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Iberostar Paraiso del Mar

Travelers' Choice award winner
Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
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Iberostar Paraiso del Mar
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3,472 Reviews from our TripAdvisor Community

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Traveler rating
    1,720
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    152
    86
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1,203
1,060
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17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (610)
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    (978)
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Orlando, Florida
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We booked through the hotel direct and got our flights directly from the airline sites. We traveled at the end of July and all together we paid 1400 for two people, round trip from Orlando 4 days 3 nights. The hotel is very nice, the grounds are spotless, there is interesting wild life roaming around. Upon checking in our room... More 

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Pittsburgh, Pennsylvania
1 review
4 of 5 stars Reviewed 2 days ago NEW

We went as a family vacation with 2 teenage boys. The resort is very big, which makes it a little inconvenient to get around even though there is a shuttle. The grounds are beautiful with a lot of nature including animals. The pool is huge but if you want a chair you better get your towel down by 8:00am or... More 

Was this review helpful? Yes 1
Bensalem
1 review
3 of 5 stars Reviewed 3 days ago NEW

Good: The resort is huge, the pool is amazing and the food at the restaurants was great. The pool staff and activities were fun. Bad: Nobody tells you that you only get a certain # of reservations at the restaurants based on the # of nights you stay, otherwise you're expected to go to the buffet. Lunches/buffet options weren't great.... More 

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Was this review helpful? Yes 2
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We went with a huge group for Thanksgiving. The resort itself was nice. The kids loved the wave pool and being able to get smoothies at the bar. The food was terrible. My husband and I both got sick. A trip to the spa is worth it. We had a wonderful massage. Probably won't be back here.

Was this review helpful? Yes 3
Lisbon, Portugal
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Resort is beautiful, with wild nature untouched and that's really good. Buffet food is incredible. Good choices and offering. Rooms are good. The beach is lovely but there was a problem (all cancun- PdC area) with seaweed). Gym is excellent with the best staff! The not so good things: We stayed for 15 nights and booked 2 double bed rooms.... More 

Was this review helpful? Yes 1
Pottstown, Pennsylvania
1 review
5 of 5 stars Reviewed 5 days ago NEW

This place is amazing! Don't listen to the negative reviews. I read them for weeks and wasn't sure what to expect. The hotel is gorgeous. My husband and I were in building 11 and loved it. Balcony faced the pool. Short walk to the beach and pool. We took the golf carts to the lobby. Beach did Have seaweed but... More 

Was this review helpful? Yes 8
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Where do I start as to how bad this hotel is. False advertising, Food is inedible, Customer Service was non-existant. Could never feel good about recommending this hotel. Pool was not refreshing at all - it was 85 degrees. They charge 35.00 for internet for each device - for internet that is slower than dial up. Air conditioner did not... More 

Was this review helpful? Yes 2
New York City, New York
1 review
2 of 5 stars Reviewed 5 days ago NEW

This was a family vacation consisting of 3 families with 5 children ranging in ages from 11 to 21. If you are looking for 5-star accommodations, you won't find them here. The rooms were not clean; there were lizards, bugs, and water which smelled like raw sewage. As for the restaurants, if you could actually get the reservations you were... More 

Was this review helpful? Yes 1
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a great place to stay with our group! We traveled with our 18 year old sons..and we had 18 people in our group. We enjoyed everything about the resort and I would recommend it! The service and staff were attentive and entertaining. The buffet restaurants were good. We ate at the Hibachi and Mediterranean specialty restaurants and I... More 

Was this review helpful? Yes 4
Freehold, New Jersey
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Went with a family of five, Mom, Dad, two girls 11 and 9 and Nonna. Nonna needed a push walker with the wheels which was readily available and in her hands within an hour. We were able to grab shuttles for long trips to the shopping center, etc, but she mostly got around fine even though there is a good... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Great time(22)
  • Very nice(18)
  • Golf cart(16)
  • Room service(12)
  • Specialty restaurant(11)
  • Star Friends(11)
  • Steak house(11)
  • Riviera Maya(7)
  • Pool bar(6)
  • Main buffet(5)
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3,630 photos of this hotel

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Dining (213)
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Hotel & grounds (745)
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Pool/beach area (911)
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Room/suite (237)
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View from room (89)
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Family/play areas (30)
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Bathroom (10)
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Business center/function rooms (15)
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Other (991)

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Amenities (4)
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Beach (22)
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Double Standard Room (48)
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Pool (39)
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Presidential Suite (116)
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Restaurants and Bars (47)
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Standard Room (44)
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The Hotel (29)

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