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Mayan Palace Riviera Maya

Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Mayan Palace Riviera Maya
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2,292 reviews from our community

Traveler rating
    859
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    299
    184
    245
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747
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami, Florida
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We arrived Saturday around 2 pm. Check in was smooth, we requested a room closer to the pool and we given a suite in Bldg 6. Not to far from the pool. The room was nice very spacious for a family of 4. Had a perfect small kitchen with a little refrigerator to have some food in the room. They... More 

Was this review helpful? Yes 5
Barrie, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This was our first trip to the Pacific Coast of Mexico. Resort was spectacular. Ocean was nice (not as good as Cancun). We booked through RCI and were happy with the Kitchen. Good range of restaurants, and really enjoyed the Lazy River.

Was this review helpful? Yes 3
marysville
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were owners of this resort. Notice the past tense. We purchased 5 years ago and usually traded to travel elsewhere. This was our first time returning. This is a beautiful resort but I will never stay there again. One would think an owner would have some benefits? Not! We requested a room closer to the pool since we had... More 

Was this review helpful? Yes 5
New Braunfels, Texas
Reviewer
5 reviews 5 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I booked an anniversary trip before reading the reviews, then after reading so many negative reviews we were prepared to arrive in hell, what we found is complete heaven. Here’s the thing, if you are severely out of shape, physically disabled or have problems walking for moderate distances then this resort is probably not for you. It... More 

Was this review helpful? Yes 7
Houston, Texas
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The resort is beatiful, and the food is fantastic. There are happy hours at various locations throughout the resort and a drink of the day is offered daily at two for one. I want to recognize several employees who provided excellent service. Felipe (a bartender at the Wine Bar), Maria Luisa (the concierge reservation desk at the poolside), Jose Manuel... More 

Was this review helpful? Yes 6
Top Contributor
74 reviews 74 reviews
24 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

i have been a member of the Grand Mayan Resort for over 10 years. Every time I visit the resort there is something new. The staff works tirelessly to keep the resort pristine, however, on this visit my husband and I noticed the enormous Mayan Palace pool is in need of some tile repair and we were surprised to find... More 

Was this review helpful? Yes 4
Minneapolis, Minnesota
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

My first time to Mexico and it could not be any better. The Mayan Palace Mayan Riviera is fabulous! Great pool. Great service and great food. They took very good care of us. Our room was very clean every day!

Was this review helpful? Yes 4
Portland, Oregon
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Huge resort with lush tropical surroundings and perfectly manicured grounds. We stayed for a week in building 4 which imo was a perfect walk to get to the main pools/restaurants etc.. We had friends in building 12 and it always took them 10 minutes or longer to meet up. All the restaurants have delicious food and we thought were reasonably... More 

Was this review helpful? Yes 3
Ellensburg, Washington
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Mayan Palace is a great place to stay. About 40 minutes south of the Cancun airport, it is easy to get to. 30 minutes south of the resort you can visit beautiful Playa del Carmen, and take a ferry from there to the island of Cozumel. Or you can catch a local collective (community transportation) on the highway outside the... More 

Was this review helpful? Yes 2
Red Deer, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We stayed at the Mayan Palace last Feb and absolutely hated the resort! It was extremely huge and also didn't allow for us to have the option for all-inclusive....because of this, we had to sign for absolutely everything that we bought or ordered!! We found the room to be below standard, with only double beds for an option, old and... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Time share(24)
  • Very nice(17)
  • Pool area(16)
  • Timeshare presentation(9)
  • Golf course(6)
  • Happy Hour(6)
  • Maid service(5)
  • Very good(4)
  • Bedroom suite(3)
  • Cancun airport(3)
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