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H10 Costa Adeje Palace

Playa La Enramada | La Caleta de Adeje, 38679 Costa Adeje, Adeje, Tenerife, Spain
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H10 Costa Adeje Palace
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2,040 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (261)
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English first
  • All months
    (2040)
  • Mar-May only
    (543)
  • Jun-Aug only
    (737)
  • Sep-Nov only
    (372)
  • Dec-Feb only
    (388)
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1 review
2 of 5 stars Reviewed 2 days ago NEW

PROs: - beautiful garden and pool area - Jap. restaurant very good (delicious food, great show) - modern, bright rooms (in the normal category) - free WiFi in the lobby (had access on our balcony as well) - beautiful, comfy lobby with fresh flowers - regular live-music in the piano bar - generally quiet area in Costa Adeje - service... More 

Was this review helpful? Yes
H10CostaAdejePalace, Community Manager at H10 Costa Adeje Palace, responded to this review

Dear Guest, We would like to thank you for your opinions and comments, this is the only way to improve the quality and service of your stay and change any mistakes that have been made. I am sorry to read that our services did not meet your expectations, our mission is for you to enjoy your holiday in a pleasant... More 

Lincoln, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Been here for 3 days and this hotel is mainly occupied by none English families and couples. Having paid over £4000 for our family holiday I would expect more from a hotel; our first room was on the side of the hotel overlooking the bin area so we had to pay an extra charge to change. You have to pay... More 

Was this review helpful? Yes 5
H10CostaAdejePalace, Community Manager at H10 Costa Adeje Palace, responded to this review

Dear Guest, Thank you for posting a review on TripAdvisor. I am concerned to learn of your disappointment with your recent stay and I would like to offer my sincere apologies for the inconvenience caused. I would like the opportunity to welcome you back in the not too distant future, when I am sure we can make amends and restore... More 

Porto, Portugal
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the hotel in a family room from 06/08/2015 to 13/08/2015, we opted to add the privilege package which made our stay very comfortable having all the extras. The room was good and had a fantastic view of the sea, we were on the 6th floor so we had no problems with noise. During our stay it was... More 

Was this review helpful? Yes 3
H10CostaAdejePalace, Community Manager at H10 Costa Adeje Palace, responded to this review

Dear Guest, Thank you for your review on the TripAdvisor website. I am delighted to learn that you had such a lovely stay and that you found my staff were lovely with your son. As a family friendly hotel, we do like our younger guests to enjoy their experience with us. Thank you for your recommendation and we look forward... More 

Sunderland, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We are here leaving tomorrow after our first visit to this H10 hotel. The most impressive thing about this hotel are the staff who work incredibly hard particularly in the restaurant and bars. The pros apart from this are few. Having visited many hotels over the years mainly tenerife and lanzarote we are bemused by the rule that all inclusive... More 

Was this review helpful? Yes 4
H10CostaAdejePalace, Community Manager at H10 Costa Adeje Palace, responded to this review

Dear Guest, Thank you for your review on TripAdvisor. I am concerned to read your review and I am sorry that you were disappointed with your stay. Our mission is for you to enjoy your holiday in a pleasant and relaxed atmosphere. We are sorry that we could not be successful in your case. We only hope that you are... More 

Poland
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

10 wonderful days with two granddaughters, daughter in law and wife. Perfect location, excellent food, very hospitable and kind staff. A lot of animations for kids. Plenty of free sun beds at pools. Two minor remarks: gym equipment is rather obsolete and poor, pool towels should be available from 9:00 a.m.

