We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Iberostar Paraiso del Mar

Travelers' Choice award winner
Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Iberostar Paraiso del Mar
Professional photos View all
Browse nearby
Iberostar Paraiso del Mar
Add Photo Write a Review

3,467 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    1,719
    1,107
    403
    152
    86
See reviews for
1,201
1,058
43
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (609)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (3467)
  • Mar-May only
    (978)
  • Jun-Aug only
    (940)
  • Sep-Nov only
    (701)
  • Dec-Feb only
    (848)
All months
There are newer reviews for Iberostar Paraiso del Mar
See the most recent reviews
Erie, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Had a wonderful family vacation with my family of 5 this past July (kids ages 18-20-21). Booked through Apple vacation and the 8 days went very smooth. Flights out of Pittsburgh on time/comfortable, transfers to the hotel on time and very helpful, reliable and entertaining, then the greeting at the Del Mar was perfect. From minute one to the final... More 

Was this review helpful? Yes 3
Littleton, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed in bldg 13 close to beach which is what we wanted. Nice activities and plenty of room on the beach. Pool area very large and nice. grounds very nice workers are friendly and helpful Bartenders down at beach know your name and what you drink. Entertainment people do a great job of getting you involved.mediterranean restaurant was our favorite,... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

DON'T FORGET YOUR BUG REPELLENT! The mosquitos are REAL! They got me when I was checking in. If you are coming from the U.S. and don't have global service get the WiFi (it's an extra charge). For 7 days its $35, for 5 its $25. The Wifi was probably the one CON that I had about this place. I had... More 

Was this review helpful? Yes 2
Blue Springs, Missouri
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Staff is great, scenery is beautiful, however if we were booking again we would choose another property. Lots of walking but we did always have golf carts come around fairly often. Food was fair. Japanese was the best restaurant by far. We had a 7 night stay but we're only allowed 3 reservations. They said we could check back daily... More 

Was this review helpful? Yes
Bellwood, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

We were here with a wedding party, and it was a fantastic time! It's a huge resort, but you see a lot of the same staff so it doesn't feel like you are one of millions. The staff was very friendly and entertaining at the pool. The rooms are clean (not super up to date though), and if you prefer... More 

Was this review helpful? Yes
Annapolis, Maryland
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our first time to Mexico despite being world travelers. We had an amazing visit. The del mar was the perfect price point for us. Not to $$ that if we didn't like it we would regret it but just right! Apple did a good job booking this. First advice: set your expectations. This is a good family hotel. Not the... More 

Was this review helpful? Yes 3
DeSoto, Texas
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Great staff however there food was worse than eating in the United States. I understand it is a resort but who doesn't want authentic Mexican food. There were cigarette smoke butts and smoke every where. 2 grand for a week of bad food and smoke. Seaweed was up to my calf.

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, On behalf of the Management and staff of IBEROSTAR Paraiso del Mar, we want to thank you for investing your time to share your personal opinion about your recent stay with us. We are glad to know that our staff was great, your recognition is the highest motivation we can have, thank you for your special highlight. In... More 

Cumberland
1 review
4 of 5 stars Reviewed 2 weeks ago

This was my daughter and my first trip to an Iberostar resort. We had heard many good things. I was not disappointed. It was a large resort which at times was very overwhelming. The pool was beautiful. The staff was very kind. My room was clean. The food was okay, but there was always something that one could eat. The... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes
quepos
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have stayed in a few all inclussive resorts in the riviera. I'll give a couple good and bad points of this resort. The staff seemed very nice and hard working. I can only imagine (and witnessed) some of the idiocy they have to put up with as far as rude and primitive clients. Embarrasing, but that's another issue. We... More 

Was this review helpful? Yes 2
Philadelphia, Pennsylvania
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Overall, this hotel is below average but could have easily earned a very good rating if the service was a little better and if the staff was a little friendlier. The grounds of the hotel itself were beautiful and well kept and the pools were amazing. The beach was full of seaweed and wasn't as nice as I had expected.... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Great time(22)
  • Very nice(18)
  • Golf cart(16)
  • Room service(12)
  • Specialty restaurant(11)
  • Star Friends(11)
  • Steak house(11)
  • Riviera Maya(7)
  • Pool bar(6)
  • Main buffet(5)
Questions? Get answers from hotel staff and past guests. Ask a question

3,630 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3260)
Viewed
Dining (213)
Viewed
Hotel & grounds (745)
Viewed
Pool/beach area (911)
Viewed
Room/suite (237)
Viewed
View from room (89)
Viewed
Family/play areas (30)
Viewed
Bathroom (10)
Viewed
Business center/function rooms (15)
Viewed
0:44
Videos (19)
Viewed
Other (991)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (349)
Viewed
Amenities (4)
Viewed
Beach (22)
Viewed
Double Standard Room (48)
Viewed
Pool (39)
Viewed
Presidential Suite (116)
Viewed
Restaurants and Bars (47)
Viewed
Standard Room (44)
Viewed
The Hotel (29)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Other (21)
Check In Check Out
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
0.0 mi away
Iberostar Paraiso Beach
Iberostar Paraiso Beach
#5 of 10 in Playa Paraiso
4.0 of 5 stars 3,336 reviews
0.1 mi away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#4 of 10 in Playa Paraiso
4.5 of 5 stars 4,336 reviews
0.3 mi away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 10 in Playa Paraiso
4.5 of 5 stars 4,069 reviews
Show Prices
Show Prices
Show Prices
0.2 mi away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#6 of 10 in Playa Paraiso
4.5 of 5 stars 3,365 reviews
1.0 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
4.5 of 5 stars 8,411 reviews
13.9 mi away
Iberostar Tucan Hotel
Iberostar Tucan Hotel
#44 of 201 in Playa del Carmen
4.5 of 5 stars 5,007 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay