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THe Apartamentos Morromar

C/ Mato 13 | Urbanizacion Matagorda, 35510 Puerto Del Carmen, Lanzarote, Spain (Formerly Sol Morromar Apartamentos)
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THe Apartamentos Morromar
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1,523 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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cork
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This is an excellent complex with very friendly staff. Pool side bar and restaurant is very welcoming with great food and bar staff are excellent. The complex is very and safe. It has 2 amazing pools. The maintenance workers do a great job at keeping the complex grounds spottless and up to date.excellent gym. Lovely Playgroound for kids. Tennis courts... More 

Was this review helpful? Yes 4
Dirección M, Director General at THe Apartamentos Morromar, responded to this review

Dear guest Thank you very much for writing a review on tripadvisor. We are very grateful for your lovely comments about our Apartamentos Morromar and we are glad to hear that you were satisfied with our staff and food and the complex itself. Thank you for the nice recommendation! The team and I would be more than happy to welcome... More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Just back from a week here and I have good & bad points! Good: beds are comfortable and rooms are clean. Selection of food for breakfast & lunch is good only if you're an adult. Bottom pool is lovely and I preferred it over the top pool by far. Pity there wasn't a bar open by the bottom pool though.... More 

Was this review helpful? Yes 2
Dirección M, Director General at THe Apartamentos Morromar, responded to this review

Dear guest Thank you very much for publishing your opinion on tripadvisor. We are glad that you were satisfied with the accomodation and the food. We are sorry, that we couldn't meet your expectations regarding the drinks and we apologize for the incidents with the sunbeds. It is too bad that you had the impression that our staff is rude,... More 

Travelers are raving about these Puerto Del Carmen hotels

glasgow
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Having been to the Morromar before we knew what to expect. However there was a lot of redecoration going on and waking up to painters on the balcony was not great. We decided not to moan though as we knew it would only be for a day or so. Food was as expected and we always found something to eat.... More 

Was this review helpful? Yes 2
Dirección M, Director General at THe Apartamentos Morromar, responded to this review

Dear guest Thank you very much for sharing your opinion on tripadvisor. First of all we apologize for the painters disturbing you on your balcony. We are sorry that your holiday was spoilt by other clients and despite this, we hope you could find some enjoyable hours. Nevertheless, we are happy that you like our Apartamentos Morromar and we would... More 

Cork, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Had a wonderful time for two weeks. Apartment was great. View of the sea! Pools cold but good fun..usual issue of towels on sun beds at dawn and nobody on them until afternoon sometimes.. Breakfast was good, lunch too. Dinner needs improving. Too much pork by far.. Some nights it was a struggle to have dinner but there is some... More 

Was this review helpful? Yes 2
Dirección M, Director General at THe Apartamentos Morromar, responded to this review

Dear guest Thank you very much for your review on tripadvisor. We are glad to hear that you had a wonderful time at Morromar and that you liked the breakfast and lunch. It's too bad that we couldn't meet your expectations regarding our dinner. We are grateful for all your comments and suggestions. They help us to improve our services... More 

Peterborough, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Good and bad points to this hotel. Most importantly the cleaning staff are excellent and friendly, as are the receptionists. HOWEVER....the food is horrendous. There is little to no choice for any of the meal times and also a random combination of food that do not mix, for example, chips, runner beans, spaghetti, chicken nuggets? Also, the cereal at breakfast... More 

Was this review helpful? Yes 1
Dirección M, Director General at THe Apartamentos Morromar, responded to this review

Dear guest Thank you for taking your time writing a review on tripadvisor. We are very sorry that we couldn't meet your expectations regarding the food and the drinks, as we always try to respect all guests' tastes. It's too bad that you found some of our staff impolite and we are sorry that you had the impression that they... More 

London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My mum and I have just come back from our stay in Lanzarote so I thought it is a great time to write a review about the hotel and resort. First of all, don't expect much from this hotel. It's cheap so it's incredibly basic. We had to change rooms on arrival as our room was inhabitable: wet damp on... More 

Was this review helpful? Yes
Dirección M, Director General at THe Apartamentos Morromar, responded to this review

Dear guest Thank you very much for publishing your opinion on tripadvisor. First of all we apologize again for this incident with your first apartment. We are also sorry, that we couldn't meet your expectations regarding the entertainment. We are glad that you enjoyed Puerto del Carmen and that you have had a good time at our complex! The team... More 

1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Hey I have never written a review before but felt we should :) ... We enjoyed our stay 2 adults & 2 children 7 & 1 ... The staff were really friendly & loved my children always saying hello ... The cocktails were amazing mojitos made like proper cocktails serves in glasses for the evening ... My husband enjoyed the... More 

Was this review helpful? Yes 8
Dirección M, Director General at THe Apartamentos Morromar, responded to this review

Dear Natasha Thank you very much for your review on tripadvisor. We are very glad that you were satisfied with our staff, the board and the facilities. We are grateful for your nice comments and happy, that you have had enjoyable holidays during the easter time. We wish you another fantastic stay on Lanzarote this summer! Sunny regards, The Management More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is a great place to stay. On arrival, the staff were welcoming and once in the room, it was found to be spotlessly clean. The facilities are excellent with 2 pools only a stones throw away from the room. The food was excellent with plenty of variety that changed everyday. Good choice of drinks for all inclusive. The... More 

Was this review helpful? Yes 2
Dirección M, Director General at THe Apartamentos Morromar, responded to this review

Dear Steve Thank you very much for sharing your opinion on tripadvisor. We are very glad that you were satisfied with Morromar and that you liked the facilities and the board. We are happy that you consider coming back! The team and I would be pleased to welcome you again! Sunny regards, The Management More 

Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Took a family break. Reception staff should make guests feel they wanted them to stay and learn to smile. Resort was a bit dated although kept clean and tidy. Fantastic choice of food and drinks which was loved by the adults. Kids didn't eat much although I think this is a kids thing. Entertainment was child friendly, not much geared... More 

Was this review helpful? Yes 3
Durham, England, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Just returned from morromar. Nice hotel, pretty average. Food is ok just not enough choice for kids so had to eat out a bit. Entertainment is good especially drag act and kids club is good. Loved Luis and the gang. Pools are lovely. Took our all inclusive bands off us at 12 o clock midday when we weren't leaving til... More 

Was this review helpful? Yes 1
Dirección M, Director General at THe Apartamentos Morromar, responded to this review

Dear Dawn Thank you very much for your review on tripadvisor. We are glad that you were satisfied with Morromar. We are happy that you liked our animation team, we will pass your notes directly to them. It would be too bad if you won't visit us again, the team and I would be pleased to welcome you again! Sunny... More 

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