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3.0 of 5 Hotel   |   Calle Anzuelo, 56, 35510 Puerto Del Carmen, Lanzarote, Spain
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Cinco Plazas
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78%
Ranked #15 of 84 hotels in Puerto Del Carmen
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Kathryn S
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728 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Stayed here twice. Clean Lovely staff Just love it and will stay again apartments clean and well organised Pools not too busy Didnt really try restaurant. Very helpful staff Location is central but just off the strip so you can rest and relax Thanks

Was this review helpful? Yes 2
Coventry, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We have just returned from these apartments and don't really have any complaints. The one bedroom apartment was very clean, spacious and supplied everything we needed. In fact the whole complex was spotlessly clean. We had an apartment in the main complex. We found ourselves securing a parasol every morning by putting a towel by one every morning at about... More

Was this review helpful? Yes 6
CincoPlazas, Director de Relaciones con Clientes at Cinco Plazas, responded to this review

Dear Melanie O, Thank you for your recent visit and for taking the time to send your comments and valuations. To your comments about the sunbeds I have to say that we do ask the lifeguards to take away towels on unused sunbeds. August is a really busy month and lots of customers are looking especially for sunbeds under the... More

Margate, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I read some negative reviews but decided to go anyway. What were they talking about, I agree with all the positive comments and cannot add much to what they already say. Family of Four, boys are twins 16 years old. Staff were friendly, maids spent more time in our Spacious, Two bed apartment than we did, clean towels and hot... More

Was this review helpful? Yes 3
1 review
5 of 5 stars Reviewed 5 days ago NEW

This isn't a review... But hoping someone can help me.. We are visiting in September and wondering if cinco plaza offers wifi and if so is the signal strength any good..? Looking to be able to keep the kids entertained on there tablets of an evening

Was this review helpful? Yes 1
CincoPlazas, Director de Relaciones con Clientes at Cinco Plazas, responded to this review

Dear Natalie C, thanks for choosing Cinco Plazas for your holidays. We do offer Wifi in the hotel for an extra charge. The signal is received in the whole complex, as there are several antennas. About the speed you have to know that it is no high speed internet, as this is still not possible on the whole island. For... More

Senior Contributor
26 reviews 26 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Stayed in August had two apartments ground floor near the pool. Friendly staff clean hotel and grounds. Sun beads get grabbed when they are unchained at 9am ish (sometimes a little before) but people tend to towel areas before hand or reserve the fixed parasols from as early as 7 am. It's worth noting if you leave your sunbed for... More

Was this review helpful? Yes 3
Milton Keynes, United Kingdom
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at Cinco for a week in August as was a complete dream. The apartments are plain and simple and appropriate for the price. We stayed in apartment 1225 which is an upstairs 2 bedroom apartment on Plaza Amarillo, which is the quietest of the 3 Plazas. As others have said on TA, the apartments are very spacious and... More

Was this review helpful? Yes 5
CincoPlazas, Director de Relaciones con Clientes at Cinco Plazas, responded to this review

Dear Graham M, thank your for taking the time to send your review of your stay. We are very pleased that you enjoyed your holidays in our complex and the surrounding areas. The whole Cinco Plazas team hope to welcome you back soon. For anything you need, please do not hesitate to contact me (vivien.koark@nordotel.com). Kind regards, Vivien Koark Assistant... More

Aberdeen
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

A friend and I booked a fairly last minute weeks stay at cinco plazas based on the handy flight times from Edinburgh and perhaps in part thompsons reputation. We had a single bedroom apartment and stayed on a half board bases. The room met all our requirements. The pools were clean and the life guarding team brilliant. The smaller pools... More

Was this review helpful? Yes 2
Birmingham, United Kingdom
Reviewer
4 reviews 4 reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 1 week ago

When deciding on my holiday I looked long and hard and thought I had made the right choice but I was so WRONG !!!. Arrived at about 7pm and first impressions were good....I was travelling with my son 23 and My daughter aged 7. My decision to choose this hotel was the pools as my daughter loves water.....I travel each... More

Was this review helpful? Yes 9
CincoPlazas, Director de Relaciones con Clientes at Cinco Plazas, responded to this review

Dear susan f, Thank you for taking the time to evaluate your holiday in our complex. We are sorry to hear that your stay at Cinco Plazas did not lived up to your expectations. July and August are most busiest months of the whole year, where we accommodate a lot of customers. So, to ensure that everybody has the chance... More

belfast
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I have just returned from a week long holiday in Lanzorate where we stayed in the Cinco Plaza Apartments. On arrival, I found them very clean, spacious and extremely well equipped. The pool was attended by life guards throughout the day and the staff were all very friendly and helpful. I was at Reception a few times with queries and... More

Was this review helpful? Yes 5
CincoPlazas, Director de Relaciones con Clientes at Cinco Plazas, responded to this review

Dear weeblondie26, thank you for taking the time to send your review of your stay at Cinco Plazas. I'm very pleased to hear so nice comments about our services and staff. I hope you will have an oppurtunity to return and enjoy Cinco Plazas again in the future. For anything you need, please do not hesitate to contact with me:... More

Haywards Heath, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Just returned from one week at Cinco Plaza with husband and 16 year old son. Arriving in the evening the Thomson Rep showed us to our room which was a 1st floor room (2242) overlooking the road, first thoughts were aahh road and asked for alternative but only available was a ground floor room in what can only be described... More

Was this review helpful? Yes 1
CincoPlazas, Director de Relaciones con Clientes at Cinco Plazas, responded to this review

Dear MSMAButler, Thank you for your comments about our hotel. Your feedback is much appreciated and all your comments will be passed on to the Management team. Regarding the sunbeds: we do ask all our customers not to reserve any sunbed neither with towels on sunbeds nor on the floor before unchaining them - they are chained up until 9... More

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Additional Information about Cinco Plazas

Address: Calle Anzuelo, 56, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cinco Plazas 3*
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Also Known As:
Cinco Plazas Hotel Puerto Del Carmen
Cinco Plazas Puerto Del Carmen
Cinco Plazas Lanzarote/Puerto Del Carmen

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Amenities

Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style
#13 Family Hotel in Puerto Del Carmen #15 Romantic Hotel in Puerto Del Carmen
Hotel Class
Number of rooms
232

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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