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Iberostar Royal Cupido

Certificate of Excellence
Calle Marbella 32, 07610 Playa de Palma, Majorca, Spain
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Iberostar Royal Cupido
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363 Reviews from our TripAdvisor Community

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Traveler rating
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (363)
  • Mar-May only
    (87)
  • Jun-Aug only
    (126)
  • Sep-Nov only
    (94)
  • Dec-Feb only
    (56)
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Bristol, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Not a great start as we had booked the iberostar Cristina and got walked when we arrived at midnight, without explanation. However, with fair compensation from the hard working Julian on the front desk, we stayed and enjoyed a lovely 3 days. Hotel is adults only, predominantly German (we honestly did not hear another British voice the whole time) and... More 

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Guildford, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed June 25, 2015

I booked to stay as a mini break, myself and my mum. We arrived on the 11th June - 4 nights. We arrived in the morning around 9.30am, on arrival we had an extremely unhelpful member of staff check us in. She wasn't friendly, and didn't give any of the usual information on the hotel, nor did she explain where... More 

Was this review helpful? Yes 1
IberostarHoteles, Quality Manager at Iberostar Royal Cupido, responded to this review

Dear Guest, Thank you for taking the time to leave a review on Tripadvisor regarding your experience at our IBEROSTAR Royal Cupido hotel. We would like to apologize for the inconvenience that you have experienced during your arrival in our hotel and we are deeply sad to read your comments about our staff on the reception. On the other hand... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 20, 2015

Stayed here for a few days in May and it is great value. Well maintained and looked after, and really friendly staff. The all inclusive package is brilliant - proper drinks and gorgeous food. The no kids rule was new for us but meant the place was really chilled and relaxed. Only minor gripe was the rooms are a bit... More 

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2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed May 29, 2015 via mobile

Great location and rooms were lovely. Lots of space around the pool and the cabanas were certainly worth the extra money. The hotel bar was also very nice. A couple of points made our visit a little disappointing: The lovely, large pool (which is the focal point of the hotel) was absolutely freezing. To the point of turning your lips... More 

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IberostarHoteles, Quality Manager at Iberostar Royal Cupido, responded to this review

Dear Guest, Thank you for taking the time to leave a review on TripAdvisor regarding your experience at the IBEROSTAR Royal Cupido hotel; it is through such feedback that we can isolate issues and areas in need of attention. We deeply regret reading that you did not feel well cared for during your stay; at IBEROSTAR we strive to deliver... More 

Cardiff
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 10, 2015

Perfect break in the sun. Stayed for 3 nights at The Royal Cupido and could not have been more pleased with my choice. Short taxi trip from Palma Airport (15euros), arrived before 10am and my room was ready on arrival. Hotel location and facilities are perfect, the complex is spacious and spotlessly clean. The Hotel sits right on the beach... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 1, 2015

Really friendly hotel staff, who always smiled and acknowledged you as they passed. We went for the all inclusive package. The food was OK, however were limited with the lunch menu, and you basically got the leftovers from the previous evenings meal, which I felt was poor. The bar had a good selection if drinks. The evening entertainment was poor,... More 

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IberostarHoteles, Quality Manager at Iberostar Royal Cupido, responded to this review

Dear Guest, Firstly we would like to thank you for choosing our IBEROSTAR Royal Cupido hotel for your holidays in Majorca and for the time you spent to share your feelings on your stay; at IBEROSTAR we realize that there is always room for improvement and feedback is crucial in this process so we thank you for your review. We... More 

North East England
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed April 30, 2015

This was our first visit to an Iberostar Hotel and sadly it did not live up to expectations. The location was super but almost everything else was disappointing. I had by email and telephone conversation, direct to the hotel, requested a high floor as we had paid the supplement for a sea view room. On arrival we were allocated a... More 

Was this review helpful? Yes 2
IberostarHoteles, Quality Manager at Iberostar Royal Cupido, responded to this review

Dear Hannah, We appreciate you reaching out to us on TripAdvisor to notify us of your concerns related to your recent stay at our IBEROSTAR Royal Cupido hotel and apologize if you experienced any inconsistency in our service. Your input is extremely important to us and we will be forwarding your remarks directly to the management team so they can... More 

Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 27, 2015

The hotel has a great location, 5 mins from the airport and a few steps from the beach. Its modern and clean. Meals are buffet style with a good choice and the beach front Seasoul restaurant has perfect views with a relaxing atmosphere for enjoying a lunch or a few afternoon drinks.This area is predominately German, but we would definitely... More 

Review collected in partnership with Iberostar

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IberostarHoteles, Quality Manager at Iberostar Royal Cupido, responded to this review

Dear Guest, Thank you for your visit and lovely review of our IBEROSTAR Royal Cupido hotel, we are very pleased you enjoyed of a relaxing mini break whilst staying among us. Moreover we are grateful for your highlight on our prime location, a few minutes’ drive form the airport and with direct access to the promenade and extensive beach of... More 

Liverpool, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed April 19, 2015

Due to French air control strike our flight with Ryanair was cancelled and we could not get on another flight until 2 days later. The hotel was booked and paid for through Hotels.com and when i phoned them was told you will lose those days as it is non refundable.This through no fault of our own lost us £300 for... More 

Was this review helpful? Yes 1
Newport, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 17, 2015

Great staff, great location friendly staff will return. Nothing was a problem to any of the staff in all areas. Good selection of food. Close to airport, very clean in all areas very relaxing internet a bit expensive but otherwise no issues.

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Prices are for 1 room, 2 adults
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