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Iberostar Paraiso Maya

Certificate of Excellence
GreenLeadersGold level
Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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1 room 1 adult
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Iberostar Paraiso Maya
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3,797 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Paraiso Maya
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Birmingham, Alabama
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed March 5, 2012

Had 5 glorious days at IB Paraiso Maya! It doesn't get any better -- the rooms, the people, the food, the beach, the ground and THE POOLS! Private pool at our 6010 building! Zero entry pools with hot tubs on islands in pool! Swim up bar under waterfall! No deep spots anywhere! Swim under the bridge! ADD the wave pool!... More 

Helpful?
5 Thank Fabu
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Paraiso Maya, responded to this review

Dear Guest, Thank you for sharing your kind comments about Iberostar Paraiso Maya. Our team is constantly working to provide the best possible experience to our guests. Please be assured that I will share your feedback with the rest of the team who will be thrilled to hear your feedback We are really looking forward to welcoming you back! Warm... More 

SylvanLake,Alberta
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed March 3, 2012

We were at the maya the week of feb 13/2012. It`s was our second time and it was just as good this time as last which was about five years ago. We stayed in building 60 which is close to the beach but a fair walk to the entertainment or main complex. There were flowers and a fruit bowl waiting... More 

Helpful?
3 Thank AlbertaSnowball
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you very much for taking the time to write a review about your recent stay at Iberostar Paraiso Maya. I am delighted to know that you enjoyed your second stay with us. Furthermore, we would like to thank you for pointing out our cuisine, I will be sure to pass it on to the Chefs! I can... More 

long island
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed March 2, 2012

In a nut shell the room we had had multiple problems during the course of my stay of 8 days. Shower flooding, safe not working properly, a/c wasn't cold enuff, power went out 3 times, stopper in sink broken, couldn't order a movie through demand, that took half a day to resolve. This hotel shares its facilities with the Lindo... More 

Helpful?
3 Thank firstimer69
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Paraiso Maya, responded to this review

Dear Guest, Thank you vey much for you feedback from your last stay here in the Iberostar Paraiso Maya. We appreciate your comments, since they are always helping us to improve our services towards future guests. We take well consideration about all the concern issues you brought up to our attention, and we will definitely work on them. We would... More 

Niles, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed March 1, 2012

We just got back from a week-long stay and we had a great time! We loved the red wine they served, but I cannot remember the name! I would be eternally grateful if anyone who knows the brand would fill me in! The servers said it was a Spanish red wine, and I thought the bottle read San Maurciano, but... More 

Helpful?
2 Thank Julie P
Chicago
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed March 1, 2012

My husband and I came to the Iberostar Paraiso Maya for a short 5 day 4 night trip. We loved the idea of being able to go to other properties and the amount of pools we saw. We arrived at about noon so a little before check in. We were told the room would be ready in 20 minutes, which... More 

Helpful?
3 Thank dakota144
Saint Paul, Minnesota
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed March 1, 2012

As the winters in Minnesota get cold (and especially long) we have traveled to the Maya Riviera many times over the last 15 years. This review is intended for people that are looking for where to stay when they go down to the area. We generally travel with a large group so we generally stay at the all-inclusive resorts. Our... More 

Helpful?
16 Thank karineandbrad
buffalo, ny
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed February 26, 2012

Stayed here Feb. 19-24, 2012. Family of four, w/ kids ages 9 and 12. Excellent trip, excellent resort, excellent weather. If it weren't for some false advertising on their website [see below], we would rate this place as a 6 out of 5. CHECK-IN - we arrived early so our room wasn't ready. No problem - they have a large... More 

Helpful?
12 Thank nick f
Melfort
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed February 24, 2012

We were impressed by the Iberostar Paraiso Maya. Very friendly, welcoming, and a safe feeling all around. Had trouble the last 2 nights of our stay (extremely loud neighbors) but a quick call to the front desk and the noise decreased substantially. Be prepared to walk a lot and allow yourself a bit of time to get acquainted with the... More 

Helpful?
5 Thank Holly N
IberostarMexico, Quality manager - Iberostar Mexico at Iberostar Paraiso Maya, responded to this review

Dear Guest, Thank you for sharing your kind comments about Iberostar Paraiso Maya. Our team is constantly working to provide the best possible experience to our guests. Please be assured that I will share your feedback with the rest of the team and we will do our utmost to improve your next stay with us. We are really looking forward... More 

Toronto, Ontario
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed February 24, 2012

This was our second trip to the Iberostar Paraiso Maya, our first being several years ago directly after a hurricaine. Checkin was quick and easy, although we arrived early in the day and had to wait for our rooms to be ready. Rooms - all suites, always impeccably cleaned with cute towel animals every day, our room was usually cleaned... More 

Helpful?
3 Thank Marciev86
San Francisco, California
Level Contributor
42 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed February 24, 2012

We traveled to Paraiso Maya with two other couples and one 20 month old baby. Overall we had a great time. The resort is HUGE, so no matter how many guests there is plenty of space to relax, tan, sleep, swim, without feeling overcrowded. The rooms are very clean and spacious and the wait staff are nice, friendly and go... More 

Helpful?
4 Thank TheArcherFamily
IberostarMexico, Quality manager, Iberostar Mexico. at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for taking the time to share your valuable feedback regarding your stay at Iberostar Paraiso Maya. We consider the satisfaction of our clients our primary goal; your opinion is essential to the continuous improvement and maintenance of the quality of our service. We will review our standards with our culinary team for further improvement on this... More 

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