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Aparthotel PuertoCarmen

Avda. Juan Carlos I #35, 35510 Puerto Del Carmen, Lanzarote, Spain
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1 room 1 guest
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Aparthotel PuertoCarmen
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389 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
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    (389)
  • Mar-May only
    (78)
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Ireland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Iv stayed in Aparthotel PuertoCarmen for a week in August with my six year old child and mother and stepfather that stay here every time they visit i love staying here as you feel safe as there is always someone on the reception. The pool and bar lounge are always clean. Staff are helpful and friendly always happy with the... More 

Was this review helpful? Yes 3
Dublin, Ireland
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Have stayed in these apartments lots of times Have never had a complaint that was not dealt with pronto ......The girl Angeline at reception was so kind to us as was any staff i spoke to .....no problem with cleaning we have asked for same room each time and got it .........its a bit hilly coming back from town but... More 

Was this review helpful? Yes 2
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

I came to your hotel may 2012. I had a great time, and the hospitality was GREAT! The lady on the bar/reception was lovely! And the man who cooked the food was the same! Would love to visit again very soon! Thank you.

Was this review helpful? Yes 1
Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

just arrived home yesterday after two week stay. I read so many bad reviews I dreaded it. ill start with the positives. staff very friendly apart from one grumpy bar man. pool area well maintained,always plenty of sunbeds,they were chained up so u could go down at 9am and wait but honestly no bother getting them. maids cleaned our room... More 

Was this review helpful? Yes 3
Motherwell, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The check in & check out was quick & painfree, receptionist gave us details how to get to new town and old town. It's much closer to old town than new town, new town isn't too far but the walk back is really hilly- get a taxi €3-5, Lidl is next door, 2x supermarkets next to it, biosfera shopping centre... More 

Was this review helpful? Yes 2
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

First of all, thank you very much for your time to publish your impressions about your stay in Hotel Puerto Carmen. Our team is so pleased to know that in general you had a pleasant stay with us despite of those hills around. We really hope that you could still relax and recharge during your holiday. Your words make us... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We came here early August ,and from the min I stepped through that apartment door ,I didn't want to stay, The room was filthy I had to clean it myself top to bottom, I don't blame the maids in the least for this mess ,I think the place is so under staffed , also The entertainment was a disgrace to... More 

Was this review helpful? Yes 1
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Daer Mary Thank you very much for sharing your opinion on tripadvisor. I would like to answer your coment step by step. About the cleaning in the room, if the roomcleaness didnt meet your expections we would have been more then happy if you just came to recepction, as we are here 24Hours, so we would have sended you inmediatily... More 

Travelers are raving about these Puerto Del Carmen hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Just back today hotel was great staff very nice Anna the cleaner is a lovley lady very helpfull the hotel and apartments are very clean and wilk deffo be back. Thankyou for a great week. Sharon room 103 and 104.

Was this review helpful? Yes 1
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

On behalf of the entire Hotel Puerto Carmen staff, we would like to thank you for your review. We are more than grateful for your lovely and honest comments. The team and I are glad that you have had enjoyable holidays at our Hotel Puerto Carmen and we would be more than happy to welcome you and your family again!... More 

Belfast, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Doesn't look like much from the front, but once inside it was very clean. Most of the staff were very helpful at reception apart from one blonde Spanish woman who was very rude, to say the least. Maid service was unreliable, had to ask twice within a week to get our room cleaned and new towels as our room appeared... More 

Was this review helpful? Yes 2
Kendal, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Staff were lovely, pool area very clean. The only thing I can moan about is there wasn't enough parasols around the pool area and there is no shaded areas so they could do with some more. We had a great holiday at these apartments, the rooms are a bit basic and could do with a deep clean.

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