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Elms Hotel

London Road, Retford DN22 7DX, England
Hotel amenities
Elms Hotel
Best prices for: 1 room 1 guest
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Ranked #10 of 10 Retford B&B and Inns
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97 reviews from our community

Traveler rating
    14
    16
    21
    15
    31
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22
26
7
15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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  • English first
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English first
  • All months
    (97)
  • Mar-May only
    (21)
  • Jun-Aug only
    (35)
  • Sep-Nov only
    (23)
  • Dec-Feb only
    (18)
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England
Contributor
14 reviews 14 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Oh I do hate giving bad reviews, but this is the whole point for others to stay clear of, so here I go. My husband and I after looking around Retford today felt peckish, so on our way back called into the Elms hotel Fair and Square, been to these types of pubs before and enjoyed them, this pub/Hotel however... More 

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

Attended this hotel with another couple during the middle of March. At first we were given room 15 - probably the worst hotel room I've ever been in. There was 8 spiders, which included 2 in the bath and two in the toilet and another bug crawling over the toilet seat. There was no picture above the bed, only two... More 

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1 review
1 of 5 stars Reviewed February 16, 2015

Checked into hotel today when went into our room it was a disgrace the beds had not been changed duvets and sheets a mess , glasses in room , towels all on floor and we was moved to a smaller room with a very small shower that can not move in and still being charged £160 We are not happy... More 

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Spirit P, Guest Relations Manager at Elms Hotel, responded to this review

Dear Nathan T Thank for taking the time to provide us with your review. I would like to apologise that we failed to meet your expectations at the Elms Town Hotelwith regards to the service you received. I can confirm that I have passed on your concerns to the management team who would like to investigate your feedback. We have... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 8, 2015

Local under14 football club were playing football in the car park. I asked the manager to move them away because they had hit my car. His reply was they are not my kids!!! I had to sort it myself resulting in a confrontation with the kids parents. Manager needs to learn management skills

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Nuneaton, England, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 31, 2015

This review only applies to the restaurant as we didn't stay at the hotel. Went for lunch and have to say was quite disappointed. For a restaurant that has the majority of it's dishes 'served with chips' it is pretty unforgivable to have no chips at the start of service. We were offered 'criss cross' chips instead which turned out... More 

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Spirit P, Guest Relations Manager at Elms Hotel, responded to this review

Dear Jenny H Thank for taking the time to provide us with your review regarding your recent experience at the Elms Hotel. I would like to apologise that we failed to meet your expectations at the Elms in regards to the service you received. I can assure you that I have passed on your comments to the Management Team who... More 

Newark-on-Trent, United Kingdom
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 30, 2014

Turned up and was served by a staff member in a fleece which also emphasised the fact it was cold in there.we stayed for a meal as we was starving . didn't seem busy and waited 40 minutes for two burger meals as we thought these would be quick and easy.guess not.food wasn't awful but average . bit gutted to... More 

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Spirit P, Guest Relations Manager at Elms Hotel, responded to this review

Dear 63garry Thank for taking the time to provide us with your review regarding your recent experience at Elms Hotel. I would like to apologise that we failed to meet your expectations at the Elms Hotel in regards to the service you received. I can assure you that I have passed on your comments to the Management Team who would... More 

Essex
Top Contributor
52 reviews 52 reviews
11 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed November 20, 2014

Went here Saturday for evening meal while 'up north' not realising it was a Fayre & Square franchise as not one of my favourite brands but, as it was a cold, foggy, evening decided to stay make the most of it. Same old menu, same old food though have to admit the steak that was ordered for one of our... More 

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Spirit P, Guest Relations Manager at Elms Hotel, responded to this review

Dear EssexTraveller49 I would like to thank you for taking the time to contact us. We truly appreciate your kind words. I can assure you that your comments have been passed to the Pub Team and the Business Development Manager for the pub who also thank you for your comments. We do hope you enjoy your next experience with the... More 

Winchester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 19, 2014

I stayed this time in the main hotel. The room was quite large, everything worked fine, all was clean and the bed was very comfortable indeed. Last time I had stayed in the ground floor of the stable block where I had no complaints either, except I agree that you could hear the occupant of the room above walking around.... More 

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Spirit P, Guest Relations Manager at Elms Hotel, responded to this review

Dear Patricia W I would like to thank you for taking the time to contact us. We truly appreciate your kind words. I can assure you that your comments have been passed to the Pub Team and the Business Development Manager for the pub who also thank you for your comments. We do hope you enjoy your next experience with... More 

Retford, United Kingdom
Senior Contributor
22 reviews 22 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 12, 2014

I would probably class The Elms as my local, so when we need a drink or fancy a quick meal it's where we'd normally pop down to. The food is your bog standard "Fayre & Square" microwaved type thing, but the only thing I would really complain about is the ridiculous price of drinks. To say this pub is part... More 

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Spirit P, Guest Relations Manager at Elms Hotel, responded to this review

Dear Lauren S Thank for taking the time to provide us with your review regarding your recent experience at Elms Hotel. I would like to apologise that we failed to meet your expectations at the Elms Hotel regards to the service you received. I can assure you that I have passed on your comments to the Management Team who would... More 

Nottinghamshire, United Kingdom
2 reviews
5 of 5 stars Reviewed October 6, 2014

Immaculate room Lovely service Friendly staff Fantastic value for money Two very happy customers, thank you very much :) Only very small issue of an alarm going off in the night at approximately 6:30am...however this was quickly rectified. Wonderful hotel.. We will definitely be returning :)

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Spirit P, Guest Relations Manager at Elms Hotel, responded to this review

Dear India B Thank you for providing us with your review. I can confirm that I have passed on your kind comments to the management team and to the Area Manager of the Elms Hotel who would like to thank you for your positive feedback. We hope to see you soon at the Elms Hotel. Kind regards, Guest Services More 

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