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Beatriz Playa & Spa

Urb. Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain
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Beatriz Playa & Spa
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1,743 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (377)
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Aberdeen
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

This holiday is definitely not worthy of a four star! I came here with my family and we all felt robbed of time and money! We arrived in the late afternoon and were greeted at reception. Receptionists seemed nice enough. Later we went to dinner and were so disappointed with out first sitting. The waitress couldn't be bothered even smiling... More 

Was this review helpful? Yes 2
Birmingham, United Kingdom
2 reviews
4 of 5 stars Reviewed 3 days ago NEW

Have just returned from our second family holiday at this hotel and have once again had a fantastic time. Room, food and location are great and all staff are friendly and approachable. Would recommend to any family.

Was this review helpful? Yes 2
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here in late June of this year. The hotel itself was very clean and spacious, the staff were all very friendly and helpful and the location is great. Yes it's near to the airport but that did not make a difference to our stay in the slightest! There's a Bus stop about 5/10 minute walk away we used... More 

Was this review helpful? Yes 1
Grays Thurrock, United Kingdom
Level Contributor
15 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

We are a family of 4 and stayed here from 12-26 July 2015. It was booked as a 4 star hotel and to be fair it was close, probably more a 3.5. The hotel location was right on the beach and only a 10 minute walk to bars and restaurants or a €5 taxi drive to the main strip though... More 

Was this review helpful? Yes 4
Birmingham, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

firstly i have made a complaint to our tour operator regarding this hotel , the reason was because there was work being carried out during our stay and they never notified us. With regards to the hotel , its a nice hotel, very big , location is great right on the beach and a short walk away close to shops,... More 

Was this review helpful? Yes 6
DireccHBeatrizPlaya, Gerente at Beatriz Playa & Spa, responded to this review

Dear guest, Thank you for your feedback on TripAdvisor. I am glad that you enjoyed your holiday in general and I would like to add that we have finished the works in the hotel. Sorry once again for the inconvenience during your stay. We would be very pleased to welcome you again as our guest. Best regards The management More 

Armagh, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

This hotel is very well located and very clean regarding grounds and room especially if you get a newly refurbished one like we did. The staff generally are very helpful and friendly but it has one major problem. The main restaurant/dining room is infested with birds. They swoop around, land on the tables and help themselves unreservedly to the food... More 

Was this review helpful? Yes 7
DireccHBeatrizPlaya, Gerente at Beatriz Playa & Spa, responded to this review

We would like to bring a few precisions to this review: The booking was made six weeks before the stay, the guest stayed previously in the second hotel the chain has got as well in Lanzarote  (Costa-Teguise). One week before the stay our PR attended a phone call from the travel agent who had sold the holiday, the guest had... More 

Travelers are raving about these Puerto Del Carmen hotels

sheffield
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

As you pull up to hotel, it looks great. However its not all that. The hotel is huge get your walking boots on. alot of wasted space. The hotel waterfall in the restaurant area is beautiful however the 1 in the entertainment area was never turned on and look dreadful. we complained several time. mosquito heaven, their was sick on... More 

Was this review helpful? Yes
DireccHBeatrizPlaya, Gerente at Beatriz Playa & Spa, responded to this review

Dear guest, I am sorry to learn that we could not completely meet your requirements and that you didn't like the size and the structure of the hotel, usually our guests are very happy that there is so much space. Thank you for mentioning our friendly staff and the good quality of our food. Best regards The management More 

Belfast, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

Just back from a wonderful week spent here. Although maybe not quite 4star it is still a great facility. Our room on the 3rd floor was really nice, big modern bathroom, memory foam mattress on beds and balcony over looking the beach / prom. Room also cleaned everyday. Food was really good with plenty of choice afternoon and evening. What... More 

Was this review helpful? Yes
DireccHBeatrizPlaya, Gerente at Beatriz Playa & Spa, responded to this review

Dear guest, Thank you very much for sharing your opinion with the community of TripAdvisor. I am delighted to read that you really enjoyed your holiday and are planning to come back to the hotel. I am very sure that your review will encourage other travellers as well to stay with us. We are all looking forward to welcome you... More 

County Dublin, Ireland
1 review
3 of 5 stars Reviewed 1 week ago

like a lot of reviewers said this is not a four star hotel ,the rooms need refurbishing as does a lot of the hotel, pool area is nice but when we were there ,there was a lot of arguing over sun beds people were reserving them in the mornings which wasnt allowed so the staff were removing the towels which... More 

Was this review helpful? Yes 1
DireccHBeatrizPlaya, Gerente at Beatriz Playa & Spa, responded to this review

Dear guest, Thank you for your feedback on TripAdvisor. I am really glad to read that you liked our food and thanky for mentioning our very good entartainment staff. We will take the hints given into account in order to improve. I am pleased to learn that you enjoyed your stay overall. Best regards The management More 

Hereford, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our second visit. We went for the first time last year and it was brilliant. Second time around was not so good. The hotel was still good although it seemed a little dated. The staff were brilliant and were very helpful. The problem this year was with the sun loungers around the pools. Despite notices posted that these... More 

Was this review helpful? Yes 2
DireccHBeatrizPlaya, Gerente at Beatriz Playa & Spa, responded to this review

Dear guest, Thank you for sharing your opinion with the community of TripAdvisor. You can be sure that we are trying to do our utmost to solve the problem with the sunloungers. Thank you for mentioning our friendly and helpful staff. It would be a great pleasure to welcome you again as our guests. Best regards The management More 

Hotel Review Summarization

What travelers say

  • Pool area(21)
  • Very good(7)
  • Evening entertainment(6)
  • Animation Team(4)
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947 photos of this hotel

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Hotel & grounds (184)
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Room/suite (91)
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Bathroom (24)
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Dining (47)
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Amenities (47)
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Beach (10)
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Pool (12)
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Standard Double Room (31)
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The Hotel (48)

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Room/suite (2)
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Dining (3)
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Hotel & grounds (3)
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Other (3)
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