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All 10 Playa Paraiso hotels

Iberostar Paraiso Maya

4.0 of 5 Resort (All-Inclusive)   |   Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Paraiso Maya
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Ranked #7 of 10 Hotels in Playa Paraiso
A recent review
4 of 5 stars reviewed 1 week ago
HardToPlease911 Boston, Massachusetts
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2,757 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Iberostar Paraiso Maya
See the most recent reviews
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We got upgraded from Lindo to Maya and that made this vacation that much better. Not only do you feel on top - but you have access to the better buffet and restaurants. The private pools, the larger rooms, the bigger lobby bar, unlimited reservations, the free wifi for intra-family communication make it worthwhile. Sneaked into the Grand for a... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Paraiso Maya on your last vacation. We appreciate your comments on our facilities, rooms and are happy to know that you were able to experience the difference between our IBEROSTAR Maya and IBEROSTAR Lindo. It is lovely to know that you were satisfied with our food... More 

Mirabel, Quebec
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great stay at Iberostar Paraiso Maya from December 6th to 13th 2014. Exceptional service from Angel at the El Rancho steakhouse. All employes are friendly and will go out of their way to make your stay one to remember! Although an older resort, the cleanliness is amazing. Wherever you look, someone is cleaning, sweeping, dusting... Big variety of food for... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Paraiso Maya on your last vacation. We are happy to know that you enjoyed our food and our staff service. We are honored that you recognized our employees and their contribution to our brand success. We will share your review with them since it provides a... More 

Moorestown, NJ
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We took our two young children here, in early December. And had a fabulous time!! We've never done an all inclusive before, but can't imagine not doing it again with the kids. They could drink as many Shirley Temples as had unlimited access to as many ice cream cones as they could fit in their bellies. We loved the space... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We are happy that to know that you had a great stay at our hotel IBEROSTAR Paraiso Maya, thank you for sharing your comments about your experience. We appreciate your comments about our rooms, our buffets and we are more than glad that you felt pampered with the excellent service provided by our staff. Thank you for your... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Best hotel in the area. Food was spectacular. Entertainment staff was amazing. Beach beautiful. Front desk personnel and concierge in building 61 went out of their way to make our request prompt. I have never been to a hotel in Mexico that excells in all categories like this complex does. So much to do and will have to make another... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for choosing our hotel for your recent vacation in Mexico. We are glad to hear that you were pleased with the services provided at the hotel; your kind comments are very much appreciated. We are delighted to know that you had a fantastic stay due to our well kept grounds, quality of food, beverages, activities and... More 

Boise, Idaho
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The electricity went out twice, water leakinthe frig caused the electrical problem the first time, a faulty tamp the second time. There were ants in the bathroom and coffee area. Our family next door had their electricity go out once. Management tried to make it up to us by giving us a bottle of liquor, but we don't drink, they... More 

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the manager and all the staff, we would like to thank you for choosing IBEROSTAR Paraiso Maya for your recent holidays. We regret to hear about the issue you had with your accommodations. Our Maintenance and Housekeeping Team work hard to keep our rooms and our facilities clean and well maintained every day, and constantly... More 

Austin, Texas
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at Iberostar Paraiso Maya for 4 nights and 5 days. Our booking was for the Paraiso Lindo next door, but chose to upgrade to Maya for better rooms, in-room wi-fi and elevators. We were not disappointed. The reception area of the Maya was way better than that of Lindo. In addition we had access to some Maya restaurants.... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Paraiso Maya on your last vacation. It is nice to know that you were able to notice the difference between our IBEROSTAR Lindo and Maya; and you enjoyed our facilities and staff service. We regret your disappointment regarding our gym, however let us share with you... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

The Iberostar Maya is one of my favorite resorts in the Rivieria Maya area. If you will be traveling to this resort during this Christmas holiday, you will love their Christmas lights deplay! As in most resorts, you will find the employees that love their job and the ones that don't. The employees that don't, need to do themselves a... More 

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Paraiso Maya as host of your recent visit to the beautiful Riviera Maya. We offer you an apology if you felt that certain staff members did not offer the excellent service that features our brand. Our main goal is to ensure that our beloved customers from... More 

Austin, Texas, United States
Contributor
16 reviews 16 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were impressed to say the least with the customer service, the follow ups and the beauty of this enchanted resort. The stay was next to perfect with the room accomodations to our liking and service that will beat any resort in the world. Would highly recommend it for all future travelers

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the manager and all the staff, we would like to thank you for choosing IBEROSTAR Paraiso Maya for your recent holidays. We are thrilled that we were able to provide you with a fantastic stay due to our commitment to excellent customer service. Thank you for recommending our resort to other travelers via this media... More 

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

The bar staff have been very attentive. I recognize some of them from my last vacation to this hotel. Been here 4 times. This morning very disappointed with the quality of food and at the beach side, and La Marina; very substandard, and finally went to the Lindo side to get something edible. The quality of breakfast has declined since... More 

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Windsor Canada
Contributor
14 reviews 14 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Iberostar Maya is very very nice grounds are immaculate staff is very friendly and accommodating but there were a few issues. First of all the pool water is cold don't know why but it was cold. Headed to the lazy river and there were no floats of any kind anywhere don't know why been to a few resorts that had... More 

Was this review helpful? Yes 3
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Hotel Summarization (Beta)

What travelers say

  • Very good(20)
  • Wave pool(17)
  • Lazy river(14)
  • Great time(13)
  • Steak house(11)
  • Ice cream(10)
  • Golf cart(8)
  • Shopping center(7)
  • First day(6)
  • Lobby bar(6)

Additional Information about Iberostar Paraiso Maya

Address: Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#3 Business Hotel in Playa Paraiso
#4 Romantic Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#6 Family Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso

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