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Aparthotel PuertoCarmen

Avda. Juan Carlos I #35, 35510 Puerto Del Carmen, Lanzarote, Spain
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Aparthotel PuertoCarmen
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Aparthotel PuertoCarmen
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320 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Holywell
Senior Reviewer
8 reviews 8 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Room smelt musty but must say it was clean, wi fi in reception was rubbish and I never got a conection, we were room only so cannot comment on the food the staff cleaners and reception were very helpful but I must add that due to an uneven walkway my wife tripped up and broke two fingers, I did report... More 

Was this review helpful? Yes
Dunmanway, Cork, Ireland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

The staff at reception would want a slap of a manners stick, not one was friendly or remotely helpful. The rooms smelt of cat piss it was gross. The pool is no more heated than the man on the moon, it was freezing. There's were cats all over the place. The only positive thing I can say about chatuex la... More 

Was this review helpful? Yes
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

First of all thank you for your time to leave your coment here at Tripadvisor, we are really sorry that you couldnt enjoy your holiday with us. Unfortunately cats are visitores from outside and of course do not live here in our hotel . We know there are customers who enjoy their presence and like to feed them . Our... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Myself & My Wife visited the Aparthotel Puerto Carmen from the 14th to the 21st of March 2015. It was for our honeymoon & although we knew we hadn't booked a 5 star hotel, we were hoping that the place would be at least clean & comfortable. What we got far exceeded our expectations!! The apartments were excellent. The are... More 

Was this review helpful? Yes 2
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Thank you for taking your time sharing your opinion on tripadvisor. It was a great pleasure for our team providing you the best possible service. I am glad that you fully enjoyed your holiday! We would be more than happy to welcome you again! Best Wishes Angelina Villafañe Riversun-Touristic More 

Carlisle, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

If you dont mind a hotel on the back row up a steep hill, its very average. Two blocks back on to noisy roads, but get the sun, which was good as they were sheltered from the wind which was bad when we were there. Kettle, toaster and microwave included in the kitchen. Safe was e31 for two weeks! TV... More 

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west cork
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Found this complex very close to all amenities, but that's about all it had going for it. Receptionists very surly and the walls in the appartments were paper thin so you could hear the toilets flushing in next appt like it was in your own room. Slept very little due to noise. Also pool was supposed to be heated and... More 

Was this review helpful? Yes
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

There was 11 of us that stayed here and we all said we can't wait to go back. Staff was very friendly and the whole place was so well maintained and spotless!!! Could not complain about anything and will definately be returning

Was this review helpful? Yes 3
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Many thanks for your kind words its so great to read them and of course I will pass them on to all our Team. We look forward to welcome you all back soon here at our Hotel Puerto Carmen. Best Regards Angelina Villafañe Riversun-Touristic More 

Galway, Ireland
Contributor
16 reviews 16 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Just back from spending a week here with 4 friends. We booked 2 apartments, with single beds, self catering. Apartments were a good size, plenty wardrobe space, good sized bathroom. Kitchen came with cups/plates/cutlery etc, although there were only in small supply, (3 of each). We asked for a room with sea view, with 2 apartments side by side, however,... More 

Was this review helpful? Yes 7
JosefinaMendez, Director de Relaciones Públicas at Aparthotel PuertoCarmen, responded to this review

Thank you very much for rating Aparthotel Puerto Carmen on tripadvisor. We always try to meet all customers' expectations especially regarding the requests. We are sorry for the unpleasentness and hope apart from that you have had a relaxing vacation. Our team and I would be pleased to welcome you again! Best Regards Angelina Villafañe Riversun-Touristic More 

Durham
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 22, 2015

This hotel was dreadful, it could do with been refurbished. We had two rooms, both had electric sockets hanging off walls, one had light fitting in living area loose and hanging from ceiling and other room light cord was knotted to make it shorter. The rooms were reasonably clean but very scruffy and in need of an update. Bidet in... More 

Was this review helpful? Yes 4
JosefinaMendez, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Thank you for taking the time to review the hotel here on Tripadvisor. I am so sorry for the disappointment with your recent stay with us. I´d wish you would have commented something about that during your stay, the reception will always offer an Apartment change in order to minimize the annoyances. I fully take on board all of your... More 

Dublin, Ireland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 19, 2015

Just got back from a 10 night and stay at Aparthotel Puerto Carmen and cannot wait to go back. The apartment was absolutely spotless and good in size, well equipped with microwave, kettle, cooker, fridge etc. The staff were friendly and helpful from the start. We arrived very early at 10am and they got our room ready for us straight... More 

Was this review helpful? Yes 8
JosefinaMendez, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Thank you for sharing your experience with us. We are delighted that you enjoyed our spacious Apartments.Also, we are pleased that you found our staff to be helpful and pleasant! We look forward to see you back soon. Kind Regards Angelina Villafañe Riversun-Touristic More 

kerry
Contributor
14 reviews 14 reviews
7 hotel reviews
114 helpful votes 114 helpful votes
4 of 5 stars Reviewed February 19, 2015

Stayed in Aparthotel in January, it was a last minute deal, the apartments are clean and in a very central location. These are basic apartments but as one would not expect to spending much time in these they are fine and are perfect for a person who is out most of the time. They are cleaned every other day. If... More 

Was this review helpful? Yes 4
JosefinaMendez, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

We appreciate you taking the time to share your vacation experience with us. We would like to say that our TV System is equipped with minimum 1 Free/gratis channel of each country. Unfortunately the Apartments don´t have ovens but there fore Microwaves. We are happy that you enjoyed your Holidays and hope that we can welcome you again here at... More 

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