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Grand Luxxe Riviera Maya

Certificate of Excellence
Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
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1 room 1 guest
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Grand Luxxe Riviera Maya
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285 Reviews from our TripAdvisor Community

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Traveler rating
    202
    57
    14
    5
    7
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117
99
2
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (285)
  • Mar-May only
    (70)
  • Jun-Aug only
    (86)
  • Sep-Nov only
    (64)
  • Dec-Feb only
    (65)
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Pismo Beach, California
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Just returned from a week . The facility is a 4 star with large rooms. Even though this is considered off season with only 20% occupied, the place was jammed with screaming Mexican national families. The kids were out of control. Very noisy! DO NOT attend the presentation! The sales staff are lying , deceitful used car types with NO... More 

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London, England, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Amazing place!!! always try for the top floor for the view (a nice tip to the concierge can help) or otherwise you will be seeing a lot of trees from the jungle. The food is very good in the restaurants, especially the spanish and french one. I love swimming so i am spoiled at the grand luxe pool as it... More 

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san diego
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Wow... Where do I begin?! Service, I guess: truly exceptional. The staff caters to your every desire and is eager to respond to your every whim. The facilities are wonderful, from the pool to the beach club to the sumptuous new restaurant Azur to the gym and Spa. I was there with my family for a full 2 weeks, and... More 

Was this review helpful? Yes 1
New York, United States
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My family and I are Grand Luxxe members and have been a few years now. This trip there are a total of 20 family members using four different rooms in the Grand Luxxe. The rooms are spacious and beautiful. I can't get over how wonderful the showers are! We have been using the exclusive Beach Club and it's absolutely wonderful.... More 

Was this review helpful? Yes 3
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed the 2nd week of July, the place was as always, very clean and the rooms are great. We´ve been visiting the GrandLuxxe Resorts ( Riviera Nayarit and Riviera Maya ) that last four years almost the same dates, we are not members, but we rent from owners. Our daughters are 20 and 16 and we always travel with... More 

Was this review helpful? Yes 1
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The new Spatium is finished. A group of 6 of us enjoyed a fabulous afternoon at the Spatium. The amenities are fabulous and my massage therapist was the best! My only complaint was they did not have enough room for sitting after the treatment so you could relax.

Was this review helpful? Yes 1
Mexico City, Mexico
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed there for 4 nights, such a beautiful place!! Quite pricey but amazing, the room was beautiful with a king bed and a sliding door that opened to the Jacuzzi and the bathroom, a living area with full on kitchen and an outdoor patio with a little freezing plunge pool perfect for those hot days!! The new Spa is incredible,... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review

Dear Rocarox : We really appreciate the time you have taken to share with us your impression about your stay at Grand Luxxe. We are delighted to learn your trip was fun and you enjoyed our food options, the spa and facilities. Our goal is to make each one of our guests’ vacations relaxing and we look to please them... More 

Martinsville, Virginia
Level Contributor
145 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Grand Luxxe Residence Club is really nice. The 2-bedroom, 2.5 bath unit we were in was huge and comfortable. It had a regular size refrigerator, microwave and a 4-burner cook top, but no stove. Utensils are limited. There are no BBQ grills. They obviously want you to eat in their restaurants which could get pretty expensive if you do... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review

Dear PapaJerryW : Thank you for taking the time to provide us your detailed feedback about your recent stay at Grand Luxxe. We are delighted to learn that our staff was welcoming, as this is what we strive for every day. We will gladly share your feedback with the staff mentioned, as working to anticipate and exceed your every need... More 

Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Last year we upgraded to the Grand Luxxe. This year 13 of us occupied 1 two bedrooms and 2 one bedroom suites in the Grand Luxxe. We are not sorry we did the upgrade. The service was fantastic and we never once saw a hotel staff member who did not welcome us with a smile on their face. In the... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review

Dear 2ronb : We are pleased you chose to stay at Grand Luxxe for your vacation. We are delighted to find out that our staff was welcoming, as this is what we strive for every day. Rest assured that your comments will be taken into consideration in order to provide you everything that you need to make the most of... More 

Alexandria, Virginia
Level Contributor
6 reviews
5 of 5 stars Reviewed 4 weeks ago

Loved the place, it's near everything! Between Tulum, Xcaret, Cancún, Puerto Morelos, Playa del Carmen, Cozumel, and of course, more to the left, Chichen Itzá. A week is enough to go all the attractions. Definitely going back again, and soon!

Was this review helpful? Yes
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review

Dear JuanPR2010 : We are grateful for your taking the time to write a review about your experience while staying at Grand Luxxe. We are so glad you had a blast with your family enjoying our resort. Comments like yours inspire us to continue creating ideal vacation experiences. We truly look forward to serving you again in the near future!... More 

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