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Quality Hotel Dunkerque

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2 Bordure du Lac, 59380 Armbouts-Cappel, France
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Quality Hotel Dunkerque
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99 Reviews from our TripAdvisor Community

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Saint-sebastien, France
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed November 15, 2015

Brilliant receptionist who really tried to make up for the short-comings of the hotel. The tv did not work properly in the first three rooms we tried. The shower was accessible if you had your climbing gear. The restaurant was closed.

Helpful?
Thank David P
Eindhoven, The Netherlands
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 26, 2015 via mobile

I booked 15 min. before arrival via booking.com. The receptioniste wanted to charge us 10% more then the price were we booked for on booking.com. He said you have to otherwise you sleep in your car because other hotels are full at this time. Of course we didn't accept his blackmail and we went to another hotel. Please dont booked... More 

Helpful?
1 Thank netherlandspower
Quality Hotel , Responsable commercial at Quality Hotel Dunkerque, responded to this review

Sir, We have already given you an answer about this. You have booked a non-cancelable non-refundable rate. On arrival, the receptionist said that the credit card number was not valid and that you could not benefit from this special rate. Indeed, this rate can only be valid if it is possible for the hotel to charge the customer's credit card.... More 

Travelers are raving about these Armbouts-Cappel hotels

Swansea, United Kingdom
Level Contributor
84 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed October 1, 2015

nowt special, rooms clean, quiet, comfortable & large with lovely view over lake. staff were good and helpful, breakfast was very good. this well placed for dash to ferry in morning. tip.... the restaurant is not open every day of the week, there is a restaurant in the hotel opposite which you can use but it's expensive and there is... More 

Helpful?
Thank dave r
Quality Hotel , Guest Relations Manager at Quality Hotel Dunkerque, responded to this review

Dear Dave, Thank you very much for taking the time to post your positive comment regarding your recent stay at our hotel !!! Your feedback is very important. We hope to see you again soon! Sincerely, More 

Alicante, Spain
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 25, 2015

We arrived at our original hotel, which was situated right across the road. On checking into that we decided to check back out almost straight away. We went to The Quality Inn and could not believe the service offered to us by the receptionist. She allowed us to view a room and then managed to get us a lower price... More 

Helpful?
1 Thank LindaR07
Quality Hotel , Responsable commercial at Quality Hotel Dunkerque, responded to this review

Dear Madam, Thank you for taking the time to post your comment regarding your recent stay at our hotel. We take note of your comments about the exterior. We are currently doing renovations. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience... More 

Abbots Bromley, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed September 24, 2015

This place seems to exist only thanks to Shearings Coach Travel, their staff (who should be paid 3 times more than they are), and their breakfasts. We were at the end of a very long ground floor corridor. Seriously you need a bicycle to get from one end to the other.The room was number 50. It was horrible. The floor... More 

Helpful?
Thank Stintinosue
Quality Hotel , Public Relations Manager at Quality Hotel Dunkerque, responded to this review

Dear Madam, Firstly, we thank you for appreciating breakfast and the friendliness of our staff. It is with particular attention that I read your comments on the points that you have not been satisfied, in particular as regards cleanliness. These comments have already been reviewed with the team. I confirm that we welcome others customers than Shearings Coach Travel. We... More 

Zurich, Switzerland
Level Contributor
101 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed September 13, 2015

Great service at reception and staff could not be more helpful and were very efficient. Comfortable quiet room and very good sleep quality. Good wifi reception. Safe parking outside and the reception, bar and restaurant area is all nicely laid out. Worth another visit. One tip: check hotel location before arriving. It is not in the village of Armbouts Cappel... More 

Helpful?
Thank CAAbcfc
Quality Hotel , Guest Relations Manager at Quality Hotel Dunkerque, responded to this review

Dear Sir, Thank you for leaving your review on Tripadvisor regarding your recent stay at our hotel. Your comment has already been shared with the hotel reception. The team thanks you for your comment ! It is true that the appearance and cleanliness of our 64 rooms and the hotel in general is very important for us. Indeed, the correct... More 

Lincoln, United Kingdom
Level Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed September 5, 2015

Last minute booking of the 'Quality Hotel Dunkerque' was out of desperation and our savoir, as the original hotel we booked in Boulogne was in no uncertain terms, a run down, uninhabited hole. We arrived tired at Quality Hotel after a long trip from the East Midlands in England, having made several detours along the way. We had only booked... More 

Helpful?
Thank jimnotjon
Quality Hotel , Public Relations Manager at Quality Hotel Dunkerque, responded to this review

Dear Sir, Thank you for for leaving your review on tripadvisor regarding your recent stay at our hotel. Despite the inconveniences encountered during your stay (and especially regarding the reservation), we are glad you found our hotel. Thank you for your comments about the rooms, the floors are parquet or bolon and we want to ensure that the room cleanliness... More 

Wrexham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 8, 2015

Travelling with Shearings I stayed at this hotel both on outward and return journeys. My room on both occasions was clean and pleasant, including tea making facilities - which is unusual in French hotels. On both occasions the three course meal was enjoyable. The Manager and his staff were pleasant, with some banter with the Manager about serving mussels and... More 

Helpful?
1 Thank Marlene H
Quality Hotel D, Assistant Commercial at Quality Hotel Dunkerque, responded to this review

Dear Marlene, Thank you for taking the time to complete this TripAdvisor survey regarding your recent stay at our hotel. Your feedback is very important to us thus we can create an enjoyable experience for each of our guests. We are delighted that you enjoyed your stay at the hotel. We hope to have the pleasure of welcoming you very... More 

Buckinghamshire
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 26, 2015

We arrived at the hotel late Friday evening to celebrate the 75th anniversary and were not disappointed. The room was spacious, clean and the beds very comfortable. Tea and Coffee in room and a small bar in reception. Good deep bath and powerful shower. Extra pillows if required. Breakfast a little pricey at 10 euro each bread, cheese, cereal. There... More 

Helpful?
Thank TinaLafford
Quality Hotel D, Assistant Commercial at Quality Hotel Dunkerque, responded to this review

Dear Madam, Thank you for taking the time to complete this TripAdvisor survey regarding your recent stay at our hotel. Your feedback is very important to us thus we create an enjoyable experience for each of our guest. We are delighted that you enjoyed your stay in our hotel. We hope to have the pleasure of welcoming you very soon... More 

Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 13, 2015

Room 37...the mould in the bedroom,on the wall and carpet.Tiles off in the bathroom. In general ...DIRTY.Staff did not care.On a return trip to the UK with Shearings coach tours.Reported this to them,but have not heard anything....Never again,will I subject my wife and I to such rubbish.

Helpful?
Thank david m
Quality Hotel D, Assistant Commercial at Quality Hotel Dunkerque, responded to this review

Dear Sir, Thank you for taking the time to answer to this TripAdvisor survey regarding your recent stay at out hotel. Your feedback is very important to us thus we can create enjoyable experience for each of our guest. We want to introduce our sincere apologies for the disappointment you encountered during you stay at our hotel. Your comments about... More 

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