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Costa Adeje Gran Hotel

Certificate of Excellence
Avenida Bruselas 16, 38660 Costa Adeje, Tenerife, Spain
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Costa Adeje Gran Hotel
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Costa Adeje Gran Hotel
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3,337 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Costa Adeje Gran Hotel
See the most recent reviews
Norwich
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 28, 2012

Why unbelievable? Primarily because I simply can not belive that some guests find reason to complain about this hotel. I am here at the moment with my wife on a seven day holiday and quite simply this is as good a hotel I've stayed in during my many visits to the Canaries. Contrary to the last reviewer we though the... More 

Was this review helpful? Yes 2
GFHoteles, Manager at Costa Adeje Gran Hotel, responded to this review

Dear Norfolk32, Thank you for taking some time to post your thoughts about Costa Adeje Gran Hotel in TripAdvisor. We are pleased to know you are happy with the quality of food available at the Restaurant and the service of the members of our staff has met your expectations, on the other hand we highly value our guests' comments, even... More 

Stockport
Contributor
12 reviews 12 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed October 26, 2012

Just spent 12 days at this hotel and was very dissapointed. The food was apalling and we ended up after 3 nights going on to bed & breakfast and got a refund from the tour company whilst there for the half board. Even the breakfast was bad and on the last day ended up going out. The staff were rude... More 

Was this review helpful? Yes 2
GFHoteles, Manager at Costa Adeje Gran Hotel, responded to this review

Dear JeffreyKrell Thank you for taking some time to post your thoughts about Costa Adeje Gran Hotel in TripAdvisor It’s always a pleasure to hear from our guests as your feedback is truly the best tool we have for improvement. We are sorry to hear that the food did not meet your expectations as we try to improve day by... More 

Glasgow, Scotland, United Kingdom
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed October 26, 2012

We were surprised on arrival to realise this was a hotel we had passed by years previously & decided not to go into because it looked too posh! This was possibly because we'd passed at dinner time and everyone was wearing long trousers, and my combat shorts probably wouldn't have fitted in. I think this nicely sums up the hotel,... More 

Was this review helpful? Yes 5
GFHoteles, Manager at Costa Adeje Gran Hotel, responded to this review

Dear AidyKerr, thank you for reviewing in detail Costa Adeje Gran Hotel in TripAdvisor, your descriptive experience is absolutely helpful for our team . Regarding the restaurant, we are really working hard to make guests wait as little as possible, but peak time stills causing queus in the most popular areas as the freshly made pasta station. We'll try to... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 26, 2012 via mobile

We are currently staying at the hotel and cannot find fault. The rooms are lovely and very clean. The maid is excellent. We are at the back of the hotel with beautiful mountain views. The back is quieter and the room is lovely and cool. Breakfast is buffet style but there is a huge choice and I cannot think of... More 

Was this review helpful? Yes
GFHoteles, Manager at Costa Adeje Gran Hotel, responded to this review

Dear Ys2001, thank you so much for sharing your experience at Costa Adeje Gran Hotel in TripAdvisor . All our team is pleased to know you are satisfied with the quality found during your holiday stay, we work hard on daily basis to meet our demanding guests expectations and keep improving services and facilities to improve and offer the most... More 

Birmingham, United Kingdom
Contributor
14 reviews 14 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed October 25, 2012

amazing hotel. Me and my partner went on an all inclusive basis. The actual hotel was stunning our room overlooked the sea and pool area with lovely views. Staff were so helpful and friendly and could'nt do enough for you. We loved the food it was always fresh and cooked well with plenty of choice. We would round our evening... More 

Was this review helpful? Yes
GFHoteles, Manager at Costa Adeje Gran Hotel, responded to this review

Dear JCherry_12, Thank you for taking some time to post your thoughts about Costa Adeje Gran Hotel in TripAdvisor. Your positive feedback and your recomendation to others are highly valued for all of us at the hotel. We are all very happy to know you are satisfied with the hotel staff, services and facilities. It's priceless for us to read... More 

