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Mayan Palace Riviera Maya

Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
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2,499 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (461)
Date | Rating
  • English first
  • French first
  • Hebrew first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
  • All months
    (2499)
  • Mar-May only
    (694)
  • Jun-Aug only
    (620)
  • Sep-Nov only
    (499)
  • Dec-Feb only
    (686)
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Naples, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

Fabulous resort, but noisy. Staff, service, food, fitness center, pool and beach were all outstanding. About half the rooms are connecting rooms which are noisy themselves. Plus, the resort is covered with stone/marble floors and hallways making noise a serious problem especially if you are not on the top floor. French Bistro Restaurant "AZUR" was fabulous for breakfast and dinner.... More 

Was this review helpful? Yes
San Antonio, Texas, United States
Level Contributor
61 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Very impressed with this resort. Very clean. Workers are always cleaning,clipping, mowing,watering, beautifying. Very Clean. Pool (s) Massive-open 24hours. Three levels. Plenty of room. Pool Bars. Happy hour 12-4pm. Wooden walkways throughout complex. Very impressive. Property made up of Palace, Grand Mayan, Grand Lux, Grand Bliss. 18 hole par 3 golf course, $69. Approx Twenty miles from Cancun airport, approx.... More 

Was this review helpful? Yes 2
Level Contributor
35 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed here because we had time share and the other resort where all of our friends were did not accept time share. It is a huge resort...prepare to walk...a lot! There are trams to take you to designated stops but you might have to sit and wait up to 15 minutes before they show up. Then you have people... More 

Was this review helpful? Yes 2
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel staff were excellent in service and professionalism. They treated us well and have zero complaints. Only problem I encountered was with the concierge service, no matter what we asked for they either didn't have it or didn't know how to answer our questions. The resort offers a shuttle service around the resort but we found it more interesting... More 

Was this review helpful? Yes 1
Davie, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I had 1 of best trips ever, service was great every where in the resort. The staff at the main pool were awesome. I've already booked for Dec. of this year. I do not speak Spanish and that was not a problem at all. I even learned some words. Great Trip

Was this review helpful? Yes 3
waterloo
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed 1 week ago

We are time share owners of a studio suite in Cabo with Vidanta but were able to take advantage of a promotion for a room upgrade to a one bedroom. Therefore, we were able to bring our 16 and 18 year old daughters. We were in building 15 top floor. I emailed the concierge prior to our time to request... More 

Was this review helpful? Yes 15
Elmhurst, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We were very happy with our vaction. Read all the review and researched how to get around. No bad suprises. I contacted them via email and let them know I had a broken leg and stated, please consider my inability to walk when assigning us a room. When we arrived they assigned us to the first building, 2 bedroom suite,... More 

Was this review helpful? Yes 3
Baltimore, Maryland
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was great and offered many comforts and a 1/2 kitchen. The air conditioning was welcoming. The couch decor was dated and instead of having a pull out couch, the put sheets over the full size coach cushions. The resort is very spread out with the largest pool not centralized and next to the ocean. To get to most... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear USATraveler73 : We are grateful for your taking the time to write a review about your experience while staying at Mayan Palace. Regrettably, it would appear we did not meet all your expectations. Nevertheless, this will be shared with the appropriate areas so they can look into each one of your observations. We always look to make our guests’... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When we arrived we got a two room condo. The rooms were nice but one of our rooms had a terrible strong smell. The bedding smelled the pillows on the couch every thing smelled terrible. The curtains were very dirty. The rooms are not sound proof i would wake up very early hearing people yelling ad having a good time.... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Sofia H : We appreciate that you took the time to share your comments about your vacation at Mayan Palace. It is disappointing to learn that your experience was not satisfactory. Rest assured that your comments will be taken into consideration and will be shared with all areas concerned. Comments like yours enable our continued pursuit of improvement to... More 

Burgettstown, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed in a 2 bedroom and was very happy. I was alittle worried about the negative reviews, but luckily none of the negative reviews that I read impacted our stay. A few weeks before we arrived, I emailed concierge requesting a lower numbered building ( closer to the pool/beach). At checkin which was very smooth, I requested the lower... More 

Was this review helpful? Yes 15
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