We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Iberostar Paraiso del Mar

Travelers' Choice award winner
Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Professional photos
Iberostar Paraiso del Mar
View Map
Add Photo Write a Review

3,537 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    1,749
    1,133
    411
    155
    89
See reviews for
1,240
1,072
44
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (620)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (3537)
  • Mar-May only
    (978)
  • Jun-Aug only
    (1004)
  • Sep-Nov only
    (707)
  • Dec-Feb only
    (848)
All months
There are newer reviews for Iberostar Paraiso del Mar
See the most recent reviews
Brooklyn, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The resort was outstanding , with all other review's I read before this trip I thought i was going to have some big issue's. Check in about 1 pm and in my room in a 1/2 hour ., The room was big and comfortable. Pool area big and plenty of lounge chairs, of course like any resort get up early... More 

Was this review helpful? Yes 4
Spring Valley, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

I was told to book another resort when I complained about mosquitos eating us alive in the pool, restaurants and in our room. Couldn't sleep bc of paranoia about the mosquitos. With the exception of the Japanese and Mediterranean restaurants the food was horrible. Was only given 2 washcloths per day even though we stated several times that it's 3... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Reading, Pennsylvania
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were at the Delmar August of this year. There were 9 in our group and we booked the trip late. We were at the Delmar last year as well and pretty much knew what to expect. We really didn't have any issues at all with the resort or resort staff. There were a couple incidents due to people not... More 

Was this review helpful? Yes
Long Island, NY
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Warning - this review is a bit long... Just returned last week from this resort. Spent 8 days 7 nights there - we are a family of four, and we traveled with another family of 4, including 4 kids ages 13-20. This resort is situated on a site with 3 other Iberostar resorts - Del Mar is the oldest, lowest-level... More 

Was this review helpful? Yes 4
West Deptford, New Jersey
1 review
2 of 5 stars Reviewed 1 week ago

This place is beautiful, but it's too big for it's own good. I'm going to start with the food, "El Faro", the buffet near the pool area has become a running joke in our family. It is not air conditioned and everything that is supposed to be cold is not. There's bugs landing on the food, as it's an open... More 

Was this review helpful? Yes
toronto
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 1 week ago

We just arrived from Mexico a days ago. I warn you, this is a long review from my husband and I POV. Our tips is at the end of the review. Pool The centre of the pool is the Activity Pool, where all the action happens and has a poolside bar. The entire pool is huge it kind of branches... More 

Was this review helpful? Yes 8
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, Thank you very much for having chosen to stay at IBEROSTAR Paraiso Del Mar and for taking the time to bring forth your insights regarding your recent stay. We appreciated your impression about our hotel grounds. IBEROSTAR Paraiso Beach prides itself in maintaining the beautiful facilities with its fauna and flora in pristine condition. The indigenous and exotic... More 

1 review
4 of 5 stars Reviewed 1 week ago

We traveled from Aug 17 to 24. A family of 3 with 12 year old. We booked thru apple vacations, frontier airlines from Philadelphia. Standard room, priority location. We got a very good deal. Check in: 8/10. The room was already preassigned when we arrived, and it made the process faster. We got lucky, our room was ready when we... More 

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, We highly appreciate the time you took to share your experience with us. Your feedback is important to us as it provides essential information to work on and improve constantly Thank you for your comments about the cleanliness of your room and we are glad that we were able to give you the room at an earlier time.... More 

Warrington, Pennsylvania
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

We were expecting more from Iberostar. Although we knew Del Mar was at the "low end" of the resort, it's still a "5 Apple" resort. We didn't expect the pool area to be so worn. The waterfall was great, but it wasn't pleasant to look at the unrepaired hole in the waterfall faux rocks. The fake ivy in the grotto... More 

Review collected in partnership with Iberostar.com

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear client, Thank you for taking the time to write this review of your recent stay with us. We appreciated your positive comments on our Japanese and Mediterranean restaurants as well as our taco snack bar in the shopping center. As a part of the all-inclusive concept in IBEROSTAR Paraiso Del Mar, the number of a-la-carte dinner reservations is based... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I can't say enough about this place! My wife and I and our three kids stayed here last week. It was the best money we have ever spent! I don't resent one penny of what I spent there. The staff was phenomenal! The food was AMAZING!!! The resort was beautiful. The pool was beyond unbelievable. We hated going home. We... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, We highly appreciate the time you took in writing this enthusiastic review. We are glad to hear that we helped with a memorable family vacations. We are grateful for your comments about the friendliness of our staff, hotel facilities and culinary delights. It would be a pleasure to welcome you and your family back to our resort in... More 

Stamford, Connecticut
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We have just returned from our annual family vacation. I have booked this resort back in November 2014 for our special occasion in August 2015. I have learned about Iberostar from my friends when choosing a destination. I carefully researched this resort in Rivera Maya prior booking. Reading review of course is very helpful, but I guess you have to... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Great time(22)
  • Very nice(18)
  • Golf cart(16)
  • Room service(12)
  • Specialty restaurant(11)
  • Star Friends(11)
  • Steak house(11)
  • Riviera Maya(7)
  • Pool bar(6)
  • Main buffet(5)
Questions? Get answers from hotel staff and past guests. Ask a question

3,689 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3319)
Viewed
Pool/beach area (918)
Viewed
Hotel & grounds (746)
Viewed
Dining (216)
Viewed
Bathroom (11)
Viewed
Room/suite (237)
Viewed
View from room (89)
Viewed
Family/play areas (30)
Viewed
Business center/function rooms (15)
Viewed
0:44
Videos (19)
Viewed
Other (1038)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (349)
Viewed
Amenities (4)
Viewed
Beach (22)
Viewed
Double Standard Room (48)
Viewed
Pool (39)
Viewed
Presidential Suite (116)
Viewed
Restaurants and Bars (47)
Viewed
Standard Room (44)
Viewed
The Hotel (29)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Other (21)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
0.0 mi away
Iberostar Paraiso Beach
Iberostar Paraiso Beach
#6 of 10 in Playa Paraiso
4.0 of 5 stars 3,419 reviews
0.1 mi away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#4 of 10 in Playa Paraiso
4.5 of 5 stars 4,410 reviews
0.3 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 10 in Playa Paraiso
4.5 of 5 stars 4,149 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#5 of 10 in Playa Paraiso
4.5 of 5 stars 3,449 reviews
13.9 mi away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#45 of 201 in Playa del Carmen
4.5 of 5 stars 5,097 reviews
1.0 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
4.5 of 5 stars 8,570 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay