We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 10 Playa Paraiso hotels

Mayan Palace Riviera Maya

Save
You added Mayan Palace Riviera Maya to your Saves list
5.0 of 5 Resort   |   Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Hotel amenities
Mayan Palace Riviera Maya
Ranked #10 of 10 Hotels in Playa Paraiso
We can't find prices for this hotel
Our online travel partners don't provide prices for this hotel, but we can search other options in Playa Paraiso
Check In Check Out
Write a Review

2,182 reviews from our community

Traveler rating
    804
    672
    289
    176
    241
See reviews for
705
604
15
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (370)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (2182)
  • Mar-May only
    (546)
  • Jun-Aug only
    (499)
  • Sep-Nov only
    (499)
  • Dec-Feb only
    (638)
All months
Portland, Oregon
Top Contributor
59 reviews 59 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW via mobile

My boyfriend and I stayed here as an exchange from the Sea Garden. They do not have that level here so they allowed us to make a one time upgrade to the Mayan Palace at the location in Playa del Carmen. Checking in was easy. You do have to give them a credit card to cover everything you spend at... More 

Was this review helpful? Yes 8
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Allo602 : We are grateful for your taking the time to write a detailed review about your experience about your visit at Mayan Palace. We are glad to learn you enjoyed our pools. Thank you as well for your kind words about some our staff, as we consider them one of our biggest assets. However, we are disappointed that... More 

Surprise, Arizona
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

We stayed at the Mayan Palace from Jan. 3-10th 2015. While the facilities were very nice and clean, they were a little over whelming for us. And there were no clocks in the room, which made getting to appointments a little trying. The beach was very disappointing. Overall the staff were pleasant and helpful; but the sales were very overpowering... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear pjheinz57 : Thank you for choosing Mayan Palace for your vacation and for sharing your review with us. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed the facilities. We are surprised to learn about the inconveniences experienced. Your... More 

1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I read a number of reviews prior to our stay and can say that the extremely negative reviews are without factual support. The resort is large but very well maintained and extremely clean. We rented another person's timeshare and the cost was very reasonable. Pool is great! If you are an ocean lover you might be disappointed because this area... More 

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Michael B : Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review with us. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the pools and grounds. Comments like yours inspire us to continue creating ideal vacation experiences. We truly look forward to... More 

coatesville, pa
Reviewer
5 reviews 5 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed at the Mayan Palace through my travel club, travel advantage network (TAN) from January 11 through January 18 and I had a wonderful time. My friend and I arrived at the resort at about 10:30 AM and even though check-in wasn't until 5 PM, we were able to get into our room right away. The female employee at... More 

Was this review helpful? Yes 11
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear scamperbuddy : Thank you for taking the time to provide us your feedback about your past stay with us at The Grand Mayan. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Your comments are always welcomed. We always like to hear about our guests’ experiences since it... More 

Coalville, Utah
Top Contributor
74 reviews 74 reviews
23 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We just got home from a week in a 2 bed 2 bath room. We went with another family and it was ample space for 8 of us. There have been a lot of upgrades to the hotel and surrounding area since we've been here- we loved the new pathways through the jungle to the pool and beach. The beach... More 

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear jillerjo : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our facilities and accommodations. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure... More 

Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Just stayed here with family, Do not waste your time . This place is to large unless you are staying right next to pool or beach you will have a 30 minute walk to water. You cannot eat at just any restaurant even if you are going to pay cash to eat there. You can only use the part of... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear jefferyies : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. Most of the feedback provided by our guests is excellent; nonetheless, we are always looking for opportunities to exceed our guests' expectations. Comments like yours are an incentive to continue perfecting our performance. We would like to... More 

Philadelphia, Pennsylvania
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We spent a week in a 2-bed/2-bath condo and loved everything about the Mayan Palace. The sparkling pool is fun and action-packed while the picturesque beach is more laid back... yet with plenty of activities at both. The entire resort is squeaky clean and the staff extremely accommodating: from poolside service to tour organization to housekeeping issues. Special shout out... More 

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear PJCline : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need... More 

Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for a week and loved the sunshine. The Mayan Palace was pretty crowded. We had a hard time finding a chair for the beach each day. All the hallways echo so it was hard to stay asleep once all the drunk people returned from partying or is a child was crying. The restaurants were busy too- there... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Teresa H : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. It appears as though not all your expectations were met. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. Your feedback is always welcomed. With all... More 

Brier, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A very large resort, with outstanding staff. Place is well maintained, and everyone is so friendly. Only downside is the drinks are VERY expensive, but we went to the store and bought our own so it wasn't a big deal. They will treat you like a king. We bought a timeshare here, but allocate several hours if you go to... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Don952 : We are pleased you chose to stay at Mayan Palace for your vacation. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we... More 

minneapolis
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here using a friends time share so I got quite the deal ! With that being said I found the hotel to be very clean. I stayed in a 2 bedroom and there was ample space. There was a small kitchenette with 2 burners. The restaurants were good, not great but good. The drinks were ok, most very... More 

Was this review helpful? Yes 6
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear minniapplegal : We truly appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. Rest assured that your feedback will be taken into consideration as it helps us to provide you everything that you need to make the most of your vacation. We are constantly striving to achieve the highest level... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Mayan Palace Riviera Maya? Share your experiences!

Write a Review Add Photos & Videos

Hotel Summarization (Beta)

What travelers say

  • Time share(36)
  • Pool area(23)
  • Very nice(22)
  • Timeshare presentation(16)
  • Happy Hour(11)
  • Golf course(10)
  • Bedroom suite(6)
  • Maid service(6)
  • Free breakfast(6)
  • Cancun airport(4)

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:5 star — Mayan Palace Riviera Maya 5*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico
Hotel Style:
#7 Luxury Hotel in Playa Paraiso
#8 On the Beach Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso

1,701 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (1629)
Viewed
Pool/beach area (567)
Viewed
Room/suite (135)
Viewed
Hotel & grounds (240)
Viewed
Dining (110)
Viewed
Family/play areas (23)
Viewed
View from room (39)
Viewed
Bathroom (8)
Viewed
Business center/function rooms (3)
Viewed
Other (504)

Management photos: Courtesy of the property manager

Viewed
All management photos (72)
Viewed
Hotel & grounds (15)
Viewed
Dining (15)
Viewed
Pool/beach area (3)
Viewed
Room/suite (4)
Viewed
Other (35)
Hotels you might also like...
Check In Check Out
Price Your Stay