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All 10 Playa Paraiso hotels

Iberostar Paraiso del Mar

3.5 of 5 Resort (All-Inclusive)   |   Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
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Iberostar Paraiso del Mar
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Ranked #5 of 10 Hotels in Playa Paraiso
A recent review
4 of 5 stars reviewed 1 week ago
gkeihl Greencastle, Pennsylvania
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2,984 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Iberostar Paraiso del Mar
See the most recent reviews
Greencastle, Pennsylvania
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Room was very clean, AC worked well, resort was beautiful. The speed of service was slow. There were not waiter at the pool area to keep drinks full, and the bartenders were slow, and lacked any sort of personality. The service at the buffets was non-exsistant, no one to fill drinks or clear plates. We were shocked we were only... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 3
Queen Creek, Arizona, Usa
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

Took the advice of the many trip advisor reviews and stayed at the Iberostar Paraiso del Mar. Wish I hadn't. Everything is far from the rooms, the rooms are stuffy and uncomfortable no at home feeling at all. The food is HORRIBLE!! I left hungry from every meal. The drinks are weak and the check in took 45 minutes. I... More

Was this review helpful? Yes 5
Richmond Hill, Ontario, Canada
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

This was our second time to an Iberostar resort (first time was in Cancun). We stayed for 3 days, and enjoyed every single moment. I am only pointing out the minor issues, so safely assume that everything else was perfect! The ground was very beautiful, huge, and well maintained. The pool was awesome, although the water was a bit warmer... More

Was this review helpful? Yes 3
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff was very accommodating in trying to make things right. When we arrived and went to our room, the a/c would click on and sounded like a truck running through the room. We back to the front desk to ask for another room and they were able to move us the next day since the type of room we... More

Was this review helpful? Yes 3
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Iberostar Paraiso del Mar definitely exceeded me and my friend's expectations. Overall, the resort was great, and we couldn't have been happier with what we paid for. Of course there are some things that could be better, but when you look at the money you paid and what you got, I don't see how anyone could complain. To give some... More

Was this review helpful? Yes 3
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I visited the Iberostar Paraiso del Mar with another couple from October 4 through October 11, 2014. This was our fifth trip to the Cancun/Riviera Maya area. The facility and grounds are beautiful and well maintained. We really enjoyed the flamingos and swans in the lobby area. The pool was by far the best of any other... More

Was this review helpful? Yes 5
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear client, First of all, we would like to thank you for giving us the opportunity to be your host; it was a pleasure to serve you. We appreciate the time you took to share with us your review regarding your memorable vacation at IBEROSTAR Paraiso del Mar. It drives us to keep improving to hear about your wonderful experience... More

Havertown
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This was my second trip to this resort. The first time with my boyfriend and now husband. The second time was for our honeymoon this past August 2014. The old adage of first is the worst and second is the best does not apply here (I don't know where the hairy chest would fall). The first trip was amazing. I... More

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Many people writing reviews have no clue what they are talking about! They base their reviews strictly on this one resort comparing it to their expectation. The review you will get below is based on my experience to resorts in Mexico, Jamaica, Cuba and Dominican. Previously I stayed at the El Dorado Royale in Mayan Riviera and thought this time... More

Was this review helpful? Yes 3
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear client, On behalf of the staff and Management of IBEROSTAR Paraiso del Mar, we would like to thank you for your recent stay, and for the time you took to share with us your experience. We are delighted that you were pleased with the location of your room as well as the general layout of our property. However, we... More

Douglassville, Pennsylvania
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Just returned home from a six day stay. This is the second time I have been to the Riviera Maya, the first time at this resort. The staff was more than kind, they went out of their way to please you. However, I do not believe that there was enough staff. Therefore, whenever we really needed a ride on the... More

Was this review helpful? Yes 4
Sanford, Florida
1 review
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Definitely a lower class resort. Terrible communications regarding buffet times and locations since they flip flop from del mar and beach resorts. Very understaffed in all areas of hotel. Concierge had limited hours, bar staff, pool staff, bell boy staff and front desk staff. All staff in contact with we're not friendly and couldn't even give out directions or information... More

Was this review helpful? Yes 12
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear client, On behalf of the Management and staff of IBEROSTAR Paraiso del Mar, we would like to thank you for your recent stay. We appreciate the time you took to share with us your feedback, which provides us with important tools to tackle issues. We are sorry about the hotel's lack of response, there has been no record of... More

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Hotel Summarization (Beta)

What travelers say

  • Great time(23)
  • Very nice(20)
  • Golf cart(17)
  • Steak house(13)
  • Specialty restaurant(12)
  • Room service(12)
  • Star Friends(11)
  • Riviera Maya(8)
  • Grounds were beautiful(7)
  • Ice cream(6)

Additional Information about Iberostar Paraiso del Mar

Address: Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Paraiso del Mar 3.5*
Number of rooms: 388
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
Iberostar Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico

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