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Iberostar Paraiso Maya

Certificate of Excellence
Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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3,277 Reviews from our TripAdvisor Community

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    937
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (598)
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There are newer reviews for Iberostar Paraiso Maya
See the most recent reviews
Georgetown, Texas
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 9, 2011

We just returned from a week at the Maya. We are a family of 3, with a 10 year old girl. This is our first time staying in Mexico at a resort, previously we have only had stops on cruises in the area. Overall, we rated this resort 4 stars. It is not a five star resort in the least.... More 

Was this review helpful? Yes 14
bellingham ma
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed June 8, 2011

This was our 4th trip back to the Iberostar hotels---first stay at Lindo, and the next three at Maya. We just love it there. We had thought of upgrading to the Grand, but didn't think the $100 upgrade fee was worth it for us since we also golf 4-5 times during week which is an added expense. We have never... More 

Was this review helpful? Yes 12
Long Island, NY
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 7, 2011

We went to stay at the Maya with a large family of 7. We reserved 3 rooms and when we got to the room we could not believe how dingy they were. Old, dark. and not very nice bedspreads. We immediately went to the lobby and switched our reservation, with a price increase to the Grand. The difference was extraordinary.... More 

Was this review helpful? Yes 13
London, United Kingdom
1 review
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 7, 2011

We love this resort. The rooms are good, quality of service is A1, the food very good with lots of variety through the numerous ala carte restaurants, the whole resort is spotlessly clean and the staff are so friendly and helpful. The beach can be a bit windy at times but not enough to spoil the enjoyment. We have travelled... More 

Was this review helpful? Yes 12
Barnet, Herts
Contributor
18 reviews 18 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed May 31, 2011

This hotel is part of a 5 hotel complex, the only hotel that gives out a map of the entire complex is the Grand, everyone else has only a map of their complex, but as we could use all the facilities except the Grand it would have been nice to have a map in order to find all the other... More 

Was this review helpful? Yes 11
Fairfax, Virginia
1 review
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 31, 2011

The resort is truly beautiful; Lots of other families with small children The beach was also kept clean. The "hidden" ice cream bar was great ,but the girl was a bit unfriendly .Once she said that she had not enough waffle cones and gave us only one??I wonder if that directions from a management. The food was very good overall.... More 

Was this review helpful? Yes 10
Denver, Colorado
Reviewer
3 reviews 3 reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 30, 2011

We had a fantastic experience at the Iberostar Paraiso Maya! Every one of the staff was attentive and friendly! The food in each restaurant was excellent! We had no problem getting reservations for each night, even when made on the same day! The room was clean and fresh every day! Very comfortable!! It could be better lit though. The pools... More 

Was this review helpful? Yes 12
Edmonton, AB
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed May 26, 2011

Stayed at this hotel for a week with my husband and a few other friends. The maya section is excellent, so glad we stayed at the maya and not Lindo or any other onces. The difference was huge. We dined in the beach section once, and the buffet is not air conditioned, the food quality is way worse, the buffet... More 

Was this review helpful? Yes 11
Washington, DC
Top Contributor
105 reviews 105 reviews
32 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed May 25, 2011

My family was staying at this all inclusive for a wedding, so there were a lot of us. First, do yourself a favor and make your dinner reservations in advance, as only one restaurant is on a walk-in basis for dinner. Food quality wasn't the best... and only one restaurant was good (El Rancho). Second, the beds are terrible! Unless... More 

Was this review helpful? Yes 5
Newport, NY
1 review
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed May 21, 2011

Paraiso Maya the worst hotel, but the Grand was very Grand I have stayed at hotels from 5 stars to 2 stars and the rooms in this hotel were the worst though I will say that the staff was excellent. Let me start from the beginning. When we arrived at the Maya the staff was friendly and fast, our room... More 

Was this review helpful? Yes 11
Hotel Review Summarization

What travelers say

  • Very good(15)
  • Wave pool(15)
  • Lazy river(12)
  • Great time(12)
  • Steak house(9)
  • Ice cream(8)
  • Shopping center(7)
  • First day(6)
  • Lobby bar(5)
  • Grounds were beautiful(4)
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6363 - Jr. Suite Superior (67)
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6380 - Jr. Suite (66)
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Acitvity Pool (14)
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Beach (23)
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Doble Estandard (56)
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Lazy River (11)
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Pool (38)
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Presidential Suite (116)
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The Hotel (32)
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Wave Pool (20)

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