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All 10 Playa Paraiso hotels

Iberostar Paraiso Maya

4.0 of 5 Resort (All-Inclusive)   |   Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Paraiso Maya
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Ranked #7 of 10 Hotels in Playa Paraiso
A recent review
4 of 5 stars reviewed 2 days ago
Magdalena M Wroclaw, Poland
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2,756 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wroclaw, Poland
Reviewer
4 reviews 4 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Very nice, not so quiet, lots of mosquitoes in the evening, lots of things to do in the hotel, hotel is very big to it is easy to get lost. The jacuzzi does not work in our room. The food was average. Lots of pools.

Was this review helpful? Yes 1
New Jersey, United States
1 review
1 of 5 stars Reviewed 2 days ago NEW

We decided to have a wedding at iberostar paraiso maya and we were completely let down. The service was awful and they truly didn't care that we were having a wedding there. Don't do it! Even though Iberostar claims "all included", they are wrong. Every single employee there won't lift a finger unless you tip them. On our actual wedding... More 

Was this review helpful? Yes 2
Toronto, Ontario
2 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This is my second time in Iberostar. Last time we stayed in grand. We walked around in the resorts. So nice! Have to say nothing is changed. Just perfect! Staffs are helpful. Weather is very nice. Shows at night are amazing. We will come back in future. BTW, it is really friendly for kids to stay.

Was this review helpful? Yes 2
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

Upon arrival we were given a full overview of the resort, had all questions answered, and was taken to our room via golf cart. Smoothest checkin I have ever had. We got to the room and it had a horrific mold smell. But with what I consider this resort's 5 service, we had a new room without questions by that... More 

Was this review helpful? Yes 1
St. Albert, Canada
1 review
4 of 5 stars Reviewed 5 days ago NEW

We loved our stay at the Maya. High point - the staff. They couldn't do enough to ensure our stay was all it could be. Our concierge staff - Maria, Vania and Lidia went over and above to assist us - always with a beautiful smile. Diego and Omar from the French restaurant were so efficient and made us feel... More 

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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

WE love the Maya! The staff are wonderful; friendly and helpful. Kudos to the staff in the Café in the Maya lobby, to the waitresses in the bar, and especially to Peter, the tennis instructor. If you go, and you like tennis, make sure you go to the clinics in the morning - double check the time and location as... More 

Was this review helpful? Yes 1
Oak Lawn, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This trip in Dec 2014 was my second visit to Iberostar Paraiso Maya. I visited earlier this year in March for spring break and really enjoyed the trip. This hotel is part of a 5 hotel chain and staying at this hotel gives you access to some of the amenities at the others. Paraiso Maya has several great restaurants such... More 

Was this review helpful? Yes 2
South Dartmouth, Massachusetts, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We spent a week at Paraiso Maya and we loved every minute of it. Ilaine at the check in was fabulous and she went out of her way to make our stay was even more comfortable. She made sure that our rooms were next to each other so my family could stay close. We love Ilaine!!!! One of our kids... More 

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the Management, we would like to thank you for choosing to stay at IBEROSTAR Paraiso Maya for your vacation and for taking the time to post such a kind review of your stay with us on TripAdvisor, as we are sure travelers and possible future guests will find it helpful. It was a pleasure to... More 

West Lafayette, Indiana, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We've had a great time @ Iberostar Paraiso Maya the second time around. Overall it was an enjoyable stay in all the aspects. One thing to mention, last year when we've visited in October the deserts were French restaurant quality (@ the Marina dinning room.) However the shows were less interesting. This year the deserts were lesser of quality and... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for choosing again IBEROSTAR Paraiso Maya on your last vacation. We feel very proud to receive these lovely comments from one of our repetitive guests. We are grateful for your praise about our shows. On the other hand; we apologize if we do not fulfill your expectations with our desserts this time. Please be sure our... More 

Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We got upgraded from Lindo to Maya and that made this vacation that much better. Not only do you feel on top - but you have access to the better buffet and restaurants. The private pools, the larger rooms, the bigger lobby bar, unlimited reservations, the free wifi for intra-family communication make it worthwhile. Sneaked into the Grand for a... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Paraiso Maya on your last vacation. We appreciate your comments on our facilities, rooms and are happy to know that you were able to experience the difference between our IBEROSTAR Maya and IBEROSTAR Lindo. It is lovely to know that you were satisfied with our food... More 

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Hotel Summarization (Beta)

What travelers say

  • Very good(20)
  • Wave pool(17)
  • Lazy river(14)
  • Great time(13)
  • Steak house(11)
  • Ice cream(10)
  • Golf cart(8)
  • Shopping center(7)
  • First day(6)
  • Lobby bar(6)

Additional Information about Iberostar Paraiso Maya

Address: Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Expedia, Caribbean Online Mgt Corp., Hotels.com and Tingo so you can book your Iberostar Paraiso Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#3 Business Hotel in Playa Paraiso
#4 Romantic Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#6 Family Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso

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6363 - Jr. Suite Superior (67)
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6380 - Jr. Suite (66)
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