As an owner, I hate not giving this review 5 stars but will explain later. First of all, the resort is gorgeous. The pools are beautiful, especially the Luxxe pool, where we spent most of our time. The concierge and staff there are wonderful. Our villa was absolutely beautiful--two bedrooms, living area, kitchen, large deck with plunge pool. Unfortunately, we... More

We stay here at least twice a year & the accommodations, the property & the staff are incredible. We can sleep 8 easily and have room to spare. It is about 30 minutes outside of Cancun (thank goodness!) & about 15 minutes to 5th Avenue in Playa del Carmen. The resort has 6 + places to eat & drink, a... More

A fantastic experience. The service was amazing. We were treated like royalty. The swimmig pools were the nicest I have seen anywhere.The suites ard so plush and the appointments are wonderful We had a large outdoor patio that had a plunge pool and was totally private and overlooked a incredible jungle setting. . The twice daily maid service was impeccable.... More

Our family of 8 vacationed at the Grandluxxe Resort the week of Easter. We rented a complete villa, which involves an apt. with the lockoff. The Living area opened onto a beautiful huge deck, where we had our breakfast every morning. The doors to the deck open about 4 folds, which we kept open all morning and in the evening.... More

We are here for our 25th Anniversary and have had a lovely time in a top class resort. The service from the staff is immpecable. Even though you usually take the golf cart shuttle to get around its not a long wait ever and its a great way to talk to other travellers from around the globe! The rooms are... More

This is the top end hotel at the 2000-plus acre property that includes a Bliss, Grand Bliss, Mayan Palace and Grand Mayan hotels. The 2 buildings are off to the side of the resort, and are about a 5 minute walk or short shuttle to the main areas. The suites are huge and lavishly appointed, with a very large "outdoor... More

We recently returned from a week-long stay at the Grand Bliss in Rivera Maya—I am writing the review under the Grand Luxxe as technically we were guest of Grand Luxxe owners and because since the Grand Bliss is so new-little web presence exists. Because of this, we were a little nervous of what were getting ourselves into…No website? No pictures?... More

Accept for the lies at the sales pitch that's mandatory , it's a beautiful place. We've paid hundreds of thousands of dollars and still we're not number one to the resort! Oh well what can you do you're already sucked in!!! The food and service is outstanding it's just the little things that tick you off!

Grand Luxxe came up short for us. I found everything to be... complicated. The checkin process is a good example. Once the shuttle arrived, we went through a security checkpoint, were dropped off in front of another hotel, hopped on another shuttle to the Grand Luxxe, met the concierge, and were shown our room and how to work every light... More