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Neptuno

C/ Llaut 34 | Apartat de Correos 29, 07600 Playa de Palma, Majorca, Spain
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73 Reviews from our TripAdvisor Community

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Traveler rating
    29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (73)
  • Mar-May only
    (19)
  • Jun-Aug only
    (32)
  • Sep-Nov only
    (18)
  • Dec-Feb only
    (4)
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1 review
4 of 5 stars Reviewed May 26, 2015

We stayed at this hotel during a short trip to Mallorca. It was beginning may so it was not crowded at all. Staff was very friendly, breakfast was great (I am picky....it was really great), pool was clean, beach just across the street, nightlife just around the corner...only the rooms could have had a better view (construction site) ....otherwise...perfect...only can... More 

Was this review helpful? Yes
NeptunoFlamingo, Dirección Hotel at Neptuno, responded to this review

Dear guest, We would like to thank you for your critical comments and helpful suggestions. We really appreciate your review that helps us to improve our service. Yours sincerely, Neptuno Team More 

Kungsbacka, Sweden
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed January 2, 2015

The Hotel it self is quite ok, but unfortunately it's located next to one of the largest disco's in Europe, MEGA Park. Extremely noisy with a lot of german youngsters starting the day with beer at 10 AM and then just continue until MEGA Park closes around 3 AM! On the other hand the hotel is just at the beach,... More 

Was this review helpful? Yes
NeptunoFlamingo, Dirección Hotel at Neptuno, responded to this review

Dear guest, We would like to thank you for your critical comments and helpful suggestions. We really appreciate your review that helps us to improve our service. Yours sincerely, Neptuno Team More 

Aberdeen, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 28, 2014

I have visited this hotel two years ago and everything was great but that is not the reason for the review, I hope this gets read by one of the staff because your website is a very funny ! The spelling and grammar is ridiculous and comes across as very unprofessional, I hope you can get this fixed maybe get... More 

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Lausanne, Switzerland
Level Contributor
103 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
2 of 5 stars Reviewed September 21, 2014

We spent one night at this hotel in September 2014. From my perspective, this is by far not a 4 stars hotel and I'll explain why. We booked a big room with double bed and sea view but at our big surprise, we got a small room with prison-like interior court view and twin bed! I went to the reception... More 

Was this review helpful? Yes 2
Murrieta, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 21, 2014

Majorca was our second stop of our honeymoon...we chose this hotel without much research. This hotel was okay...small outdated rooms. Location was near the beach...but like the hotel in Ibiza this too was near all the partygoers!!! Hotel was right next to a major dance bar/club that everyone goes to...luckily our room was on the other side of that. Friendly... More 

Was this review helpful? Yes 1
Olivertur, Director General at Neptuno, responded to this review

Dear Miss, fisrt of all, we want to thank you for your recent stay at Neptuno Hotel. Probably was not the best time to come to Playa Palma in july during your honeymoon holidays. If you would have come at another time, you would have seen that it changes completly. with sunny regards The Management More 

Newcastle upon Tyne, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 16, 2014

This is an excellent hotel second to none. On entering it, you immediately notice that it is very clean, immaculate indeed! That standard of cleanness is reflected wherever you are within the hotel and throughout your stay. I do notice that staff work very hard to make that happen. Then, it's staff are very friendly and helpful, and pleasant. The... More 

Was this review helpful? Yes 4
Olivertur, Director General at Neptuno, responded to this review

Dear guest, thank you for staying with us at the Hotel Neptuno and for recording your good comments of your recent stay.We are pleased to hear that you enjoyed staying at Neptuno Hotel. It is our main purpose that the clients feel like home and make the best publicity when they are back home. We hope to have the pleasure... More 

Stoke-on-Trent, England, United Kingdom
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 23, 2013

We stayed here for one week and cannot fault it service excellent requested a room change which the did (for the better)food wonderful good choice and variety staff friendly and helpful rooms clean and comfortable right next to the beach.would we stay here again ?just for the hotel yes but location no way drinking Germans dominate the resort drinking all... More 

Was this review helpful? Yes 5
Barnsley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 17, 2013

This is one of the best hotels we have ever stayed at and we definitely recommend it! The staff are great and very helpful location is amazing couldnt wish for a better location! The food is fab and so much to chosse from! The room was great size and got cleaned every day! Had fridge, tv, safe and balcony massive... More 

Was this review helpful? Yes 3
KarolMallorca, General Manager at Neptuno, responded to this review

Dear Martha, first of all we want to thank you for your recent stay in Neptuno Hotel and also for your time in writting this review. We are pleased to hear that you had a wonderful time with us. The hotel location, the staff, the food, the cleaning,.... are always the main points that the hotel clients named in their... More 

Antibes
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed August 27, 2012

We visited Hotel Neptuno in August 2012. The location is great, just across you have the sea. Our room was spacious and clean. It had a fridge (ex mini-bar) and a good wifi connection. Staff was friendly and there was a lot of choice on the buffet. While we had paid extra to have sea view, we just got a... More 

Was this review helpful? Yes 5
KarolMallorca, responsible of quality department at Neptuno, responded to this review

Dear guest, thank you for staying with us at the Hotel Neptuno and for recording your comments in terms of your recent stay. We apologize for any inconveniences we have caused you and we are sorry because we could not comply your expectations during your stay. About the air condition we will like to inform you, that in the morning... More 

boscobel, jamaica
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 13, 2012 via mobile

Pros: Very nice rooms. Incredibly thoughtful staff. Right on the beach. Boardwalk is super for walking, running, or biking. Very nice pool. Good breakfast. Unremarkable dinner. Cons: the HUGE club (the property next door) drew a very trashy clientele. From 1400-0500 expect to see large groups of stag parties acting ridicolous and trashing the pristine beach. The area kind of... More 

Was this review helpful? Yes 2
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