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Aparthotel PuertoCarmen

Avda. Juan Carlos I #35, 35510 Puerto Del Carmen, Lanzarote, Spain
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Aparthotel PuertoCarmen
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Aparthotel PuertoCarmen
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328 reviews from our community

Traveler rating
    67
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    40
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101
129
6
1
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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2 reviews
4 of 5 stars Reviewed yesterday NEW

Pro's : excellent staff keep this place clean , comfortable and a great place to stay. Everyone from the reception desk to the gardeners were just lovely especially with the children. It's perfect for families and the local amenities are all within walking distance. Con's : The beach is a good twenty minute walk down quite steep hills although it's... More 

Was this review helpful? Yes 2
Tipperary, Ireland
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel for our honeymoon 15 years ago and liked it so much,we came back again 6 years later.when we booked for our second stay,we were upgraded to one of the more better apartments and had an amazing welcome on our arrival as our room had a few wee extras.its a basic apartment,perfect as a base for... More 

Was this review helpful? Yes 3
Dublin, Ireland
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a last minute decision for a week in Lanzarotte with my family, 2 adults 3 kids, for Easter. I was a little apprehensive about this accommodation and services when booking but I was pleasantly surprised. In my opinion the accommodation is basic but clean with a very good pool and surroundings. I had heard from previous reviews that... More 

Was this review helpful? Yes 4
Bradford, United Kingdom
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel facilities were good. Clean pool, and enough sunbeds to go round. You had to pay extra for most things though more wifi, hairdryer, safe etc. Most room overlooked the pool. unfortunately ours (201) was over the loading bay. So 4,5 and 6 in the morning deliveries were being made and the slamming of the metal doors, sounded like... More 

Was this review helpful? Yes 2
Ennis, Ireland
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Enjoyed our break in Lanzarote, it was a last minute decision. Apartments were about a 10 minute walk to the Puerto Del Carmen beach but the draw back is that it is all up hill to get back to the apartments so comfortable footwear is a must. Was a little disappointed with the hygiene at the apartments the only got... More 

Was this review helpful? Yes 1
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Thank you very much for taking the time to leave your coment about Hotel Puerto Carmen at Tripadvisor. We are pleased to read that you had an enjoyable stay overall and we really appreciate your suggestions, of course we will give the points about the cleaning to our governess. Best Regards Angelina Villafañe More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Clean apartments and General area but poorly maintained. Disappointed in having to pay for the TV and Wifi access....have never come across this before anywhere else I have stayed in Lanarote! Rained heavily one night and came through the ceiling. Spoke to Management the following morning and asked Maintenance to check this out. A saucepan was placed on a chair... More 

Was this review helpful? Yes
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Thank you very much for sharing your opinion on tripadvisor. We are very sorry that we couldn't meet your expectations during your last stay here. Regarding the T.v. in the rooms, our Hotel offers some free TV channels for all countries and languages which are totally free of charge. All our clients can enjoy one hour Wifi for free every... More 

Holywell
Senior Reviewer
8 reviews 8 reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Room smelt musty but must say it was clean, wi fi in reception was rubbish and I never got a conection, we were room only so cannot comment on the food the staff cleaners and reception were very helpful but I must add that due to an uneven walkway my wife tripped up and broke two fingers, I did report... More 

Was this review helpful? Yes 1
Dunmanway, Cork, Ireland
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff at reception would want a slap of a manners stick, not one was friendly or remotely helpful. The rooms smelt of cat piss it was gross. The pool is no more heated than the man on the moon, it was freezing. There's were cats all over the place. The only positive thing I can say about chatuex la... More 

Was this review helpful? Yes
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

First of all thank you for your time to leave your coment here at Tripadvisor, we are really sorry that you couldnt enjoy your holiday with us. Unfortunately cats are visitores from outside and of course do not live here in our hotel . We know there are customers who enjoy their presence and like to feed them . Our... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

U have to pay for tv , pay for Internet that doesn't work , beds are terrible sockets keep tripping the switch honestly ppl this place is a shambles !!!!!! Also the staff althought smiling are truly not helpful at all u try to get a drink at the bar and the barman can't be found u have to get... More 

Was this review helpful? Yes
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Myself & My Wife visited the Aparthotel Puerto Carmen from the 14th to the 21st of March 2015. It was for our honeymoon & although we knew we hadn't booked a 5 star hotel, we were hoping that the place would be at least clean & comfortable. What we got far exceeded our expectations!! The apartments were excellent. The are... More 

Was this review helpful? Yes 3
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Thank you for taking your time sharing your opinion on tripadvisor. It was a great pleasure for our team providing you the best possible service. I am glad that you fully enjoyed your holiday! We would be more than happy to welcome you again! Best Wishes Angelina Villafañe Riversun-Touristic More 

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