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All 84 Puerto Del Carmen hotels

Beatriz Playa & Spa

4.0 of 5 Hotel   |   Urb. Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain
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Beatriz Playa & Spa
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A recent review
5 of 5 stars reviewed yesterday
Joanne R Nottingham, United Kingdom
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1,248 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Nottingham, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

I have booked this hotel for the 20th May with my family. After reading the recent reviews i am beginning to wonder if i have made a bad choice. I will be writing another review on my return, as an infection control representitive i will be submitting my honest opinion. Here's hoping for an excellent family holiday.

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england
Contributor
12 reviews 12 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just back from a week at this great hotel, the rooms are large and spotlessly cleaned everyday, the food is very good and varied for all inclusive, the pool area is clean and loads of sunbeds to go around, the underground waterfalls and trees are amazing and I've never seen the same anywhere which makes the hotel very special, all... More

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Gloucester
Reviewer
4 reviews 4 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed for one week from 6th April. The hotel reception was speedy and friendly. Our room was spotlessly cleaned every day, it was large and had a great view over the sea and airport runway - we requested this via email. The food was always hot and with a an excellent variety. A good selection of shops were available... More

Was this review helpful? Yes 1
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, Thank you very much for taking the time to share your opinion about the Hotel Beatriz Playa & Spa with the community of TripAdvisor. I am very glad to learn that the hotel and its facilities were satisfying. I hope that we can welcome you again soon for another lovely break. Please don't forget to get in touch... More

England
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
72 helpful votes 72 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This was our fourth visit to this hotel and we were looking forward very much to yet another break there. We had a very negative experience this year, in our opinion the hotel has gone down hill, the room wasn't cleaned very well at all.. As we were queing for the lunch time buffet there were birds sat in the... More

Was this review helpful? Yes 1
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, I am very sorry to learn that you were so dissatisfied with your last stay. I wish we could have tried to solve these problems during your stay, as it is most important for us to do everything necessary to make your holiday as enjoyable as possible. We will take the hints given in account and rectify these... More

Fife, Scotland
Reviewer
5 reviews 5 reviews
3 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a week with my son,.its a well-maintained spacious hotel,.no mad rush for sunbeds in the morning, very laid back. Our room had a seaview and you could lie on the bed watching the waves and the planes landing! Food was fine, plenty choice and i didnt find it cold at all. Entertainment is low key but think... More

Was this review helpful? Yes 6
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, Thank you very much for your positive review on TripaAdvisor. I am pleased to find out that you liked the hotel, its facilities and its situation. Special hanks for the nice comment on our staff, they will appreciate it! I am glad that you liked the food we offer and I am very sure that you description of... More

A TripAdvisor Member
2 of 5 stars Reviewed 3 weeks ago

I have been to many all inclusive hotels from Sandals and Iberostar but also more budget style AI's over the last 10 years both in Europe and worldwide so consider my opinion to be informed. There are THREE massive issues for this hotel, firstly the food; a good selection but always luke warm and never served on hot plates! The... More

Was this review helpful? Yes 1
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, Thank you for taking the time to leave a comment on TripAdvisor. I am very sorry to learn that we couldn't meet all your requirements and that you were partly dissatisfied with your stay. I hope that you could even though enjoy your holiday and I would like to thank you for your very nice remark concerning our... More

Unst, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Stayed here from a week in March on the all inclusive package . When arrived the hotel looked very nice from the outside was impressed . Till we entered our room . All I can say I was shocked and horrified at the state of the room for a 4 star hotel . The walls were dirty plaster falling from... More

Was this review helpful? Yes 5
kent
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

We just got back, we were a bit worried about the planes going in and out, we should not have worried, yes they do come and go but sometimes you forget about it. The staff at reception were so helpful. all the hotels we have stayed their hygiene was the best, in the dinning hall all the chefs clothes were... More

Was this review helpful? Yes 3
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, Thank you very much for your positive review on TripAdvisor. I am very glad that you enjoyed your holiday so much and it will be a pleasure for us to welcome you again in the Hotel Beatriz Playa & Spa. Thank you for letting us know about the food in the Italian restaurant, we will take that in... More

Stockport, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

This was our third trip to this hotel, we were a bit worried this time because there have been some negative reviews recently. However the hotel was still as good or better than our previous visits, no problems and we really enjoyed our stay again. There is some aircraft noise at times but most people find watching the planes go... More

Was this review helpful? Yes 1
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, Thank you for sharing your opinion about your recent stay in the Hotel Beatriz Playa & Spa with the community of TripAdvisor. It’s really good to learn that you had another great holiday here with us and that we could once again meet your requirements. We hope to welcome you again in the near future for a nice... More

Anlaby
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 18, 2014

We booked as part of Thomas Cooks "flexible-trips" and chose this hotel in Matagourda - the more northerly part of Puerto del Carmen up towards the capital town of Arrecife. The hotel is typical of what you might expert from this sort of sea and sun holiday and in particular we would make mention of the lovely pool area, outside... More

Was this review helpful? Yes 3
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, On behalf of the Hotel Beatriz Playa & Spa I would like to thank you for your very friendly review on TripAdvisor. As the satisfaction of our guests is most important to us, it is a real pleasure to find out that you really enjoyed your stay. We hope to welcome you again very soon. Best regards Eric... More

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Additional Information about Beatriz Playa & Spa

Also Known As:
Beatriz Playa Hotel Puerto Del Carmen
Beatriz Playa And Spa
Beatriz Playa
Beatriz Playa Lanzarote
Beatriz Playa Hotel
Hotel Beatriz Playa
Beatriz Playa & Spa Lanzarote/Puerto Del Carmen
Address: Urb. Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Puerto Del Carmen
#16 On the Beach Hotel in Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:4 star — Beatriz Playa & Spa 4*
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