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Aparthotel PuertoCarmen

1.0 of 5 Avda. Juan Carlos I #35, 35510 Puerto Del Carmen, Lanzarote, Spain
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Aparthotel PuertoCarmen
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Aparthotel PuertoCarmen
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277 reviews from our community

Traveler rating
    59
    90
    57
    34
    37
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1
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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    (277)
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    (51)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Just back from a week in this hotel/Apartment and I can honestly say I had a great time. Staff were friendly and Anna Rosa(our chambermaid) could not do enough for us, even washing up the few dishes I had left in the sink, she deserves a pay rise. the entertainment was near enough, the magic show was very entertaining and... More

Was this review helpful? Yes 1
JosefinaMendez, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Thank you for such a great review. Continue to improve, always give the maximum for all our customers. Very grateful,we very much look forward to welcoming you back to the Puerto Carmen Hotel soon. Kind Regards. Josefina Méndez. Riversun-Touristic More

Senior Contributor
26 reviews 26 reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First night in our room we had poo water coming up through our bathroom this was fixed and the room was not cleaned properly so it still smelt very bad. The problem them came back again and we was told to wait 2 hours for someone to come and fix it. It was fixed but again the room was not... More

Was this review helpful? Yes 1
JosefinaMendez, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Thank you for taking the time to review the hotel here, we really appreciate all feedback both good and bad as it is extremely useful in developing the aspects of the service we offer to our guests. I am so sorry that there were a number of issues and lack of basic customer care and I can assure we are... More

1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

After reading terrible reviews, we could not have been more surprised or happier when we arrived! We wer greeted by friendly staff, given a 2 bed apartment which was spotless and there wasn't a cockroach to be seen!!! The pool area was beautiful, Nina and Francesco wer friendly and always smiling and chatting with customers. I plan on booking for... More

Was this review helpful? Yes 3
JosefinaMendez, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Thank you for such a great review, the receptionists and Bar staff will be so pleased to read it, Reviews like this, give us all here a real buzz and confidence in what we are doing. We very much look forward to welcoming you back to The PuertoCarmen Hotel soon. Kind Regards Josefina Méndez Riversun-Touristic More

Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I really don't understand the bad reveiws about this hotel .. We had a very spacious 2 bed apartment with maid service 6 out of 7 days with clean towels and bedding 3 times ... Pool lovely .. The staff were very plesent and Nina on the bar is lovely doesn't matter how busy she got she was still lovely... More

Was this review helpful? Yes 3
JosefinaMendez, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Thank you for such a great review, the receptionists and Bar staff will be so pleased to read it, Reviews like this, give us all here a real buzz and confidence in what we are doing. We very much look forward to welcoming you back to The PuertoCarmen Hotel soon. Kind Regards Josefina Méndez Riversun-Touristic More

Sunderland, United Kingdom
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 15, 2014

I was very surprised when I arrived at these apartments considering what has been written in past reviews! We arrived very late on the 4th September, but the staff were very helpful and friendly. We were given room 150 which was right at the back of the hotel. The room was very spacious with two bedrooms and a basic kitchen,... More

Was this review helpful? Yes 4
JosefinaMendez, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Thank you for such high praise and your recommendation, our team of staff are very pleased to read such positive comments. We are constantly striving to provide the extra touches that can let our guests know how much they are appreciated at The PuertoCarmen Hotel. Thank you for recognising this and for sharing your experience. We do hope that you... More

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 15, 2014

We stayed here in September and found it to be the perfect base for exploring the island. Very clean and friendly despite what we'd read from other reviews on here. Would definitely stay here again , we did self catering and ate locally where there was a great choice of local and European food available. Several local shops within easy... More

Was this review helpful? Yes 2
Cork
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 13, 2014

Great apart hotel. Basic apartments have everything you need as we ate out every night. Fridge just about big enough for two. Staff excellent, pool rules were a bit too lax where alcohol was involved. Cleaning staff were excellent, apartment cleaned 5 out of 7 days. We were in 212 upstairs apartment with view over pool, one of our best... More

Was this review helpful? Yes 2
Sale, United Kingdom
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 12, 2014

The great thing about this Aparthotel is the staff!! They are so friendly and welcoming that nothing is too much trouble! Their "Good mornings and Good afternoons" were most welcome and a gentle reminder that they will do anything to help you and make your stay pleasant! Cristina, Maria and Osvaldo on reception were phenomenal!! Their knowledge of the local... More

Was this review helpful? Yes 5
Liverpool, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 11, 2014

I have been charmed with the aparthotel. Very clean,there is service of cleanliness every day, luminously, very attentive and nice service, nice swimming pool and tranquility at night to be able to rest. In my Lanzarote's favorite zone. No doubt I would repeat

Was this review helpful? Yes 3
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Additional Information about Aparthotel PuertoCarmen

Address: Avda. Juan Carlos I #35, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:1 star — Aparthotel PuertoCarmen 1*
Number of rooms: 148
Reservation Options:
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Also Known As:
Aparthotel Puertocarmen Hotel Puerto Del Carmen
Puerto Carmen Aparthotel
Aparthotel Puertocarmen Puerto Del Carmen
Aparthotel PuertoCarmen Lanzarote/Puerto Del Carmen

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