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Mayan Palace Riviera Maya

Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Mayan Palace Riviera Maya
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2,374 reviews from our community

Traveler rating
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    304
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    252
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786
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rosemead, California
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

The palace was one of the best resorts that we've stayed at in the 15 years that we've been going to mazatlan, the Bedrooms were large and comfortable and the live room and kitchen were well supplied, but the service was excellent from the front desk to the consiarge, the consiarge took the time to not only show us all... More 

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1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Was able to stay at this resort with my timeshare, beutiful resort and grounds, comfortable two bedroom suite, friendly staff, 5 days was not inoff time to take it all in, we did a good amount of excursion with they were amazing xelha, excaret and explor, can't wait to go back

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Gilbert, Arizona
1 review
4 of 5 stars Reviewed 4 days ago NEW

We received a phone call from Book VIP regarding a promotion for the Mayan Palace Mayan Riviera for a 2 bedroom unit for $580 for a one week stay. A few days before we were ready to leave, Book VIP contacted us requesting a resort fee of $139.65 for the week be paid before we arrived. We also had to... More 

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GOSHEN
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Our first in Cancun but not the last. A beautiful resort with swimming pools everywhere (I counted about 20) and service excellent. Grounds are excellent and very relaxing, beach is nice but seaweed at shoreline when we were there. Piers go out beyond the seaweed for snorkeling, but we did not use. Many fine restaurants on the resort, Cirque du... More 

Was this review helpful? Yes 1
Ajax, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I stayed here with my two children back in March 2012 through RCI exchange. The villas were a bit far from the hotel lobby and the pool but there were trams to take us there and it wasn't a long walk. The rooms were comfortably furnished and had a nice size kitchen. The resort offered a ride to the local... More 

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Eagan, Minnesota
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Did timeshare presentation said part of deal was free transportation back to airport, ok they gave us 300 peso, come to day of checkout and see they charged us 1500 peso, transportation leaves in 15 minutes try to get someone to adjust our bill and they say they have nothing to do with presentation. Had studio room, small no coffee... More 

Was this review helpful? Yes 3
New York City, New York
Top Contributor
68 reviews 68 reviews
3 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago

After reading so many negative reviews, I was worried.. but being that I got a steal on a timeshare exchange, I took the shot. first of all, we had a 2br, 2ba master suite. I asked for a lower numbered building, easy breezy, we got it. We were in bldg 2 on the 1st floor.. Fantastic. Close to everything that... More 

Was this review helpful? Yes 16
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear freshpeetza2 : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are happy as well that you liked our food options and the facilities. Your comments are always... More 

Mahone Bay, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a nice resort but it needs a little updating to maintain a 5 star rating. The wait staff were wonderful. The maid service needs management review and support. I stayed in a 1 bedroom suite. The size was fine but the balcony was not a balcony that you could use. More like a Juliet balcony. None of the... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear MereSilliker: Thank you so much for choosing Mayan Palace for your vacation and for sharing your review with us. We truly appreciate your kind words about our housekeeping and restaurant´s staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. Rest assured that your comments will be taken into consideration in... More 

Phoenix, Arizona
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

This place is far from Cancun or Tulum, over 30 minute taxi to anything. The property is set up to make it very inconvenient to leave. Staff is rude and unhelpful. Cell phones don’t work on the property bc it is so far away from civilization. A manager threw his hands in my face and stared me down when I... More 

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Eric S : Thank you for providing your comments about your vacation at the Mayan Palace. We are shocked to learn about the inconveniences experienced during your visit. Moreover, the highly exceptional occurrence you have mentioned will be thoroughly investigated since we strive to make each and every one of our guests feel cared for, appreciated and respected. All... More 

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My family stays at Grand Luxxe in the Mayan Palace resort every year. We really enjoy the food! Havana Moon has a little of everything, Frida's has great Mexican food and Tramonto has superb Italian food. We like to hang out at the Mayan Palace pool - the energy is fun and the poolside service is amazing! The only negative... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Jaima N: We truly appreciate the time you have taken to share with us your impression about your experience while staying at another one of our resorts. We are delighted to learn you enjoyed our food options at Frida´s and Tramonto. We are happy as well that you liked our staff’s service. Everyone works tirelessly - day and night,... More 

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