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3.0 of 5 Resort   |   Calle La Graciosa 3-7, 35510 Puerto Del Carmen, Lanzarote, Spain
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El Dorado
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82%
Ranked #29 of 84 hotels in Puerto Del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Sonya K Dublin
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195 people have reviewed this hotel

Traveler rating
    84
    72
    26
    6
    7
See reviews for
56
81
2
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
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English first
Dublin
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We are just back from spending two weeks in the Eldorado Apartments. This complex is a hidden gem, we have been travelling to Lanzarote for the last 15 years & have stayed in all well know hotels in puerto del carmen. This complex comes out on top. We stayed in a superior apartment (119), worth every penny. Air conditioning is... More

Was this review helpful? Yes 3
Newcastle upon Tyne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Just returned from a lovely 7 night stay at these apartments. We stayed in room 320 a superior 1 bedroom apartment which included air con which was well worth paying the extra for. The apartment was spacious and very clean with lots of little extras. All staff we came into contact with were very polite and helpful. The grounds were... More

Was this review helpful? Yes 1
dumfries
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Just back after spending 2 lovely weeks at the eldorado apartments. There was 5 of us we booked a 1 bed and a 2 bed apartment however on arrival they didn't have a 2 bed available even though it had been booked since January so they offered us 2 apartment with adjoining doors which worked out better for us they... More

Was this review helpful? Yes 1
Tyrone
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just home from a very pleasing second visit to el dorado. Returned to find everything as good as before, just missing the life guard. What stood out for us on this yrs holiday was the high standard of the el dorado restaurant. The food was beautifully presented, nothing too much bother, chef made a butterfly pizza on request for our... More

Was this review helpful? Yes 6
fmusan, Director Comercial at El Dorado, responded to this review

Estimated client, I much appreciate your opinion about our hotel and have appreciated the quality of our restaurant. Until a year and a half ago was managed externally and now is ours, so we try to do so with the most professionalism. Hope to see you again among our customers. More

Glasgow, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We stayed here in June. Overall it was a distressing experience... You have to pay extra for air conditioning, a safe, pool towels and tv, we were charge for everything. We stayed a room, which adjacent to the street and right across the road is Island Bar packed with punters and plays live music until the early hours of the... More

Was this review helpful? Yes 2
fmusan, Director Comercial at El Dorado, responded to this review

Estimated customer, thank you for taking the time to write a review on our property. Regarding your complaint is true that in the Canary Islands, in the warmer months, there are little problems with cockroaches, but we, as a customer complains about this problem, treat specifically and professionally until the apartment is completely disinfested. We received you complaint and proceeded... More

Donegal Town, Ireland
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We paid a lot of money to stay in these apartments. Myself, fiance and another couple stayed in these apartments. on the 5th night our apartment was broken was into while i was there alone. My fiance was in the other couples apartment about 40 yards away. The apartment was locked and about an hour later i could hear someone... More

Was this review helpful? Yes 10
fmusan, Propietario at El Dorado, responded to this review

Dear customer, we appreciate your opinion about our resort. In any case, I point out that we have received your version of events on two reviews under two different names (I guess you and your partner) when the incident occurred once. I imagine that you intended to promote a negative image of our complex. We thank you that in future... More

Dublin, Ireland
1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We booked into these apartments on June 1st 2014 ,we had previously stayed here in June 2012 and had recommended this hotel to many friends and family ! Unfortunately this time around we are still in shock as to what happened and how badly it was handled by the hotel management and staff . Basically on the night of June... More

Was this review helpful? Yes 11
fmusan, Propietario at El Dorado, responded to this review

Dear customer, First of all thanks for your review, but we,ll appreciate also a directly communication of your concerns. You should have used the Claims Sheet that I consider is more effective than a review here if your goal is to have any compensation. If I'm not mistaken, our reception and management has answer you at any time and for... More

1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Stayed here with another couple. Two nights before we left my girlfriend was sleeping in bed an someone broke into the apartment and approached her bedroom door. He then ran away when she shouted a few times... Staff didn't seem to bothered and were reluctant to call the police. The nite staff said they couldnt move us to a different... More

Was this review helpful? Yes 10
fmusan, Propietario at El Dorado, responded to this review

Dear customer, we appreciate your opinion about our resort. In any case, I point out that we have received your version of events on two reviews under two different names (I guess you and your partner) when the incident occurred once. I imagine that you intended to promote a negative image of our complex. We thank you that in future... More

Monaghan, Ireland
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the El Dorado for 7 nights from the 5th June to the 12th June. The apartments was very clean and spacious. Check in was quick and staff very helpful. Location was ideal for old and new town.However we had one problem the apartment below us was broken into and we were not made aware if this After... More

Was this review helpful? Yes 3
Woodbridge, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 23, 2014

Stayed here from the 15th - 22nd June with my partner. The apartment was gorgeous, we loved it from the moment we got there. The pool away from the bar was amazing, very quiet and gorgeous sea views. The other pool was lovely as well. The pool bar was brilliant, the staff are very friendly and they make amazing cocktails.... More

Was this review helpful? Yes 4
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Additional Information about El Dorado

Address: Calle La Graciosa 3-7, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — El Dorado 3*
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Also Known As:
El Dorado Hotel Puerto Del Carmen
El Dorado Puerto Del Carmen
El Dorado Lanzarote/Puerto Del Carmen

91 photos of this hotel

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Pool/beach area (6)
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Bathroom (6)
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Room/suite (10)
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Dining (4)
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Other (29)

Amenities

Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style
#5 Top resorts Hotel in Puerto Del Carmen #12 On the Beach Hotel in Puerto Del Carmen
Hotel Class
Official Description (provided by the hotel)
El Dorado Apartments is a hotel located in Puerto del Carmen, with a long career that has earned him numerous awards.Apartments El Dorado was one of the first hotels and apartments that were built near the port.Our hotel has 81 spacious and comfortable apartments and bungalows, newly renovated one and two bedrooms with one and two bathrooms. ... more   less 
Number of rooms
81

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