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HSM Golden Playa

Certificate of Excellence
C/ Marbella 14, 07610 Playa de Palma, Majorca, Spain
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1 room 1 adult
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HSM Golden Playa
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126 Reviews from our TripAdvisor Community

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Salisbury, England, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 15, 2015

Where shall I start, Hotel is clean, tidy, nice polite staff, that is the nice bits, now for the rest which is not pleasant reading. This hotels DO NOT cater for English people, it is geared purely for our German friends even down to the radio music playing in public areas. 1. ROOMS. clean tidy, spacious. beds are abysmal with... More 

Helpful?
1 Thank Christopher O
Bern
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 15, 2015

My Husband and I arrivied erlier than we first expected. Kati at the reception was Very nice and was able to check us in straight away. She should be the employee of the month. The room has a great view overlooking the pool and the sea. The room was "clean" maybe "Spanish style " we choose to have our room... More 

Helpful?
Thank Metteemma
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you have enjoyed your holiday. Our staff, especially Kati and Aliz, will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would like to thank you for your constructive criticism and confirm... More 

Leigh-on Sea, United Kingdom
Level Contributor
3 reviews
3 of 5 stars Reviewed September 12, 2015

Just arrived home after 7 nights at the HSM Golden Playa and thought id put in a review. Lets start with the positives… A quiet hotel, very little noise at all, so a peaceful stay. Right on the beach, walk out of the hotel, cross the road and your on a fantastic beach. Very friendly and helpful staff (almost all).... More 

Helpful?
Thank terry m
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, Thank you for your evaluation and remarks. We are glad to know that you liked the location of our hotel. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We are sorry to read that your stay in our hotel did not meet your expectations.... More 

Sarpsborg, Norway
Level Contributor
19 reviews
4 hotel reviews
4 of 5 stars Reviewed July 31, 2015 via mobile

Was on a holiday with a teenager and stayed at Golden Placa. This is a hotell that gives you a good breakfast in the morning and the people woorking here does a great job for you to be satisfied. I must point out that the hotell is clean and that they clean your rom every day. The hotell staff is... More 

Helpful?
Thank 853olej
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and its location near to the beach and Palma. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. We... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2015

Once again we had a 'fantastic' holiday - The hotel is in a quiet area of Playa de Palma which suits us - We arrived and straight away we were made welcome by the friendly Receptionist - Our room was really beautiful overlooking the pool and a spectacular view of the beach - cleaned thoroughly everyday - plenty of choice... More 

Helpful?
Thank janb1949
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear Jan, Thank you very much for your opinion. We are very happy you could have made it this year and had nice time with us. We do hope to see you next year in HSM Golden Playa. For the time being we wish you good summer. My best regards. Inés Zachara & my team More 

Bucharest
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 15, 2015

The conditions offered are good and we recommend this hotel. It is a quiet, clean and very well positioned. All the staff are friendly. Pleasant both lobby and the hotel bar. This hotel was in line with our expectations.

Helpful?
1 Thank Daniel_Manda
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review
Google Translation

Estimado cliente, Gracias por su evaluación y sus amables comentarios. Nos alegra saber que haya disfrutado de sus vacaciones en... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 26, 2015

We spent our honeymoon in this amazing beach hotel, everything was over the top. The room with sea view was fabulous, great variety of food. Phenomenal services, especially Cati from the reception. Thanks for the rest of the team as well Aliz, Pepe, Manolo, you made our honeymoon really unforgettable.

Helpful?
1 Thank Jozsef D
4409, Director de Relaciones con Clientes at HSM Golden Playa, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you have enjoyed your honeymoon and that you liked our hotel and its location. Our staff will be very happy to learn of your positive remarks. It is very good for team spirit when our efforts... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 22, 2015

As Rob has said, we stayed at Golden Playa for abou a week. It was very good and the food was interesting, but we did actually complain to the reception about the smoking twice! Either side of our room were heavy smokers and this was very disconcerting. When we complained to reception they just shrugged their shoulders.......the no smoking rule... More 

Helpful?
3 Thank Chris H
4409, Director General at HSM Golden Playa, responded to this review

Dear Chris, Thank you very much for taking your time and sharing your opinion about the hotel. I am very glad you enjoyed your holidays in HSM Golden Playa. Thank you for mentioning the smoking problem, we are trying to give it a better solution (I am a non smoker myself and I do realize how annoying it might be).... More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 15, 2015 via mobile

The Good: The friendly staff especially Manolos Team in the restaurant. Great food choices! Our complements to the Chef & all the Team behind the scenes.👍 The outdoor space and cleanliness of the pool areas together with the comfort of the public reception area. Thanks go to Pepi who kept our room extremely clean and tidy, Thank you👍 Great links... More 

Helpful?
3 Thank Rob S
4409, Director General at HSM Golden Playa, responded to this review

Dear Rob, Thank you very much for your opinion in Tripadvisor. I am happy you liked your stay with us. Thank you for mentioning our staff, they are definitely the highlight of the hotel and I feel fortunate to work with them. As far as the smoking goes, let me explain that ALL public areas are smoke free in Spain.... More 

London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed April 15, 2015

We stayed here at the end of March. The hotel is in a good location overlooking the sea and we enjoyed the view from our balcony. The hotel seems a little dated now compared with some others we have stayed at in Majorca. However our room and the rest of the hotel were very clean. The staff at the hotel... More 

Helpful?
2 Thank xcapartist53
4409, Director General at HSM Golden Playa, responded to this review

Dear guest, Thanks you for your evaluation and remarks. I am happy to know that you have enjoyed your holiday. I would like to comment some negative points you have mentioned: The hotel is open 9 months, every year we try to improve/renew the facilities during the closing months to offer a modern image. We are glad to know that... More 

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