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Aparthotel PuertoCarmen

Avda. Juan Carlos I #35, 35510 Puerto Del Carmen, Lanzarote, Spain
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349 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Galway, Ireland
1 review
4 of 5 stars Reviewed 3 days ago NEW

Myself and my boyfriend have just returned from staying in this complex for a week. It was our third time staying here. The staff are extremely friendly and helpful. The apartments are clean and the cleaners do a great job at keeping the entire complex spotless. The pool is lovely as it caters for adults and children. There is a... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 4 days ago NEW

Stayed at your accomodation recently and was very disappointed. The accomodation was more welcoming for the cats and cockroaches than it was for us and they don't have to pay. You know it's not good when the shower head falls off onto your wives head while she's using it. In walk ways around your complex the lights were not switched... More 

Was this review helpful? Yes 1

Travelers are raving about these Puerto Del Carmen hotels

1 review
4 of 5 stars Reviewed 1 week ago NEW

We were very pleased with our stay. The apartment was clean and the cleaners came 5 days a week. The self catering facility was good and even had a microwave. The pool and gardens were lovely and there was a good lounging area. We stayed in a 2 room apartment as there were 4 of us, however the second room... More 

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Cork, Ireland
Contributor
11 reviews 11 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a week recently, and I have to say I had a fantastic stay. After reading the reviews I had an open mind. When I arrived I found the staff extremely helpful and welcoming. The apartments are spotless and cleaned 5 times a week. The breakfast is second to none. And there is plenty of beds by the... More 

Was this review helpful? Yes 1
Ireland
1 review
5 of 5 stars Reviewed 3 weeks ago

Hi me and my boyfriend are arriving to your apartments on the 11th July we are staying for one week would love if we could get apartment looking over the pool and be on the second floor am looking forward to our visit

Was this review helpful? Yes
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Dear Donna, for any request you will have to contact the Hotel directly please, as we need booking number and further information about your booking. Looking forward to welcome you soon. Best Regards Angelina Villafañe More 

Dublin, Ireland
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Just back from staying at this hotel. It's ok. Both myself and my girlfriend were here for a week. I read a few of the bad reports on this hotel and just want to clarify (1) There are steps outside the hotel that you need to negotiate unless you take the perfectly accessible lift to the left of the stairs.... More 

Was this review helpful? Yes 6
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Dear Client, Thank you very much for sharing your opinion on tripadvisor. We are grateful nice comments and we are happy, that you have had enjoyable holidays on Lanzarote. Furthermore, we are grateful for your honest comments, they help us to improve our services for all guests. Of course we will check the problem you were talking about in the... More 

1 review
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Hi me and my boyfriend will be visiting here in july for 1 week. Cant wait!!! One question? We dont fly home till after 8.00 pm and i saw alot of comments saying check out is at 12 or 2. Is there anychance of maybe payin a little extra to keep the room on for a few hours longer !... More 

Was this review helpful? Yes 8
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Dear Lizie, im sorry to tell you that i can not confirm a Late Check out yet, this always depends on our availibility, we will check when you arrive to the hotel. In case its not possible we will offer you a laguage room where you can leave your suitcases so that you can enjoy your last day with us.... More 

Barnoldswick, United Kingdom
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 19, 2015

You never know what to really expect when you book an unknown apartment but my husband and I were very happy with what we found. However, on being dropt off we were daunted by the steep steps up to reception, however, we eventually did find the efficient lift, maybe this could be signposted by the front steps. Our apartment was... More 

Was this review helpful? Yes 3
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Dear guest First of all thank you for choosing Hotel Puerto Carmen and of course for sharing your opinion on tripadvisor. We are grateful for your nice comments and are glad that you have had an enjoyable holiday. The team and I would be very pleased to welcome you again! Best Regards Angelina Villafañe More 

County Dublin, Ireland
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 18, 2015

Hello,Hola My family and i are travelling in July arriving the 21st. This is only our second time travelling abroad as i am terrified of flying. Your hotel was recommended by our travel agent, which was a big seller for us, i see you have a mixed bag of review's , from working in the Hotel industry here in Ireland... More 

Was this review helpful? Yes 6
AngelinaVillafane, Director de Relaciones Públicas at Aparthotel PuertoCarmen, responded to this review

Dear Colm Leech, thank you very much for your question. Of course we will do our best to arrange a nice overlooking the Pool Apartment for you. We wish you a very good and quiet flight and see you soon. Best Regards Angelina Villafañe More 

Senior Contributor
27 reviews 27 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 18, 2015

We will definitely stay here again,way cheaper than other places nearer the beach but if you enjoy lounging by the pool like we do this is perfect with ample loungers surrounding a large pool area,rooms are basic but have all you need on a sun holiday,free wifi for an hour is loads in pool area per day & the bar... More 

Was this review helpful? Yes 2
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Dear guest Thank you very much for your review on tripadvisor. We are glad that you have had a pleasant stay at Hotel Puerto Carmen and we hope you will return to Lanzarote for your next holidays. The team and I would be happy to welcome you again soon! Best Regards Angelina Villafañe More 

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