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Crystal Bay Resort

Travelers' Choice award winner
Watamu | Jacaranda Road, Watamu 80202, Kenya
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Crystal Bay Resort
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Crystal Bay Resort
Crystal Bay Resort
Crystal Bay Resort
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456 reviews from our community

Traveler rating
    280
    130
    29
    9
    8
See reviews for
70
246
23
Business
0
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date | Rating
  • English first
  • Italian first
  • Any
English first
  • All months
    (456)
  • Mar-May only
    (90)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (141)
  • Dec-Feb only
    (161)
All months
Nairobi, Nairobi, Kenya
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 7, 2015

Great property and location, beach very cleaned, rooms and attendant good as well. However breakfast service somehow terrible, staff not helpful and sometimes aggressive - Richarson try to avoid ! - No milk , sorry, can we get pancake, wait!! No wine, Management doesn't want to purchase more! Bill accuracy, change not adjusted since one week making a difference of... More 

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Frascati
Top Contributor
62 reviews 62 reviews
21 hotel reviews
78 helpful votes 78 helpful votes
1 of 5 stars Reviewed December 10, 2010

I will try to be as accurate and fair as possible. So let's start with the facts. The resort is very well maintained, clean and pretty. The rooms are comfortable, and the (Kenyan) staff is extraordinarily friendly and attentive. Yet, the general atmosphere is as such, that this resort could just as well have been situated in Gran Canaria, Ibiza... More 

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kaeineurope
Reviewer
5 reviews 5 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed April 28, 2010

My boyfriend and I booked with Veratour for the group departing to Kenya the week before it got REALLY busy (i.e. Christmas). Everything was as I expected -- the service was impeccable and the property beautiful and well kept. The beach was also amazing and the beach boys were annoying at first but in time we came to accept them... More 

Was this review helpful? Yes 8
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Amenities