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All 10 Playa Paraiso hotels

The Grand Mayan Riviera Maya

5.0 of 5 Hotel   |   Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Hotel amenities
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  • Room tips (529)
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The Grand Mayan Riviera Maya
Ranked #8 of 10 hotels in Playa Paraiso
Certificate of Excellence 2014
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1,828 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (529)
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English first
Tyler, Texas
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

The resort is huge but beautiful. I think everyone gets lost at least once. We traded our Villa for this property. Our Villa that sits on a golf course, has its own pool, hot tub and grill, only traded for a 2 bedroom master grand suite with a plunge pool. I will say our home resort has spoiled us because... More

Was this review helpful? Yes 6
Pleasanton, California
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Before you book this hotel you have to ask yourself if you are a pool person or a beach person. If you are a beach person this hotel is not for you. Their beach is very rocky and not pretty. If you are going all the way to the Riviera Maya I believe you are looking for a nice beach.... More

Was this review helpful? Yes 6
Ft. Lauderdale, FL
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Beautiful resort but the meals and drinks are very pricy! The resort is a drive from the city so either you need to rent a car or take the taxis which can add up quickly. Its a nice place to sit by the pool and relax. If you go, make sure to visit Rio Secreto.

Was this review helpful? Yes 1
Miami, Florida
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I recently stayed here for a week with a group of friends. There were 10 of us. The resort is beautiful and the pools are amazing! We had a great time just lounging by the pools and using the swim up bars. You must try at least one Coco Loco drink. The presentation is like nothing else. One down fall... More

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2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Rather than repeat all the same comments about the giant pool, paved trails thru jungle landscaping, happy attentive staff and frequent shuttle transportation around this expansive three story resort. I want to give more of an overview to what I think management is trying to do here. The goal is to provide a sanctuary for your enjoyment and to make... More

Was this review helpful? Yes 7
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear ken s : Thank you for taking the time to provide us your feedback about your past stay with us at The Grand Mayan. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Your comments are always welcomed. We always like to hear about our guests’ experiences since... More

Tyler, Texas
Contributor
15 reviews 15 reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Complete ripoff- plain and simple. We swapped timeshare for this property which was to include free internet access for as many devices as we had. We verified several times. Yet we still had to provide proof and fight over it at time of checkout. With 8 devices at $950 pesos each they tried to charge us almost $750 USD until... More

Was this review helpful? Yes 1
Weston, Florida
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The name of this property is a total misnomer. Grand Mayan Golf and Beach Resort could not be further from the truth. A) The "golf" course is a par 3 it is pretty, but it is not a full course. They offer free golf but fail to inform you its a par 3 course. B) The "beach" is a very... More

Was this review helpful? Yes 2
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear Julio2509 : Thank you very much for providing your comments about your vacation at The Grand Mayan. We are pleased to learn you enjoyed our food options. We take great pride in creating incredible vacation experiences for our guests; however, after receiving your remarks it appears this was not the case with your stay. Rest assured that your feedback... More

Spearfish, South Dakota
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My parents in law got us a week at the Grand Mayan for our honeymoon.The property is quite beautiful and expansive. My husband and I got lost a couple of times trying to find the breakfast buffet. The restaurants on site were excellent and the staff was very attentive. We felt a bit out of place as most the other... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear Kristen H : Thank you for providing your comments about your vacation at The Grand Mayan. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you consider our resort to be beautiful and you selected it... More

London, United Kingdom
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a great two weeks here as a timeshare swap. The complex is made up of three hotels and occupies many many acres. The swimming pools are the largest I've seen with bars for drinking cocktails while swimming in most of them. beach though is a little disappointing pools overall a highly recommended resort although building works is going... More

Was this review helpful? Yes 2
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear NickBlaireLee: We are glad you have decided to post a review as it helpful to further enrich our performance and give other travelers a better idea of what to expect. We are delighted to learn your trip was fun and you enjoyed our facilities, the pools and most our staff’s service. Everyone works tirelessly - day and night, to... More

Irvine, CA
Contributor
15 reviews 15 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

First and foremost, The Grand Mayan is an absolutely beautiful and impressive property. The grounds are perfectly manicured and every detail is thought of. The staff is wonderful, attentive and always there with a Hola! Buenos Dias! It is a very large property and you will walk a lot! It is so beautiful and easy though so just enjoy it!... More

Was this review helpful? Yes 6
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear dfaler : Thank you so much for choosing The Grand Mayan for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing service excellence. It is pleasing to learn that you also enjoyed the breathtaking... More

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Hotel Summarization (Beta)

What travelers say

  • Time share(51)
  • Happy Hour(45)
  • Very nice(33)
  • Golf course(29)
  • Timeshare presentation(27)
  • Pool area(26)
  • Room service(21)
  • Grocery store(11)
  • Very good(10)
  • Credit card(8)

Additional Information about The Grand Mayan Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:5 star — The Grand Mayan Riviera Maya 5*
Also Known As:
The Grand Mayan Riviera Maya Hotel Playa Del Carmen
Grand Mayan Riviera Maya
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Grand Mayan Cancun
Grand Mayan Playa Del Carmen
The Grand Mayan Riviera Maya Playa Paraiso, Mexico

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Family Hotel in Playa Paraiso #5 Luxury Hotel in Playa Paraiso #6 On the Beach Hotel in Playa Paraiso #8 Romantic Hotel in Playa Paraiso
Hotel Class
Number of rooms
121

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