Just back from first stay in the La Nina. Great Location, but quite a few issues. Biggest problem was the pool area. They only have approx 150 lounges, which results in the usual towel on the lounger, at 7.30am,as the have over 300 guests! Next problem is that they only have 100 covers for the lounges and are locked up...
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Bit of a blip when we arrived after midnight, nowhere to get a drink, the Hotel had turned off all of its vending machines! The room was awful, went back to the reception and the guy was rude and told me to go back in the morning....it was the morning!! Got rep involved and was moved. THE ROOMS IN THE...
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Dear guest,
We feel sorry that we could not rich your expectation during your stay with us.
Our mission is for you to enjoy your holiday, anyway we will investigate your case.
We are sorry that we could not be successful in your case.
We would like to thank you for your opinions and comments. As this is the only...
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Decided to go away for new years eve/day in the sun. Chose the Be Live La Nina hotel with advice from the Thomson shop staff.
Cannot fault the cleanliness and staff of the hotel.
There is a spa area to use for free ( you only pay if you have any treatments - which my wife and daughter did!!!)
The...
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Every day asked for a room change due to the smell in our room every day told tomorowe ,we gave up after 4 days. Food wasent to bad we could always find some think to suit . The amination team hardle ever spoke english when they went around talking to guests they avoided the english guests and they made this...
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Dear Guest,
We would like to thank you for having taken the time to writte the comments from your stay regarding your experience in our Hotel. Cause your opinion is of the utmost important to us.
We assure you that throughout our company; we have the commitment to provide a quality service beyond our guests' expectations, I am very sorry...
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We had a month at the La Nina hotel it was the first time we had stayed there. We found the staff were excellent on reception in the bars and also reception they couldnt have been more helpful. The hotel catered for all age groups.There was an outdoor pool also an indoor one also a spa which was free,at most...
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Dear Valued Guest,
We appreciate very much your comment and contribution to TripAdvisor and are happy to read that you enjoyed your stay in our Hotel Be Live La Nina.
We hope to welcome you again for your next holidays on the Canary Islands.
Kind regards,
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Me, my wife, and mother stayed here for a week from the 21st jan 2012 to 28th. On first impressions, reception was impressive...looked nice and clean. Firstly, the bus didn't even drop us off at the door. My wife is disabled and we had to cart our cases from a nearby hotel, up the steps to our hotel.Everything went down...
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Dear valued guest,
We appreciate your contribution to TripAdvisor.
We are sorry to know that we didn't fulfill your expectations regarding the food and cleanliness. Thanks to contributions like yours we have the chance to tagging the areas we can improve and this way offer a better service to our guests.
Sincerely,
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My wife and I enjoyed the second week of January 2012 at this fantastic hotel. Be Live La Nina is absolutely worth to visit. The service, the room and the facilities were top class.
Bent Poulsen
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Dear Mr Poulsen,
Thank you very much for your nice comments about your stay in Be Live La Nina. We are delighted to know that you enjoyed your stay with us.
We assure you that we will continue working to improve your next experience with us.
Yours sincerely,
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We have just returned from this hotel after a weeks all inclusive holiday in January. The hotel is in an excellent location. If you like walking you can go along the promanade to Calletta or in the other direction as far as los Christianos. The beach at Puerto Colom is just at the bottom of the hill. The sunbeds on...
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Dear guest,
We feel sorry that we could not rich your expectation during your stay with us.
Our aim is your satisfaction in a pleasant and relaxed atmosphere. We are sorry that we could not be successful in your case.
We would like to thank you for your opinions and comments. As this is the only way to improve the...
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We have just returned (21st January) from a weeks visit to this hotel with our daugher, our son-in-law and their two young children (22months and 3 years) Having read some reviews I was a bit concerned before we travelled however I need not have worried. We found the hotel sporlessly clean, the staff friendly and helpful, the animacion team were...
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Dear Mr. Law,
Thank you very much for taking the time to share your comments with all the Trip Advisor Community, our aim is your satisfaction.
We hope to welcome you again in the near future.
Kind regards,
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My partner and I stayed here for a week starting 7/01/12.our first experience of the food at dinner was poor and we thought we were in for a bad week,hard potatoes,watery soup,and rubber veal etc.Next day was a different view with a good breakfast selection and a great lunch.we found the lunches were of better quality having sirloin steak one...
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Dear Valued Guest,
Thank you for taking the time to share your experience at Be Live La Nina Hotel with us. We are delighted that you enjoyed our services.
I would like to apologise for the inconveniencies found during your stay which have been reported to our team in order to improve.
In addition, I would like to thank you...
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