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Iberostar Paraiso Lindo

Certificate of Excellence
Carrt Chetumal - Pto Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Paraiso Lindo
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Iberostar Paraiso Lindo
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4,164 reviews from our community

Traveler rating
    2,397
    1,166
    381
    148
    72
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1,937
973
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Iberostar Paraiso Lindo
See the most recent reviews
Minnesota
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed from May 17 - May 22nd. The grounds were well kept and the Iberostar complex has some of the best service we've had in the Riviera Maya area. Although the resort was relatively crowded, there was always someone asking us if we needed anything. The Lindo resort is very loud. There is loud music at the main pool,... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review

Dear guest, We appreciate that you take the time to share your opinion with us. Thank you for choosing us to spend your holidays. It is a pleasure to know that you enjoyed our lazy river and the most important, the service of our staff. Regarding your comments about the noise at the pool area, be sure that we will... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

The restaurant they choose for the family dinner had been without air conditioning fir 3 weeks. They suggested an outside venue for rehearsal. We requested inside. The restaurant was almost empty. The waiter tried to tell the groom and groomsmen they couldn't combine 2 entrees. When I questioned it he changed his story. Then half of the party was asked... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review

Dear guest, We would like to thank you for staying at IBEROSTAR Paraiso Lindo and for taking the time to post a review about your experience. Regarding your comment about the restaurant, we would like to explain how we manage the sittings at the specialty restaurants. If there is a private event we book all the sittings only for the... More 

2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed here for our honeymoon. It was a beautiful resort and we spent most of the time at the beach or the pool. The hotel staff were all friendly, especially the bartenders at the beach and pool. I would describe the rooms as average, but always very clean. We are not picky eaters at all, but... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review

Dear guest, We appreciate that you take the time to share your opinion regarding your honeymoon on November 2014. We are glad to know that you enjoyed our premises, especially the beach and pools. It is gratifying that you recognized the service of our staff. Thank you for your feedback regarding the food temperature, we would like to mention that... More 

Chicago
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed 1 week ago

We returned on Tuesday from a week at Lindo. We had been at Del Mar twice and Maya once, but this was our first stay at Lindo. The entire complex just gets prettier every time we visit - it is lush and green and extremely well maintained. Someone is always cleaning or repairing something somewhere. Each and every employee, regardless... More 

Was this review helpful? Yes 1
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review

Dear guest, First of all, we would like to thank you for choosing once again IBEROSTAR for your vacations. We appreciate your highlight about how beautiful and well-kept the resort is. Comments like yours motivate us to keep our constancy not only to maintain the quality of the service we provide, but also to go beyond our guests’ expectations. It... More 

New York City, New York
Reviewer
3 reviews 3 reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 1 week ago

The IBEROSTAR PARAISO LINDO was pretty awful. There is an ‘upgrade’ to the MAYA side over the Lindo that we may have preferred, but it would have required spending 90 minutes of listening to a sales pitch, and paying more, which we had zero interest in. The Lindo was: 1/ overrun with people who smoked cigarettes everywhere; 2/ just plain... More 

Was this review helpful? Yes 8
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review

Dear guest, Thank you for sharing your detailed feedback, which helps us to identify the areas of opportunity encountered during your stay. We do regret that we did not meet all your expectations during the time you spent with us. Regarding your comments about IBEROSTAR THE CLUB, we would like to explain that the program is our way of saying... More 

Batavia, Illinois
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This was my first time in Mexico. Along with going on a tour with Private Tour Guide Kay, this resort was beautiful! I had a blast. The Staff were very friendly, the food was amazing, the beach was perfect. I couldn't have asked for a better trip to Mexico! The rooms were very comfortable. If you're picky about your room... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review

Dear guest, Thank you for sharing your comments regarding your recent stay on Trip Advisor. It is a pleasure to know that we exceeded your expectations in your first visit to Mexico. We would like to thank you for the recognition of the service provided by our staff, we are glad to know that you enjoyed your room and that... More 

Chicago
Reviewer
3 reviews 3 reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

We have been here 5 times, so we clearly love the place. Last time we went we noticed that the pools are not being renovated and they are getting pretty old and damaged. Both my husband and my 4 year old daughter got cuts on their feet in the wave pool from broken tile pieces. The lazy river is getting... More 

Was this review helpful? Yes 6
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review

Dear guest, Thank you for sharing your detailed feedback, which helps us to identify the areas of opportunity encountered during your stay. We do regret that we did not meet all your expectations during the time you spent with us. Regarding the pool maintenance, we would like to apologize for the inconveniences that you experienced, in order to maintain our... More 

New York City, New York
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

About 13 girls from NYC stayed here for a bachelorette party. We had a really nice stay. The pools are clean and there were enough beach chairs for everyone every morning. The staff was really very helpful and accommodating. The room my friend and i stayed in was clean, nice sized bathroom. The grounds of the resort are huge. Be... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review

Dear guest, Thank you for your recent stay at IBEROSTAR Paraíso Lindo. It is nice to hear that you enjoyed your stay and that we contributed to make this special occasion unforgettable. We are glad to know that you found our rooms comfortable. Nevertheless, we are very sorry to hear that you got ill during your stay. At IBEROSTAR, Health... More 

Hudson, United States
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

To start on a positive note: The property was beautiful and the wait and cleaning and entertainment staff was outstanding. However, our room was not 5 star by any means. Our biggest disappointment was my cousin fell in a walkway pond that was too narrow and not covered well with a flat enough surface. Lost her footing and injured her... More 

Was this review helpful? Yes 7
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review

Dear guest, First of all, we would like to thank you for your recent stay and for your comments about the service of our staff, especially our housekeepers, waiters and entertainment staff. Concerning the incident you mention, we regret that you had to experience it during your vacations. We sincerely hope your cousin is better. We are really sorry to... More 

bethel park, pa
1 review
5 of 5 stars Reviewed 1 week ago

emmanuel greeted us at front desk with cool towel and refreshing drink......the ladies who helped with questions and reservations were always very very helpful.....the little towel scuplutures (sorry about spelling) were so fun!......my daughter had a vow renewal on the beach may 13th ..the maid dolores came and built a beautiful swan love scuplure on the bed. the people around... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes
Quality manager I, Quality Manager at Iberostar Paraiso Lindo, responded to this review

Dear guest, Thank you for choosing IBEROSTAR chain to spend your family vacation and for the time you took to share your review on Trip Advisor. We feel honored by knowing that we have contributed to make your vacations fabulous and that your daughter liked the details of our housekeeping staff on her vow renewal day. We hope to have... More 

Hotel Review Summarization

What travelers say

  • Wave pool(48)
  • Lazy river(42)
  • Very good(27)
  • Great time(18)
  • Star Friends(16)
  • Ice cream(13)
  • Lobby bar(12)
  • Kid Club(11)
  • Steak house(11)
  • Other resorts(8)
Questions? Get answers from hotel staff and past guests. Ask a question

4,876 photos of this hotel

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Pool/beach area (1204)
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Hotel & grounds (1039)
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Dining (239)
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Room/suite (260)
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Family/play areas (86)
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Bathroom (39)
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Expert photos: Taken by TripAdvisor travel experts

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Activity Pool (12)
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Amenities (63)
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Beach (21)
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Junior Suite (62)
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Lazy River (12)
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Pool (35)
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Presidential Suite (124)
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Restaurants and Bars (49)
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Standard Family Room (52)
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The Hotel (29)
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Wave Pool (19)

Management photos: Courtesy of the property manager

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