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United-21, Thane

29, LBS Marg, | Gokul Nagar,, Thane 400601, India
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United-21, Thane
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66 Reviews from our TripAdvisor Community

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Traveler rating
    16
    24
    14
    2
    10
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13
6
1
38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • All months
    (66)
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    (14)
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    (25)
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    (15)
All months
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I have visited the united 21 buffet and spa. Food is average. Spa is way below average. The ambience is like that of a regular salon. The masseuse although courteous did not seem to be trained in any specific form of massage. The steam system was terrible too. Moreover the prices they mention on groupon is also incorrect. Overall wouldnt... More 

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Pune, India
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 27, 2015

Last week I have visited Thane area and happen to stay at United 21 hotel , in my opinion any one can expect average rooms, cleanliness is also average only front desk staff is co operative else room service is also very average

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Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 28, 2015

I had my sisters Wedding reception recently here... This was the worst service with worst main course food ever ....Although they are quite expensive.. This is supposed to be a 4 star hotel not sure why... The rooms were ok still not 7500 Rs a Day worth. When you order something its delivered after 1.5 hrs... Welcome drinks are ready... More 

Was this review helpful? Yes 3
United21Thane, General Manager at United-21, Thane, responded to this review

Thank you for taking time and letting us know about your experience at our hotel. We are surprised by your comments as the host for the evening Mr. Lalit Gupta was very much contented with the event handling. Everything about the banquet event-from choice of menu, decoration, rooms, to the evening programme-was discussed and acted upon after taking Mr. Lalit... More 

Travelers are raving about these Thane hotels

india
Reviewer
5 reviews 5 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 22, 2015 via mobile

Stayed overnight in this hotel, booked via my company. Room was big but the twin beds were very narrow. Good bathroom. Breakfast buffet was decent with enough items. Overall clean and utilitarian, perfect for a business trip where you are actually not spending too much time inside the hotel.

Was this review helpful? Yes 5
Pune
Top Contributor
56 reviews 56 reviews
31 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed April 16, 2015

I stayed for two days and I think the hotel could do better in service. I reached the hotel at 12 midnight and had difficulty in locating the hotel as the lights were put off. (The next door hotel Royal Inn was well lit and they guided me). Check in took longer time as the staff could not be sure... More 

Was this review helpful? Yes 5
United21Thane, Manager at United-21, Thane, responded to this review

Thank you for taking the time and letting us know about your experience at United 21 Thane. We would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. On behalf of United 21 kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 5, 2015

The occasion was my company Niki gem's 2nd anniversary. The big banquet with multi colored chandeliers took my heart from the first time i saw it. I was very pleased with their services and food. Really an awesome staff and very helpful too. The manager, harish was too good at his work and he was extremely helpful person.

Was this review helpful? Yes 2
London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed March 25, 2015

This hotel is very tired. The beds are uncomfortable. The decor sad! The breakfast mediocre. This hotel is suitable for local Indian guests. The position of this hotel is only suitable for business stays as it is so far from downtown Mumbai. The pool area is filthy duty with bird droppings every morning and there is very few loungers and... More 

Was this review helpful? Yes 4
United21Thane, General Manager at United-21, Thane, responded to this review

Dear Ma’am Thank you for taking the time and letting us know about your experience at our hotel. We would like to acknowledge receipt of your feedback and thank you for bringing these points to our notice. On behalf of Hotel United 21, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality... More 

Bengaluru (Bangalore), India
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed March 25, 2015

From out side it gave WoW feeling. But inside was different story ! Reception was ok, check in was fairly quick. Rooms are BIG, but not maintained the standards of even a high end lodge. compared to the size of room, Bathroom was cramped. Taste of food was below average. Staff over all was very polite and cordial. Didn't feel... More 

Was this review helpful? Yes 3
Mumbai (Bombay), India
Contributor
14 reviews 14 reviews
14 hotel reviews
36 helpful votes 36 helpful votes
1 of 5 stars Reviewed February 18, 2015

They don’t deserve to call it a 4 star hotel. From Entrance to Lobby & from rooms to Restaurants everything is tacky! The Curtains were so atrocious that they would suit only some local bar. Food was terrible . There was no difference in Biryani & Schezwan rice!! Their one & only Discotheque which they claim to be the most... More 

Was this review helpful? Yes 5
Thane, India
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 8, 2015

United 21 is nice hotel in thane.This is centrally located, comfortable for stay. The rooms spacious with modern interior and amenities. It's well manged. The food is tasty. It has nice arrangement for conferences. The hotel is having very good banqueting facility. There is very good spa, club and gym facilty.

Was this review helpful? Yes 3
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