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Iberostar Paraiso del Mar

Travelers' Choice award winner
Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
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Iberostar Paraiso del Mar
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Iberostar Paraiso del Mar
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3,362 Reviews from our TripAdvisor Community

Traveler rating
    1,683
    1,073
    377
    146
    83
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1,144
1,027
42
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati,OH
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

We visited last year, and we went to another resort this year and missed this place so much. The food was eh, but the employees and entertainment team were amazing and made the trip truly UNFORGETABLE. Large resort with large and beautiful beachy grounds. I will definitely be back!!!

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Exton, Pennsylvania
1 review
4 of 5 stars Reviewed yesterday NEW

My husband and I stayed at the Iberostar Paraiso Del Mar with friends of ours for 7 nights (Saturday - Saturday). Upon arrival we were warmly greeted offered a beverage and checked-in. Our rooms happened to be ready even though hew were early for check-in but we did end up having to wait as we requested to have rooms near... More 

Review collected in partnership with Iberostar

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Austin, Texas
1 review
5 of 5 stars Reviewed yesterday NEW

This vacation was the first one that my husband and I have taken together! It was wonderful! The staff at the resort was helpful and kind! They were all also very professional. The room was great!!! (Make sure you lock ALL your money and important items in the safe...my fault that we mad a little problem!!) the food was great... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Johnsburg, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was our first stay at the Paraiso Del Mar but have stayed at the Iberostar Tucan on 4 previous vacations and loved it, well Iberostar definitely lived up to our expectations with this resort. The resort was spotless and the entire staff was awesome. We stayed in building 15 which I feel was the perfect location right in the... More 

Was this review helpful? Yes 2
Vancouver, Canada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just returned from a 7 day guys trip at this resort. Overall it was very clean, housekeeping was prompt, wait staff and bartenders were friendly and always there when you needed them. Did not hear anyone complaining at all. The beach had a lot of seaweed but this is no reflection on the resort, it is simply that time of... More 

Was this review helpful? Yes 4
Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This was a wonderful vacation. We were a group of 15 and we were easily accommodated in everything we wanted to do. The entire property is simply gorgeous and the staff couldn't be any better. They are always catering to your every wish. Everyone in our group said they would return and I know we will. We actually felt at... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This resort was mediocre at best. The food was subpar, even at the nicer restaurants. The service was pretty good if you got to know the workers, but at times it was horrible. Several times throughout the trip they accused people in our group of breaking things that they did not break. They wrongfully accused me of breaking a door... More 

Was this review helpful? Yes 4
Oak Lawn, Illinois
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The grounds were nice, pools nice but by six a.m., the majority of the pool chairs already had towels on them. Food was good but nothing spectacular. Employees were very nice and helpful. My only real complaint was the huge number of high school senior trips at this resort. I am a high school teacher so I like teenagers, but... More 

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff was very friendly. The rooms were nice. I was in building 11. I loved being that close to the beach. I didn't mind walking to the front, when I had to. The dive shop, Dressel Divers was very fun and professional. I totally recommend this resort.

Was this review helpful? Yes 2
Lawrenceburg, Indiana
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The resort looked nice from outside, like all of them do, but inside was a different experience. First thing the room, it was a good size, & clean. Our room didn't have a very good view from the balcony, but I'm sure if we would have paid a little extra that would have made a difference. The room did not... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 4
Hotel Review Summarization

What travelers say

  • Great time(22)
  • Very nice(18)
  • Golf cart(16)
  • Room service(12)
  • Specialty restaurant(11)
  • Star Friends(11)
  • Steak house(11)
  • Riviera Maya(7)
  • Pool bar(6)
  • Main buffet(5)
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Double Standard Room (48)
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Presidential Suite (116)
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