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Beatriz Playa & Spa

4.0 of 5
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Urb. Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain
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1 room 1 adult
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Beatriz Playa & Spa
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2,009 Reviews from our TripAdvisor Community

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Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Had an absolute ball at this hotel in matagorda on the see front. Great location only a short walk from the shops/restaurants with 3 in particular being well worth a visit! Housekeeping is fantastic rooms are well kept & modern. My only complaint if I'm picky is you have to pay for wifi of €20 per device & the wifi... More 

Helpful?
2 Thank Steve L
North Warwickshire
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Just back from our stay here. Had a lovely holiday actually. Good size room with sea view. Kettle and complimentary teas and coffees arrived in our room on day 1 and the maid knocked our door every day to check whether we needed more tea etc. Had fun and games trying to find our room, which was down to us... More 

Helpful?
3 Thank Linda C
cheshire
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

we were upgraded to this hotel and returned on monday what a brill week plenty of everything water food drinks clean towels and room cleaned every day if you want anything extra you only have to ask like extra pillows etc all staff fantastic and friendly especially ALDO alias ALDI and the rest of the entertainment staff they made our... More 

Helpful?
2 Thank cheeseman
Glasgow, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

staff not pleasant hotel not what u expect from a 4star,food mediocore.not pleasant though its close to beach it has no friendly atmostphere .the food was more fore spainish and other nationalities .they had rabbit on the menu and I know that we do9nt eat rabbit not sure about other brits .on last day we saw a cockroach in the... More 

Helpful?
Thank anng1944
Dumbarton, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

stayed at this hotel many times and elected to book for my 70th birthday as we had enjoyed all aspects of our stays before. Sadly this visit was not up to the standard we have come to expect from this hotel reception being openly dismissive and lacking empathy in a very personal requirement needed for two out of three of... More 

Helpful?
1 Thank mobutton
Berwick upon Tweed, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

just back from here we had a great family holiday the rooms were very clean and well kept and you couldnt fault the cleaners supplying clean towels and shower products every day... reception was helpful and will call you taxis to the near by towns if you need them these arent expensive only 5 euro to porta carmen. spa needs... More 

Helpful?
7 Thank jazzsay
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, Thank you for taking a bit of your time to share your experience in the hotel Beatriz Playa & Spa on this travellers community Tripadvisor, however I would like to bring a few precisions to your comment for who is reading it. The spa does not enter in the All Inclusive package, the price of this one is... More 

Birmingham, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

1st time in Lanzarote found the hotel very clean, my room was spacious with a very comfortable bed and lovely sea view, the lady who cleaned the room did an excellent job. The staff were welcoming and helpful but I did notice that the majority of them were working extremely long hours and still managing to smile. The main restaurant... More 

Helpful?
1 Thank Hilary040
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, On behalf of the Hotel Beatriz Playa & Spa, I thank you for sharing your experience amongst us on the travellers community Tripadvisor, Rely on me to transmit to the staff your satisfaction regarding their behaviour. I am glad to hear that you enjoyed our breakfast at the pool bar, effectively I believe it is a nice way... More 

Truro, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel room was stunning, the cleaner was lovely but the food was cold tasteless and being vegetarians the menu left a lot to be desired, the fish was covered in some type of sauce everyday, the reception staff were rude and unhelpful. For a 4* rated hotel it left us reeling, when we asked for a kettle we had... More 

Helpful?
2 Thank Sharon B
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, I am sorry to find out that you have not been totally satisfied with your stay amongst us. I would like to apologize for the feeling you have had with our reception staff and we will have a meeting to remedy this hint. Let me inform you that we are currently renovating our installations as refurbishing the rooms,... More 

Travelers are raving about these Puerto Del Carmen hotels

Chester, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

hotel room was large and airy rooms cleaned every day,every staff were cheerfull,hotel needs repainting, looking a bit tired, food was not excellent, they had a heated cabinet with meat in ,I saw a waiter come around the counter pickup some thing of the floor and throw it into the bottom of the cabinet, that contained food not very hygienic.

Helpful?
Thank Chris M
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, On behalf of the Hotel Beatriz Playa & Spa I would like to thank you for sharing your opinion with the community of TripAdvisor. Thank you for the nice comment you have made about our staff. I would like to bring a precision about what you saw in the restaurant. The waiter have thrown what he found on... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

It was my first time at this hotel with my boyfriend Jonathan we had an amazing 2 week and met some lovely people the activities time are amazing we took part in some of the games it was fun I would come back to this hotel thank you all so much for all your hard work so we can have... More 

Helpful?
2 Thank Yvonne W
Director R, Director de Relaciones Públicas at Beatriz Playa & Spa, responded to this review

Dear guest, Thank you very much for your feedback on TripAdvisor. Thank you for your description of the Hotel Beatriz Playa & Spa. I am very glad that you leave the hotel with such a good impression about what we offer, especially after your first stay amongst us. You can rely on me to transmit to the staff your comment... More 

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