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All 10 Playa Paraiso hotels

Iberostar Paraiso del Mar

3.5 of 5 Resort (All-Inclusive)   |   Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
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82%
Ranked #5 of 10 hotels in Playa Paraiso
A recent review
5 of 5 stars reviewed 1 week ago
Todd D Playa Paraiso
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2,811 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (425)
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There are newer reviews for Iberostar Paraiso del Mar
See the most recent reviews
Playa Paraiso
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just walking into the lobby is impressive. The resort is very clean and well maintained. Buffet food was what I expected but having multiple locations was very convenient, especially for breakfast. The restaurants were very good, our favorite was the Brazilian. We stayed in the #14 building which was very close to the pool and in about the middle of... More

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 1
Canton, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

What a wonderful trip we had at the Iberostar Paraiso Del Mar. The resort is beautiful and the staff is superb. Kudos to the following who made our trip so special....Valerio, Caesar, Laura, Rita, Gabriel, Ricardo and Victor the bartender. Can't wait to see you all again!

Review collected in partnership with Iberostar.com

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, On behalf of the management we would like to thank you for choosing us for your vacations in Mexico! We are more than happy to know that you found the service from the staff superb, and that we provided you with an incredible stay. We appreciate your mention to all these single employees and their commitment to delivering... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel room itself is great, the food is OK and not as good as it was at Iberostar Cancun even though they are both Iberostar hotels which we found to be very strange. The hotel layout is what is most frustrating because the beachfront is narrow and the hotel is sprawled out for what seems like an eternity. If... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, First of all we would like to thank you for choosing IBEROSTAR Paraiso del Mar for your vacations in Mexico. Thank you for sharing your recent experience with us. We are sorry that you felt that the hotel and the facilities were too spread out for you. We have a train and also golf carts providing transportation to... More

Playa Paraiso
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Awesome rooms, bars, pool, everything, but for the food. My wife and I are not picky eaters at all but the buffet was poor. Breakfast was always a struggle for us. However, the resort was beautiful and I would definitely recommend the hotel.

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, On behalf of the Management we would like to thank you for choosing us for your vacation in Mexico. Thank you for sharing your feedback and comments concerning your recent vacation. It is a pleasure to know that you found everything so great including the rooms, bars, pools, and the service provided by our staff. We will share... More

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago

On day 3 of our vacation we transferred to Del Mar from a surprise hotel deal offered by Apple Vacations. It was a surprise when the hotel Apple placed us at didn't have much of a sandy beach and the ocean water wasn't blue, it was dark, dirty and mucky! Thank you Del Mar for having a room available and... More

Review collected in partnership with Iberostar.com

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guests, We would like to thank you for your recent visit at IBEROSTAR Paraiso del Mar. We are more than glad to know that we were able to offer you a wonderful service. It is nice to know that you found our facilities, beach and pools to be fantastic. We hope to welcome you back in the near future... More

Belleville, Il
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We had a great time at the resort. This is my husband and my 2nd time here and this time we were with our 13 and 17 year old sons. The food was very good and enjoyed the Steak, Mediterranean, Gourmet and Japanese! Breakfast was fine at the buffet and they all enjoyed their omlettes. Pool restaurant had a large... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, On behalf of the Management we would like to thank you for choosing us for your vacations. It is wonderful to receive reviews like yours. We are more than happy to know that your family had a great vacation at our hotel in Mexico. We will share your comments with our team since it provides an important motivation... More

New York City, New York
Top Contributor
50 reviews 50 reviews
49 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 1 week ago

Was upgraded as soon as I arrived. The hotel grounds are beautiful and the restaurants are great. Overall had a wonderful time and would definitely recommend again. Note to front desk. Your staff is excellent and worth every penny!!!!

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, On behalf of the management we would like to thank you for choosing us for your vacation. We truly appreciate the time you took to share with us your recent experience at our hotel. We are more than glad that the restaurants, grounds and the staff made your vacation unforgettable. We thank you for your visit and we... More

Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice resort. I've stayed at the Playa del Carmen one before. This resort is about 20 minutes from the CUN airport. The beach is beautiful. The pool is never-ending. The rooms are very clean with firm beds. Beach activities and night Entertainment was very nice. The food was ok. The staff wasn't as friendly and attentive as I expected them... More

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, On behalf of the management, we would like to thank you for choosing us for your vacations. We appreciate the time you took to share your review with us on Trip Advisor and also the fact that you returned to IBEROSTAR for your vacations in Mexico. It is nice that you highlighted our facilities, beach, pools and the... More

Timisoara, Romania
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

We are a familiy of three members; me ,my husband and our daughter about 17 and 9 month. We have a pleasant time at Iberostar Playa del Mar, comfortable ;with great buffet , good meal , very nice place with gorgeous animals. We had a problem( we think that hotel's politics was wrong but who are we ? only ordinary... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear client, First of all, we would like to thank you for choosing IBEROSTAR Paraiso del Mar for your vacation. We are glad to know that your stay was comfortable and the food, buffets, restaurants the wildlife were wonderful. As per your review, according to the Mexican Law, the minimum legal age to drink alcohol and have access to the... More

Toronto, Canada
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a great week and a half at this resort. We booked very last minute and got a great deal for 10 days. The hotel is large but not too big that you get lost and have to spend ages getting used to where everything is. We got a room between the beach and the front reception which was... More

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, We would like to thank you for choosing us for your vacations in Mexico. It is a pleasure to know that your recent experience was wonderful and you took the time to share your review with us. Thank you for highlighting that the staff was always attentive and they worked hard to deliver an incredible service. We hope... More

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Hotel Summarization (Beta)

What travelers say

  • Great time(23)
  • Very nice(20)
  • Golf cart(17)
  • Steak house(13)
  • Room service(12)
  • Specialty restaurant(12)
  • Star Friends(11)
  • Riviera Maya(8)
  • Grounds were beautiful(7)
  • Pool bar(6)

Additional Information about Iberostar Paraiso del Mar

Address: Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Paraiso del Mar 3.5*
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
Iberostar Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico

2,708 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style
#4 Family Hotel in Playa Paraiso #4 Spa Hotel in Playa Paraiso #5 Top resorts Hotel in Playa Paraiso #6 Romantic Hotel in Playa Paraiso
Hotel Class
Official Description (provided by the hotel)
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 
Number of rooms
388

Questions & Answers

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3 questions

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