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Mayan Palace Riviera Maya

Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Mayan Palace Riviera Maya
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2,347 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cheyenne
Senior Contributor
36 reviews 36 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We just got back from the Mayan Palace - got put in a terrible room (building 14!) - Mayan owners are supposed to get one of the first 8 buildings. Only the front desk manager, Monserrat Varela, could help us so that we got a room where we could actually walk to the pool and restaurants. Otherwise, you spend your... More 

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Milford, ca USA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I've been a member of the Mayan Palace since 1996 and over the years have visited Acapulco, Puerto Vallerta; Puerto Nuevo and was disappointed with the Maya Riviera property. Prearranged shuttle service took 1 hour and 15 minutes to leave the airport. Hotel check in process is crazy and the lobby acoustics make for a very loud and nerve wracking... More 

Was this review helpful? Yes 1
California
Reviewer
4 reviews 4 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Our second time at this resort. Yes the beach is nice, yet the rocks and seaweed make it impossible to enjoy the water. The pool is huge and plenty of room to relax. If you know you are going to have a kitchen, plan ahead. We brought down protein powder/canned chicken & tuna/salad dressing packets. Went to Walmart for fresh... More 

Was this review helpful? Yes 3
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The setting is like a tropical rain forest. The rooms were clean and large, but the beds were not comfortable. This is a huge complex and you pretty much have to take their shuttles to the beach, pool, and restaurant unless you want a very long walk. There is a good selection of restaurants. The pool is huge and nice.... More 

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Richmond, Virginia
Top Contributor
124 reviews 124 reviews
22 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 1 week ago

OK, but not great. A rocky beach really distracts from this location. Buildings are only three stories high with out much of a view. The grounds are pretty well maintained with a beautiful golf course. The staff is well trained. There is no lazy river like the one in Puerto Vallarta. The pool is large, but only 3.5 feet deep... More 

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New Oxford
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I was led to believe by the photos and description in the Interval Interval International that we could access all of the pools pictured. Only those staying at the GRAND MAYAN were allowed access thus depriving us of what we were most looking forward to.

Was this review helpful? Yes 2
Brooklyn, New York
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We came here for our honeymoon. We did it as an exchange from interval international. Of course I read some of the reviews prior to us coming.. good and bad... To be fair, let's start with the bad, as minimal as it. I wish there was more Balcony space in the Mayan Palace rooms, I would have liked a dishwasher,... More 

Was this review helpful? Yes 3
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

It was an amazing trip. We took our 13 year old daughter for her Spring Break from school. We were picked up at the airport which was about a 30 minute wait to get taken to the resort area. Please beware of the timeshare salesman in the airport who say that they are working for the government and just want... More 

Was this review helpful? Yes 3
Rollinsford, New Hampshire
Top Contributor
55 reviews 55 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a really big resort, they have it broken up into several areas and levels of accomodation but it is still one big place. One of the best aspects is you can use as little or as much of what they have to offer as you like. We are not big on organized group activities. There are lots of... More 

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Black Earth, Wisconsin
2 reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

Those with money are treated so well so if your are in the Bliss or the Grand Palace you will be denied access to pools, beach chairs, and if you want to use the gym it will cost you money. But if you stay at the Grand Mayan then you will have 2 more pools that will be allowed to... More 

Was this review helpful? Yes 5
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