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All 10 Playa Paraiso hotels

Mayan Palace Riviera Maya

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5.0 of 5 Resort   |   Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
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Mayan Palace Riviera Maya
Ranked #10 of 10 hotels in Playa Paraiso
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2,004 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
Date | Rating
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English first
Denver, Colorado
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

First the good this place is clean the staff is great and attentive. The pool was big but warm like bath water . Now the bad its a NO CASH RESORT so you the charge everything to your room and pay at the end of you vacation . If you didn't buy the all inclusive package the food and drinks... More

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Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I just spent a week at Mayan Palace with my wife and two girls and we are very happy with our experience. The hotel is beautiful, clean and the staff is very helpful, polite and the service is good. So why four dots and not five? Well, the place isn't perfect, there are a few small things that could have... More

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I would definitely come back again. It's awesome to get complimentary shuttle from airport. The rooms are remarkably clean and the swimming pools are amazing. One side if the beach is rocky but the other side doesn't seem so. There's lots of fishes to see for snorkeling. Lots of activities and the service staffs are extremely friendly. Walk out to... More

Was this review helpful? Yes 3
Calgary
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

There were human feces at one of the pools and the hotel did not have a proper protocol to address this type of events, it took 4 hrs to get someone from management to show up!! And I was shocked to learn that you have to pay to get wi-fi!! For $500+ the night for the cheapest room you would... More

Was this review helpful? Yes 2
Riverside, California
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

Parking was beyond horrible! The Mayan Palace is on a compound that houses 3 other resorts and all share one tiny parking lot roughly a 10 minute drive from the lobby. First, you must drop off your family at the lobby, wait no less than 10 minutes and up to 25 minutes for a shuttle for you to follow to... More

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Joey H : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. All the same, we are disappointed that we were unable to meet your expectations to the fullest. Rest assured that your comments will be taken into consideration and will be shared with all areas concerned in order... More

Oakley, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We own a timeshare here and compared to other timeshares we have been to, this one is the best. Our family has stayed here several times (once a year, except for this year we went to Kona) and the quality of service and the attentiveness of the staff never stops to amaze me. The Mayan Palace is in central location... More

Was this review helpful? Yes 6
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Jo-and-Jay-Jeremy : We really appreciate the time you have taken to share with us your detailed impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our facilities, the accommodations and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience... More

Austin, Texas
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent some time at the Mayan Palace in June this year and were blown away. The pools are AMAZING and the resort is incredibly quiet and relaxing. My husband and I spent some time snorkeling right of the beach near the resort and saw some beautiful fish. We enjoyed the massive breakfast buffet and thought the selection and quality... More

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Janell G: We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are pleased you enjoyed our pools and that you found our property to be beautiful. Your comments are always welcomed. Our primary goal is to ensure you are able to relax during your much deserved vacation.... More

Becker, Minnesota
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent resort for anyone. We had two teens with us, but saw a variety of families and age groups. The pools are endless and fun. Plenty of space for everyone. The pool bars had great service, too. The beach had plenty of chaise lounge chairs. The beach wasn't for swimming, but the view was great and they offered water sports.... More

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Eileen P : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are so glad you had a blast with your family enjoying our pools, restaurants and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever.... More

Scottsdale, Arizona, United States
2 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I would suggest to all staying at this destination to have a rental car. We always rent one and it is well worth it. It allows you to shop for snacks, explore restaurants and see the sights... The beach is all rocks. So if you want a pleasant beach experience you must drive. They also try to pressure you into... More

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Eileen P : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. We are so glad you had a blast with your family enjoying our pools, restaurants and our staff’s service. They work tirelessly - day and night, to make our guests’ visits the most comfortable experience ever.... More

1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have been to the Mayan Palace and Grand Mayan at Riviera Maya and had a wonderful and relaxing vacation every time we were there. The rooms are very nice, the spa and fitness center are great, the restaurants are very good, the breakfast buffet is huge, but the best part is the pool. The pool is enormous, with multiple... More

Was this review helpful? Yes 6
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Andrew K : We really appreciate the time you have taken to share with us your detailed impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the accommodations, the pools and spa. Our primary goal is to ensure you are able to relax during... More

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Hotel Summarization (Beta)

What travelers say

  • Time share(44)
  • Pool area(26)
  • Very nice(25)
  • Timeshare presentation(20)
  • Golf course(14)
  • Happy Hour(14)
  • Bedroom suite(8)
  • Friendly and helpful(7)
  • Maid service(7)
  • Cancun airport(6)

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:5 star — Mayan Palace Riviera Maya 5*
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico

1,519 photos of this hotel

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Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Luxury Hotel in Playa Paraiso #8 On the Beach Hotel in Playa Paraiso #8 Top resorts Hotel in Playa Paraiso #10 Family Hotel in Playa Paraiso
Hotel Class
Number of rooms
402

Questions & Answers

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6 questions

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