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Mayan Palace Riviera Maya

Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
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1 room 1 guest
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Mayan Palace Riviera Maya
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2,495 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (461)
Date | Rating
  • English first
  • French first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (2495)
  • Mar-May only
    (694)
  • Jun-Aug only
    (616)
  • Sep-Nov only
    (499)
  • Dec-Feb only
    (686)
All months
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel staff were excellent in service and professionalism. They treated us well and have zero complaints. Only problem I encountered was with the concierge service, no matter what we asked for they either didn't have it or didn't know how to answer our questions. The resort offers a shuttle service around the resort but we found it more interesting... More 

Was this review helpful? Yes 1
Davie, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I had 1 of best trips ever, service was great every where in the resort. The staff at the main pool were awesome. I've already booked for Dec. of this year. I do not speak Spanish and that was not a problem at all. I even learned some words. Great Trip

Was this review helpful? Yes 3
waterloo
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 stars Reviewed 1 week ago

We are time share owners of a studio suite in Cabo with Vidanta but were able to take advantage of a promotion for a room upgrade to a one bedroom. Therefore, we were able to bring our 16 and 18 year old daughters. We were in building 15 top floor. I emailed the concierge prior to our time to request... More 

Was this review helpful? Yes 11
Elmhurst, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We were very happy with our vaction. Read all the review and researched how to get around. No bad suprises. I contacted them via email and let them know I had a broken leg and stated, please consider my inability to walk when assigning us a room. When we arrived they assigned us to the first building, 2 bedroom suite,... More 

Was this review helpful? Yes 3
Baltimore, Maryland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was great and offered many comforts and a 1/2 kitchen. The air conditioning was welcoming. The couch decor was dated and instead of having a pull out couch, the put sheets over the full size coach cushions. The resort is very spread out with the largest pool not centralized and next to the ocean. To get to most... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear USATraveler73 : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. Regrettably, it would appear we did not meet all your expectations. Nevertheless, this will be shared with the appropriate areas so they can look into each one of your observations. We always look to make our guests’... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When we arrived we got a two room condo. The rooms were nice but one of our rooms had a terrible strong smell. The bedding smelled the pillows on the couch every thing smelled terrible. The curtains were very dirty. The rooms are not sound proof i would wake up very early hearing people yelling ad having a good time.... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Sofia H : We appreciate that you took the time to share your comments about your vacation at Mayan Palace. It is disappointing to learn that your experience was not satisfactory. Rest assured that your comments will be taken into consideration and will be shared with all areas concerned. Comments like yours enable our continued pursuit of improvement to... More 

Burgettstown, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in a 2 bedroom and was very happy. I was alittle worried about the negative reviews, but luckily none of the negative reviews that I read impacted our stay. A few weeks before we arrived, I emailed concierge requesting a lower numbered building ( closer to the pool/beach). At checkin which was very smooth, I requested the lower... More 

Was this review helpful? Yes 15
mumbai
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Good: Wonderful Property with a private beach, golf course, lots of swimming pools and more than 10 restaurants and bars and a lot of other outdoor activities. The rooms themselves are really nice themselves with a lot of facilities. The Bad: Only a limited numbers of devices can access the wifi. The Ugly: In order to market their timeshare... More 

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear foxgang1 : We really appreciate the time you have taken to share with us your impression about your stay at The Grand Mayan. We are pleased to learn you enjoyed our facilities. However, we are disappointed that we were unable to meet your expectations to the fullest. Rest assured your comments will be shared with the appropriate areas and... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The resort itself overall was very nice and comfortable. Rooms were clean and keep up nicely. The staff was very friendly and helpful. Very kid friendly. Easy check in and check out. The pool was enormous and fun for the kids to safely get lost. Kids would ask to go on "adventures"around the pool. They would pretend to be lost... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear John C: We are grateful for your taking the time to write a detailed review about your experience while staying at Mayan Palace. We are delighted to find out you and your loved ones enjoyed many of our facilities and appreciate your kind comment about our staff, as we consider them one of our biggest assets. We are concerned... More 

Brooklyn, NY
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Went with my family to Mayan Palace and it was okay, but not great. I, personally, am a fan of all-inclusive places, I think if you plan on eating 3 meals a day and having a frozen cocktail or two by the pool, then an all-inclusive is a better deal. The food was fine here. The pools were fine. Nothing... More 

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear divasmurf4090 : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. It appears as though not all your expectations were met. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they receive all the benefits they... More 

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