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Iberostar Paraiso del Mar

3.5 of 5 Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
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Iberostar Paraiso del Mar
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Iberostar Paraiso del Mar
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3,095 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, Massachusetts
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

The grounds, beach, pools, and common spaces are beautiful, well kept, and meticulously cleaned. We went over Christmas and the place was very full and there were sometimes lines for things such as special foods or the front desk. You were always surrounded by people - if you are looking for a tranquil time on a deserted beach or sedate,... More 

Was this review helpful? Yes 1
Colorado City, Colorado
1 review
3 of 5 stars Reviewed yesterday NEW

This hotel is nothing special. The food became tiresome very quickly - so do take advantage of the specialty restaurants for a break from the ordinary. The coffee pot in our room was broken and we asked about a replacement many times. They always said "right away" but never replaced it. The resort is very large - lot's of walking.... More 

Review collected in partnership with Iberostar

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North Vancouver, Canada
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

First the great: huge resort, incredibly well kept, roaming peacocks, great pools/ocean/food and drink availability. Fab. staff. The good: the food at the buffet was good but not great. Special restaurants of mixed quality too (e.g. Meat restaurant gross, Japanese really good). The so-so to bad: the rooms (at least mine) unacceptably stuffy and bad smelling. Bedding smelled of cat... More 

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Lloydminster, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Resort is big. The grounds are beautiful, the food was great. The service was really good, even if you didn't tip all the time. The only down fall for us was the ocean was really rough, huge waves. It may have been the time of year (beginning of Dec). Overall excellent resort.

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Toronto, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

we had the best time with my family, the resort is really a paradise, landscaping makes everyday a breathtaking experience, food is excellent, customer service at the restaurants very friendly, transportation and overall, but to mention above all, the entertrainment team made our holidays a really joyfull time, where we enter to the resort as customers and came out as... More 

Was this review helpful? Yes 2
Sault Ste. Marie, Michigan
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

The first resort I've ever been to, the bartenders jorge, demetrio, and ricardo are absolutely the best! Especially jorge he was such a sweetheart! Every worker was incredibly friendly. I didn't want to leave to be honest ;)

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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

EXCELLENT service,facilites,food and fun.We highly recommend! We will go back again. Great for families with or without children. Great place for people traveling alone. The staff was incredibly nice and accomodating.

Review collected in partnership with Iberostar

Was this review helpful? Yes 2
Toronto, Ontario
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Every thing is excellent, especial the staff are all very helpful. Also you can easily book tours from the hotel. The only thing we are not enjoy is the smell in the room. But with enough tequila shots this is really a minor considered.

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Shelton, Connecticut
2 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

My family (3 grand kids, two kids, daughter-in-law, and my wife and I) just got back from an 8 day trip to the Del Mar. Everyone had a great time. A week before we were scheduled to arrive,I emailed the hotel requesting that our three rooms be in the same building same floor. When we arrived at reception not only... More 

Was this review helpful? Yes 5
Danville, Alabama
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

My paperwork stated $200.00 Resort Credit. Once down there nobody tells you what it is or how to get it. Iberostar said my travel agent should of told me, and I should have been given coupons, In the end I got nothing. I later found out $50.00 was for an upgrade to my room. If I was told at checkin... More 

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Hotel Summarization (Beta)

What travelers say

  • Great time(23)
  • Very nice(20)
  • Golf cart(17)
  • Steak house(13)
  • Room service(12)
  • Specialty restaurant(12)
  • Star Friends(11)
  • Riviera Maya(8)
  • Grounds were beautiful(7)
  • Pool bar(6)

Additional Information about Iberostar Paraiso del Mar

Address: Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Iberostar Paraiso del Mar 3.5*
Number of rooms: 388
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
Iberostar Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#3 Spa Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#4 Family Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso

3,318 photos of this hotel

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Room/suite (225)
Pool/beach area (842)
Hotel & grounds (661)
Dining (189)
View from room (85)
Family/play areas (29)
Videos (19)
Business center/function rooms (15)
Bathroom (10)
Other (893)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (349)
Amenities (4)
Beach (22)
Double Standard Room (48)
Pool (39)
Presidential Suite (116)
Restaurants and Bars (47)
Standard Room (44)
The Hotel (29)

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