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Turtle Bay Beach Club

#10 of 25 Hotels in Watamu
Certificate of Excellence
PO Box 10, Watamu, Kenya
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Turtle Bay Beach Club
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689 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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nairobi
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

My son went to turtle bay he said the toilet was so small and he had never taken a hideous shower like that in his whole life. He also said he could cook better than the chefs because the food was disgusting and he ate very little. He also said the toilet had an issue it was flushing other people's... More 

Was this review helpful? Yes 1
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Parent of reviewer, We are sorry that your child did not enjoy his stay with us and we would be interested to hear more about what was not right so we can work on the areas he did not like so please feel free to contact me on this via email (damian@turtlebay.co.ke) as we can only get better by... More 

Ripon, United Kingdom
Level Contributor
43 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Here we are again, back in Watamu @Turtle Bay Beach Club. This is my second home and anyone who has not visited this place is really missing out. This is a perfectly safe area for families of all ages so if you have ever thought about coming, stop thinking and book now. The staff at TBBC are just the most... More 

Was this review helpful? Yes 1
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer, It is great to see you both back and we do appreciate the support that the regular repeat guests like yourselves give Turtle Bay, Watamu and Kenya as a whole, Thank you Damian GM More 

New South Wales, Australia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My first few stays at Turtle Bay were over ten years ago with my family. I've always been so excited and keen to return, but nervous that my incredible childhood memories would leave me dissapointed. I recently returned with my friend and I was not dissapointed in anyway. I cannot speak highly enough of this resort. The staff are wonderful... More 

Was this review helpful? Yes 1
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer Thank you your very positive comments about your return to Turtle Bay and we are glad that your travelling partner also enjoyed her stay. A turtle release is always a delightful experience and we were glad that you had the opportunity to get involved. There are couple of photos of that day on our facebook page (Turtle Bay... More 

New York City, New York
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I decided to visit Watamu in mid May. Granted mid May is way off season in the Kenya coast, and all resorts were either near empty or closed. Let me start with the positive: Turtle Bay is on a great location on the Indian ocean coastline and it has a long stretch od the beach which it keeps pristine and... More 

Was this review helpful? Yes 1
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer Thank you for taking the time to offer your frank and honest opinions of what you found at Turtle Bay. We are sorry that you had a problem with your air conditioner during your stay and we are working to increase the wifi coverage within the hotel as I write. For many years the focus of the hotel... More 

Nairobi, Kenya
1 review
4 of 5 stars Reviewed 4 weeks ago

Attention given by staff makes you feel like you are the only guest, a good place to visit with children, they have daily activities for kids and adults. I overheard the staff rehearsing a birthday song for two kids and the emphasis put on them not to confuse the kids names, I was full of admiration at the extent to... More 

Was this review helpful? Yes
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer Thank you for taking your time to make some observations from your recent visit to Turtle Bay and we are glad that you enjoyed the food and the services upon which our team pride themselves. We look forward to welcoming you back. Regards Damian GM More 

Christchurch, United Kingdom
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 21, 2015

A lovely hotel right on the beach. Although luxurious don't expect European levels of luxury, you're in Africa! The staff are attentive and the food is great. The rooms are nice and clean and have everything you need. Not much to do outside of the hotel unless you travel on safari. However the diving is very good. A lovely place... More 

Was this review helpful? Yes
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer Thank you for taking the time to give us some feedback on your recent stay with us and we are glad that overall your experience was a good one. With regards to things to do in the area we are sorry that you were not introduced to some of the more interesting things that can be experienced nearby... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed May 18, 2015

Over the Easter Holidays my family and I travelled to the Maasai Mara and ended our vacation off with a weak on the coast at Turtle Bay Beach Club. What a disappointment! Our stay here was dismal to say the least. My family occupied 3 rooms and in all 3 rooms the aircon did not work. The beds were incredibly... More 

Was this review helpful? Yes 2
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer, Thank you for your feedback and we are sorry that your stay with us was such a disappointment and we are looking into all the issues you have mentioned and seeing what might have caused the maintenance issues you listed to have occurred and remain without being sorted through out your stay. We do have a register for... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed May 5, 2015

Just after our wedding, it was our "pre-honeymoon" In a nutshell, it offers everything that you would want on a beach hotel outing Clean sandy beaches, awesome staff, Great atmosphere.. Stayed 2 nights but it was a great experience. We got upgraded to a sea-view room as we were the honeymoon couple.. Got a free souvenir from the gist shop... More 

Was this review helpful? Yes 2
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer, Let me start by congratulating you on your recent marriage and we are very pleased that your stay with us was a pleasant one. We are sorry about the weakness of the wifi signal and we are working to improve this as we speak. We would like to also take this opportunity to wish you and your wife... More 

Nairobi, Kenya
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed May 3, 2015

Everything about Turtle Bay Beach Club is mediocre. The rooms are alright, but the air conditioning leaves puddles all over the bed. Safe doesn't work. Meals are okay, but nothing to get too excited about. No bottled water, sodas seem watered down and the juices are the cheap, sugary packaged stuff. Services was slow, and particularly the man at the... More 

Was this review helpful? Yes 1
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer We are so sorry that our hotel and services were not as you would have liked and we shall take look into all the areas that you have highlighted and see how we can use them to improve our product, Thank you as we do really appreciate the feedback. Kind regards Damian GM Everything about Turtle Bay Beach... More 

Leeds, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed April 29, 2015 via mobile

This was the first beach holiday that my wife and I had been on for over 25 years and the Turtle Bay did not disappoint. The food at all mealtimes was very good with lots of choices. The service was excellent and the minor problem that we had with our room air conditioning was sorted quickly and efficiently. Although mainly... More 

Was this review helpful? Yes
DDGM63, General Manager at Turtle Bay Beach Club, responded to this review

Dear Reviewer. we are so glad that having waited so long since your last beach holiday we did not disappoint you, As you pointed out we do have a lot laid on for families but we have also set aside areas, such as the adult quiet poo,l for those who want a more tranquil environment. We apologise for the aircon... More 

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