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HSM Golden Playa

Certificate of Excellence
C/ Marbella 14, 07610 Playa de Palma, Majorca, Spain
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HSM Golden Playa
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110 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We spent our honeymoon in this amazing beach hotel, everything was over the top. The room with sea view was fabulous, great variety of food. Phenomenal services, especially Cati from the reception. Thanks for the rest of the team as well Aliz, Pepe, Manolo, you made our honeymoon really unforgettable.

Was this review helpful? Yes 1
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 22, 2015

As Rob has said, we stayed at Golden Playa for abou a week. It was very good and the food was interesting, but we did actually complain to the reception about the smoking twice! Either side of our room were heavy smokers and this was very disconcerting. When we complained to reception they just shrugged their shoulders.......the no smoking rule... More 

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4409, Director General at HSM Golden Playa, responded to this review

Dear Chris, Thank you very much for taking your time and sharing your opinion about the hotel. I am very glad you enjoyed your holidays in HSM Golden Playa. Thank you for mentioning the smoking problem, we are trying to give it a better solution (I am a non smoker myself and I do realize how annoying it might be).... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed May 15, 2015

The Good: The friendly staff especially Manolos Team in the restaurant. Great food choices! Our complements to the Chef & all the Team behind the scenes.👍 The outdoor space and cleanliness of the pool areas together with the comfort of the public reception area. Thanks go to Pepi who kept our room extremely clean and tidy, Thank you👍 Great links... More 

Was this review helpful? Yes 2
4409, Director General at HSM Golden Playa, responded to this review

Dear Rob, Thank you very much for your opinion in Tripadvisor. I am happy you liked your stay with us. Thank you for mentioning our staff, they are definitely the highlight of the hotel and I feel fortunate to work with them. As far as the smoking goes, let me explain that ALL public areas are smoke free in Spain.... More 

London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed April 15, 2015

We stayed here at the end of March. The hotel is in a good location overlooking the sea and we enjoyed the view from our balcony. The hotel seems a little dated now compared with some others we have stayed at in Majorca. However our room and the rest of the hotel were very clean. The staff at the hotel... More 

Was this review helpful? Yes 1
4409, Director General at HSM Golden Playa, responded to this review

Dear guest, Thanks you for your evaluation and remarks. I am happy to know that you have enjoyed your holiday. I would like to comment some negative points you have mentioned: The hotel is open 9 months, every year we try to improve/renew the facilities during the closing months to offer a modern image. We are glad to know that... More 

Bristol, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 1, 2014

We thoroughly enjoyed our weeks stay in this hotel back in September. Very convenient for the airport which was one of the main reasons for choosing it. Compared with most of the hotels along this great expanse of promenade, it was one of the smallest, but we liked that. We had a room on the 2nd floor with a gorgeous... More 

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4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and that you have enjoyed your holiday. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and... More 

Berlin, Germany
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed November 7, 2014

We enjoy our stay at the golden playa upon arrival we were welcome by Maria Jose ( a nice lady). the rooms were small but comfortable with an amazing ocean view. the location is ideal close to the airport like 10 minutes by bus ( the bus to the airport is expensive 3 Euros while the bus to Palma cost... More 

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4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you appreciated our service. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. We would be more... More 

St.Helier
Level Contributor
5 reviews
2 of 5 stars Reviewed September 27, 2014

On arrival we were told that the hotel had overbooked our room and the suite we had booked was not available for 2 days.We had to take a double room for 2 nights and then have the inconvenience of moving room on such a hot day and wasting time on our holiday.The initial overall look of the hotel reception and... More 

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4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in Hotel did not satisfy your needs. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer satisfaction.... More 

Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed September 26, 2014

Made booking in February for mid-Sept for 10 days with half-pension. Got room at the 2nd floor just beside the disco's loudspeakers of the hotel next door. Cannot recommend. Not a 4-star hotel. We cycle all day, then eat well and are ready to sleep at 9pm, but that is the time when the disco starts! - What a terrible... More 

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4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, Thank you for your evaluation and remarks. After having read your critique with care, we apologise that our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. By law, all noise coming from animation must stop by midnight to ensure guests can have undisturbed sleep. We are very sorry and would... More 

Oradea, Romania
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 28, 2014

Pros: - quiet area, the noisy streets are far away - free wifi in the lobby area - mini fridge in the room, free of charge - the cleaning ladies are friendly Cons: - we have arrived at the hotel at 08:00 am and we asked the receptionist if we could have breakfast (our stay included half board): she told... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear Madame, Thank you very much for you opinion. I am glad the general view of the hotel is positive. Nevertheless I would like to comment on some negative points you have mentioned: - the check-in time, as you correctly pointed out, in all the hotels around the world is at 14:00; this is why the first meal if half... More 

Akershus, Norway
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 12, 2014

Quiet area, since the partying crowd is mainly further down the Playa. Spacious, fresh room and bathroom. Very quiet room on the top floor. Only noise was occasional evening entertainment at the next-door hotel (amusingly 1980-ish), which thankfully ended at 2300 hrs. Very close to the very nice beach. Did not use the pool. Friendly, multilingual reception staff. Nice breakfast... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and its location and that you appreciated our service. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. We... More 

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