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Sheraton Brussels Airport Hotel

Brussels National Airport, Zaventem 1930, Belgium
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Sheraton Brussels Airport Hotel
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Sheraton Brussels Airport Hotel
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782 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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LONDON
Senior Contributor
49 reviews 49 reviews
30 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I stayed at the Sheraton at Brussels Airport last week. I was most disappointed in the welcome at the front desk. I was told I couldn't add any points to my SPG card as I hadn't booked my stay through SPG. Then I was told that I could not have free wifi as I hadn't booked my stay through SPG.... More 

Was this review helpful? Yes
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, We are sorry to read that you were disappointed during your last stay with us. As already explained in our previous message, we have to respect the policies and procedures of the SPG program at all times. We trust you can understand our point of view and nevertheless hope that we will still have the pleasure to welcome... More 

Arona, Italy
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The hotel location can not be beaten, a mere 39 steps from the Brussels Airport main terminal. It offers modern, spacious and perfectly sound-proofed rooms and bathrooms, a generously sized conference and meeting area and good overall service. I was less impressed with wifi, (charged 5-15 Euros per day) and not very efficient in my room (last room down the... More 

Was this review helpful? Yes
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, Thank you for sharing your nice comments. We're sorry to read about the internet problems you experienced, please accept our apologies for the inconvenience. We hope we will still have the pleasure of welcoming you back with us in the future and meanwhile remain, With warm regards, Ingrid Roekens Hotel Manager More 

Senior Contributor
28 reviews 28 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Good location if you need to be near the airport but it's a bit depressing. Dark corridors with no character but everything you need from a corporate hotel. Even includes a bath which is a pleasant change. Good breakfast with a wide selection of foods. Would I stay again? I'd try not to.

Was this review helpful? Yes
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, Thank you for your comments, which were duly noted. We hope that we will still have the pleasure of welcoming you back with us in the future and meanwhile remain, With warm regards, Ingrid Roekens Hotel Manager More 

Namur, Belgium
Top Contributor
66 reviews 66 reviews
64 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 1 week ago

Perfect location in front of the airport (departures). Don't park your car in the parking of the hotel totally overpriced ! There are several another parkings just beside really cheaper. Nice staff. Cosy lobby and pleasant bar and restaurant. Correct dishes proposed rather good but limited choice. Drinks completely overpriced especially wines ! Room correct and comfortable and good bathroom.... More 

Was this review helpful? Yes
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, We are happy to read that you enjoyed your stay and look forward to welcoming you back with us soon. Warm regards, Ingrid Roekens Hotel Manager More 

Aberdeen, Maryland
Top Contributor
147 reviews 147 reviews
17 hotel reviews
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed 1 week ago

The best part of this hotel is location, and its location is perfect: literally across the street from the main departures area of the airport. That convenience alone is enough to outweigh disadvantages. That said... We stayed there one night as we were connecting a flight from Vilnius to our flight home to Philadelphia. We actually didn't understand the proximity... More 

Was this review helpful? Yes 1
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, We are sorry to read about the poor experience you had during your recent stay with us. Please accept our apologies for the inconvenience caused. Rest assured I fully understand your disappointment and frustration. Your comments were duly noted and the necessary follow-up will be done accordingly with the staff concerned. Thank you for bringing this to our... More 

emajblack
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here last night before catching our flight to Stockholm so we wouldn't have to deal with catching a train from downtown. It is right across from the arrival hall so no shuttle required, just walk across the street. And this is the quietest airport hotel we have ever been to! We did have an interior facing room which... More 

Was this review helpful? Yes
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, We are happy to read your positive comments and look forward to welcoming you back with us soon. Warm regards, Ingrid Roekens Hotel Manager More 

Sheffield, UK
Top Contributor
290 reviews 290 reviews
124 hotel reviews
287 helpful votes 287 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a very good hotel very close to the airport terminal. On exiting the arrivals hall the hotel is on the other side of the road to the left. The hotel is modern, clean and popular. It is quiet with a good restaurant and good meeting places. You have to pay for internet access after the first 45 minutes.... More 

Was this review helpful? Yes 1
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, Thank you for your comments, which were duly noted. Sorry about the little mishap in the restaurant when you had your breakfast. We will do the necessary follow-up with the staff. Looking forward to welcoming you back with us soon. Warmest regards, Ingrid Roekens Hotel Manager More 

Senior Contributor
31 reviews 31 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I have spent only one night at this hotel however it was enough to appreciate it. The hotel is modern, clean, has everything you need and it's just outside the terminals. I also had a meeting there and the business centre is good as well with many meeting rooms and facilities. In addition Brussels is not so far away so... More 

Was this review helpful? Yes 1
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, Thank you for sharing your feedback. We are happy to read that you enjoyed your stay and look forward to reconnecting with you soon. Warm regards, Ingrid Roekens Hotel Manager More 

Taipei, Taiwan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel was full of travelers since it's an airport hotel and has the best location, just outside of the airport, across the road. Lovely surroundings. However the rooms were not really noise proof, could hear the doors banging in the corridor, people talking etc. Concierge was accommodatingly helpful and friendly, informative. Room wasn't really cleaned well, there were dust and... More 

Was this review helpful? Yes 1
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, We are sorry to read about the problems you experienced during your stay with us. Your comments were duly noted, please accept our apologies for the inconvenience. Looking forward to welcoming you back with us soon. Best regards, Ingrid Roekens Hotel Manager More 

Doha, Qatar
Senior Contributor
43 reviews 43 reviews
36 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

stayed here in april for 2 days on business trip. the hotel is close to the airport. nicely connected to the airport just opposite the airport departure gate. good rooms, free wifi and good buffet breakfast spread. the connection to the city is cool as metro station in the airport. overall very good stay.

Was this review helpful? Yes 1
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review

Dear Guest, We are happy to read you had an enjoyable stay and look forward to reconnect with you soon. Warmest regards, Ingrid Roekens Hotel Manager More 

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