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Beatriz Playa & Spa

4.0 of 5 Urb. Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain
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Beatriz Playa & Spa
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Beatriz Playa & Spa
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1,589 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Just returned from this hotel. Must say had no problems at all check in good room good food good plenty to choose from every day . On reading some of the reviews before going I was expecting a lot worse. But I think that some people go away just to moan don't be put off by some of these reviews... More 

Was this review helpful? Yes 2
South Normanton, United Kingdom
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What do people really expect???? After reading some of these reviews we wondered where we were going!! Just spent 4 nights in this lovely hotel with my two friends, room 3071, newly renovated, lovely, split level room for 3 with settee, large flat screen tv, nice view over the gardens and out to sea. Bottle of champagne & water in... More 

Was this review helpful? Yes 1
York, United Kingdom
20 reviews 20 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

this hotel was probably a good hotel 12/13 yrs ago which is when the awards were given from thomson holidays . very tired and old reception, carpets , furnishing throughout the hotel . our second room 3035 had been refurbished and had flat screen t v and updated bathroom but our first room on first floor which is where they... More 

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Scotland, uk
2 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Just returned from Beatriz Playa and Spa, Matagorda, Puerto del Carmen, Lanzarote. We were a bit concerned before we left Scotland at all the negative comments about this hotel, its location and its staff. But we should have trusted the glowing reports and positive comments..... It is a fabulous hotel with such friendly, helpful staff who go the extra mile... More 

Was this review helpful? Yes 4
Plymouth, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago via mobile

The hotel was immaculate. Our son was only 8 months old and we found the hotel to accommodate families very well. Friends came with 2 other children 6 and 3 in age and they found it fantastic. Food was fantastic especially breakfast! Pool was always very clean. Close to lots of shops bars and restaurants. Airport is close, 5 minute... More 

Was this review helpful? Yes 3
Chesterfield, United Kingdom
Senior Reviewer
8 reviews 8 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked this hotel 2 weeks before departure, we stayed from 7th-14th Feb. After booking this I began to read the reviews of this hotel and grew very worried, to the point where I lost sleep and even considered cancelling. However, I am glad that I did not, I was pleasantly surprised. We stayed in a Junior Suite, Room 2044.... More 

Was this review helpful? Yes 11
11 reviews 11 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Returned last week from a fortnight all inc at the Beatriz & can’t believe some of the negative reviews as we found it good VFM. We were lucky enough to have a refurbished room (3069) which had lovely full sea view and was spotlessly clean. However, the bathroom had been wallpapered (why?) and had started to peel away from wall... More 

Was this review helpful? Yes 5
Top Contributor
54 reviews 54 reviews
25 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Beatriz Spa is a huge hotel, although it's relatively low-rise. It's a very attractive and unusual design but being so big, it can take a couple of days to easily find your way around. It's right on the seafront as well which is a bonus. On arrival, the reception area is spacious and cool and the front desk staff... More 

Was this review helpful? Yes 6
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'm Shocked too see so many bad reviews . Just returned from this hotel from a two week stay . The 1st week weather not very good but 2nd was a lot better . Hotel is close to airport but it's nice to watch the planes coming in & the noise isn't really a problem. Hotel staff friendly enough that... More 

Was this review helpful? Yes 3
DireccHBeatrizPlaya, Gerente at Beatriz Playa & Spa, responded to this review
Google Translation

Estimados huéspedes, Les damos las gracias en primer lugar por haber dedicado parte de su tiempo a reflejar su experiencia... More 

Manchester, United Kingdom
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Have just returned from this very nice, quiet resort, but what a let-down at the Beatriz. an extremely ugly building, both inside and out. Dark, miserable, impersonal; dismissive reception staff, no information given. Limited variety of food, restaurant like transport cafe and all-inclusive wine dire. Free bottled water only available from one bar and not until 6.00pm. Only bar available... More 

Was this review helpful? Yes 3
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Additional Information about Beatriz Playa & Spa

Address: Urb. Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Beatriz Playa & Spa 4*
Number of rooms: 404
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Also Known As:
Beatriz Playa And Spa
Beatriz Playa Hotel Puerto Del Carmen
Beatriz Playa Lanzarote
Beatriz Playa & Spa Lanzarote/Puerto Del Carmen
Hotel Style:
#4 Spa Hotel in Puerto Del Carmen
#12 Luxury Hotel in Puerto Del Carmen
#19 On the Beach Hotel in Puerto Del Carmen

883 photos of this hotel

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Hotel & grounds (171)
Room/suite (80)
Bathroom (21)
Dining (41)
Pool/beach area (102)
View from room (57)
Family/play areas (5)
Other (200)

Expert photos: Taken by TripAdvisor travel experts

All expert photos (194)
Amenities (47)
Beach (10)
Pool (12)
Restaurants and Bars (46)
Standard Double Room (31)
The Hotel (48)

Management photos: Courtesy of the property manager

All management photos (12)
Room/suite (2)
Dining (3)
Hotel & grounds (3)
Pool/beach area (1)
Other (3)
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