Bradford, West Yorkshire
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed October 22, 2012

There were six in our family party on our all-inclusive break at the Costa Adeje Gran. We booked Senior Suites which were very spacious and comfortable. We had emailed the hotel prior to our visit to let them know about our planned anniversary celebrations. As a result, we were given well appointed rooms, one with pool and sea view. Having... More 

Was this review helpful? Yes 5
GFHoteles, Manager at Costa Adeje Gran Hotel, responded to this review

Dear Yorkshire_visitor, Thank you for taking some time to post your thoughts about Costa Adeje Gran Hotel in TripAdvisor. Our guests' feedback is highly valued by all our team , so thank you for letting us know your personal opinion about the improvements at the restaurant and at the bar. From the management of Costa Adeje Gran we can assure... More 

Rochdale, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed October 21, 2012

Rooms lovely staff great service outstanding. Food will be fine for any normal holiday maker expecting good quality. Oddballs who dont eat anything that casts a shadow might have other ideas. Dont be put off this is a great hotel and we've stayef in many others in the 30 odd years of coming to tenerife and many other places. Have... More 

Was this review helpful? Yes 4
GFHoteles, Manager at Costa Adeje Gran Hotel, responded to this review

Dear Aponline, thank you for the time spent in reviewing Costa Adeje Gran Hotel in TripAdvisor. We are all very happy to know you are satisfied with the hotel staff and services during your holidays. It's priceless for us to read our guests have had an enjoyable stay as it encourages our team to keep working to offer the highest... More 

Bromsgrove, United Kingdom
Contributor
18 reviews 18 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 21, 2012

I have stayed here on two occasions and both times has a pleasant and relaxing time. Rooms are of a reasonable standard, staff helpful and polite. Pool area is nice and the location is within an easy walk of the Plaza del Duc precinct and the coast. For eating out I would recommend the restaurants in the Commercial Centre long... More 

Was this review helpful? Yes 2
GFHoteles, Manager at Costa Adeje Gran Hotel, responded to this review

Dear Philip H, thank you for reviewing Costa Adeje Gran Hotel in TripAdvisor. Our team is very glad to know we have fullfilled your expectations and you are happy with the hotel quality and our staff atention. We hope you don't mind if we suggest you to try our a - la- carte restaurant in your next visit, your feedback... More 

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 20, 2012

Staff excellent they gave us the use of the office to sort out reservation for Ryan Air<avoid at all costs>they get you at every turn....... I cant speak highly enough of them, Really helpful and have time for you. Food good, same funny German food. The running joke was how many slabs of butter would they display for dinner? but... More 

Was this review helpful? Yes 2
GFHoteles, Manager at Costa Adeje Gran Hotel, responded to this review

Dear tony68_12, thank you for the time spent in reviewing Costa Adeje Gran Hotel in TripAdvisor. Unfortunately we are experiencing some problems with hot/cold water in a small number of rooms we are trying to have sorted out as soon as posible. Our team is daily challenged by every single guest that books our hotel and we are focused in... More 

cheshire uk
Contributor
18 reviews 18 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 19, 2012

loved this hotel. pools fab and clean. building and rooms amazing! beds very comfortable. huge choice of food for dinner and lunch. however, breakfast not so good, large queue for toast, no english sausages and the bacon was streaky and full of fat. We got room 221 which was fab apart from 7am-4pm when the staff are in! nightmare! the... More 

Was this review helpful? Yes 2
GFHoteles, Manager at Costa Adeje Gran Hotel, responded to this review

Dear Saraharry9, Thank you for taking some time to post your thoughts about Costa Adeje Gran Hotel in TripAdvisor. We hope you accept our excuses about any inconvenience caused due to the noise heard during the first nights, as you explained, we happily offered a different one. Thank you for reporting the specific origin of the noise as we'll take... More 

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