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3.0 of 5 Villa   |   Calle Noruego 2, Urb. Los Pocillos, 35510 Puerto Del Carmen, Lanzarote, Spain
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Club del Carmen
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88%
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
247beejay19 Alderley Edge, United Kingdom
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137 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alderley Edge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Just returned from a first visit to Club del Carmen (though not the first time on the island) and have to agree with what the other reviewers say about the sunbeds! We can't remember seeing beds chained up overnight at other resorts and it seems to contribute to the problem. Surely it would be better for the management to set... More

Was this review helpful? Yes 1
Diamond R, Manager at Club del Carmen, responded to this review

Thank you for your review of your recent stay at Club Del Carmen. We are pleased that you had a generally enjoyable time here, although we’re sorry to read your concerns about sunbeds at the resort. We are aware that there can be issues with sunbed availability during peak holiday periods, and the resort’s management team is monitoring the situation... More

durham
Contributor
11 reviews 11 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Returned early hours of Friday morning after yet another great holiday at CDC, we were very fortunate to spend 3 weeks in a refurbished villa on the road side over looking the sea. All the staff were great, helpful, pleasant and any problems we had were dealt with professionaly and quickly. Housekeeping was extremely good, clean bedding and towels on... More

Was this review helpful? Yes 2
Diamond R, Manager at Club del Carmen, responded to this review

Thank you for taking the time to share your review of your recent stay at Club Del Carmen! We are really pleased to read that you had a great time here, and we greatly appreciate your kind words about our team. We look forward to being of service to you again on your next visit! Marcos Domato Resort manager More

Burton upon Trent
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is our 3rd year here and we love it. The staff are brilliant and very friendly they cannot do enough. The apartments are a bit tired, but there information leaflets and information boards in reception showing details of the refurbishment program that is ongoing. We still find the sunbed run funny in the mornings. The food staff and service... More

Was this review helpful? Yes 1
Diamond R, Manager at Club del Carmen, responded to this review

Thank you for your review! We are delighted to read that you enjoy staying at Club Del Carmen, and that our team have had a positive impact on your holidays here! We are steadily refurbishing the resort, and we feel sure that you will notice the changes we’re making on your future visits. We can’t wait to see you again!... More

nottingham england
Reviewer
3 reviews 3 reviews
3 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed September 13, 2014

This was our first time to this resort and have to say what a lovely time we had the staff were fantasy Rafael,Veronique and maizie any problems were dealt with quickly ok the rooms are a bit tired but being refurbished but have everything that you need beds were so comfortable all the rest of the staff from the staff... More

Was this review helpful? Yes
Diamond R, Manager at Club del Carmen, responded to this review

Thank you for your review – we are really pleased that you had a great time at Club Del Carmen! As you’re aware, we have an ongoing programme of refurbishment here, and we regret that it wasn’t possible to allocate a refurbished apartment for you on this occasion. We are aware that there is a very high demand for sunbeds... More

Cardiff, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 11, 2014

We usually go to Jardines del Sol but thought we would give Club del Carmen a visit for a change. I requested a refurb but it did not materialise! Our apartment was adequate size wise but very tired, dated, in need of refurbishment and frankly not as clean as we would have liked! There was a lump of chewing gum... More

Was this review helpful? Yes 1
Diamond R, Manager at Club del Carmen, responded to this review

We are sincerely sorry that you were disappointed with your stay at Club Del Carmen. We regret that it wasn’t possible to allocate a refurbished apartment for you on this occasion - while we will make every effort to allocate refurbished accommodation if this is requested, we unfortunately cannot guarantee that we will be able to do so, as it... More

Doncaster, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 8, 2014 via mobile

Me and my wife stayed with my father, all staff from reception to the gardener where great, I loved the way they fussed over my father. We moved rooms from a one bedroom to a Villa during our stay and they pulled out all the stops to make it so easy. The pool lifeguard is also worth a mention for... More

Was this review helpful? Yes
Diamond R, Manager at Club del Carmen, responded to this review

It is our goal to provide all our guests with amazing holiday experiences, and we are delighted to read that our team helped make your stay at Club Del Carmen an enjoyable one! We look forward to being of service to you on your next visit! Marcos Domato Resort manager More

Northallerton
Contributor
16 reviews 16 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 6, 2014 via mobile

Second visit this year and still as nice, been coming here for the last 4 years, twice this year and already booked for May and sept next year, the staff are fantastic pool bar -restaurant value for money, location fab.we had a villa and req to be on the front as like to sit and watch the world go by... More

Was this review helpful? Yes 1
Diamond R, Manager at Club del Carmen, responded to this review

Thank you for your review! We are delighted that you enjoy staying at Club Del Carmen, although we’re sorry to read your concerns about the villa you stayed in on your last visit. You are correct that we have an ongoing refurbishment programme in place here, and we would recommend that you contact the front desk in advance of your... More

Newton Le Willows, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed August 30, 2014

The location and weather were the saving graces of our holiday for 2 weeks at these very dated tired and shabby appartments . Apparently some have been updated and very nice . The pool area looks very pleasant but to get a subbed be prepared to queue from 8am behind red and white tape whilst the maintenance team meticulously clean... More

Was this review helpful? Yes 1
Diamond R, Manager at Club del Carmen, responded to this review

We are extremely sorry to read that you were disappointed with aspects of your stay at Club Del Carmen. We have an ongoing programme of refurbishment here, and we are sorry that it wasn’t possible to allocate a refurbished apartment for you on this occasion. We do encourage guests to let us know in advance if they would specifically like... More

South Shields, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 22, 2014

we have just returned from a weeks stay, having had 2 one bedroomed apartments on the first floor. The apartments are tired looking and not up to the standard we have had in other diamond resorts accommodation in the past ( we are owners).A little disappointed but didn't spoil our holiday at all. What did spoil it for us was... More

Was this review helpful? Yes 2
Diamond R, Manager at Club del Carmen, responded to this review

We are sorry to read that you were disappointed with aspects of your recent stay at Club del Carmen. We have an ongoing programme of refurbishment here, and we’re sorry that it wasn’t possible to allocate a refurbished apartment for you on this occasion. We are aware that there is a high demand for sunbeds during peak holiday season. Our... More

Newcastle upon Tyne, United Kingdom
Contributor
20 reviews 20 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 16, 2014

We booked this to celebrate our 30th Wedding Anniversary after reading good reviews, and overall had a great week except: 1. The resort had not taken into account any requests such as a high floor (we were on the ground floor), 2. On our first day we reposted that the apartment smelled on cat urine. "Sorry" was said quite a... More

Was this review helpful? Yes 3
Diamond R, Manager at Club del Carmen, responded to this review

We do regret to read that your holiday experience was somewhat spoiled by issues with your apartment. We will of course address this with the housekeeping, although we would like to assure you that no cats should have access to the guest accommodation and we will most certainly investigate this issue. We hope that you had an otherwise pleasant stay... More

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Additional Information about Club del Carmen

Address: Calle Noruego 2, Urb. Los Pocillos, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3 star — Club del Carmen 3*
Number of rooms: 17
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Also Known As:
Club Del Carmen Hotel Puerto Del Carmen
Club Del Carmen Lanzarote/Puerto Del Carmen

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