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Hotel HSM Alejandria

C/ Antas de Ulla 14, 07610 Playa de Palma, Majorca, Spain
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Hotel HSM Alejandria
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170 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (170)
  • Mar-May only
    (36)
  • Jun-Aug only
    (90)
  • Sep-Nov only
    (39)
  • Dec-Feb only
    (5)
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 15, 2015

We are the family of 3 - mum, dad, 7-year old girl. We spent 9 days this Easter Holiday at HSM Alejandria. Had a fantastic holiday! For how little we paid (booking 6 months in advance) it was totally MORE than worth it. Food was lovely, room was great. Cleaned every day, towels changed. The Service on the desk was... More 

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at Hotel HSM Alejandria, responded to this review

Dear guest, We would like to thank you for the time you have taken to evaluate our hotel. It is great to know that you appreciated our service and that your family and you have enjoyed your holiday in HSM Alejandria. Our receptionists and our cleaning workforce will be very happy to learn of your positive remarks. It is very... More 

Tartu County, Estonia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 1, 2014

If you need something excellent and cheap you usually have to buy two different things - one is excellent and another is cheap. So, when we booked it, we didn't expect to get 5-star hotel's service, but the hotel is excellent for this money! The interior is not modern, but clean. The room was big enough and also clean. We... More 

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Alejandria, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We would like to thank you for your constructive criticism and confirm that we have passed this... More 

Liverpool, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 24, 2014

This is an excellent hotel. 5 to 10 minutes from the beach. Very clean and tidy. Everyone of the staff were friendly. There is not a lot of meal choice but what there was, was excellent. Rooms cleaned every day and towels changed. Athough we never ran out of soap they did not replenish the body wash. It has free... More 

Was this review helpful? Yes 3
4409, Director de Relaciones con Clientes at Hotel HSM Alejandria, responded to this review

Dear guest, Thank you for your evaluation and kind remarks. We are happy to know that you liked our hotel and that you have enjoyed your holiday. Our staff will be glad to learn of your positive remarks, because their most prized reward is to know that their efforts to make you feel comfortable have paid off. We would be... More 

bucuresti
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed October 9, 2014

Is the most bad hotel in all my life. Very dirty(use condoms to the corridor), smell horrible... furniture broken. Lot german people very noisy ( run and scream to the corridor at 4:00 a.m). Personal are ok.

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Alejandria, responded to this review

Dear guest, Thank you for your evaluation and remarks. After having read your critique with care, we apologise that our hotel did not meet your expectations. We much appreciate the remarks and suggestions of our guests. The weekly evaluation of the quality and the client’s feedback on websites of officially recognized online gateways proves the high standard of service and... More 

Travelers are raving about these Playa de Palma hotels

Bucharest, Romania
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 16, 2014

The hotel is nice and clean, spacious and clean bathroom, daily room tidying, paid safe access. The meals were great both breakfast and dinner, they have a pool and you can rent a bike or a car form the reception. (We rented a car with them - they have some sort of partnership with a nearby car rental office -... More 

Was this review helpful? Yes 6
4409, Director de Relaciones con Clientes at Hotel HSM Alejandria, responded to this review

Dear guest, We are grateful for your evaluation and your commentary. We are glad to know that you liked our hotel and that you appreciated our service. Our staff will be happy about your positive remarks, as our first priority is to make your holiday as enjoyable as possible. We are very sorry and would like to apologise for the... More 

Platja de palma
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 16, 2014

Stayed here for four nights in May. Clean hotel, nice food vand friendly staff.Also good prices in the hotelbar. Only five minutes walk to the beach and easy to take the bus to Palma. We liked this hotell and we will be back again. Regards from a midaged couple from Sweden

Was this review helpful? Yes 1
4409, Director de Relaciones con Clientes at Hotel HSM Alejandria, responded to this review

Dear guest, We are grateful for your evaluation and your kind remarks. We are happy to know that you liked our hotel and its location. Our employees will be happy to learn of your positive remarks. We would be happy to welcome you again in our hotel or in one of the hotels within our hotel chain “Hoteles Saint Michel”... More 

Manchester, United Kingdom
Level Contributor
35 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed April 14, 2014 via mobile

We booked Hotel Palma Bay as a last minute getaway (as in the day before we went!) we wanted something cheap and cheerful for a few days and that's exactly what we got. When we arrived at said hotel, the room wasn't available so we were sent over to this hotel. When we arrived into the room there was a... More 

Was this review helpful? Yes 3
4409, Director de Relaciones con Clientes at Hotel HSM Alejandria, responded to this review

Dear guest, We are grateful for your evaluation and your kind remarks. We are very pleased to know that you liked our hotel and its location and that you have spent a good holiday with us! Our employees at the reception and our cleaning workforce will be happy about to learn of your positive remarks. We would be happy to... More 

Satu Mare, Romania
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed October 24, 2013

The hotel is situated 10 minutes from the beach. The room are clean but you will hear very much noise from all the rooms. If you have room near the elevator prepare not to sleep until 5 in the morning. If somebody make check in at night you will hear the trolley when they will move in the room because... More 

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at Hotel HSM Alejandria, responded to this review

Dear guest, Thank you for your evaluation and remarks. We feel sorry to read that the stay in our hotel didn’t come up to your expectations, because we use to appreciate a lot the remarks and the suggestions of our guests. We are sorry and would like to apologize for the mentioned troubles. We would like to confirm, that we... More 

Stevenage, England, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 7, 2013

Where do i start?! There is nothing good about this hotel at all for english people! Some of the staff do not speak english, the food is horrible and nothing is english and it is all the same food every night! all guests and the area is full of groups of germans who are rude, ignorant and stare at you... More 

Was this review helpful? Yes 4
4409, Director de Relaciones con Clientes at Hotel HSM Alejandria, responded to this review

Dear Guests, Thank you for your comments. We are really sorry that our hotel was not like you have expected. We will forward your comments to our department of quality to emprove our service and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca. With kind regards, HSM Customer Service More 

Oradea, Romania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed September 30, 2013

We stay at this hotel in september 2013 for 7 nights and was the loudest hotel I ever been to. You can hear every move of other guests. Its a 2 star hotel not a 3 one. The meals ware kind of ok, stuff was nice. Not recommended if you plan to sleep well at night.

Was this review helpful? Yes 2
4409, Director de Relaciones con Clientes at Hotel HSM Alejandria, responded to this review

Dear Guests, Thank you for your comments. We are really sorry that our hotel was not like you have expected. We will forward your comments to our department of quality to emprove our service and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca. With kind regards, HSM Customer Service More 

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