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Beatriz Playa & Spa

4.0 of 5
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Urb. Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain
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1 room 1 adult
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Beatriz Playa & Spa
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2,002 Reviews from our TripAdvisor Community

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Dumbarton, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

stayed at this hotel many times and elected to book for my 70th birthday as we had enjoyed all aspects of our stays before. Sadly this visit was not up to the standard we have come to expect from this hotel reception being openly dismissive and lacking empathy in a very personal requirement needed for two out of three of... More 

Helpful?
1 Thank mobutton
Berwick upon Tweed, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

just back from here we had a great family holiday the rooms were very clean and well kept and you couldnt fault the cleaners supplying clean towels and shower products every day... reception was helpful and will call you taxis to the near by towns if you need them these arent expensive only 5 euro to porta carmen. spa needs... More 

Helpful?
5 Thank jazzsay
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, Thank you for taking a bit of your time to share your experience in the hotel Beatriz Playa & Spa on this travellers community Tripadvisor, however I would like to bring a few precisions to your comment for who is reading it. The spa does not enter in the All Inclusive package, the price of this one is... More 

Birmingham, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

1st time in Lanzarote found the hotel very clean, my room was spacious with a very comfortable bed and lovely sea view, the lady who cleaned the room did an excellent job. The staff were welcoming and helpful but I did notice that the majority of them were working extremely long hours and still managing to smile. The main restaurant... More 

Helpful?
1 Thank Hilary040
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, On behalf of the Hotel Beatriz Playa & Spa, I thank you for sharing your experience amongst us on the travellers community Tripadvisor, Rely on me to transmit to the staff your satisfaction regarding their behaviour. I am glad to hear that you enjoyed our breakfast at the pool bar, effectively I believe it is a nice way... More 

Truro, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel room was stunning, the cleaner was lovely but the food was cold tasteless and being vegetarians the menu left a lot to be desired, the fish was covered in some type of sauce everyday, the reception staff were rude and unhelpful. For a 4* rated hotel it left us reeling, when we asked for a kettle we had... More 

Helpful?
2 Thank Sharon B
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, I am sorry to find out that you have not been totally satisfied with your stay amongst us. I would like to apologize for the feeling you have had with our reception staff and we will have a meeting to remedy this hint. Let me inform you that we are currently renovating our installations as refurbishing the rooms,... More 

Travelers are raving about these Puerto Del Carmen hotels

Chester, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

hotel room was large and airy rooms cleaned every day,every staff were cheerfull,hotel needs repainting, looking a bit tired, food was not excellent, they had a heated cabinet with meat in ,I saw a waiter come around the counter pickup some thing of the floor and throw it into the bottom of the cabinet, that contained food not very hygienic.

Helpful?
Thank Chris M
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, On behalf of the Hotel Beatriz Playa & Spa I would like to thank you for sharing your opinion with the community of TripAdvisor. Thank you for the nice comment you have made about our staff. I would like to bring a precision about what you saw in the restaurant. The waiter have thrown what he found on... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

It was my first time at this hotel with my boyfriend Jonathan we had an amazing 2 week and met some lovely people the activities time are amazing we took part in some of the games it was fun I would come back to this hotel thank you all so much for all your hard work so we can have... More 

Helpful?
2 Thank Yvonne W
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, Thank you very much for your feedback on TripAdvisor. Thank you for your description of the Hotel Beatriz Playa & Spa. I am very glad that you leave the hotel with such a good impression about what we offer, especially after your first stay amongst us. You can rely on me to transmit to the staff your comment... More 

Alicante Province, Spain
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In April 2015 my wife and I again visited the hotel Beatriz Playa and Spa in Matagorda, Lanzarote. We have now visited this hotel on approximately 6 occasions. On arrival the reception staff were very friendly and efficient. We were allocated a room in the area we had requested, and on the first evening we were provided with sparkling wine,... More 

Helpful?
3 Thank hedley2016
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, It is always a real pleasure to read positive reviews coming from realistic people that bring precisions and balance other negative reviews. Thanks to your comments I am very sure that many other holidaymaker reading Tripadvisor will find out that we do offer a very good value for the money paid to visit us. I am very glad... More 

Newport uk
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Travelled to this hotel in January 2016 for family holiday. My wife and I have been going to this hotel off and on for a number of years and it is sad to see how it has declined over those years. The rooms could really do with a major refurbishment and not just a tart up of the bathrooms that... More 

Helpful?
1 Thank Colin C
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, I am very sad to read your dissatisfaction with our establishment. Let me inform you that we are currently renovating our installations as refurbishing the rooms, we have already build a new pool bar and we will refurbish the main restaurant completely before the summer. Best regards The management More 

wexford
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We had a great Holiday this was our 4th visit we got a lovely room with a sea view that was very clean fresh and serviced every day. The food was good the BBQ was well worth a visit and breakfast at the pool bar was top class. The highlight of our holiday was the activities the animation team work... More 

Helpful?
1 Thank highflyerWexford
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, Thank you very much for sharing your opinion with the community of TripAdvisor. First of all I am very glad to learn that you enjoyed your stay and liked our animation team. Thank you as well to highlight our breakfast at the pool bar as well as our BBQ night. I am very sure that your detailed description... More 

Fort William, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

on arrival first impressions were very good then it went downhill eventually once the reception staff stopped speaking to each other we were asked for our passports and waited 15 minutes to get them scanned as the staff were talking to each other again and the queue was building up eventually we had to ask what was happening then we... More 

Helpful?
1 Thank jammay
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, I am sorry to learn that you were not satisfied with your stay amongst us in the Hotel Beatriz Playa & Spa. We take notice and we will remedy the long wait at the check in time, sorry about. Otherwise I believe that you may not have chosen the right hotel for your needs. Best regards The management More 

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