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All 10 Playa Paraiso hotels

Mayan Palace Riviera Maya

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5.0 of 5 Resort   |   Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Hotel amenities
Mayan Palace Riviera Maya
Ranked #10 of 10 Hotels in Playa Paraiso
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2,229 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
16 reviews 16 reviews
16 helpful votes 16 helpful votes
1 of 5 stars NEW via mobile

We traveled for hours got to the hotel. To check in you have to get interrogated by 4 or 5 different people.Then we tried to go out to eat . Guess what you need a reservation to eat anywhere here , this is unacceptable . When it takes an hour to check in don't you think they can mention that... More 

Was this review helpful? Yes 2
New York City, New York
Contributor
19 reviews 19 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The place is nice but most dine in aces that does not require reservations have horrible food. Also if it's a short vacation, make sure you have a building close to the pools otherwise you will be wasting half your vacation waiting on shuttles to get to your room or other locations. The rooms are very roomy but their bathrooms... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Soakaroo : Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. We take great pride in creating incredible vacation experiences for our guests; however, after receiving your remarks it appears this was not the case with your stay. Rest assured that your feedback will be taken into consideration as it... More 

Lethbridge, Alberta, Canada
Contributor
12 reviews 12 reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

There were 10 people staying in 2 - 2 bedroom units at this resort. The positive about the resort were the rooms and the facilities in the place and one of the most helpful staff we have ever had. We found the shuttle service easily and they got us checked in with no trouble. At first we went into our... More 

Was this review helpful? Yes 6
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Roland I : Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine hospitality by providing service excellence. It is pleasing to learn that you also enjoyed our pools,... More 

Rehoboth Beach, Delaware
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW credit card Amex Card Member Review

This resort is too big for my taste. You must take long golf carts designated by color flags. These flags let you know where they stop but also there are some that won't stop for you if you aren't the guests who have paid top dollar for your accommodation. The wait is sometimes long. Although the planting a are lovely... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear INP: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn you enjoyed our food options at Frida´s and Tramonto. We are happy as well that you liked most of our staff’s service. Everyone works tirelessly - day and night, to make our guests’... More 

Warrington, Pennsylvania
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We spent a wonderful week at the Mayan Palace. I was a little hesitant based on many of the reviews I've read, but we ended up having a great time!!! I would return in a heartbeat and highly recommend this place! Yes, the resort is very big - but ALL of the resorts along the Riviera Maya are HUGE! The... More 

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear exhiler8ting: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the pools and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable... More 

Smithfield, Maine
Top Contributor
75 reviews 75 reviews
13 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We just got back from a week at the Mayan Palace. This place was much better than I expected after reading many of the reviews. The beach is fine but getting into the water should be done off one of the piers. If you want to swim in nice sandy ocean water walk south around the cement abutment and swim... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear SteveAugusta_Maine : Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you enjoyed our food options. Comments like yours inspire us to continue creating... More 

Surrey
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We traded our time share for this resort. Resort is beautiful but really big. It sits on 600 acres in the middle of a jungle. To big for our taste. We stay upped in building 14 a good 15 minute walk to beach. There are carts that take you around the resort but you do have to wait for them,... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear OnVacation105 : We are grateful for your taking the time to write a review about your experience while staying with us. It is nice to learn you think our property is beautiful. Most of the feedback provided by our guests is excellent; nonetheless, we are always looking for opportunities to exceed our members’ and guests' expectations. With that in... More 

Toronto, Ontario
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

This resort is about a half hour drive from Cancun airport. The shuttle is provided free if you book it ahead by emailing the resort, because it is included in the compulsory $75US/week/rm. resort fee (which also covers your free Wifi and the free shuttles that take you all around the huge resort). You can pre-book a shuttle back to... More 

Was this review helpful? Yes 14
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear heatalb: We are glad you have decided to post a review as it helpful to further enrich our performance and give other travelers a better idea of what to expect. We are pleased to learn you had a wonderful vacation, that you enjoyed the activities at the pool, the show at the cirque du soleil and our staff’s service.... More 

Medina, OH
Senior Contributor
39 reviews 39 reviews
8 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Mayan Palace the 2nd week of February using RCI Points. I have to admit to being apprehensive reading many of the past reviews. To sum things up - there have been vast improvements. I agree with the confusion -- from the highway it's labeled as Vidanta and there are several resorts on one... More 

Was this review helpful? Yes 11
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Carol M: Thank you for taking the time to provide us your detailed feedback about your recent stay at Mayan Palace. We are pleased to learn you had a wonderful vacation, that you enjoyed our food options, our facilities, the pools, the golf course and our staff’s service. Everyone works tirelessly - day and night, to make our guests’... More 

Luna Pier
Top Contributor
57 reviews 57 reviews
21 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I are owners of a one bedroom suite for two weeks-five weeks per year. We upgraded from the Bliss to the Grand Luxe this year. The resort is gigantic! It includes many different hotel/resort properties including the Mayan Palace, Grand Mayan, Bliss, Grand Bliss and Grand Luxxe. Resort shuttles run every 15 minutes to virtually every part... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear ARTarea51: Thank you for choosing Mayan Palace for your vacation and for sharing your review with us. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed most of our food options. Rest assured that your comments will be taken... More 

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Hotel Summarization (Beta)

What travelers say

  • Time share(32)
  • Pool area(20)
  • Very nice(18)
  • Timeshare presentation(14)
  • Happy Hour(9)
  • Golf course(6)
  • Bedroom suite(6)
  • Free breakfast(6)
  • Maid service(6)
  • Cancun airport(4)

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:5 star — Mayan Palace Riviera Maya 5*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico
Hotel Style:
#7 Luxury Hotel in Playa Paraiso
#8 On the Beach Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso

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