no111,an ocean view Junior suite which was fantastic.Supplied with everything you could want and restocked daily with soft and alcoholic drinks and water. Our Concierge support was provided by Zully and Maria and second... More 

Was this review helpful? Yes 4
Forestburg, Canada
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was amazed at the service and accomodations and food that truly amazed me! The people go out of their way to ensure your comfort and pleasure and the room was better than some others where I have paid much more. I met so many exceptional people working there, service with a smile always .

Was this review helpful? Yes 2
Columbus, Ohio
Contributor
16 reviews 16 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my fifth time to El Dorado a Royale and it was just as wonderful as the past ones - if not better! The infinity pool Casita was amazing! A private sanctuary to escape to when wedding stuff was starting to get to me lol We were married at the Marina Maroma this trip and everything went wonderfully. El... More 

Was this review helpful? Yes 2
Crewe, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The property is large covering about 1 mile of waterfront. Quality of the rooms is very variable, a lot with very poor outlook. Need to get your towel on a sunbed by 8am at the main pool. Plenty restaurants but the food, while generally good, was unexciting, all very bland - even Chilli con Carne in Mexico with no spice... More 

Was this review helpful? Yes 2
Santa Monica,
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I visited the El Dorado Royale last year and had such a wonderful experience we just went back for our 2nd visit. The weather is perfect in March. What we love about this place is their commitment to service. The staff, from the groundskeepers, the front desk, the wait staff, absolutely everyone was so nice and very... More 

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Hotel Review Summarization

What travelers say

  • Room service(75)
  • Very good(72)
  • Golf cart(35)
  • Sand bags(17)
  • Martini bar(17)
  • Top notch(16)
  • Ocean front(15)
  • Grounds were beautiful(14)
  • So friendly(14)
  • Really nice(14)
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