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All 10 Playa Paraiso hotels

Mayan Palace Riviera Maya

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5.0 of 5 Resort   |   Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Hotel amenities
Mayan Palace Riviera Maya
Ranked #10 of 10 Hotels in Playa Paraiso
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2,094 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed yesterday NEW

This is a very hard review to write. The sales techniques employed to get us to buy into this timeshare were shameful. They flat out lied to us and told us that we could sell them one of our timeshares (a Westin) and make money on the weeks we did not use here. I take full responsibility for believing something... More

Was this review helpful? Yes
Wilmington, Delaware
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We just got back from a trip to Mayan Palace in Riviera Maya. After visiting once before briefly for a time share presentation, we were not sure what to expect when we actually booked it for a week. It exceeded our expectation. We were given a one bedroom suite that was spacious and lovely. It was very clean and had... More

Was this review helpful? Yes 1
Dublin, Ohio
Top Contributor
65 reviews 65 reviews
10 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We were there for a few days of vacation, and the reception lobby was crowded with other guests. The check-in process was smooth and the desk clerk, and his supervisor, were helpful in finding us a room in a complex close to the lobby. We had to wait here because the room is not assigned until 5 PM (even if... More

Was this review helpful? Yes 2
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Just returned from the Mayan Palace. The pools and beach area were excellent and very relaxing. We would have given our experience an overall 4/5 if it weren't for the fact that we had a pair of sunglasses and earrings taken from our room! We were careful to protect our valuables but did not expect that everything would have to... More

Was this review helpful? Yes 3
Fort Worth, Texas
Top Contributor
63 reviews 63 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed 1 week ago

The only nice thing I can say about this property is that the service staff is excellent. On arrival we waited over 5 hours to get our room because they just won't let you check in until 5PM. That makes no sense. Then we find that there is a $75US resort charge for each day of your stay. For that... More

Was this review helpful? Yes 9
Oshkosh, Wisconsin
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Check-In was a disaster; got bumped from The Bliss (No Rooms Available???) to the Grand Mayan (No rooms Available Until 9 PM) to The Mayan Palace. For the inconvenience, they gave free transportation to the airport and free Wi-Fi, which rarely worked in our room. People were lined-up at Concierge's Desk to complain about Wi-Fi not working in rooms. Staff... More

Was this review helpful? Yes 4
Fayetteville, AR
Top Contributor
128 reviews 128 reviews
8 hotel reviews
68 helpful votes 68 helpful votes
2 of 5 stars Reviewed 1 week ago

This part of the property is dated, and only in fair condition. The bed we first had only was a box springs. No mattress or topper. Pulled out the bedding on day one, and a cockroach climbed out. But wait, there's more. While turning on a lamp, I was shocked. Called the front desk and requested a new room. Had... More

Was this review helpful? Yes 4
Delta, Canada
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

My mother, my husband and I recently stayed at Mayan Palace Riviera Maya. My mother is a vacation time share owner (in her 80s) and I had to be very firm with the timeshare "agents" to get them to stop bothering her to upgrade. We had a "complimentary shuttle" to property on our arrival in Cancun (we took a taxi... More

Was this review helpful? Yes 3
Fairfield, California
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

The grounds are immaculate. The rooms are spacious. The pools are grand, blue and clean (if not a little chilly, but it was November for the time of travel). I loved looking at the scenery right there at our hotel. It made me feel very relaxed and where I love to be - a part of nature. What I did... More

Was this review helpful? Yes 3
Winter Haven, Florida
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ok, so I am an owner with the Mayan Palace in Nuevo Vallarta, but have never stayed there. I have stayed at this property 3 times. The first time was in the Grand Mayan, and the last two time in the Mayan Palace. So let me tell you that things are spread out, and growing rapidly. They do have golf... More

Was this review helpful? Yes 5
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Hotel Summarization (Beta)

What travelers say

  • Time share(37)
  • Pool area(25)
  • Very nice(23)
  • Timeshare presentation(16)
  • Golf course(13)
  • Happy Hour(13)
  • Bedroom suite(7)
  • Maid service(7)
  • Free breakfast(6)
  • Friendly and helpful(5)

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:5 star — Mayan Palace Riviera Maya 5*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico

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