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All 10 Playa Paraiso hotels

Mayan Palace Riviera Maya

5.0 of 5 Resort   |   Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
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Mayan Palace Riviera Maya
Ranked #10 of 10 hotels in Playa Paraiso
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1,977 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (310)
Date | Rating
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English first
Pasadena, California
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Average resort and ameneties, beach remains a work in progress, the pool reaches max capacity by mid day with a variety of activities offered for all ages. Special shout out to concierge ladies Vanessa and Elizabeth with the assistance in replacing my stolen credit cards and passports when visiting the Royal in Playa del Carmen. Could have done without the... More

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Top Contributor
65 reviews 65 reviews
10 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Full disclosure - we own here and got suckered into their timeshare speech with lies...BUT, this place is fantastic and we have no regrets. We aren't big on all inclusive resorts so having the option to cook your meals (when you want to) as well as eat at the fabulous restaurants is great for us. Plus you are only 20mins... More

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is a beautiful spot. The unit was clean, well supplied and an easy walk to the pool. We had twice a day maid service, excellent food on premises, and friendly and helpful staff throughout the resort. Groceries and food seemed expensive but with pesos to dollar conversion it was no more than a nice resort in the states...maybe less.... More

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

What a great hotel.. Met and exceeded my expectations. Beautiful landscaping ,pools, which by the way is huge.. Great food, good people eager to help you in any way...the only downside is the beach, real nice but to much coral so really not an easy access beach... All and all can't wait to go back...

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Millsboro, Delaware
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

First of all, we had the most relaxing vacation we have ever had at the Mayan Palace. ALL and I mean ALL of the staff were so friendly! I was on Weight Watchers and we brought Cereal, Baked Cheetos and went to the Mega Store, cheaper than Walmart for the rest of the groceries we needed for breakfast and lunch.... More

Was this review helpful? Yes 2
Ottawa, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I’ve been travelling with my wife and with my 4 kids for a quite a while now but never wrote reviews. This time I’ve decided to do so because I felt I owe this to others who are taking the time to write and benefit others, to the resort, and to those who are using these reviews. We have 4... More

Was this review helpful? Yes 3
Houston, Texas
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Just came back from my 7 day vacation at The Mayan Palace. This is my 2nd time traveling there &will definitely be returning. The place is well kept, it's clean & staff is super friendly & always willing to help. It's not an all inclusive but the prices are comparable to USA (food & drinks). If you are looking for... More

Was this review helpful? Yes 6
Chicago, Illinois
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

First, the resort is in great shape and second, the pool and beach area are fabulous. Third, the staff is efficient, friendly and helpful….but, that is where the fun ends. Of course, knowing that this was a resort and beach and diving were not highlighted as benefits, why did we choose to go? It was a time share exchange. For... More

Was this review helpful? Yes 4
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear MandDplus1 : Thank you so much for choosing our Mayan Palace for your vacation and for sharing your review about your stay. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are happy as well that you liked our pools and the beach. However, we are disappointed... More

Dallas, Texas
2 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The beach area smells awful, you dont want to get any close because of that smell. And you cant get into water because there is a floor of rock, I had to carry my daugther so she wouldnt get hurt trying to walk in the very edge.. There is a large tube in the middle, because they keep on contrsucting... More

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear castsantclau : We appreciate that you took the time to share your comments about your vacation at Mayan Palace. We are disappointed that we were unable to meet your expectations to the fullest. Most of the feedback provided by our guests is excellent; nonetheless, we are always looking for opportunities to exceed our guests' expectations. We would like to... More

Bonsall
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This property is overly large and not convenient. The beach smells like a sewer and is dirty. The property is set up to cost money at every turn and overcharges for everything. It is expensive to get off the property. The rooms are old and could use an update. The lobby is used to push timeshares and not conducive to... More

Was this review helpful? Yes 5
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Pam M : Thank you for taking the time to provide us your feedback about your recent stay at Mayan Palace. All the same, we are disappointed that we were unable to meet your expectations to the fullest. We are always looking to surpass our clients’ expectations of genuine hospitality by providing outstanding locations and service excellence. We would... More

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Hotel Summarization (Beta)

What travelers say

  • Time share(44)
  • Pool area(26)
  • Very nice(26)
  • Timeshare presentation(20)
  • Golf course(15)
  • Happy Hour(14)
  • Bedroom suite(8)
  • Friendly and helpful(7)
  • Maid service(7)
  • Cancun airport(6)

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:5 star — Mayan Palace Riviera Maya 5*
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico

1,442 photos of this hotel

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Management photos: Courtesy of the property manager

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Hotel & grounds (9)
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Other (14)

Amenities

Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Luxury Hotel in Playa Paraiso #8 Top resorts Hotel in Playa Paraiso #8 On the Beach Hotel in Playa Paraiso #10 Family Hotel in Playa Paraiso
Hotel Class
Number of rooms
402

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