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Iberostar Paraiso del Mar

Travelers' Choice award winner
Carrt. Chetumal-Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710 , Mexico
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1 room 1 guest
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Iberostar Paraiso del Mar
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3,541 Reviews from our TripAdvisor Community

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Traveler rating
    1,749
    1,134
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    89
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1,243
1,073
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (620)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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  • Polish first
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  • All months
    (3541)
  • Mar-May only
    (978)
  • Jun-Aug only
    (1004)
  • Sep-Nov only
    (711)
  • Dec-Feb only
    (848)
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Calgary, Alberta
1 review
3 of 5 stars Reviewed yesterday NEW

Aged facility, looking old, staff is 50/50 some have great customer service approach, other should find a job where they don't have to deal with customers. Food was consistently great for an all inclusive. Dinning facilities, food, beverages, and staff were great. Front desk staff haves poor customer service skills. I not only received a poor treatment but observed other... More 

Review collected in partnership with Iberostar

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Bay Village, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

We visited Paraiso Del Mar as a family of 4 (2 adults, 2 teens). We have no complaints about the grounds (beautiful and well-kept), our guest room (comfortable and spacious enough for all of us and our stuff), the activities available, or the beach. Based on this, you're probably wondering, "Why only 2 out of 5?" Wonder no more: Paraiso... More 

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New York, NY
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed about a week in at the end of August. Overall, it's a large resort with lots of activities. If you're looking to chill out and relax, this is probably not the place for you. Overall, I would not return to Del Mar again but would consider Lindo or Maya, the "higher end" properties that have more of the services... More 

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Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We went ending september, after all the summer crowds, so stay was extremely pleasant; we had dinner reservations every night we wanted (didn had reservations problems and didnt mattered that we had less tickets than those actually used), the food! any of the restaurants, even the buffet are some of the best you can get in the area. The pool... More 

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Forest Lake, Minnesota
1 review
5 of 5 stars Reviewed 2 days ago NEW

Four of us just got back from a Girls' Only Vacation. The pools were awesome, food was great, accommodations were as expected, hard liquor was watered down in drinks, staff was all around AMAZING! Everyone was friendly and helpful, and these incredible staff members stood head & shoulders above the rest: Ivan Valero (concierge) - FANTASTIC customer service Jose (front... More 

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Hagerstown, Maryland
1 review
4 of 5 stars Reviewed 2 days ago NEW

My first time to Mexico and I was not disappointed. The customer service at this hotel is outstanding. The property is very well maintained. There are numerous pools to choose from, including a lazy river. Be prepared to walk though. It may take some time to figure out where things are, but there are shuttles available. Overall, a very good... More 

Review collected in partnership with Iberostar

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Plainfield
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

We have several good and bad things to say about this resort. Starting with the bad first. Prepare to be upsold on everything before you get to your room. The TV is upgradeable with wifi for $25 pp/pn. Without upgrade wifi will cost you about $7 pp/pd per device. High pressure sales at the airport and as soon as you... More 

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Iberostar Del Mar for 7 nights the last week of August and here are my thoughts and opinions. Staff - Exceptional and want to give a shout out to Marco at El Faro, he is a great guy and does a great job. All of the staff did an exceptional job and were very friendly. Food... More 

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Playa Paraiso
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Just returned from a wonderful family vacation here. The Iberostar Paraiso del Mar is located on a massive property belonging to Iberostar with several hotels. The beach area is spectacular leaves nothing to be desired with lots of chaise loungers and palapas and wonderful, warm water with respectable snorkeling right off the beach. Tireless maintenance crews keep the beach seaweed... More 

Review collected in partnership with Iberostar.com

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Butler, Pennsylvania
Level Contributor
1 review
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I am a single mother who traveled with my 15 year old son. This was our first trip out of the country. I have been thinking about writing this review since we returned on August 24th but just couldnt find the words to express the unbelievable trip we had. Check in was awesome! We arrived late morning and were able... More 

Was this review helpful? Yes 13
Hotel Review Summarization

What travelers say

  • Great time(22)
  • Very nice(18)
  • Golf cart(16)
  • Room service(12)
  • Specialty restaurant(11)
  • Star Friends(11)
  • Steak house(11)
  • Riviera Maya(7)
  • Pool bar(6)
  • Main buffet(5)
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3,690 photos of this hotel

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Pool/beach area (918)
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Hotel & grounds (746)
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Dining (216)
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Bathroom (11)
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Room/suite (237)
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View from room (89)
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Family/play areas (30)
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Business center/function rooms (15)
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Other (1039)

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Amenities (4)
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Beach (22)
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Double Standard Room (48)
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Pool (39)
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Presidential Suite (116)
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Restaurants and Bars (47)
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Standard Room (44)
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The Hotel (29)

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