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Terrazas

Calle Toscon 12, 35510 Puerto Del Carmen, Lanzarote, Spain
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Terrazas
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Ranked #71 of 94 Hotels in Puerto Del Carmen
A recent review
5 of 5 stars reviewed 3 weeks ago
philippmacs shropshire,west mids
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161 reviews from our community

Traveler rating
    49
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    19
    46
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

We had 3 rooms here in feb...my friends room 303 was robbed in middle of night even though door was locked...855e, an iPhone 4s, suitcase GONE and then the robber who according to the manager (who's rude) wouldn't have had key was able to lock the door behind them... .the place is a vile dirty kip that ruined our holiday,... More 

Was this review helpful? Yes 4
shropshire,west mids
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After reading some of the negative reports on here, we wondered what we were in for, Our apartment, no 103, had a make over, very modern looking, It was a bit dirty looking outside, but that was do to all the wind that was blowing about, The towels were change every 2 days, any problems were dealt with asap, I... More 

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Contributor
16 reviews 16 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

The worse apartments I have ever seen stained mattreses, filthy couch crack tiles, broken door no self catering facilities as advertised. We stayed one night & had to seek alternative Accomadation which cost €510 we booked wit low cost holidays but after 2 months of correspondence with them they will not compensate me. I spoke to the man at reception... More 

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hartlepool
Reviewer
5 reviews 5 reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed February 19, 2015

AVOID AVOID AVOID we stayed in october and having just returned from del camen on tuesday and stayed in an amazing hotel for less money then i paid to stay in terrazas it prompted me to leave this review. This pictures on here dont truly show the state of this place. Its old and dilapidated. Rooms stink and are damo... More 

Was this review helpful? Yes 4
Exeter, United Kingdom
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 17, 2015

We had a private apartment on this complex which was very nicely decorated ,very quirky, and very clean , it was a bit of a walk into town but a very pleasant one .The complex in some areas looked very tired , the sunbeds around the pool were in need of a good clean , the small bar also was... More 

Was this review helpful? Yes 1
Swansea, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed February 3, 2015 via mobile

Went fo xmas a room for 3 was a studio for 2 Horrible grubbly little room horrible rude abrassive manager Spent one night before getting relocated Definatly wouldnt reccommend especially if you dont like cockroaches and stale smell of tobacco!!

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 26, 2015

This place felt like a DSS hostel, when I arrived I found elderly residents smoking fags and drinking outside the front door. The reception area smells and the rooms have not been updated in 30 years. My first room was dirty and there was paint blistering on the wall and falling on the bed. When I complained they gave me... More 

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Melrose, United Kingdom
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed January 18, 2015 via mobile

My fiancé and I arrived on Christmas Day the office was closed so we got out key from the pool bar when I asked about wifi I was told we had to pay it cost me 20 euros the appartment we were given was filthy no balcony our view was a huge big cactus we decided we would go and... More 

Was this review helpful? Yes
Contributor
18 reviews 18 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed January 12, 2015

Arrived 11th jan with my husband the reception was locked up. Walked into pool bar where i was handed a key and told the boss isnt here til 9.30 tomorrow as its a sunday i said we need a safe she said you cant til tomorrow(if robbed that night mt insurance is invalid) Took are key and walked into our... More 

Was this review helpful? Yes 2
Glasgow, Scotland, United Kingdom
1 review
1 of 5 stars Reviewed January 6, 2015

Where do we start ? Ok well the water only worked periodically and was brown whenever it was put back on, yuk ! The towels were changed only once in 7 days and we even had to ask for that, the bedding wasn't changed once and one of the mattresses had a horrible brown stain on it. one of the... More 

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