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Iberostar Royal Playa de Palma

Certificate of Excellence
Calle Marbella 36, 07610 Playa de Palma, Majorca, Spain
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Best prices for: 1 room 1 guest
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Iberostar Royal Playa de Palma
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Iberostar Royal Playa de Palma
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238 reviews from our community

Traveler rating
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    34
    7
    8
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102
69
4
4
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chichester, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 8, 2015

Myself and my fiancée have just got back from a week long stay at this Iberostar hotel and will never go back. When we first got to the hotel we were 3 hours early for check in. We hoped that the world’s grumpiest man, who was sat at the reception desk, wouldn’t keep us waiting too long because we had... More 

Was this review helpful? Yes 3
IberostarHoteles, Quality Manager at Iberostar Royal Playa de Palma, responded to this review

Dear Guest, We appreciate you reaching out to us on TripAdvisor to notify us of your concerns related to your recent stay at our IBEROSTAR Royal Playa de Palma hotel and apologize if you experienced any inconsistency in our service. Your input is extremely important to us and we will be forwarding your remarks directly to the management team so... More 

Germany
Contributor
14 reviews 14 reviews
14 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed February 23, 2015

No big surprises here. Location is right at the beach in Playa de Palma. All rooms have ocean view. The pool is quite nice. Food is average (breakfast and dinner), receptionists are nice, rooms are okay - not the newest anymore and not in perfect shape but all in all it is an average package.No surprises - neither positive nor... More 

Was this review helpful? Yes 1
IberostarHoteles, Quality Manager at Iberostar Royal Playa de Palma, responded to this review

Dear Guest, First of all we would like to thank you for choosing our IBEROSTAR Royal Playa de Palma hotel for your holidays in Majorca and for the time you spent to share your feedback on TripAdvisor. We are glad you were satisfied with the overall holiday experience and are grateful for your highlights on our prime location, with direct... More 

Bucharest, Romania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 22, 2015

The hotel is ideally situated. The apartments are overlooking the courtyard and the sea . The bus stop for the airport and Palma is the next door. The apartments have good size with separate bedroom and large living room with kitchen. For me , having so much spare room was perfect to have my privacy .This is a very simple... More 

Was this review helpful? Yes 1
IberostarHoteles, Quality Manager at Iberostar Royal Playa de Palma, responded to this review

Dear Tanya, Thank you so much for your great review of our IBEROSTAR Royal Playa de Palma hotel; we are thrilled our hotel and staff were able to meet all your needs during your stay. At IBEROSTAR we have a true passion for gastronomy and are fully aware that meals are an aspect of primary importance for our guests to... More 

Zurich, Switzerland
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 19, 2015

We spent eight days at this excellent hotel to celebrate my husband's birthday which falls on Valentine's day. I have various very positive things to say about this hotel, but the most important of all is the service. All the staff, without exception, went out of their way to make us feel welcome. The Staff are definitely the Hotel's best... More 

Was this review helpful? Yes 1
Ljubljana, Slovenia
Contributor
13 reviews 13 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed January 10, 2015

This hotel was the worst we had ever been. I've never rated hotel with such a bad score. Rooms were cold, air conditioning didn't work all the time. We were all sick because of this. Cleanliness of the room was bad, sheets were also smelly. The food in restaurant was worse than average. Breakfast and dinner were the same for... More 

Was this review helpful? Yes 5
IberostarHoteles, Quality Manager at Iberostar Royal Playa de Palma, responded to this review

Dear Guest, Thank you for taking the time to write your feedback on your holiday experience at our IBEROSTAR Royal Playa de Palma hotel. Our customers’ genuine comments are very important to us as only through their objective observations and remarks we are able to measure our performance and improve certain aspects of service if necessary. We lament reading that... More 

Sao Paulo, SP
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 8, 2015

We traveled in a group of more than 10 people. All of us have plenty of travel experience in Hotels all over the world; Iberostar Playa the Palma was one of the worse experience since a long time for the entire group. I would recommend to spend a couple of minutes and read the following. I never rated a Hotel... More 

Was this review helpful? Yes 2
IberostarHoteles, Quality Manager at Iberostar Royal Playa de Palma, responded to this review

Dear Guest, Firstly we would like to thank you for taking the time to share your personal impressions on your recent stay at our IBEROSTAR Royal Playa de Palma hotel. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. We... More 

Gloucester, United Kingdom
1 review
5 of 5 stars Reviewed December 29, 2014

We had a weeks holiday at this hotel over the Christmas period, all the staff were very polite and all of them good at their jobs. The cleaning staff, the dining staff were excellent and the choice of food the best we have had The young manager was extremely pleasant and we had a really memorable Xmas over there. Our... More 

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Leven, United Kingdom
1 review
4 of 5 stars Reviewed December 28, 2014

having stayed for 3 nights from xmas eve could not find fault with staff the dining room the choice of food was superb but the entertainment was a let down xmas eve the entertainment stopped at 10.30 christmas night was the same and boxing night it was 9.45 why it was not on till later we dont know most disapointed... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 13, 2014

We had a three night stay here at the beginning of December. It rained for almost the whole trip but we had a great time nevertheless. I was slightly dubious of the resort and hotel staff after reading the reviews of lack of speaking English but actually I didn't find this a problem at all. The reception staff were extremely... More 

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IberostarHoteles, Quality Manager at Iberostar Royal Playa de Palma, responded to this review

Dear Guest, Thank you for the time you spent to share your feedback on your recent stay at our IBEROSTAR Royal Playa de Palma, we are pleased to read that overall you had an enjoyable time among us. We certainly agree that our staff play a key role to our guests' experience, this is why our team works very hard... More 

A TripAdvisor Member
4 of 5 stars Reviewed September 25, 2014

we had again a lovely holliday we were already here in May. there are very nice people and also the entertaiment team is very enthousiastic. the food is excellent every day there is different food. a beautifull area for walking or biking. we will back in May.

Review collected in partnership with Iberostar

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