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HSM Golden Playa

Certificate of Excellence
C/ Marbella 14, 07610 Playa de Palma, Majorca, Spain
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HSM Golden Playa
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HSM Golden Playa
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101 reviews from our community

Traveler rating
    39
    37
    17
    7
    1
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18
62
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Business
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here at the end of March. The hotel is in a good location overlooking the sea and we enjoyed the view from our balcony. The hotel seems a little dated now compared with some others we have stayed at in Majorca. However our room and the rest of the hotel were very clean. The staff at the hotel... More 

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Bristol, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 1, 2014

We thoroughly enjoyed our weeks stay in this hotel back in September. Very convenient for the airport which was one of the main reasons for choosing it. Compared with most of the hotels along this great expanse of promenade, it was one of the smallest, but we liked that. We had a room on the 2nd floor with a gorgeous... More 

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4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and that you have enjoyed your holiday. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and... More 

Berlin, Germany
Contributor
14 reviews 14 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 7, 2014

We enjoy our stay at the golden playa upon arrival we were welcome by Maria Jose ( a nice lady). the rooms were small but comfortable with an amazing ocean view. the location is ideal close to the airport like 10 minutes by bus ( the bus to the airport is expensive 3 Euros while the bus to Palma cost... More 

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4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you appreciated our service. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. We would be more... More 

St.Helier
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed September 27, 2014

On arrival we were told that the hotel had overbooked our room and the suite we had booked was not available for 2 days.We had to take a double room for 2 nights and then have the inconvenience of moving room on such a hot day and wasting time on our holiday.The initial overall look of the hotel reception and... More 

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4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are sorry to read that your stay in Hotel did not satisfy your needs. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and customer satisfaction.... More 

Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 26, 2014

Made booking in February for mid-Sept for 10 days with half-pension. Got room at the 2nd floor just beside the disco's loudspeakers of the hotel next door. Cannot recommend. Not a 4-star hotel. We cycle all day, then eat well and are ready to sleep at 9pm, but that is the time when the disco starts! - What a terrible... More 

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4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, Thank you for your evaluation and remarks. After having read your critique with care, we apologise that our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. By law, all noise coming from animation must stop by midnight to ensure guests can have undisturbed sleep. We are very sorry and would... More 

Oradea, Romania
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 28, 2014

Pros: - quiet area, the noisy streets are far away - free wifi in the lobby area - mini fridge in the room, free of charge - the cleaning ladies are friendly Cons: - we have arrived at the hotel at 08:00 am and we asked the receptionist if we could have breakfast (our stay included half board): she told... More 

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4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear Madame, Thank you very much for you opinion. I am glad the general view of the hotel is positive. Nevertheless I would like to comment on some negative points you have mentioned: - the check-in time, as you correctly pointed out, in all the hotels around the world is at 14:00; this is why the first meal if half... More 

Akershus, Norway
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2014

Quiet area, since the partying crowd is mainly further down the Playa. Spacious, fresh room and bathroom. Very quiet room on the top floor. Only noise was occasional evening entertainment at the next-door hotel (amusingly 1980-ish), which thankfully ended at 2300 hrs. Very close to the very nice beach. Did not use the pool. Friendly, multilingual reception staff. Nice breakfast... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and its location and that you appreciated our service. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. We... More 

1 review
5 of 5 stars Reviewed August 2, 2014

An excellent hotel. Stop here every year, when we come to the island of Mallorca in the last 15 years. this year has been beautifully redesigned bar - excellent furniture and the pillars with light. Enjoy a swimming pool covered with white tiles. Well done! Of course special thanks to the Director of the hotel Ines Zachara and all the... More 

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you like our hotel and that you appreciate our service. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts are acknowledged and appreciated;... More 

Vilnius, Lithuania
1 review
5 of 5 stars Reviewed July 23, 2014

The best thing about the hotel is the location. You just cross a not too busy alley and the wide sandy beach is for your pleasure. The majority of the guests are german-speaking, but we had no problem as at the reception the staff speak good english too. The rooms are cleaned every day, food is really tasty with a... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you liked our hotel and its location and that you have enjoyed your holiday. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts... More 

Cluj-Napoca, Romania
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 16, 2014

I was thorn between a 3 or 4 star rating but I think a 3+ is more realistic. It's not that it was bad, but it was so very unremarkable on all accounts. The staff is nice and helpful but the quality of the service is average, they do their job ok but don't go the extra mile to make... More 

Was this review helpful? Yes
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, Thank you very much for your opinion in Trip Advisor, I am glad the general impression of the hotel is good. I do appreciate all the positive things you mention, let me comment on some negative points you have written about: - food: I was sorry to hear you were not too fond of the taste, but I... More 

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