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All 10 Playa Paraiso hotels

Mayan Palace Riviera Maya

5.0 of 5 Resort   |   Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Hotel amenities
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  • Reviews (1,968)
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  • Amenities
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  • Room tips (308)
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Mayan Palace Riviera Maya
Ranked #10 of 10 hotels in Playa Paraiso
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1,968 people have reviewed this hotel

Traveler rating
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    228
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (308)
Date | Rating
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English first
Ottawa, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

I’ve been travelling with my wife and with my 4 kids for a quite a while now but never wrote reviews. This time I’ve decided to do so because I felt I owe this to others who are taking the time to write and benefit others, to the resort, and to those who are using these reviews. We have 4... More

Was this review helpful? Yes
Houston, Texas
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just came back from my 7 day vacation at The Mayan Palace. This is my 2nd time traveling there &will definitely be returning. The place is well kept, it's clean & staff is super friendly & always willing to help. It's not an all inclusive but the prices are comparable to USA (food & drinks). If you are looking for... More

Was this review helpful? Yes 5
Chicago, Illinois
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

First, the resort is in great shape and second, the pool and beach area are fabulous. Third, the staff is efficient, friendly and helpful….but, that is where the fun ends. Of course, knowing that this was a resort and beach and diving were not highlighted as benefits, why did we choose to go? It was a time share exchange. For... More

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear MandDplus1 : Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are happy as well that you liked our pools and the beach. However, we are disappointed... More

Dallas, Texas
2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

The beach area smells awful, you dont want to get any close because of that smell. And you cant get into water because there is a floor of rock, I had to carry my daugther so she wouldnt get hurt trying to walk in the very edge.. There is a large tube in the middle, because they keep on contrsucting... More

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear castsantclau : We appreciate that you took the time to share your comments about your vacation at Mayan Palace. We are disappointed that we were unable to meet your expectations to the fullest. Most of the feedback provided by our guests is excellent; nonetheless, we are always looking for opportunities to exceed our guests' expectations. We would like to... More

Bonsall
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 1 week ago

This property is overly large and not convenient. The beach smells like a sewer and is dirty. The property is set up to cost money at every turn and overcharges for everything. It is expensive to get off the property. The rooms are old and could use an update. The lobby is used to push timeshares and not conducive to... More

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Pam M : Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. All the same, we are disappointed that we were unable to meet your expectations to the fullest. We are always looking to surpass our clients’ expectations of genuine hospitality by providing outstanding locations and service excellence. We would... More

1 review
5 of 5 stars Reviewed 1 week ago

Love that they are very friendly and helpful. We requested to be near the lobby and pool area and they were more than willing to accommodate us. The rooms are roomy and clean. They housekeeping comes around twice a day. The pool area is gorgeous, day and night. There's a kiddie pool along with the regular pool. They also have... More

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Mich E : Thank you so much for commenting about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options, the pools, the facilities and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Your comments are always... More

Grapevine, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

I will start off by saying that this is a perfectly nice place to enjoy some pool time and relaxation. The pool is very large and has cabanas ("palapas") and plenty of chairs. Actually the entire property is quite large and takes a while to walk from one part to the other so be prepared for that. I tested the... More

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Emily J : We are always grateful that our guests take time to share their vacation experiences at Mayan Palace. We are happy you enjoyed our pools. We are disappointed that we were unable to meet your expectations to the fullest. We spend considerable resources training our staff to maintain the highest possible standards as we constantly strive to... More

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went to mayan palace a couple days ago, it was nice but not perfect like in the past. The beach area is not nice! There's a lot of rocks instead of sand. Had to go to another closer public beach. Playa mamitas in Playa del Carmen I hope my review can be help😄😄

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dea Marl S : Thank you so much for choosing Mayan Palace for your vacation and for sharing your review with us. All the same, we are disappointed that we were unable to meet your expectations to the fullest. Most of the feedback provided by our guests is excellent; nonetheless, we are always looking for opportunities to exceed our guests'... More

1 review
5 of 5 stars Reviewed 2 weeks ago

We are a Timeshare owner at the Mayan Palace. We have never had a bad experience yet in the 13 years we have been an owner. We visit about every 4 years or on very special occasions. The rooms are very clean, the pool and grounds are the same. We have never had a bad meal at any of the... More

Was this review helpful? Yes
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Debbie A: Thank you so much for choosing Mayan Palace for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. It is pleasing to learn that you also enjoyed the pools. We hope... More

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First time at a resort. The rooms were nice and clean. The staff was helpful. Although excellent, the restuarants were extremely expensive. Very difficult to get out of resort if you don't do one of their tours/attractions.

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Shellie F: Thank you so much for choosing Mayan Palace for your vacation and for sharing your review with us. We really thank you for your kind comment about our staff, as we consider them one of our biggest assets. Working to anticipate and exceed your every need is very important to us, and your comments will be useful... More

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Hotel Summarization (Beta)

What travelers say

  • Time share(44)
  • Pool area(26)
  • Very nice(26)
  • Timeshare presentation(20)
  • Golf course(15)
  • Happy Hour(14)
  • Bedroom suite(8)
  • Friendly and helpful(7)
  • Maid service(7)
  • Cancun airport(6)

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:5 star — Mayan Palace Riviera Maya 5*
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico

1,442 photos of this hotel

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Bathroom (8)
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Management photos: Courtesy of the property manager

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Hotel & grounds (9)
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Dining (6)
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Pool/beach area (2)
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Room/suite (1)
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Other (14)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Luxury Hotel in Playa Paraiso #8 On the Beach Hotel in Playa Paraiso #8 Top resorts Hotel in Playa Paraiso #10 Family Hotel in Playa Paraiso
Hotel Class
Number of rooms
402

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