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All 10 Playa Paraiso hotels

Grand Luxxe Riviera Maya

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Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Hotel amenities
Grand Luxxe Riviera Maya
Ranked #3 of 10 Hotels in Playa Paraiso
Certificate of Excellence 2014
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213 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Raleigh, North Carolina
1 review
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm considering staying at Riviera Bliss via a Vidanta time share - which doesn't offer all inclusive food and beverage at Bliss. The reviews suggest to expect the food to be expensive paying a la carte. I wonder if there is another avenue through which to purchase an all inclusive package on this property other than via Vidanta.

Was this review helpful? Yes 6
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review

Dear adventar2015 : Please feel free to contact us at: customerservice@grandluxxe.com Warmest regards, Grand Luxxe Riviera Maya Management. More 

Manalapan, New Jersey
Contributor
15 reviews 15 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Will tell all about it upon my return on 27 dec. went there already and it is splendid. Cirque du Soleil is the new attraction. We spent he Christmas Holidays with my grandson (19 months old) and his parents with Vidanda and we had a beautiful time. The accommodations are luxurious and my grandson enjoyed the swimming pool on the... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review

Dear Colette M: Thank you so much for choosing Grand Luxxe for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing service excellence. It is pleasing to learn that you also enjoyed our food options... More 

Alamosa, Colorado
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First of all…like any city and any resort there will be pros and cons. We just spent a week in Vidanta resort for Xmas and spend another 4 days driving around QROO. We liked it well enough and have decided to build a waterfront vacation home on Bacalar Lagoon. I guess that tells you of our experience. Back to the... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review

Dear James H : We really appreciate the time you have taken to share with us your impression about your stay at Grand Luxxe. We are delighted to learn you enjoyed our food options at Tramonto and Gong. We are happy as well that you liked the grounds and our staff’s service. Everyone works tirelessly - day and night, to... More 

Richmond, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We usually vacation at the Vidanta property in Nuevo Vallarta but when Alaska Airlines introduced their direct flights from Seattle to Cancun, the prices were too good to resist so we took the opportunity to visit the property on the Riviera Maya. The accommodations were great...our only disappointment was the lack of ocean views due to the buildings being only... More 

Was this review helpful? Yes 7
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review

Dear Avjk: Thank you for choosing Grand Luxxe for your vacation and for sharing your review with us. We are delighted to find out that some our staff was welcoming, as this is what we strive for every day. We are happy as well that you enjoyed our restaurants. Comments like yours inspire us to continue creating ideal vacation experiences.... More 

San Francisco
Top Contributor
63 reviews 63 reviews
19 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Our last visit was a year ago, before JOYA opened (Cirque du Soleil), New "Grand" only pool, new restaurants. Actually opened. The Grand Club Pools and Restaurant were great. Always had seating. There's a 'cool' temp ocean pool that we were able to swim laps and cool off. A warm pool with swim up bar and jetted "hot" tubs. Restaurant... More 

Was this review helpful? Yes 2
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review

Dear TripKenSF: Thank you so much for choosing Grand Luxxe for your vacation and for sharing your review with us. We truly appreciate your kind words about our staff, as they are always looking to surpass our clients’ expectations of genuine luxury hospitality by providing service excellence. It is pleasing to learn that you also enjoyed our food options ,... More 

Fort Wayne, IN
Top Contributor
51 reviews 51 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We returned in December, having last been to GL in January 2013. The new lobby and French restaurant had just opened. The lobby was definitely needed and is large and elegant. The wooden walkways have been built from all three buildings to the lobby, and then from the lobby to the GL pool. Also definitely needed. It takes about 10... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review

Dear JAGJFW: Thank you so much for choosing Grand Luxxe for your vacation and for sharing your review with us. We are delighted to learn your trip was fun and you enjoyed the facilities and accommodations. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we... More 

Moscow, Russia
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We have stayed at all of the Luxxe properties and this is by far the worst. The gym, activities, pool and rooms are all very nice, but the location and food is just horrible. The beach is terrible and the restaurant are overprice and just not good at all. There is no one place a family can have a casual... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review

Dear smithme: We truly appreciate the time you have taken to share with us your impression about your stay at Grand Luxxe. We are glad you enjoyed our pool, the gym, activities and your room. All the same, we are disappointed that we were unable to meet your expectations to the fullest. Your feedback will be shared with all the... More 

Minneapolis, Minnesota
Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here for 1 week. It was perfect and we wished we could have stayed longer. Our favorite restaurant was Gong and you must try the Chilean sea bass. We also preferred the grand luxxe pool, it was heated, quiet, plenty of chairs, and they staff took great care of us.

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review

Dear Jennifer A: We truly appreciate the time you have taken to share with us your impression about your stay at Grand Luxxe. We are glad that you liked our property, enjoyed our restaurants. Your comments are always welcomed. We always like to hear about our guests’ experiences since it is the only way to truly know we are doing... More 

Alto
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Relatives from Buffalo loved visiting me here! The condo was beautiful, as was the property. Lush and tropical, several pools to enjoy, many fabulous restaurants, attentive staff, entertainment, elegant golf course, a spa you want to take home with you are only some of the wonderful things available at this sprawling (and constantly growing) resort! It is heaven any time,... More 

Was this review helpful? Yes 1
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review

Dear Priscilla H : We really appreciate the time you have taken to share with us your impression about your stay at Grand Luxxe. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the pools, grounds and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits... More 

Peekskill, New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I paid a second visit to the Grand Luxxe in September 2014. I wanted to thank some of the staff who made it a great stay. Raphael...our shuttle driver. Wonderful guy! Lorenzo...our waiter at Greenbreak. Always a friendly face and remembered our names. Ana...our maid who made our room so nice for our anniversary celebration. Ignacio...our favorite concierge, who told... More 

Was this review helpful? Yes 3
Socialmediamanager1, Manager at Grand Luxxe Riviera Maya, responded to this review

Dear Beldel: Thank you for providing your comments about your vacation at Grand Luxxe. We are pleased to learn our staff’s service was top-notch. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. It will be our privilege to share it with them, specifically the staff mentioned; we are certain they will... More 

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Additional Information about Grand Luxxe Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Number of rooms: 6
Also Known As:
Grand Luxxe Riviera Maya Playa Paraiso, Mexico
Hotel Style:
#2 Family Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso

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