Was this review helpful? Yes
H10CostaAdejePalace, Community Manager at H10 Costa Adeje Palace, responded to this review

Dear Guest, Thank you for sharing your experience of your stay on TripAdvisor. I am delighted to read your nice comments and that you found our staff very attentive. Comments such as yours provide great motivation for the team and they will pleased to know that their efforts enhanced your stay with us. Thank you once again for your review... More 

Northamptonshire, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Went to this hotel and was pleasantly surprised it was my first time to Tenerife so I didn't know what to expect but the hotel was lovely the rooms were nice and modern the pools were clean there was no problem in getting a sun lounger even though the hotel was busy .the food was just ok .this hotel was... More 

Was this review helpful? Yes
H10CostaAdejePalace, Community Manager at H10 Costa Adeje Palace, responded to this review

Dear Guest, Thank you for taking the time to post a review on TripAdvisor. It is a pleasure to read such comments and thank you for your very positive feedback. I am delighted to learn that you had such an enjoyable stay and found the hotel was good value for money. It will be our pleasure to welcome you back.... More 

Stoke-on-Trent, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited this hotel all inclusive last year and enjoyed it, so we went again this year. The staff are very courteous, nothing is too much trouble, the food is in vast amounts, all fresh and tasty, lots of choice. The rooms are spacious and clean. The reception area is large with a piano bar, this is so nice to... More 

Was this review helpful? Yes 4
H10CostaAdejePalace, Community Manager at H10 Costa Adeje Palace, responded to this review

Dear Guest, Thank you for posting a review on TripAdvisor. I am so glad that you enjoyed your experience with us. Thank you once again for your very valued feedback, as it is in this way that we can continue to improve our customer service standards. I do hope that we can welcome you back again soon. Yours sincerely, María... More 

Rome
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Usually stay in Tenerife apartments but this time has been great to have all the amenities of a top hotel. Would thoroughly recommend every aspect; food of excellent buffet quality with plenty of choice. Staff with the odd exception are totally efficient and the pool and bar facilities also of high quality. The hotel is immaculately kept. Plenty of stuff... More 

Was this review helpful? Yes 3
tenrife60, Community Manager at H10 Costa Adeje Palace, responded to this review

Dear Guest, Thank you very much for this lovely review on TripAdvisor. We are glad to know that this was an experience to never forget and I am thankful that you would like to share it with others. We will note your recommendation and we will do our very best to meet everyones needs to make each experience wonderful and... More 

Southampton, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 26, 2015

My boyfriend and I have just returned from 8 days of a privileged stay at the hotel. We arrived at 12 3 hours before check in and was allowed our room early which was nice considering you have been travelling since 1am the previous morning. The room was good quite big, bed was huge and super comfy although I think... More 

Was this review helpful? Yes 7
tenrife60, Community Manager at H10 Costa Adeje Palace, responded to this review

Dear Guest, Thank you very much for the time taken to write this detailed review on TripAdvisor. It is always lovely to read all the comments from the guests that had a super time with us and that you would like to share the experiences with others. I really praise your review and we are happy that you enjoyed very... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 25, 2015

We are departing today after spending a nice week here at the Costa Adeje Palace, but being told that our 'all inclusive' stops at midday and we are not being picked up at 11pm is very poor, especially after being told by Thomas Cook when we booked that it lasted until we left the hotel, plus our flight was delayed... More 

Was this review helpful? Yes
tenrife60, Community Manager at H10 Costa Adeje Palace, responded to this review

Dear Guest, Thank you for choosing to stay at the H10 Costa Adeje Palace during your recent holiday in Tenerife. We were regretful to learn that your perception of our hotel did not comply with the image of a four-star hotel. Our entire team put a lot of effort to maintain the highest standards of service, to let our guests... More 

Hotel Review Summarization

What travelers say

  • Pool area(10)
  • Very good(6)
  • Piano Bar(3)
  • Thomas Cook(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Hotel & grounds (207)
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Room/suite (111)
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Bathroom (10)
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Pool/beach area (180)
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Business center/function rooms (1)
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Amenities (102)
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Beach (16)
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Double Room with Pool Sea View (50)
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Family Room Privilege (54)
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Junior Suite (59)
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Pool (19)
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Restaurants and Bars (52)
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The Hotel (76)

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Pool/beach area (3)
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Hotel & grounds (6)
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Room/suite (7)
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Business center/function rooms (2)
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Dining (1)
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Other (63)
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