the hotel itself is great. It's clean, the staff are friendly, the food is good and there's a choice of where to be within the complex (we stayed in the Habana complex). The downsides......... The main downside for us had to be all the german groups staying there. They made up around 80% of the occupancy. Some were families and... More

We went for 7 nights, my partner and i and our 3 daughters, we had a great time, i was so worried before hand having read some reviews. The food was lovely, the staff were very friendly, the entertainment team were lovely, brillliant with the kids, happy kids=happy parents. Are room was cleaned daily, always fresh towels,got busier at the... More

Returned May 10th after a week, The Palma Bay unbelievable value for money will certainly return. Complex first class easy walking to town and the beach excellent bars and restaurants and very well priced. Really cannot believe the poor reviews on this Hotel. People must go away and spend all their time looking for things to moan about. Go and... More

just got back from el arenal, it was my wifes first time abroad, please dont listen to the negative reviews. we were put in the sahara complex, ok rooms are small, but quite comfortable. the air conditioning was spot on. the staff were helpful, happy and cheerful. the walk to the main complex was about a minute away, so not... More

my dad and myself were concerned about the reviews on line as they were very negative, on our arrival we were very surpised and delighted that the hotel and the food were extremly good the entertainment was good but would be better in the peak season however plenty to do , games pool ect , the beach was not to... More

Having read the reviews I was very worried but on arrival we were in one of the main hotel blocks, and the room was very good, very clean, towels changed every day without asking and good balcony. We were all inclusive and Food was okay, breakfast was the best meal and we also ate out. We were only there for... More

Just back after spending 5 days on a girly holiday in the Nubia block ( suppossed to be the worst ) , Nubia is the furthest away of the three annex but its still only a short walk away from the main complex about a min ! so all the bad reviews were just very hard to please holiday makers... More

well, nearly cancelled this holiday when i found out we were stayin in a hostel, thank god i didnt!! we stayed in the saraha building which must of been 30 seconds into main resort and to b honest i prefered this as the resort rooms were all based around the entertainment stage , we went on girlie holiday and loved... More

Like others have said I'd read other reviews before going and was a bit worried to say the least. It was a late booking and I knew when I was booking that we staying in one of the Annexe buildings, but didn't realise until doing a google maps search that there was no pool with them... Anyway when we got... More