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All 10 Playa Paraiso hotels

Mayan Palace Riviera Maya

5.0 of 5 Resort   |   Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
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  • Room tips (307)
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Mayan Palace Riviera Maya
Ranked #10 of 10 hotels in Playa Paraiso
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1,961 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (307)
Date | Rating
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English first
Dallas, Texas
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The beach area smells awful, you dont want to get any close because of that smell. And you cant get into water because there is a floor of rock, I had to carry my daugther so she wouldnt get hurt trying to walk in the very edge.. There is a large tube in the middle, because they keep on contrsucting... More

Was this review helpful? Yes 1
Bonsall
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

This property is overly large and not convenient. The beach smells like a sewer and is dirty. The property is set up to cost money at every turn and overcharges for everything. It is expensive to get off the property. The rooms are old and could use an update. The lobby is used to push timeshares and not conducive to... More

Was this review helpful? Yes 2
1 review
5 of 5 stars Reviewed 5 days ago NEW

Love that they are very friendly and helpful. We requested to be near the lobby and pool area and they were more than willing to accommodate us. The rooms are roomy and clean. They housekeeping comes around twice a day. The pool area is gorgeous, day and night. There's a kiddie pool along with the regular pool. They also have... More

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Grapevine, Texas
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I will start off by saying that this is a perfectly nice place to enjoy some pool time and relaxation. The pool is very large and has cabanas ("palapas") and plenty of chairs. Actually the entire property is quite large and takes a while to walk from one part to the other so be prepared for that. I tested the... More

Was this review helpful? Yes 1
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We went to mayan palace a couple days ago, it was nice but not perfect like in the past. The beach area is not nice! There's a lot of rocks instead of sand. Had to go to another closer public beach. Playa mamitas in Playa del Carmen I hope my review can be help😄😄

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1 review
5 of 5 stars Reviewed 6 days ago NEW

We are a Timeshare owner at the Mayan Palace. We have never had a bad experience yet in the 13 years we have been an owner. We visit about every 4 years or on very special occasions. The rooms are very clean, the pool and grounds are the same. We have never had a bad meal at any of the... More

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Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

First time at a resort. The rooms were nice and clean. The staff was helpful. Although excellent, the restuarants were extremely expensive. Very difficult to get out of resort if you don't do one of their tours/attractions.

Was this review helpful? Yes 1
2 reviews
4 of 5 stars Reviewed 1 week ago

I had the chance to tour this property in April and I have to say I was thoroughly impressed. The rooms are beautiful. So many choices from the pools to the restaurants I don't think you'd have to ever leave this resort. I ate at the buffet and there were so many options it was hard to choose. If I... More

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Senior Contributor
30 reviews 30 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent two weeks at the Mayan Palace in a 2br, 2ba suite. This was our second time staying at the resort. The Mayan Palace is a fantastic place to just kick back and relax. The huge pool, beachside location, and very comfortable palapas (queen size bed under a thatched roof) are heavenly. All the staff were very friendly, attentive and... More

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear JunoGHonk : We really appreciate the time you have taken to share with us your detailed impression about your stay at The Grand Mayan. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the pools and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits... More

Loveland, Ohio
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The most memorable thing about the Mayan Palace is that every single staff person we met was genuinely interested in making our experience better. They did their jobs with enthusiasm and were so pleasant to deal with, whether they were driving the shuttle or letting us know how to catch a ride to Playa del Carmen, or handing out towels... More

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear RoadWarrior817 : Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff, as working to anticipate and exceed your every need is very... More

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Hotel Summarization (Beta)

What travelers say

  • Time share(44)
  • Pool area(26)
  • Very nice(26)
  • Timeshare presentation(20)
  • Golf course(15)
  • Happy Hour(14)
  • Bedroom suite(8)
  • Friendly and helpful(7)
  • Maid service(7)
  • Cancun airport(6)

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:5 star — Mayan Palace Riviera Maya 5*
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico

1,440 photos of this hotel

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Management photos: Courtesy of the property manager

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Hotel & grounds (9)
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Room/suite (1)
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Other (14)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Luxury Hotel in Playa Paraiso #8 Top resorts Hotel in Playa Paraiso #8 On the Beach Hotel in Playa Paraiso #10 Family Hotel in Playa Paraiso
Hotel Class
Number of rooms
402

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