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Mayan Palace Riviera Maya

Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
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Mayan Palace Riviera Maya
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2,431 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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dallas
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

We traded our Marriott Timeshare to come the Mayan Palace Riviera Mayan. This was one of the places available w a 2 bedroom and kitchen and that was important for our budget. This has been a nice place to relax. The staff have been very polite and helpful. The resort is actually several resorts together so the property is HUGE!!... More 

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Northern NM
Top Contributor
106 reviews 106 reviews
16 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed at the Grand Luxxe, which I believe to be the high end of the 3-4 hotels within the Vidanta complex. My father owns a time share here so I don't know how you'd arrange a rental on your own, but we had a Master Suite which has two king suites, a kitchen/living room & a separate sitting area... More 

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Parksville, Canada
1 review
4 of 5 stars Reviewed 4 days ago NEW

We had a our family reunion at the resort and we had a wonderful time! Sure the weather sucked the first 2 days as we got caught in what seemed like a mansoon type weather. But we are BC folks who is used to rain so it didn't dampen our spirits and we hung out at the pool anyway. I'm... More 

Was this review helpful? Yes 2
North East Coast
Contributor
12 reviews 12 reviews
5 of 5 stars Reviewed 4 days ago NEW

If you thought you experience a well together timeshare, give yourself a chance to stay at the Mayan Palace. This is the upscale of timeshares in the Mexican Riviera Maya. Like all timeshares you have to pay for the meal plan portion, but the accommodations are absolutely beautiful and the layout as well. Great beach and great atmosphere.

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Prior to my arrival I kept in contact with concierge to see if I could get a room that was closer to pool because I have back problems. Upon arrival to Cancun Airport I made my way outside and met up with hotels transport company. I waited approx 30 minutes for my van to fill since it's a shared ride.... More 

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Cancun
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Dont do it! I got here yesterday not happy beds are hard as brick. The grounds are too overgrown.The rooms are damp and musty but the worst is there is ants everywhere. Crawling on sofa bed on my laptop had one in my eye. Called RCI vacations to move to another resort.I stayed at Grand Mayan before very nice but... More 

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Hempstead, NY
Contributor
15 reviews 15 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

So my friends and I went on a girls vaca to this property this month. I will start by saying the property is very nice. My issues with the property (and why they received a 3 star) is totally based on the customer service. We had a 1st floor room (which I hate), but we were told there were not... More 

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Illinois
Contributor
16 reviews 16 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This resort is Hugh. Really great pool area. Staff are VERY nice. Beach? Not really beachy..lots of rocks and seaweed. Depending on where your room is or how active you are, you could be in for a really long hike. Or you can try to catch a cart ride. I was in bldg 11..right by the lobby. Good for that... More 

Was this review helpful? Yes 2
kenh5909
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Our family spent a week here in 2014 The facilities and staff were great. Our group included my wife & I, 2 sons & daughter-in-laws, 3 grandkids and a sister-in-law. Pools and beach are great, grounds are very tropical and pretty. They even have a pink flamingo area.

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Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

As members, this makes our 6th or 7th time at either the Mayan Palace or Grand Mayan. The updates to the beach area, addition of several walk-out piers and the massive wooden walkways are all awesome. The staff is consistently courteous and very helpful. We were use to going into Playa del Carmen to shop for groceries upon arrival. But... More 

Was this review helpful? Yes 2
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