The accommodation was very clean and comfortable, the cleaning staff were very good but the hotel itself is not the 4 star it claims to be, especially if you compare it to a 4 star just round the corner. Food was cold, bland, and of poor quality. We twice complained to reception and asked for a meeting with the management...
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Dear Sir,
We are happy you thought the hotel to be clean and comfortable and that you enjoyed the service of bar staff and animation. The accommodation might not be brand new but is kept in good condition and the service rendered is 4 stars.
As far as the food is concerned, we offer amply variety and food is prepared...
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I have stayed here in 2008, 2010 and May 2012. It was never 4 star in my opinion. 3 star. And now 2 star. I was there for 2 weeks this time. I always go off peak ish. End of April or some time in May. Back 7th June the latest. On arrival this time I noticed a huge deterioriation....
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Dear madam/sir,
Thank you for your extensive review, feedback helps us to improve our services.
As far as Bar Plaza is concerned, we indeed temporarly organized the all inclusive bar and entertainment in Bar Indiana as to be able to make some improvements to Bar Indiana. As from last Thursday we have relocated our all inclusive bar and animation back...
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This hotel is fine if you pay the right price. Not what I would expect from a 4 star. It does need updating but the rooms are clean and functional.
I agree with other comments regarding wires exposed on wall lights etc, which could be an issue if you have small children who may tamper with things like that, as...
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Dear Madam/Sir,
We thank you for your review as feedback helps us to improve our services. We would like to state though that the hotel is completely safe, internal and external audits are being done and the hotel complies with the ruling H&S norms.
As far as entertainment is concerned, according to our internal questionnaires, the majority of the guests...
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We stayed at the Isla Bonita 28/04/12-08/05/12. There were 5 of us, Mum, Dad, 5yr old and Grandparents. We got a taxi from the airport and it was only €30 so i would defintely opt for that instead of a transfer, it was quick and good value.
The hotel could do with some modernisation, but for the money that we...
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me and my husband have just returned from this hotel 15th may half the facilities were not open beer very poor and the food disgusting and cold we had to eat out all the time so much for all inclusive we have been to many all inclusives but never experienced food and drink like it the rooms were spotless thankfully...
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Dear madam/sir,
Due to low occupancy the hotel has indeed temporarily closed one of the pools in the facilities, but still renders the same service with heated adult pool and children pool in block A of the hotel.
The beer and other alcoholic beverages we offer are, as advertised, local brand. Choice of food is ample with lots of variety;...
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This is the second visit to isla bonita i loved the first vist and panicked a little when i got there because 1/2 the hotel was closed and the main bar and seating area was also closed and didnt think i was going to enjoy it as much but i didnt need to worry as i still had a grt...
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Well I went back for the 5th time 26th Nov 2011. I stayed with my boyfriend for 11 nights and as usual we had a BALL! As it was my 5th time when we got to our room we had bottles of wine, fruit, water etc to welcome us.. how lovely!
You cannot complain about anything in this hotel it...
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Reviewed September 24, 2011
Dear Mrs. Jessica,
We would like to thank you for you kind review and are looking forward to see you again in your 2nd home this summer!
Kind regards,
The Hotel Management
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Plus Points: Hotel vey clean & staff all friendly & helpful.
Negative Points: Hotel currently being re-vamped so only one pool open with sunbeds, no tables and chairs to sit round if you fancied just to sit, relax & have a drink around the pool.
Food standard very poor & more often than not cold. I'm not a fussy eater...
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Dear Mrs. Lynn,
We thank you for your review as feedback help us to improve our service. However, we would like to reply to some points mentioned in your review, as we suspect you might have been wrongly informed:
Fact that one of the pools is closed is due to low occupancy. The pool offers sun beds and a self...
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me and my wife 36 y.o. plus 2 and 9 year old kiddies been there 11-22.03.2012, luckily for us we were there just before they introduced some changes which, i think werent good at all
my very first thought, when i saw the hotel, was where the hell are 4 stars ?!? although it was clean and neat i would...
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Dear Sir,
We would like to thank you for your review. We are pleased you liked most aspects of your stay. Regarding the recent changes, this has nothing to do with cut backs, the hotel has simply decided to move the all inclusive bar to a new and cosier bar in a different area of the hotel; the service however...
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Just spent a week at the Isla Bonita Hotel, and it was a lovely week. Hotel was good & plenty of food on offer, each day. Hotel complex was really big, and a nice atmosphere. Rooms were cleaned everyday and were spotless. Entertainment was good at night. Had a great time !
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