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All 10 Playa Paraiso hotels

Iberostar Paraiso del Mar

3.5 of 5 Resort (All-Inclusive)   |   Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
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Iberostar Paraiso del Mar
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Ranked #5 of 10 Hotels in Playa Paraiso
A recent review
4 of 5 stars reviewed 2 weeks ago
labonte66 ohio
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2,974 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Iberostar Paraiso del Mar
See the most recent reviews
ohio
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 2 weeks ago

2nd time visiting this resort although the first time was back in 2003. Back then our travels were just beginning so we thought this was a huge resort as most people say the same but now after all these years we found it not to be as big as some of the others we have stayed in. It is a... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, First of all, we would like to thank you for choosing once again IBEROSTAR Paraiso del Mar for your vacation. We appreciate your invaluable feedback in regard to your recent stay with us. This is the type of comments we love to receive from our guests after a wonderful stay as they motivate us to improve our service... More

Chilliwack, British Columbia
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I spent our 25th anniversary at the Del Mar. We couldn't have made a better choice. Our flight with Sunwing there and back was smooth and easy. From the moment we got off the bus from the airport the staff were inviting, friendly, knowledgeable and efficient. All the interior floors are marble tile, so cleanliness was never... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 10
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Paraiso del Mar to spend your vacation and to celebrate your 25th anniversary. Thank you for sharing with us and other travelers such a wonderful and memorable experience at our resort. Our main goal is the complete satisfaction of our guests, it is highly important for... More

Chicago, Illinois
2 reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my third time staying at an all inclusive, but the first time for my kids. We've stayed at the Excellence in Playa De Mujerus, the Couples in Jamaica and the Iberostar Del Mar. I would place the Iberostar a step down from the Excellence but not by much yet a million times nicer then Couples! For starters...we booked... More

Was this review helpful? Yes 4
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, On behalf of the staff and management, we would like to thank you for choosing IBEROSTAR Paraiso del Mar to spend your vacation. We would like to thank you for taking the time to share with us and other travelers your experience at our resort. Your invaluable feedback provides us the tools to improve our service and encourage... More

A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Iberostar the week of Sept.21st thru Sept. 28th. this was my first time staying in a Iberostar resort I have been to Mexico and Punta Cana about 20 times but never at a Iberostar. The resort was very nice, people were very friendly food was very good except the steak house (meat was grisly and fatty)... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear client, First, we would like to thank you for choosing IBEROSTAR Paraiso del Mar to spend your family vacation and for the time you took to share your review on TripAdvisor. It fills us with pride and satisfaction to read that you had a pleasant stay and that our helpful staff met your expectations. Likewise, regarding the A/C in... More

Montreal, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed 1 week at Iberostar PAraiso Del Mar. It was a trip for my mom's 60th birthday. Between the 2 of us, we have visited over 15 AI resorts over the last 10 years in locations like DR, Cuba, Mexico and Venezuela. As far as AI resorts go, Iberostar PAraiso Del Mar was amazing. Food was awesome, plentiful and available... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Paraiso del Mar for your vacation. We are glad to know that you spent some wonderful vacations with us; and it is lovely to know that you liked our selection and quality of food. As you noticed it, IBEROSTAR Paraiso del Mar has the Green Globe... More

Edmonton, Canada
2 reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We enjoyed an amazing holiday at the Iberostar. The hotel chain is in the business of offering exceptional service with gracious staff, If I had any complaint it was that we had to leave this resort and come home. We truly enjoyed the beach which was kept clean and miles to walk.The food was fresh and tasty with a multitude... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, First of all, we would like to thank you for your recent stay and for the time you took to share with us and other travelers your memorable experience at IBEROSTAR Paraiso del Mar. It is our delight to deliver paradisiacal and unforgettable vacations. We appreciate your highlight about how beautiful and well kept the resort is. Furthermore,... More

Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I have been traveling to Mexico since 1999. During that time we have been at the Iberostar del Mar on three different occasions, the last being 3 years ago. After that last visit and after staying at the Iberostar Lindo and Tucan we were not planning to go back to the del Mar, the resort facilities were... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, We would like to thank you for your recent visit and for sharing with us and other travelers your wonderful experience at IBEROSTAR Paraiso del Mar. It is so gratifying to read that you enjoyed our service and your vacation was wonderful. Thank you so much for highlighting the new improvements done at the resort, we are very... More

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

Clean comfortable room, excellent food and deserts, clean beach and pool, friendly staff (except cigar bar staff), watered down drinks. Mexican Independence Day celebration was a lot of fun. Also enjoyed dinner on the beach. Star friends were very nice and helpful. Overall had a great time.

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR for your vacation. It fills us with pride and satisfaction to read that you had a great time at our resort. We appreciate your praise about our room, delicious food and the cleanliness of the beach and pools. Furthermore, we appreciate your highlight about the great... More

1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

This was my second time staying at this resort and I have nothing but good things to say about it! Honestly it's always the people and the entertainment that keeps me wanting to come back. The Star Friends are amazing. They definitely go above and beyond. Edwardo, Cesar, Ricardo, Raul, Alexandra... All amazing people! Also amazing bartenders! Manuel at the... More

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, On behalf of the Management of IBEROSTAR Paraiso del Mar, we would like to thank you for choosing us again to spend your vacation. We truly appreciate your preference. Thank you for your special mention about our Star Friends and their hard work, we will them as well as Manuel and Esteban, who contributed to your happiness and... More

Chicago
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

My family and I love traveling to Mexico but after this trip I will not be back for a long time. There were far too many people with too little staff and not enough room, which does NOT bring out the best in people. Almost all of the staff seemed unhappy and were often rude. However, the staff at the... More

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear client, On behalf of the Management and staff, we would like to thank you for choosing us for your vacation and for posting your feedback. We appreciate your mention about the good service offered by our staff and we are glad to know that you enjoyed the Taco Bar. Our staff is committed to offering a high standard of... More

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Hotel Summarization (Beta)

What travelers say

  • Great time(23)
  • Very nice(20)
  • Golf cart(17)
  • Steak house(13)
  • Specialty restaurant(12)
  • Room service(12)
  • Star Friends(11)
  • Riviera Maya(8)
  • Grounds were beautiful(7)
  • Ice cream(6)

Additional Information about Iberostar Paraiso del Mar

Address: Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Paraiso del Mar 3.5*
Number of rooms: 388
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
Iberostar Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico

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