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Relaxia Lanzaplaya Apartments

C/Mexico 2, 35510 Puerto Del Carmen, Lanzarote, Spain
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1 room 1 guest
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Relaxia Lanzaplaya Apartments
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384 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Perth and Kinross, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

first time at these apartments and won't be the last as we are already looking to book next year, clean linen and towels room cleaned regular staff very very helpful, we were self catering as this is what we always do and wouldn't change that, pool area is great very clean and loungers very comfy, my only gripe is life... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 15, 2015

Great location near restaurants, shops and sea side, we stayed here for 4 nights with free breakfast.there is a variety of food every morning breakfast.Spacious room, nice and clean. Toiletries are provided.Lovely swimming pools The cons: No free wifi even in the lobby, you have to pay xtra to have Internet connection, I find it more cheaper if you buy... More 

Was this review helpful? Yes 3
Dublin, Dublin, Ireland
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 14, 2015

Just returned from a fantastic trip to Lanzarote where we stayed at Relaxia Lanzaplaya. This aparthotel exceeded our expectations and we found it excellent value for money. Staff- we didn't come across one staff member who was not very helpful, friendly and polite. Raul and the other lady who mainly works reception- gave us plenty of time and help. The... More 

Was this review helpful? Yes 2
Relaxia L, Gerente at Relaxia Lanzaplaya Apartments, responded to this review

Dear Family, First of all on behalf of the whole team that we are Relaxia Lanzaplaya, we want to thank you for choosing to spend your time on our site. we also glad to hear that enjoyed your stay, our facilities and the service of our staff was ok. We take note of your comments and suggestions are very helpful... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 29, 2015

Good service, Nice room and it was so peacefull and quiet- perfect for a Nice and relaxing holliday. There were no activities or music by the pool area. Plus- it was close to the beach and sone very good restaurants. We had breakfast included and it was also nice.

Was this review helpful? Yes 1
Relaxia L, Director de Recepción at Relaxia Lanzaplaya Apartments, responded to this review

Hej Nina R, Tusen tack. Thank you for your time. Many of our clients returns every year and almost all of them say that love our swimming pool area that is nice and peaceful. We hope to have you back sometime here at Relaxia Lanzaplaya. Ha en trevlig sommar. Team Relaxia Lanzaplaya. More 

Manchester, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 28, 2015 via mobile

My partner and I were worried after reading some of the reviews on here for example about unfriendly staff, issues with cleanliness etc.With relief this wad all rubbish, the food was great catered for all tastes from paella to roast pork, and alwaysgreat desserts, plenty of choice for breakfast continental and hot choices. A variety of alcoholic and non alcholic... More 

Was this review helpful? Yes 5
Relaxia L, Director de Recepción at Relaxia Lanzaplaya Apartments, responded to this review

Dear Zoe2119, Team Relaxia Lanzaplaya wants to thank you for your opinion and your visit to our apartment complex. It is always nice to hear that our guests had a good holiday and that is the reason that we have a lot of clients that returns every year. We thank you again for taking time to write your opinion and... More 

A TripAdvisor Member
4 of 5 stars Reviewed June 21, 2015

We visited for a week and thought this was excellent value. We stayed all inclusive and the food is good, we did eat out a few evenings but we had budgeted for that, if we had needed to eat in we could. The staff were excellent and very helpful. The only downside is having the drinks served in plastic "glasses"... More 

Was this review helpful? Yes 1
Relaxia L, Director de Recepción at Relaxia Lanzaplaya Apartments, responded to this review

Dear guest, Thank you for your opinion. We are happy that you liked your holidays and we always do our best that all our clients enjoy their holidays. As you say, for saftey reasons we have to serve drinks in plastic "glasses" in the pool area also during the evning/night. We are delighted that you will have us in mind... More 

rochdale
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed June 20, 2015 via mobile

Dark and tired apartments many many steps tv rubbish would never go there again No entertainment went self cateringthank god as dining room a nd food was uninviting we have booked lazarotie for next year have booked somewere else far better and a lot cheaper

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Travelers are raving about these Puerto Del Carmen hotels

Leyland, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 18, 2015 via mobile

Just had a family holiday at this hotel and i must say it was awful, theres no entertainment here, no balls in the pool, no lilos and the staff are so rude miserable, the food is repetitive and always cold, the all inclusive isnt all inclusive, snacks have to be paid for, the only good thing about this hotel is... More 

Was this review helpful? Yes 1
Rustington, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 31, 2015

I will start by asking people "What exactly do you expect from a reasonably priced all inclusive hotel?".I stayed here for one week 16th-23rd may with three friends,all of us old enough to know better!.The apartment was lovely.It was kept clean enough and our towels were changed regularly.The bar is open from 11am to 11pm and they are plastic glasses... More 

Was this review helpful? Yes 3
Relaxia L, Director de Recepción at Relaxia Lanzaplaya Apartments, responded to this review

We take care that our customers can enjoy a pleasant and balanced gastronomic experience with our all including service.We avoid the use of glass in the pool areas for security, thank you for your opinion and for recommending us to your wives. More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 30, 2015

Stayed in lanzaplaya from the 12th to 19th May and would definitely return. Great value apartment for what we paid. Great pool area, very central and very attentive staff. Although we were only supposed to have towels changed twice a week, we requested more and reception staff arranged for the concierge to bring these to us no problem. We were... More 

Was this review helpful? Yes 2
Relaxia L, Director de Recepción at Relaxia Lanzaplaya Apartments, responded to this review

We´re glad you enjoyed your holidays in Lanzaplaya,we try to offer the best service for our customers.During the period of your stay in the Canary Islands entered a mass of warm African air very unusual,thanks for your opinion. More 

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