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All 10 Playa Paraiso hotels

Iberostar Paraiso del Mar

3.5 of 5 Resort (All-Inclusive)   |   Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
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Ranked #4 of 10 Hotels in Playa Paraiso
A recent review
5 of 5 stars reviewed yesterday
biznjill Frankfort, Kentucky
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2,921 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Frankfort, Kentucky
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Traveled to the Iberostar Paraiso del Mar Sept.7-14 via Vacation Express. The best reviews are the ones that do not expect the Ritz for $10 a day. We have visited countless resorts All Inclusive resorts in Aruba, Punta Cana, Cancun and Riviera Maya. I will not disparage any of them, as they were all great vacations. HOWEVER- The Iberostar Paraiso... More

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Frankfort, Kentucky
1 review
4 of 5 stars Reviewed yesterday NEW

Loved the Quiet Pool with the cabanas and bar. Would like to see hand rails entering and exiting the pool stairs in the Quiet Pool as most other areas of the pool system have them. Great staff, entire premise was spotless. A tip goes a long way here. The shows at night were fun. Would like to see a rating... More

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Reading, PA
Contributor
11 reviews 11 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We absolutely love this resort. A visit again for us August 31- Sept 5th. Hate seeing all the bad reviews. This will be our sixth visit. Grounds are beautiful and well taken care of. We like the improvements they are making around the resort, such as some new lounge chairs, the serpents in the pool and the screened in "El... More

Was this review helpful? Yes 3
A TripAdvisor Member
5 of 5 stars Reviewed 5 days ago NEW

Excellent food, friendly staff,beautiful surroundings...what else can expect someone on his vacation? Also,it was near Playa del Carmen and Cancun,so easy for anyone to get there with a van or a bus. The buffets offered a great variety of food which was delicious.The only difficulty was the communication in English with some people of the staff but you can look... More

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, On behalf of IBEROSTAR Paraiso del Mar we would like to thank you for your recent stay and for choosing us for your vacation. This is the type of comments we love to receive from our guests after a wonderful stay as they motivate us to improve our service daily. It is gratifying to read that your vacation... More

Davenport, Iowa
Senior Contributor
46 reviews 46 reviews
8 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago

Ok... Let's get started. 1) All inclusive 2) Food was very good and tasty 3) Cockroach and ants in room. (couldn't get any action when I called front desk). 4) the cockroach I killed stayed on the floor for two days. 5) half empty in Sept. I can't imagine it twice as full in winter. 6) had problems with Olympic... More

Was this review helpful? Yes 3
us
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

overall nice vacation. beach was not great it had rocks and the water had seaweeds and the pool is slippery. What i did not like was the smoking in the concert area and the cats roaming in the dining area. No one could tell me why cats were in the dining area. Did they have a rodent problem?? I don't... More

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, On behalf of the management and staff of IBEROSTAR Paraiso del Mar we would like to thank you for choosing us to spend your vacation. We appreciate your invaluable feedback since it provides essential information for us to evaluate our service. Concerning your comment about the smoking areas, we follow the Mexican Law which states that smoking is... More

Wilmington, Ohio
Reviewer
5 reviews 5 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Hi my husband and I went the first week of sept for a week.. there was three couples and a single guy in our group.. At check in I freaked out because we requested via email and our travel agent to be in the same building and we were not in the same building as the rest of our group... More

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, First of all we would like to thank you for sharing your wonderful feedback with us and other travelers on Trip Advisor. We are glad that you mentioned your vacation was incredible, and that you had a wonderful time at our hotel. It is great to know that the Reception fulfilled your requests since it depends on availability,... More

cincinnati
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our room was great, food was great, drinks were wonderful, the Star friends kept the party going and were incredibly interactive. It is a big resort so it was pretty easy to get lost. The beds and pillows were pretty uncomfortable though so bring your own pillows if you can.

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Paraiso del Mar, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR for your vacations; it is very satisfying to know that your vacation was great and that you liked your room, the food and drinks. We appreciate your special mention of our Animation staff and their hard work. They will be happy to know that they contributed to an unforgettable... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I recently stayed at this resort Iberostar Paraiso Del Mar 8/30/2014 thru 9/4/2014. The transfer from the airport was convenient however the apple reps were more concerned with getting people to buy drinks than getting people on the bus. Therefore after a long flight we waited on a hot bus ( it did have air just not very good) for... More

Was this review helpful? Yes 2
Rockford, Illinois
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We've stayed at several resorts throughout the Riviera Maya and the Iberostar Del Mar by far has one of the best beaches and pools. This resort is beautiful with beautiful walking paths down to the beach. Some reviews have said the walk is too far. With this being an all inclusive where the drink and food is never ending a... More

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Hotel Summarization (Beta)

What travelers say

  • Great time(23)
  • Very nice(20)
  • Golf cart(17)
  • Steak house(13)
  • Room service(12)
  • Specialty restaurant(12)
  • Star Friends(11)
  • Riviera Maya(8)
  • Grounds were beautiful(7)
  • Ice cream(6)

Additional Information about Iberostar Paraiso del Mar

Address: Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Iberostar Paraiso del Mar 3.5*
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
Iberostar Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico

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