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All 10 Playa Paraiso hotels

El Dorado Royale, a Spa Resort by Karisma

4.5 of 5 Resort (All-Inclusive)   |   Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
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Ranked #2 of 10 Hotels in Playa Paraiso
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
dsromeo
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5,859 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for El Dorado Royale, a Spa Resort by Karisma
See the most recent reviews
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I just returned from a friend’s destination wedding here and had a great time. Transportation to and from the airport was provided by Lomas Travel, and they were more than courteous. I would recommend a private transfer to attempt to avoid additional stops en route. Check in was easy and the staff was very accommodating. After a... More

Was this review helpful? Yes 4
Pasadena, Maryland, United States
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I am going to apologize in advance for the extended review but I honestly could not believe that you wait all year to go on vacation and end up having such a horrible time and it didn't matter! We have been to Mexico for the past few years, and have continued to come back because we have loved every vacation... More

Was this review helpful? Yes 5
Sioux Falls, South Dakota
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent trip for boyfriend and I! Perfect! Pretty rooms at El Dorado Royale, wonderful staff, room service and restaurants had great food and drink options (tell them your specific drink brand name and you'll love the drinks, ie; Grey Goose tonic, Don Julio tequila). Very clean property with staff working and available everywhere. (Swim up bar got busy sometimes but... More

Was this review helpful? Yes 2
Ottawa, Canada
Reviewer
4 reviews 4 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at El Dorado Royale for two days and then moved to the Casita side. This was our second trip and we were not dissapointed. The food was excellent at all restaurants. The new Santa Fe was nice, but I still love the mexican and italian for dinner and Kampai for lunch. Our greeters, waiters and bar tenders were... More

Was this review helpful? Yes 2
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Just returned back from the fantastic El Derado Royale ....This was the perfect place to have our honeymoon . We couldn't of chose a better place. The staff were amazing , the food was excellent and the surroundings were just paradise me and my husband just loved it. Victor served us in the cocotal restaurant and he was such a... More

Was this review helpful? Yes 2
Pittsburgh
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We truly enjoyed our week at the El Dorado. The grounds are beautiful, the rooms very comfortable and clean. The food at the wide selection of restaurants was delicious! We sampled all of them! To add to the romance of the week, we took advantage of the Dinner on the Beach where we were served by our attentive and gracious... More

Was this review helpful? Yes 1
KarismaHotelsResorts, Director General at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola dear 2retiredinpgh¡¡ Thank you for the positive feedback. I am happy to hear that your experience with our resort was in line with our reputation with upscale and quality service, which is all a part of our unique Gourmet Inclusive concept. On behalf of El Dorado Royale, I'd like to thank you for choosing to stay at our resort.... More

England
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

To find fault with this resort would need you to be extremely fussy. Minor hiccups will happen but when they are dealt with promptly and efficiently, you know you are in quality accommodation. Food and amenities are wonderful but it is the staff that make a stay at this resort so enjoyable with their eagerness to help you get the... More

Was this review helpful? Yes 4
KarismaHotelsResorts, Director General at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola dear Mr. GWH, Thank you for sharing your feedback on Tripadvisor. We are glad to know how much you have enjoyed your stay at El Dorado Royale, a Spa Resort by Karisma and that our facilities and service were up to your expectations. Your comments are extremely important to us, as they motivate us to continue improving and personalizing... More

london
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Once you get through the chaos of the airport things get much, much better. We were very impressed as there is very little if anything that one could find issue with. Its a great holiday and all the staff are there to make sure you enjoy your time with them. The rooms are superb we had a junior suite which... More

Review collected in partnership with this hotel

Was this review helpful? Yes 4
KarismaHotelsResorts, Director General at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola dear Seaplane-lover It was a great pleasure welcoming you to El Dorado Royale, a Spa Resort by Karisma. We are delighted to read that you spent one of the most wonderful holiday with us and found the accommodation, facilities, services, staff and ambiance of the resort very pleasant. Thank you for the compliments and recommendation about our resort; we... More

Oklahoma
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

El Dorado Royale far exceeds my expectations every time I stay there. The service is top notch, the cuisine is divine, and the rooms are impeccably clean and well appointed. The nightly entertainment is the best I've found anywhere.

Was this review helpful? Yes 1
KarismaHotelsResorts, Director General at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola dear JoyofTravelOK Thank you for your recent review on TripAdvisor. We are pleased knowing that you enjoyed your stay with us and were so well looked after by the team here at El Dorado Royale, a Spa Resort by Karisma. We look forward to welcome you again next time you visit the Riviera Maya. All the best! Warmest regards.... More

Arlington, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 1 week ago

I would like to start off sharing something with anyone who is reading this that was said to me a long time ago....YOUR VACATION IS WHAT YOU MAKE OF IT!! I stayed at The El Dorado Royale from Aug 27 - 31 alone, yes all by myself. I turned my back on work, family and friends (most were not happy... More

Was this review helpful? Yes 24
KarismaHotelsResorts, Director General at El Dorado Royale, a Spa Resort by Karisma, responded to this review

Hola dear Robin B. It feels very rewarding to acknowledge how much our guests appreciate the staff, facilities, grounds and service we provide. It will be a pleasure to extend your compliments to our staff. We are sure it will be a really nice way to encourage them to keep on being themselves providing excellent services. We would like to... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(80)
  • Very good(77)
  • Golf cart(40)
  • Ocean front(20)
  • Sand bags(20)
  • Martini bar(19)
  • Top notch(16)
  • Really nice(16)
  • So friendly(16)
  • Grounds were beautiful(14)

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Riviera Maya, Mexico

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