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Mayan Palace Riviera Maya

Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Mayan Palace Riviera Maya
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2,334 reviews from our community

Traveler rating
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    301
    191
    249
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771
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Black Earth, Wisconsin
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

Those with money are treated so well so if your are in the Bliss or the Grand Palace you will be denied access to pools, beach chairs, and if you want to use the gym it will cost you money. But if you stay at the Grand Mayan then you will have 2 more pools that will be allowed to... More 

Was this review helpful? Yes 1
Fairfield, New Jersey
Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Did not enjoy the Mayan Palace . It's too big & all the activities were too far away from our building. Requested a move from bldg #20 at far end of complex and After 24 hrs we were moved to bldg#4 but room Was the same & it was not so elegant considering we exchanged our 2 bedroom suite at... More 

Was this review helpful? Yes 1
Columbus, Ohio
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This is a very family-friendly resort that has a beautiful beach, a bunch of delicious restaurant options for eating on the property (the bill gets charged to your room), a high quality gym, friendly staff, etc. The internet is free unless you want high-speed; so I had to buy time at the internet cafe to be able to use Skype... More 

Was this review helpful? Yes 3
Rochester Hills, Michigan
Contributor
19 reviews 19 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Despite the timeshare "upgrade presentation" (say no early if you are definitely not interested or be prepared for 4-5 hours) this is an awesome place for relaxation. The fitness center is well appointed; plenty of restaurants (different serving times so check the info package; water is safe to drink; small sundry for items at a reasonable price; free wi-fi; and... More 

Was this review helpful? Yes 2
Sterling va, United States
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

We were walking around La Isla in Cancun discussing booking a tour to Tulum for the next day. As we past one of the many booking spots we were approached by a friendly sales person. When we told him we wanted to go to Tulum. He said he could get us a private tour for the next day as the... More 

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North Bend, Oregon
Contributor
12 reviews 12 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Mayan Palace Resort has been purchased by Vidanta and so the name will reflect in future. This is a very beautiful resort. The pool is huge and amazing. Several restaurants and the food is very good, including room service. The staff works very hard to make stay enjoyable. A couple of suggestions for visitors: This resort is huge, took... More 

Was this review helpful? Yes 1
Huntington Beach, California
Contributor
11 reviews 11 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have Marriott and Starwood timeshares which we love so when we booked this we didn't know what to expect. The place was great and I agree don't be discouraged by the negative reviews. We had an awesome time and can't wait to come back. The one bedroom unit was very spacious. I would say that the kitchen is small... More 

Was this review helpful? Yes 8
Bowling Green, Kentucky
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We just got back and enjoyed our stay. The place is very large, but very nicely maintained. There are a lot of restaurants on the property and enjoyed the food, especially the Italian above Jade store, we ate there twice. Reservations are helpful and can be made a couple of hours ahead, if you want to eat after 5:30, can... More 

Was this review helpful? Yes 1
Clarendon Hills, Illinois
Contributor
12 reviews 12 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Don't not be discouraged by the negative reviews. Mayan Palace is huge and yes the rooms can be far away but we loved the gorgeous walkways and catching the trams. Food was good at every restaurant we ate at on the property and we had a party of 10. We were always accommodated and had no problems getting a table.... More 

Was this review helpful? Yes 4
Albuquerque, New Mexico
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We had two suites at Mayan Palace for 6 adults for a week in March (spring break), including two grandmothers, two parents and two college-age kids. The rooms were great, the staff was incredibly friendly and helpful and the restaurants were excellent. This was our first trip to this Mayan Palace for a decade, and found the property to be... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Time share(21)
  • Pool area(14)
  • Very nice(14)
  • Timeshare presentation(7)
  • Very good(4)
  • Golf course(4)
  • Ground floor(3)
  • Happy Hour(3)
  • Ocean views(3)
  • Bedroom suite(3)
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