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HSM Golden Playa

Certificate of Excellence
C/ Marbella 14, 07610 Playa de Palma, Majorca, Spain
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HSM Golden Playa
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115 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sarpsborg, Norway
Level Contributor
12 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Was on a holiday with a teenager and stayed at Golden Placa. This is a hotell that gives you a good breakfast in the morning and the people woorking here does a great job for you to be satisfied. I must point out that the hotell is clean and that they clean your rom every day. The hotell staff is... More 

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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Once again we had a 'fantastic' holiday - The hotel is in a quiet area of Playa de Palma which suits us - We arrived and straight away we were made welcome by the friendly Receptionist - Our room was really beautiful overlooking the pool and a spectacular view of the beach - cleaned thoroughly everyday - plenty of choice... More 

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4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear Jan, Thank you very much for your opinion. We are very happy you could have made it this year and had nice time with us. We do hope to see you next year in HSM Golden Playa. For the time being we wish you good summer. My best regards. Inés Zachara & my team More 

Bucharest
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The conditions offered are good and we recommend this hotel. It is a quiet, clean and very well positioned. All the staff are friendly. Pleasant both lobby and the hotel bar. This hotel was in line with our expectations.

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review
Google Translation

Estimado cliente, Gracias por su evaluación y sus amables comentarios. Nos alegra saber que haya disfrutado de sus vacaciones en... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 26, 2015

We spent our honeymoon in this amazing beach hotel, everything was over the top. The room with sea view was fabulous, great variety of food. Phenomenal services, especially Cati from the reception. Thanks for the rest of the team as well Aliz, Pepe, Manolo, you made our honeymoon really unforgettable.

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you have enjoyed your honeymoon and that you liked our hotel and its location. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 22, 2015

As Rob has said, we stayed at Golden Playa for abou a week. It was very good and the food was interesting, but we did actually complain to the reception about the smoking twice! Either side of our room were heavy smokers and this was very disconcerting. When we complained to reception they just shrugged their shoulders.......the no smoking rule... More 

Was this review helpful? Yes 2
4409, Director General at HSM Golden Playa, responded to this review

Dear Chris, Thank you very much for taking your time and sharing your opinion about the hotel. I am very glad you enjoyed your holidays in HSM Golden Playa. Thank you for mentioning the smoking problem, we are trying to give it a better solution (I am a non smoker myself and I do realize how annoying it might be).... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 15, 2015

The Good: The friendly staff especially Manolos Team in the restaurant. Great food choices! Our complements to the Chef & all the Team behind the scenes.👍 The outdoor space and cleanliness of the pool areas together with the comfort of the public reception area. Thanks go to Pepi who kept our room extremely clean and tidy, Thank you👍 Great links... More 

Was this review helpful? Yes 3
4409, Director General at HSM Golden Playa, responded to this review

Dear Rob, Thank you very much for your opinion in Tripadvisor. I am happy you liked your stay with us. Thank you for mentioning our staff, they are definitely the highlight of the hotel and I feel fortunate to work with them. As far as the smoking goes, let me explain that ALL public areas are smoke free in Spain.... More 

London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 15, 2015

We stayed here at the end of March. The hotel is in a good location overlooking the sea and we enjoyed the view from our balcony. The hotel seems a little dated now compared with some others we have stayed at in Majorca. However our room and the rest of the hotel were very clean. The staff at the hotel... More 

Was this review helpful? Yes 2
4409, Director General at HSM Golden Playa, responded to this review

Dear guest, Thanks you for your evaluation and remarks. I am happy to know that you have enjoyed your holiday. I would like to comment some negative points you have mentioned: The hotel is open 9 months, every year we try to improve/renew the facilities during the closing months to offer a modern image. We are glad to know that... More 

Bristol, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 1, 2014

We thoroughly enjoyed our weeks stay in this hotel back in September. Very convenient for the airport which was one of the main reasons for choosing it. Compared with most of the hotels along this great expanse of promenade, it was one of the smallest, but we liked that. We had a room on the 2nd floor with a gorgeous... More 

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and that you have enjoyed your holiday. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and... More 

Berlin, Germany
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 7, 2014

We enjoy our stay at the golden playa upon arrival we were welcome by Maria Jose ( a nice lady). the rooms were small but comfortable with an amazing ocean view. the location is ideal close to the airport like 10 minutes by bus ( the bus to the airport is expensive 3 Euros while the bus to Palma cost... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you appreciated our service. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. We would be more... More 

St.Helier
Level Contributor
5 reviews
2 of 5 stars Reviewed September 27, 2014

On arrival we were told that the hotel had overbooked our room and the suite we had booked was not available for 2 days.We had to take a double room for 2 nights and then have the inconvenience of moving room on such a hot day and wasting time on our holiday.The initial overall look of the hotel reception and... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in Hotel did not satisfy your needs. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer satisfaction.... More 

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