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Iberostar Paraiso Beach

Certificate of Excellence
Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Paraiso Beach
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3,328 Reviews from our TripAdvisor Community

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Traveler rating
    1,655
    1,080
    389
    127
    77
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1,278
1,081
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (544)
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  • Mar-May only
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  • Jun-Aug only
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Houston, TX
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

I absolutely love this resort. The 1st time I went was in Nov of 2012 with the family . We had 3 rooms and there was something for everyone. It was a little hard on my elderly Mother in law but we managed to always find a bus eventually. My second trip here was a girls getaway and we all... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

If you see any negative comments, IGNORE THEM!! We, and 37 others, went to the Paraiso Beach for our wedding July 11-18, 2015. I read the reviews many many times. I was nervous about the negative comments. When we got there, we found all the negative comments to be WRONG. The service was amazing!! Martin and Eduardo in La Plaza... More 

Was this review helpful? Yes 1
Dallas, Texas
2 of 5 stars Reviewed 4 days ago NEW

The place is huge! The beach and the food were horrible. The people working there look miserable. The evening shows were best part of the stay. I really dont understand how anyone rated this a four or five star. Way better options in Mexico. Save your money and go somewhere else.

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Toronto, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

As soon as your driving in you notice how clean and taken care of the grounds are. Very nice welcome at the lobby. It is beautiful. We went with a group of approx. 40 people and all of our rooms were very close to each other as promised. The paths and road the each buildings rooms are very clean. It... More 

Was this review helpful? Yes 2
Chicago, Illinois
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

There is no air conditioning in the lobby of the hotel. Depending on where your room is you may have to walk 2-4 blocks (within the hotel) to the beach. There are trails on the sides/along the pool. SOO much walking. The air conditioning did not work for the first 2 nights, we called 4 times to the front desk... More 

Was this review helpful? Yes 1
Paris, Ontario
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

I went to this resort with my 5 year old son + two teenage daughters. The only bad comment I can make is the front desk staff was terrible (July 13th check in, July 20th check out). Rude, not friendly or hospitable- the need to work to improve since this is the first impression you receive. NOW all the good... More 

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Emory, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 6 days ago NEW

This resort reminded me more of Cancun. Tons of young people. Lots of drunks and noise. The resort doesn't look near like pictures you will see posted. The service was below average. I hope you don't have to deal with Ishmael upon your arrival. Just not what we were expecting in a 5 star resort. Choose another resort if you... More 

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Irving, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Very nice place. Unfortunately beach was unusable because of sea weed. Not the resorts fault though. Alcarte resturants were very good. Make reservations when you first arrive though if you want steak house etc. buffets are average. Golf course is amazing!!!!

Review collected in partnership with Iberostar

Was this review helpful? Yes 1
Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 1 week ago

We got there and they tried to tell us they upgraded us to junior suites, but actually moved us to the Del Mar. There is no air conditioning at this resort except at a few restaurants. We were there for 6 days so they guaranteed us two reservations. By the time I selected, I had the choice between Italian or... More 

Was this review helpful? Yes 2
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear guest, Thank you for taking the time to share your feedback. We value all our guests’ feedback as an opportunity to continue improving our services and products for our guests. We are really concerned to learn about your disappointment. As you know we are a familiar hotel; we have couples, families and single travelers and we always try our... More 

common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 2015 Family Summer Vacation! It was absolutely Beautiful! Very clean grounds, rooms, and pools! Very short walk from our rooms to the beautiful beach or you can ride one of the frequently rounding shuttles. All of the staff members were very nice and helpful! The "Lomas" staff were also very helpful and assisted us with all of... More 

Was this review helpful? Yes 6
Hotel Review Summarization

What travelers say

  • Very good(11)
  • Open air(6)
  • Great time(6)
  • Riviera Maya(6)
  • Star Friends(5)
  • Pool bar(5)
  • Picky eaters(3)
  • Ice cream(3)
  • Room service(3)
Questions? Get answers from hotel staff and past guests. Ask a question

3,605 photos of this hotel

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Hotel & grounds (766)
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Dining (248)
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Room/suite (218)
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Family/play areas (51)
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Bathroom (28)
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Business center/function rooms (24)
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Other (1023)

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4127 - Estandard (33)
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Amenities (2)
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Beach (11)
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Pool (22)
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Restaurants and Bars (24)
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Suite Presidencial (90)
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The Hotel (21)

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Pool/beach area (1)
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Other (26)
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