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Iberostar Paraiso Beach

Certificate of Excellence
Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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Iberostar Paraiso Beach
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Ranked #4 of 10 Hotels in Playa Paraiso
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
MayanChick Halifax, Canada
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3,040 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Halifax, Canada
Contributor
12 reviews 12 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Traveled with family - 2 kids ages 11 and 14. This is our 6th trip to the Mayan Riviera and our 4th different AI hotel. We like the big mega resorts, so if you don't like big, then this hotel is not for you. Rooms The rooms are standard rooms. We were on the ground floor, not our favourite, but... More 

Was this review helpful? Yes 2
Stockport, United Kingdom
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We have just returned from a fortnight at the Beach section of the hotel. The most notable thing about it was the total enthusiasm of the staff, from the "Star Friends" to gardeners and room maids, all were totally committed to making sure you had a good time. It may not be fair to mention individuals because all were excellent;... More 

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Austin, Texas
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

My family of 4 stayed at the Iberostar Paraiso Beach Resort during our 2015 Spring Break. For the most part everything was great, with an exception or two. First, the lack of coordination and efficiency at check-in was unacceptable. When I noted the issue the individual checking my family in was belligerent. Next, as the mother of a 10 year... More 

Was this review helpful? Yes 2
Lockport, New York
Contributor
14 reviews 14 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This place was huge, clean, beautiful with friendly staff. I think you will be impressed with everything they have to offer. Looking over the pool in the morning was the best sunrise I have ever experienced. The beach was an amazing setting for a wedding. Oh my all I can say.

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Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for the past week and chose priority location. We were in the 3500 building which was about half way between restaurants and the beach. The food was excellent which is why I was pleasantly surprised. We ate at 3 specialty restaurants: Mediterranean, Japanese and Brazilian. They were all excellent and service was superb. The buffets were plentiful and... More 

Was this review helpful? Yes 3
Austin, Texas
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel was amazing from the second I walked into the beautiful lobby we were welcomed with drinks check it was a breeze we were upgraded to an ocean view room since we were celebrating our anniversary. My husband and I spent everyday on the beach and just loved the service, Cruz would keep our drinks coming all day it... More 

Was this review helpful? Yes 1
Chatham, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 days ago NEW

This resort is by far the best 4 star anywhere and its a credit to the hard working staff we stayed January 12th to 19th and I could find no flaws the grounds are well manicured the entertainment was great and the staff were always working hard to make our vacation enjoyable

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Palatine, Illinois
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My girlfriend and I did our annual "girls" beach trip once again this past winter. She had never been to Mexico and we chose the Iberostar Paraiso Beach because of the great looking beach and the price. I'll be honest, I was a little hesitant when we booked, because of us being in the "lower" end of the Iberostars on... More 

Was this review helpful? Yes 4
Guelph, Canada
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

This resort is one of the nicest resorts we've been at! Great facilities, clean rooms, excellent buffet and a la carte restaurants. At first it seems overwhelmingly large but then you realize there are several resorts side by side and in some ways connected. Lovely beach, we didnt have to worry about reserving chairs until a few days before mid... More 

Was this review helpful? Yes 1
Bowmanville, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Room was outdated, furniture was old and tired.I could even smell a stink from the sofa.Floor had broken tiles. Both minibar fridges didn't keep drinks cold.Bugs in the room. Got noisy on the weekend, awakened at 3 in the morning by idiots with no respect for others. Positive things... food was good, but almost eaten alive by mosquitoes at one... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Very good(15)
  • Great time(9)
  • Riviera Maya(6)
  • Star Friends(6)
  • Open air(6)
  • Pool bar(5)
  • Ice cream(5)
  • Room service(4)
  • Buffet restaurant(3)
  • Steak house(3)
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