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All 10 Playa Paraiso hotels

El Dorado Royale, a Spa Resort by Karisma

4.5 of 5 Resort (All-Inclusive)   |   Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
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Ranked #2 of 10 hotels in Playa Paraiso
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Jamie A Irvine, California
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5,814 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,451)
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English first
Irvine, California
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

My sister hosted her destination wedding at El Dorado Royale over Memorial weekend this year. The resort serves as a great place for destination weddings as it is all-inclusive and allows people to do their own thing, or participate in big groups. Overall, I think the price matches what you are getting in the resort here. It isn't a 5... More

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Walton-on-Thames, England, United Kingdom
1 review
2 of 5 stars Reviewed 2 days ago NEW

Although the hotel itself seemed to be of a very high standard and the staff on site exceptionally helpful, subsequent events have somewhat soured my opinion of both the hotel owners, Karisma and the travel company, Thomson and I am very unlikely to visit this hotel again. During the final few days of our holiday, I contracted a stomach bug,... More

Was this review helpful? Yes 1
Fenton, Missouri, United States
Contributor
15 reviews 15 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I just love this resort and everything that comes with it. Food was amazing, service was fabulous. Clean rooms, clean resort! I would go back here every year if I could afford it :) It's worth every penny!

Was this review helpful? Yes 5
Washington DC, District of Columbia
1 review
4 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed at El Dorado Royale Aug. 7-11. We were able to plan this last minute getaway to celebrate our 4th wedding anniversary with the help of Beach Bum Joanne from Beach Bum Vacation :-) We knew that we wanted to go to Mexico and Joanne was extremely helpful and had a lot of information. We told... More

Was this review helpful? Yes 1
Bedfordshire England
Reviewer
5 reviews 5 reviews
5 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I'm sorry to say that this is my first negative review.... We visited this hotel in March. Our holiday was with 2 friends to celebrate my 60th birthday and one of our friends 65th birthday and had been booked for 11 months! We arrived at the hotel in the dark, we thought the checking in process was speedy and efficient... More

Was this review helpful? Yes 7
Whitestone, New York
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

First time to El Dorado Royale having been to many all-inclusive hotels in the Caribbean, Mexico, Costa Rica, etc. Overall rating is VERY, VERY GOOD! Beautiful place, grounds very well taken care of, staff very friendly, food in the restaurants was very good and never had to wait for a table, pools are beautiful, beach is very nice although a... More

Was this review helpful? Yes 5
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Me and my wife went at the end of June for 2 weeks and loved every minute of it. The room, grounds and staff all helped to make this the honeymoon we had dreamed of. The food was amazing everywhere we went. The portions we're a little on the small side in some of the restaurants but I ordered 2... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The El Dorado Royale Casitas is an excellent property with the best amenities in an all-inclusive. The staff were fabulous, including Victor at Jo Jos, Santiago at the Casitas pool bar, Irving and Daisy at the pool. I cannot compliment the cleanliness, consistent service, quality of food and all-around happy and friendly environment that this resort maintains. I am extremely... More

Was this review helpful? Yes 1
Louth, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We have recently returned from a 2 week stay and we loved every minute of it. We had a swim up room and this was excellent as was the service from all the staff. We had the honeymoon package and our brilliant concierge Daniel organised the candlelight dinner on the beach and a special breakfast in bed for us at... More

Was this review helpful? Yes 4
Newcastle upon Tyne, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our second visit to Mexico, and this place is outstanding. The food is to the highest standard. I don't normally eat breakfast but the fresh berries were delicious with yoghurt. The delightful Carmen then made me a delicious omelette and I then finished off with smoked salmon and soft cheese baguette. You can eat al carte for breakfast... More

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Hotel Summarization (Beta)

What travelers say

  • Room service(80)
  • Very good(77)
  • Golf cart(40)
  • Ocean front(20)
  • Sand bags(20)
  • Martini bar(19)
  • Top notch(16)
  • Really nice(16)
  • So friendly(16)
  • Grounds were beautiful(14)

Additional Information about El Dorado Royale, a Spa Resort by Karisma

Address: Km 45 Carretera municipio de solidaridad, Playa Paraiso, Playa del Carmen 77710, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — El Dorado Royale, a Spa Resort by Karisma 4.5*
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, a Spa Resort By Karisma Playa Paraiso, Riviera Maya, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Spa Hotel in Playa Paraiso #2 Family Hotel in Playa Paraiso #2 Romantic Hotel in Playa Paraiso #2 On the Beach Hotel in Playa Paraiso #2 Top resorts Hotel in Playa Paraiso #2 Luxury Hotel in Playa Paraiso
Hotel Class
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 
Number of rooms
639

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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