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All 10 Playa Paraiso hotels

The Grand Mayan Riviera Maya

5.0 of 5 Hotel   |   Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
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The Grand Mayan Riviera Maya
Ranked #8 of 10 hotels in Playa Paraiso
Certificate of Excellence 2014
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1,832 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (532)
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English first
Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Our week at the resort was one of the most wonderful relaxing vacations ever. The room, staff, food...all first class. I will go back again. We stayed in building 3 which was within walking distance of all the activities. Most days we cooked in the small kitchenette and went out in the evenings for dinner which kept our cost down.... More

Was this review helpful? Yes 4
New York City, New York
1 review
1 of 5 stars Reviewed 2 days ago NEW

I left the hotel a day early because it was a horrible,over priced,poor service place.As soon as you arrive there is a group of people waiting on trolleys to take them to their rooms.These trolleys are supposed to run every 15minutes,but sometimes we had to walk from the lobby to our room because they were soo late or soo full.The... More

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West Covina, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Room was dirty when we checked in. Got continually woken up by reception to tell us about their darn specials. Finally had to end up unplugging all phones to avoid getting call at 6:40 am our time! Beds hard as bricks! Pillows are very lumpy!!! They expect you to wash dishes but don't leave sponge to wash them with. Continuously... More

Was this review helpful? Yes 2
Atlanta
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

We had two weeks to enjoy our stay in and around the Cancun area so we spent the first leg of our trip gaining a better understanding of the Mayan culture and lounging at the awe inspiring poolside of The Grand Mayan Riviera Maya Resort in Playa del Carmen. On the second leg of our trip, we wanted a more... More

Was this review helpful? Yes 3
Tyler, Texas
1 review
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 1 week ago

The resort is huge but beautiful. I think everyone gets lost at least once. We traded our Villa for this property. Our Villa that sits on a golf course, has its own pool, hot tub and grill, only traded for a 2 bedroom master grand suite with a plunge pool. I will say our home resort has spoiled us because... More

Was this review helpful? Yes 9
Pleasanton, California
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

Before you book this hotel you have to ask yourself if you are a pool person or a beach person. If you are a beach person this hotel is not for you. Their beach is very rocky and not pretty. If you are going all the way to the Riviera Maya I believe you are looking for a nice beach.... More

Was this review helpful? Yes 10
Ft. Lauderdale, FL
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Beautiful resort but the meals and drinks are very pricy! The resort is a drive from the city so either you need to rent a car or take the taxis which can add up quickly. Its a nice place to sit by the pool and relax. If you go, make sure to visit Rio Secreto.

Was this review helpful? Yes 2
Miami, Florida
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I recently stayed here for a week with a group of friends. There were 10 of us. The resort is beautiful and the pools are amazing! We had a great time just lounging by the pools and using the swim up bars. You must try at least one Coco Loco drink. The presentation is like nothing else. One down fall... More

Was this review helpful? Yes 1
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rather than repeat all the same comments about the giant pool, paved trails thru jungle landscaping, happy attentive staff and frequent shuttle transportation around this expansive three story resort. I want to give more of an overview to what I think management is trying to do here. The goal is to provide a sanctuary for your enjoyment and to make... More

Was this review helpful? Yes 9
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear ken s : Thank you for taking the time to provide us your feedback about your past stay with us at The Grand Mayan. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Your comments are always welcomed. We always like to hear about our guests’ experiences since... More

Tyler, Texas
Contributor
15 reviews 15 reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Complete ripoff- plain and simple. We swapped timeshare for this property which was to include free internet access for as many devices as we had. We verified several times. Yet we still had to provide proof and fight over it at time of checkout. With 8 devices at $950 pesos each they tried to charge us almost $750 USD until... More

Was this review helpful? Yes 4
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Hotel Summarization (Beta)

What travelers say

  • Time share(51)
  • Happy Hour(45)
  • Very nice(33)
  • Golf course(29)
  • Timeshare presentation(27)
  • Pool area(26)
  • Room service(21)
  • Grocery store(11)
  • Very good(10)
  • Credit card(8)

Additional Information about The Grand Mayan Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:5 star — The Grand Mayan Riviera Maya 5*
Also Known As:
The Grand Mayan Riviera Maya Hotel Playa Del Carmen
Grand Mayan Riviera Maya
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Grand Mayan Cancun
Grand Mayan Playa Del Carmen
The Grand Mayan Riviera Maya Playa Paraiso, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Playa Paraiso #5 Luxury Hotel in Playa Paraiso #6 On the Beach Hotel in Playa Paraiso #8 Romantic Hotel in Playa Paraiso
Hotel Class
Number of rooms
121

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