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Aparthotel PuertoCarmen

Avda. Juan Carlos I #35, 35510 Puerto Del Carmen, Lanzarote, Spain
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Aparthotel PuertoCarmen
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Aparthotel PuertoCarmen
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339 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Barnoldswick, United Kingdom
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

You never know what to really expect when you book an unknown apartment but my husband and I were very happy with what we found. However, on being dropt off we were daunted by the steep steps up to reception, however, we eventually did find the efficient lift, maybe this could be signposted by the front steps. Our apartment was... More 

Was this review helpful? Yes 2
County Dublin, Ireland
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Hello,Hola My family and i are travelling in July arriving the 21st. This is only our second time travelling abroad as i am terrified of flying. Your hotel was recommended by our travel agent, which was a big seller for us, i see you have a mixed bag of review's , from working in the Hotel industry here in Ireland... More 

Was this review helpful? Yes 5
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We will definitely stay here again,way cheaper than other places nearer the beach but if you enjoy lounging by the pool like we do this is perfect with ample loungers surrounding a large pool area,rooms are basic but have all you need on a sun holiday,free wifi for an hour is loads in pool area per day & the bar... More 

Was this review helpful? Yes 2
County Offaly, Ireland
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

This is my 12th year to visit lanzarote and l always stay at these apartments, i find them to be central to visiting either the old town or new town all a short walk away. The apartments are always well kept and very clean. the pool area is cleaned every morning as is the pool. The apartments are cleaned 5... More 

Was this review helpful? Yes 7
Sunderland, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

hi can you help please.. I am terrified of cockroaches a really bad phobia can you please please let me stay in a room hopefully clear of them I know its lanzarote and I have been there multiple times even just 3 weeks ago in playa blanca and may I have a pool facing room I am willing to upgrade... More 

Was this review helpful? Yes 3
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Dear Julie, first of all we would like to tell you that cockroaches are not a usually problem at our Hotel Puerto Carmen. Of course we will sign you a upstairs and poolfacing apartment if you wish so. For any further question dont hesitate to contact us at: pcarmen@riversun-touristic.com We are looking forwad to welcome you soon. Sunny regards Angelina... More 

Hereford, United Kingdom
Reviewer
4 reviews 4 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We were there for a week and we like it. Quiet place, the apartment was very clean and well ordered. We had everything we need. I will certainly recommend it to friends. Not very expensive. Located bien, everything is nearby, often we eat out. Although we had all the facilities, there are shops and can comfortably eat at the apartment.... More 

Was this review helpful? Yes 4
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Thank you very much for your review on tripadvisor. We are very happy that you have had a good time at Lanzarote and enjoyable holidays at Hotel Puerto Carmen. The team and I would be pleased to welcome you again! Sunny regards, Angelina Villafañe More 

Cork, Ireland
2 reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Very clean apartments...pool area very clean...didn't try the food the menu looked basic but choice of restaurants is vast in the resort...the apartments are 10 minute walk to old town 10 minute walk to new town...taxis very cheap though.. €3 avarage... supermarket across road spar down further...3 pubs across the road.. Bad things: Only enough hot water for 1.5 showers... More 

Was this review helpful? Yes 4
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Thank you very much for your detailed review on tripadvisor. Our guests' satisfaction is very important for us and we are grateful for your opinion and help to improve our services. We are glad that you have had a nice stay at Hotel Puerto Carmen. Regrading the hot water we would like to tell you that every Apartment got his... More 

1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

just had a week there. Location good facilities good. But having cockroaches in our room and next door was infestested as well. When I told the receptionist.(the very unpleasant one with the glasses her response was so what this is lanzerote and cockroaches are everywere.very unpleasant and unhelpful lady

Was this review helpful? Yes 4
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Dear Client, Thank you for sharing your opinion on tripadvisor. We are grateful for your review and we passed your notes about the lady at Recepcion to our managment. We would like to tell you that we have a contract with a fumigation company and normaly never have any problems with cockoraches as this company visit us every month. Of... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Can someone please tell me if this apartment is near things? Like bars restaurant? Things to do? Goin in September it's our first time to go here so would like to no more about it, ! Also what is weather normally like in September? Thank you

Was this review helpful? Yes 2
AngelinaVillafane, Director de Relaciones con Clientes at Aparthotel PuertoCarmen, responded to this review

Dear Amy, Our Hotel Puerto Carmen is a 5minutes walk away from the big Shopping Center Biosfera, planty Bars,Restaurants and Supermarkets are just in front of the Hotel. Regarding the Waether, September is a very good month for a Holiday here on our lovely island Lanzarote as it still nice warm. If you have any more questions dont hesitate in... More 

Drogheda, Ireland
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

we had a problem our cases was broken in 2 manager never on site reception not very help ful apart from that every thing was fine swimming pool fine surroundings fine gardens nice entertainment just alright

Was this review helpful? Yes 3
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